In January 2019, an incident happened at my home that prompted me to get a home security system. I called Protection1 and they offered what I thought was a reasonable system for my needs. The only drawback was that they required a 3 year contract...I had no intention of staying in my house that long. I was assured by the salesman that I could move my system to a new location. At first, it seemed like the system worked fine. (Although it was much more difficult to install than I was led to believe.)
About 3 months after the install, one of the image sensors failed. On 3 separate times, I replaced the batteries (using the same brand of lithium batteries that originally came with the system.) After the third failure, I called and spoke to a representative who said a new sensor would be sent. After another call and several weeks later, I got 2 batteries in the mail! When I called again, I was told that a technician would contact me. That was at least 6 weeks ago and I still haven't gotten the promised call.
In July, I signed a contract for sale of my residence. The standard MLS contract indicates that the security system must be left in the house. The new house I purchased had a secuity system installed. When I called to look at my options, they said if there was a technician in my area (there was not), my system could be transferred. My only option was to pay $750.00 to get out of the contract unless the new owners of my old house agreed to take over the service. I closed on my property on 9/27/2019.
Imagine my surprise when I got a bill on 10/6/2019 for service from 9/29/2019-10/28/2019. The new owners are obviously using the system I was legally required to leave at the house. I paid almost $1400.00 for about 8 months of bad service. What a ripoff!! (My new security company charges $300.00 a year and actual technicians came to my house.)
Protection 1 Home Security Company Reviews
In January 2019, an incident happened at my home that prompted me to get a home security system. I called Protection1 and they offered what I thought was a reasonable system for my needs. The only drawback was that they required a 3 year contract...I had no intention of staying in my house that long. I was assured by the salesman that I could move my system to a new location. At first, it seemed like the system worked fine. (Although it was much more difficult to install than I was led to believe.)
About 3 months after the install, one of the image sensors failed. On 3 separate times, I replaced the batteries (using the same brand of lithium batteries that originally came with the system.) After the third failure, I called and spoke to a representative who said a new sensor would be sent. After another call and several weeks later, I got 2 batteries in the mail! When I called again, I was told that a technician would contact me. That was at least 6 weeks ago and I still haven't gotten the promised call.
In July, I signed a contract for sale of my residence. The standard MLS contract indicates that the security system must be left in the house. The new house I purchased had a secuity system installed. When I called to look at my options, they said if there was a technician in my area (there was not), my system could be transferred. My only option was to pay $750.00 to get out of the contract unless the new owners of my old house agreed to take over the service. I closed on my property on 9/27/2019.
Imagine my surprise when I got a bill on 10/6/2019 for service from 9/29/2019-10/28/2019. The new owners are obviously using the system I was legally required to leave at the house. I paid almost $1400.00 for about 8 months of bad service. What a ripoff!! (My new security company charges $300.00 a year and actual technicians came to my house.)