My experience with this company was frustrating, after I purchased the vehicle. I was naive enough to give them the benefit of the doubt. When I asked them if the anything was wrong with the car, Of course they said there was not. Yes, I did test drive the car. After purchasing the car, I was told to bring the truck back for inspection because the sticker was only good until the end of the month. So, I brought it a few weeks later. I was told that they did not have time to inspect it, and to bring it back in the morning. They said it will be done by the after noon, if I leave it there in the morning. So, I did that (this place takes me over a half an hour to get to , due to traffic). I left it there early in the morning, for whole
day. I came later on to pick it up. Again, they said they did not get to it. So, once again, I came back another day and left it there for another 2 days. I was told it would be done by noon time. I came back for my car in the evening. I had to wait almost an hour to get it back. A few weeks after inspection, the oil pressure light began coming on, constantly beeping. I also noticed that coolant was spilling out of my car in great amounts. I brought it there. Left it there for two days. They made me pay for an oil change(!?) They WOULD NOT provide any paper work of what was checked or work performed. Whatever, as long as it was fixed. I asked the owner, Isaac, if anything was wrong with it. They said no, but the light still
comes on, but there is nothing wrong with it.After a slight argument with the mechanic, once again I gave them the benefit of the doubt. They said to drive it home and if there is a leak, then bring it back. I drive it home, sure enough, a lot of coolant spilled out from under my car. I bring my car back. 2 days pass by I call and they said they haven't gotten to it. Later on, we show up and they said they changed the radiator cap. The work description only said that on a piece of paper. So, I take my truck back. The oil light is still going off and beeping every time I slow. This time a knocking sound in the engine gets really loud.(All this in a matter of weeks and only driven around 1000 miles). We had a mechanic
diagnose it and they said it's a bad engine and will not touch it. So, we bring it back to the dealership and say we just want our money back. They said that they will not. They said that they will look into it. I leave my truck there for over a week! We called after a few days and once again, they said that they did not know why my truck was there (We had spoken to Stanley. The little guy with the hat. He assure us that he will have it looked and fixed. He was a little rude to us.) Every time, we called, they said that they did not know what was going and will call us back; we had to call back every time and they were very rude. Finally after a week, they had another excuse for not having time to look at my
truck, we decided to take it to another place. I'm just not understanding why it took multiple visits to Prime Auto and they could not find out what was wrong with my car. It only took ONE visit to other mechanics for a proper diagnosis. From all these review, it seems like they have a certain method of trying to avoid doing repairs and purposely try to confuse the customer. It's places like this that stain the reputation of small car dealerships. Please beware. A place should not have this many negative experiences.
Prime Motor Group Reviews
My experience with this company was frustrating, after I purchased the vehicle. I was naive enough to give them the benefit of the doubt. When I asked them if the anything was wrong with the car, Of course they said there was not. Yes, I did test drive the car. After purchasing the car, I was told to bring the truck back for inspection because the sticker was only good until the end of the month. So, I brought it a few weeks later. I was told that they did not have time to inspect it, and to bring it back in the morning. They said it will be done by the after noon, if I leave it there in the morning. So, I did that (this place takes me over a half an hour to get to , due to traffic). I left it there early in the morning, for whole
day. I came later on to pick it up. Again, they said they did not get to it. So, once again, I came back another day and left it there for another 2 days. I was told it would be done by noon time. I came back for my car in the evening. I had to wait almost an hour to get it back. A few weeks after inspection, the oil pressure light began coming on, constantly beeping. I also noticed that coolant was spilling out of my car in great amounts. I brought it there. Left it there for two days. They made me pay for an oil change(!?) They WOULD NOT provide any paper work of what was checked or work performed. Whatever, as long as it was fixed. I asked the owner, Isaac, if anything was wrong with it. They said no, but the light still
comes on, but there is nothing wrong with it.After a slight argument with the mechanic, once again I gave them the benefit of the doubt. They said to drive it home and if there is a leak, then bring it back. I drive it home, sure enough, a lot of coolant spilled out from under my car. I bring my car back. 2 days pass by I call and they said they haven't gotten to it. Later on, we show up and they said they changed the radiator cap. The work description only said that on a piece of paper. So, I take my truck back. The oil light is still going off and beeping every time I slow. This time a knocking sound in the engine gets really loud.(All this in a matter of weeks and only driven around 1000 miles). We had a mechanic
diagnose it and they said it's a bad engine and will not touch it. So, we bring it back to the dealership and say we just want our money back. They said that they will not. They said that they will look into it. I leave my truck there for over a week! We called after a few days and once again, they said that they did not know why my truck was there (We had spoken to Stanley. The little guy with the hat. He assure us that he will have it looked and fixed. He was a little rude to us.) Every time, we called, they said that they did not know what was going and will call us back; we had to call back every time and they were very rude. Finally after a week, they had another excuse for not having time to look at my
truck, we decided to take it to another place. I'm just not understanding why it took multiple visits to Prime Auto and they could not find out what was wrong with my car. It only took ONE visit to other mechanics for a proper diagnosis. From all these review, it seems like they have a certain method of trying to avoid doing repairs and purposely try to confuse the customer. It's places like this that stain the reputation of small car dealerships. Please beware. A place should not have this many negative experiences.