I hired them to move from MN to CA, they never answer calls by using a real name they say Hi moving company. They requested a deposit intiailly and at the end cash for delivery. They said they own the truck and drivers but used other companies so theyt are brokers. No real comercial address just a residential one. First after I requested a visit they declined and told me that with my detail inventory and their experience the estimate was 10,000.
When the movers came they tolsd me they were not aware of the stuff and the price went up to 15,000. I called the company and they told me the deposit was no refundable so I cancelled the order and this guy call me back saying he will gave me a free insurance. When my stuff arrived it was damaged, broken or lost. I called and after several calls they told me to file a claim I did it for 5 times, USPS informed me the address listed was a house and nobody answered.
After this nobody answer my calls or return my messages. The are a fraudulent company. They used fraudulent review website to attract more clients but check their BBB repot.
Please avoid using this horribe moving company! They are con-artists, liars, and thieves. They no-showed the day they were supposed to pick up our stuff, so we had to keep calling Prestige Worldwide Moving in Miramar, FL, until they finally picked up and said the movers would be there a day late. They never apologized for not calling and giving us notice that they would be arriving a day late.
When the movers showed up to pick up our stuff the next day, they arrived with an Enterprise rental truck from Illinois, so we were suspicious, as they told my husband that the were not moving brokers, and that they owned all of their trucks. We found out later they contract out to different movers nation-wide.
Once they entered our 1 bedroom, 700 sq. feet apartment, they more than doubled the estimated cost from approximately $2,000 to $5,000, as we had 47 more boxes than estimated (we estimated it would be 50 boxes, but it ended up being 97 boxes total). We were shocked at the price increase, as we didn't have more than double furniture or cubic units in total, and we tried calling our sales Rep. Jonathan to discuss this sudden price hike. We Jonathan didn't call us back, despite multiple phone calls for 3 days.
I wanted to tell the movers to leave, but we had to get out of our apartment that day, and had little other choices, as it was the largest moving weekend in our city (which is a college town, and all of the students were moving in that weekend). The delivery person Bob from Illinois told us we should skip buying the insurance, so that we could keep our cost down somewhat. He assured us that he'd been in the moving business for a long time, and he promised to he would deliver our things safely. They added several charges nont discussed or included in our estimate, more than doubling the cost of our move.
It took the two movers Bob and Chris 4 hours to move our 1 bedroom apartment (that was already packed and ready to be moved), including: 1 mattress, 1 box spring, 2 bedside tables, 1 dresser, 1 couch, 1 kitchen table with 4 kitchen chairs, 1 fold-up card table, 1 desk chair, 1 wood chair, 1 rug, 1 TV, 1 TV armoire, 1 coffee tabe, 2 side tables, and 97 boxes.
I was wondering why I was only seeing 1 of the 2 movers doing all of the work, and why it was taking so long for this small move, so I went downstairs to see where the younger mover Chris had gone. He was sitting on the back of the Open Enterprise truck, smoking a cigarette by our belongings, instead of helping the older mover, Bob, with the move. Once he saw me make eye contact with him, he put out his cigarette and went back upstairs to start helping with the move.
At the end of the pick up, Bob informed us they would not be able to fit our bookshelf on the truck, as they had no more room, which seemed impossible since I had seen how big the truck was, and how there was plenty of space left in the truck when I had checked on the 2nd mover. The refused to load it and left, and then my husband and I had to carry it downstairs to the trash, instead of the movers disposing it for us.
When we finally got a hold of our Prestige sales rep. Jonathan 3 days later, we explained 47 extra boxes wouldn't double the cubic units of our move (as the amount of furniture we had didn't double), and that it shouldn't more than double our cost. He called us "liars" and refused to add up the cubic units and change the cost to reflect the accurate cost per cubic units. They have horrible customer service, and once you pay them your deposit, they don't care if you receive your belongings.
The movers arrived 5 days later than the delivery date we were given. On the day they were finally going to deliver our things, they no-showed, so we called and found out their truck had broken down. Instead of delivering our things at 9 AM, they arrived around 6:30 PM. The driver Bob from Illinois got out of the truck, and said he was tired and had called 3 local college-aged kids to unload our things. We waited for another 45 minutes, and the 3 kids showed up and did all of the lifting and delivering our goods inside our apartment. When they were done, the mover Bob came in, and we told him we still needed our mattress and box spring. He looked around our entire apartment to check it was not there, and then went to check the Enterprise truck. He came back into our aparment, and said the mattress and box spring were not on the truck, but he must have forgotten them in the storage unit in Chicago, and he promised he would deliver them by the following weekend.
A few days later, he called and confirmed he found our mattress and box spring in the storage unit in Chicago, and he would try to deliver them soon. For over a month, he kept telling us it would arrive by a certain day, that day would pass, and then we'd get another story about when it would get delivered. We've made numerous phone calls and complaints to Prestige Worldwide Moving in Miramar, FL, and they have not returned any of our messages. They currently have an F with the Better Business Bureau, and with good reason. Please do not use Prestige Worldwide Moving in Miramar, FL, for your move, you will be ripped off and regret it.
We had furniture moved on the 5th and move in date was the 7th and we did not get furniture til 2weeks later. they could not find the driver and transferred the furniture to a big rig truck. They damaged the furniture transferring it and was about five hundred in damage, But the trick to the insurance we did. It was based on weight and not pieces. wich to took 120 days to claim it, Then was told of a refund of $37 dollars [lol] and it was suppose to be sent out and I never recieved it, Now for three weeks after the fact, still not recieved. After so many promises and them going to the office to check if it had been cashed or sent out. And many excuses since I used this Company. My referrel is to NOT use this company. they have a F report at BBB and I wished I had investigated it more better. Yes I made a mistake, But I don't want anyone esle to go through this mental abuse and BS. I'm a DISABLED vietnam veteran and should not have to or been through this result. Due to a neglegent company, who don't care about people, But what they can get from you with fake promises and lies. BEWARE! If they can do this and get away with there practices, Even though I signed a contract for standard insurance, that go by the weight, Once again my MISTAKE. Yet the mental abuse of lies and deceit that comes with it, IS NOT WORTH IT. PLEASE DO YOUR HOMEWORK with BBB AND OTHER REVIEWS. So you won't have to DEAL with ISSUES I'VE DEALT WITH AND MORE [ MENTALLY]. SOONER OR LATER IT WILL CATCH UP TO THEM. And no THEY DON'T HAVE OR USED A COMPANY TRUCK WITH MY MOVE. MAYBE? WHYB THEY DON'T and MISSING DRIVERS can't be LOCATED, There PRACTICES ARE QUESTIONALBLE. PS. A DISABLED VET WHO CARES.
Prestige entered into a contract with my cognitively impaired 80-year-old mother, to ship her belongings to a home she did not own or have any prospect of owning. Anyone who talks with my mother for a few minutes can tell that she is impaired. Nevertheless they were glad to take her money.
I immediately called Prestige and explained the situation to Barry, who assured me that the company would "do the right thing."
The company initially promised to refund my mom's deposit, even assuring me it was in process, through several follow-up calls from my brother and myself.
Eventually the company stated outright that they would not actually refund the deposit. This leaves us only with the option of pursuing the matter in court, while also trying to help our mother through this very difficult period of her life.
Prestige Worldwide Moving is perfectly happy to rip off an 80-year-old lady with dementia-- so no doubt they will be happy to rip you off too.
DO NOT use this company!!! They are operating a complete and utter scam! We are seeking legal action against this company as well. They withdrew our "nonrefundable" deposit twice, and when I called to address the issue, David stated the refund would be applied that day by noon. The money had not been returned to my account by 3:30. When I called to discuss the issue again, they stated that refunds are only issued on the 1st of the 15th of the month so it would have to be put towards my fee due the day of pick up. I had to contact them 24 hours before my move because I still did not receive a confirmed time of pick up. I was put on hold for 15 minutes initially for them to locate the truck that was "in transit." David
stated that they would be there early morning between 9:30-10, "but they are Latino so it may be after noon, so give them until noon." He later called back that afternoon and informed me that "there was an issue." The truck had broken down and would not be there until Sunday morning. I informed him that as stated in our contract, the only time our move can occur is 08/13/16 due to our leasing agreement with our apartment complex (we had to be out of our apartment by 5 PM on 08/13/16). He eventually was able to "reroute a truck," and stated they would be there on Saturday as originally outlined in our contract. My husband and I began calling the company around 8 AM on Saturday to receive a pick up time, but no one
answered or returned our voicemails. Around 12:30 PM, we received a call from a Joshua in FL stating the truck would not be there until 3 PM on Sunday. He informed us there was nothing he could do and would not issue a refund or any sort of assistance with the issue. He stated that only the second erroneous payment would be refunded despite operating outside the guidelines of the contract (pick up on 08/13/16) and performing no service due to malfunctioning equipment on their end. It is currently 08/23/16 and no refund has been issued. Upon follow up calls on 08/15/16, I was only able to reach sales reps (no customer service help) who stated they could not help me but would leave a message for a customer service rep to
return my call on 08/16/16 after 9 AM. No return call, and I have not been able to reach the representative, Anthony, that performed the initial transaction. When I asked for the owners contact information, they stated "we do not give that information out." My husband and I were forced to rent a uhaul truck very last minute and pack everything in the few boxes we had acquired over the last few months.This process was a complete and utter disaster, and I am disgusted with how this company carries out "business," if you can even call it that.
Prestige Worldwide Moving Reviews
I hired them to move from MN to CA, they never answer calls by using a real name they say Hi moving company. They requested a deposit intiailly and at the end cash for delivery. They said they own the truck and drivers but used other companies so theyt are brokers. No real comercial address just a residential one. First after I requested a visit they declined and told me that with my detail inventory and their experience the estimate was 10,000.
When the movers came they tolsd me they were not aware of the stuff and the price went up to 15,000. I called the company and they told me the deposit was no refundable so I cancelled the order and this guy call me back saying he will gave me a free insurance. When my stuff arrived it was damaged, broken or lost. I called and after several calls they told me to file a claim I did it for 5 times, USPS informed me the address listed was a house and nobody answered.
After this nobody answer my calls or return my messages. The are a fraudulent company. They used fraudulent review website to attract more clients but check their BBB repot.
Please avoid using this horribe moving company! They are con-artists, liars, and thieves. They no-showed the day they were supposed to pick up our stuff, so we had to keep calling Prestige Worldwide Moving in Miramar, FL, until they finally picked up and said the movers would be there a day late. They never apologized for not calling and giving us notice that they would be arriving a day late.
When the movers showed up to pick up our stuff the next day, they arrived with an Enterprise rental truck from Illinois, so we were suspicious, as they told my husband that the were not moving brokers, and that they owned all of their trucks. We found out later they contract out to different movers nation-wide.
Once they entered our 1 bedroom, 700 sq. feet apartment, they more than doubled the estimated cost from approximately $2,000 to $5,000, as we had 47 more boxes than estimated (we estimated it would be 50 boxes, but it ended up being 97 boxes total). We were shocked at the price increase, as we didn't have more than double furniture or cubic units in total, and we tried calling our sales Rep. Jonathan to discuss this sudden price hike. We Jonathan didn't call us back, despite multiple phone calls for 3 days.
I wanted to tell the movers to leave, but we had to get out of our apartment that day, and had little other choices, as it was the largest moving weekend in our city (which is a college town, and all of the students were moving in that weekend). The delivery person Bob from Illinois told us we should skip buying the insurance, so that we could keep our cost down somewhat. He assured us that he'd been in the moving business for a long time, and he promised to he would deliver our things safely. They added several charges nont discussed or included in our estimate, more than doubling the cost of our move.
It took the two movers Bob and Chris 4 hours to move our 1 bedroom apartment (that was already packed and ready to be moved), including: 1 mattress, 1 box spring, 2 bedside tables, 1 dresser, 1 couch, 1 kitchen table with 4 kitchen chairs, 1 fold-up card table, 1 desk chair, 1 wood chair, 1 rug, 1 TV, 1 TV armoire, 1 coffee tabe, 2 side tables, and 97 boxes.
I was wondering why I was only seeing 1 of the 2 movers doing all of the work, and why it was taking so long for this small move, so I went downstairs to see where the younger mover Chris had gone. He was sitting on the back of the Open Enterprise truck, smoking a cigarette by our belongings, instead of helping the older mover, Bob, with the move. Once he saw me make eye contact with him, he put out his cigarette and went back upstairs to start helping with the move.
At the end of the pick up, Bob informed us they would not be able to fit our bookshelf on the truck, as they had no more room, which seemed impossible since I had seen how big the truck was, and how there was plenty of space left in the truck when I had checked on the 2nd mover. The refused to load it and left, and then my husband and I had to carry it downstairs to the trash, instead of the movers disposing it for us.
When we finally got a hold of our Prestige sales rep. Jonathan 3 days later, we explained 47 extra boxes wouldn't double the cubic units of our move (as the amount of furniture we had didn't double), and that it shouldn't more than double our cost. He called us "liars" and refused to add up the cubic units and change the cost to reflect the accurate cost per cubic units. They have horrible customer service, and once you pay them your deposit, they don't care if you receive your belongings.
The movers arrived 5 days later than the delivery date we were given. On the day they were finally going to deliver our things, they no-showed, so we called and found out their truck had broken down. Instead of delivering our things at 9 AM, they arrived around 6:30 PM. The driver Bob from Illinois got out of the truck, and said he was tired and had called 3 local college-aged kids to unload our things. We waited for another 45 minutes, and the 3 kids showed up and did all of the lifting and delivering our goods inside our apartment. When they were done, the mover Bob came in, and we told him we still needed our mattress and box spring. He looked around our entire apartment to check it was not there, and then went to check the Enterprise truck. He came back into our aparment, and said the mattress and box spring were not on the truck, but he must have forgotten them in the storage unit in Chicago, and he promised he would deliver them by the following weekend.
A few days later, he called and confirmed he found our mattress and box spring in the storage unit in Chicago, and he would try to deliver them soon. For over a month, he kept telling us it would arrive by a certain day, that day would pass, and then we'd get another story about when it would get delivered. We've made numerous phone calls and complaints to Prestige Worldwide Moving in Miramar, FL, and they have not returned any of our messages. They currently have an F with the Better Business Bureau, and with good reason. Please do not use Prestige Worldwide Moving in Miramar, FL, for your move, you will be ripped off and regret it.
We had furniture moved on the 5th and move in date was the 7th and we did not get furniture til 2weeks later. they could not find the driver and transferred the furniture to a big rig truck. They damaged the furniture transferring it and was about five hundred in damage, But the trick to the insurance we did. It was based on weight and not pieces. wich to took 120 days to claim it, Then was told of a refund of $37 dollars [lol] and it was suppose to be sent out and I never recieved it, Now for three weeks after the fact, still not recieved. After so many promises and them going to the office to check if it had been cashed or sent out. And many excuses since I used this Company. My referrel is to NOT use this company. they have a F report at BBB and I wished I had investigated it more better. Yes I made a mistake, But I don't want anyone esle to go through this mental abuse and BS. I'm a DISABLED vietnam veteran and should not have to or been through this result. Due to a neglegent company, who don't care about people, But what they can get from you with fake promises and lies. BEWARE! If they can do this and get away with there practices, Even though I signed a contract for standard insurance, that go by the weight, Once again my MISTAKE. Yet the mental abuse of lies and deceit that comes with it, IS NOT WORTH IT. PLEASE DO YOUR HOMEWORK with BBB AND OTHER REVIEWS. So you won't have to DEAL with ISSUES I'VE DEALT WITH AND MORE [ MENTALLY]. SOONER OR LATER IT WILL CATCH UP TO THEM. And no THEY DON'T HAVE OR USED A COMPANY TRUCK WITH MY MOVE. MAYBE? WHYB THEY DON'T and MISSING DRIVERS can't be LOCATED, There PRACTICES ARE QUESTIONALBLE. PS. A DISABLED VET WHO CARES.
Prestige entered into a contract with my cognitively impaired 80-year-old mother, to ship her belongings to a home she did not own or have any prospect of owning. Anyone who talks with my mother for a few minutes can tell that she is impaired. Nevertheless they were glad to take her money.
I immediately called Prestige and explained the situation to Barry, who assured me that the company would "do the right thing."
The company initially promised to refund my mom's deposit, even assuring me it was in process, through several follow-up calls from my brother and myself.
Eventually the company stated outright that they would not actually refund the deposit. This leaves us only with the option of pursuing the matter in court, while also trying to help our mother through this very difficult period of her life.
Prestige Worldwide Moving is perfectly happy to rip off an 80-year-old lady with dementia-- so no doubt they will be happy to rip you off too.
DO NOT use this company!!! They are operating a complete and utter scam! We are seeking legal action against this company as well. They withdrew our "nonrefundable" deposit twice, and when I called to address the issue, David stated the refund would be applied that day by noon. The money had not been returned to my account by 3:30. When I called to discuss the issue again, they stated that refunds are only issued on the 1st of the 15th of the month so it would have to be put towards my fee due the day of pick up. I had to contact them 24 hours before my move because I still did not receive a confirmed time of pick up. I was put on hold for 15 minutes initially for them to locate the truck that was "in transit." David
stated that they would be there early morning between 9:30-10, "but they are Latino so it may be after noon, so give them until noon." He later called back that afternoon and informed me that "there was an issue." The truck had broken down and would not be there until Sunday morning. I informed him that as stated in our contract, the only time our move can occur is 08/13/16 due to our leasing agreement with our apartment complex (we had to be out of our apartment by 5 PM on 08/13/16). He eventually was able to "reroute a truck," and stated they would be there on Saturday as originally outlined in our contract. My husband and I began calling the company around 8 AM on Saturday to receive a pick up time, but no one
answered or returned our voicemails. Around 12:30 PM, we received a call from a Joshua in FL stating the truck would not be there until 3 PM on Sunday. He informed us there was nothing he could do and would not issue a refund or any sort of assistance with the issue. He stated that only the second erroneous payment would be refunded despite operating outside the guidelines of the contract (pick up on 08/13/16) and performing no service due to malfunctioning equipment on their end. It is currently 08/23/16 and no refund has been issued. Upon follow up calls on 08/15/16, I was only able to reach sales reps (no customer service help) who stated they could not help me but would leave a message for a customer service rep to
return my call on 08/16/16 after 9 AM. No return call, and I have not been able to reach the representative, Anthony, that performed the initial transaction. When I asked for the owners contact information, they stated "we do not give that information out." My husband and I were forced to rent a uhaul truck very last minute and pack everything in the few boxes we had acquired over the last few months.This process was a complete and utter disaster, and I am disgusted with how this company carries out "business," if you can even call it that.