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ProtonMail


Country Switzerland
City Genève
Address Chemin du Pré-Fleuri, 3 CH-1228 Plan-les-Ouates
Website https://protonmail.com

ProtonMail Reviews

  • Feb 1, 2021

Protonmail suspended my account on a bogus claim of carrying forward an untrue story of a suspected fraud payment which ive submitted documented bank statement and card pictures to verify ownership but they have been blocking access to even previous kept data in proton drive it has all my credit report bank mail two factor access, my education point of view graduate certificate and further enrollment waiting offers, and my music label company’s two factor to login.

I seriously am confused at the fact that they’re violating their own terms which say account would be disabled on several non payments and this was the first ever they suspected after paying since 6 months without problem.

Im really really tensed regarding data as i had my custom domain as well connected to it and still having over all shopping and daily importance base account they don't even give access rather data even in attempt to resolve and miserably refuse me

What legal options do i have in Geneva because that’s where they can be approached only

  • Dec 10, 2020

Absolutely terrible. Refuses to delete an account I've already said that I won't be using, due to its utter lack of user-friendliness and absence of very basic features. Would you believe I've been in contact with "support," trying to understand how to delete emails, for SEVEN DAYS? They've only offered one single response to a ticket on any given day. I partially completed an import from Gmail, and wanted to dump the inbox/imports, since even a small percentage of what was in Gmail used almost all of my storage. They claim they can't dump the email on their end. And they refuse to just delete the account.

They claim that the only way to delete 18,000+ EMAILS in total is if *I* do it -- by deleting them FIFTY EMAILS AT A TIME, going PAGE BY PAGE: ***Yes, they expect me to delete 366 PAGES of emails one at a time -- EIGHTEEN THOUSAND individual messages!*** Who has time for this? How ridiculously inconvenient and unreasonable. Further, I've consistently gotten different wrong answers from different "support" reps on the same issues on something as simple as what happens when email addresses are deleted. In my view, they don't even seem to care that I HAD a concern, and they certainly didn't go out of their way at all to actually help you. Ex: The very first rep I was talking to about the issue, Borislav... I had to keep suggesting different options TO HIM to see if they'd work.

He'd just tell me, (paraphrasing): "No, you can't do that. That won't work. No. Do this very time-consuming thing (described above). Sorry, out of luck." Very lackadaisical and un-useful. I completely wash my hands of ProtonMail. On Dec. 9, 2020, I told them that I don't even want a free account any more. I requested a refund and complete cancellation, along with deletion of my data from their servers. However, they demand that I "downgrade" the account to free... by deleting 18,000+ messages manually... *so that* they can delete the account. How does this make sense? Why is my request so confusing? THEY REFUSE TO DELETE MY DATA, saying that they "can't" unless I delete 18,000+ messages manually. That's complete and utter nonsense. If I run a company, OF COURSE I/we can delete ANY user's data, even if I/we have to go to the database / server level to do it.

So they, and I quote (from their Terms), "reserve the right to suspend or delete accounts that are inactive for over three months"... but they will NOT delete your data if you REQUEST that they do? I thought this company's foremost interest was the privacy of my data? I was trying to get my family on ProtonMail. I'm so glad I encountered these inane issues *before* I got others entangled with them by referring clients to them and doing article write-ups. I'd hate for anyone else to go through this circular, time wasting nonsense.

  • Oct 14, 2018

Over one year ago, I began using Protonmail for my consulting business email account. During this time, I accumulated over 100 emails related to my business and stored them within their system. All of a sudden, without warning, Protonmail shut off my account and accused me of spamming. This took me completely by surprise as I do not even know how to spam anyone. They claimed to have spam emails sent from my account but would not provide me with any evidence.

They refused me access only to get my stored emails and they keep sending me insulting emails trumpeting their superior system and refusing to admit they made a mistake. I am a victim of their ridiculous insinuations that are absolutely not true. Their company is reprehensible and they hide behind the fact they are located out of the country. They apparently do not answer to any regulatory authority in this country. BEWARE AND DO NOT EVER OPEN AN EMAIL ACCOUNT WITH THESE CROOKED PEOPLE.

  • May 26, 2018

Criminal Hackers. Proton email promises much, but instead they are a group of criminal hackers. The email they offer has a lot of technical problems (don't size up and cut parts of the email, can't label spam or junk etc. etc.), but that is not the worst part.

Because of all the technical problems I had with proton email service, when presented with an invoice for renewal I told proton that I would not renew the service,(with that in mind I sent about 10 emails to my personal and reliable email). Those were emails from my attorney and contained documents.

Those documents and emails never arrived, but worst, now in posession of both my private email and the name of my attorney and his private email, my IP number PROTON company went to my private email and erased 100 documents received from my attorney and stored in this other email. All because I didn't want to renew a service with an incompetent company.

But perhaps, this should happen so that I could report those thugs and hackers so that someone else woudln't have to go through what I had gone through. PROTON tech support is comprised of vicious hackers, and I had to beefed up the security in my computer because of Proton.

If you don't renew your proton account, that is what you get as a consequence, proton will erase all your emails from their server before due date, and will come to your computer and erase documents from your other emails server as well. Real crooks, who apply the worst kind of blackmail to stay in business.

Once you sign to their service, they'll have your IP number and in my case even an alternative email, which they used criminally to harm me just because I didn't want to renew my account with an email server that provides nothing but chaos.

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