Would not recommend to anyone!! What went wrong? Let me count the ways: 1. During planning (already had $42000 deposit) the owner Shane asked us not to contact him directly that we could only go through the project manger Jordan 2. Jordan lacked knowledge in several instances and grew irritated and defensive when we questioned anything so with owner Shane not willing to communicate that caused a lot of problems. 3. Mason who was to build fire pit and spa plus lay stone and tile came to work at 2 hour intervals each day and finally when he stopped showing up and we questioned delay he had to be removed from our property after shouting obscenities and making threatening comments 4. Delay after delay with deck work and tried to extort an additional $5400 the day the deck was to be placed claiming we were over square footage when they had come up with the needed square footage amount themselves and placed deck form themselves. 5. Already paid in full and transition tile and stone work delayed delayed delayed. They would not answer phone calls or texts and when they did they were clipped and rude like they were doing us a favor. 6. They would give us a work schedule and not show up without any communication. We had to place a lock on our gate to get them to communicate when they needed access 7. Spa not working after building complete. Very evasive and defensive through entire problem. Had to file complaint with the Better Business Bureau to get them to act. Complaint number is 15053441. They have not responded to two attempts by the BBB to contact them about our issues. We have had to threaten legal action as well 8. Turns out they plumbed the spa wrong and had to tear apart a chunk of our newly built spa to try and fix their mistake. 3 attempts. Thought we had it fixed and now it is still not working right. 9. we have a reoccurring rust stain on our new deck that they have yet to resolve. They claimed they fixed it with some cleaner but stain back the next day and they have not returned. 10. transition tile grout sloppy with chunks all over. they came to fix it and did part of the work and said they would return. has not happened. we finished touch up ourselves. 11. transition tile keeps falling off and we are having to figure out how to reattach it because they are nowhere to be found. 12. text after text unanswered...call after call unanswered 13. poor quality work after dishing out $82000!!! We are going on 5 months of this nightmare!!!They said 6 weeks shame on us for not getting it in writing and paying in full before all the work was complete and working as it should. We are happy to have our project complete and the ability to enjoy our pool but it really has been poor quality workmanship, atrocious customer service, lack of follow through and just zero professionalism.
Prestige Pools of Wilmington, NC Reviews
Would not recommend to anyone!! What went wrong? Let me count the ways: 1. During planning (already had $42000 deposit) the owner Shane asked us not to contact him directly that we could only go through the project manger Jordan 2. Jordan lacked knowledge in several instances and grew irritated and defensive when we questioned anything so with owner Shane not willing to communicate that caused a lot of problems. 3. Mason who was to build fire pit and spa plus lay stone and tile came to work at 2 hour intervals each day and finally when he stopped showing up and we questioned delay he had to be removed from our property after shouting obscenities and making threatening comments 4. Delay after delay with deck work and tried to extort an additional $5400 the day the deck was to be placed claiming we were over square footage when they had come up with the needed square footage amount themselves and placed deck form themselves. 5. Already paid in full and transition tile and stone work delayed delayed delayed. They would not answer phone calls or texts and when they did they were clipped and rude like they were doing us a favor. 6. They would give us a work schedule and not show up without any communication. We had to place a lock on our gate to get them to communicate when they needed access 7. Spa not working after building complete. Very evasive and defensive through entire problem. Had to file complaint with the Better Business Bureau to get them to act. Complaint number is 15053441. They have not responded to two attempts by the BBB to contact them about our issues. We have had to threaten legal action as well 8. Turns out they plumbed the spa wrong and had to tear apart a chunk of our newly built spa to try and fix their mistake. 3 attempts. Thought we had it fixed and now it is still not working right. 9. we have a reoccurring rust stain on our new deck that they have yet to resolve. They claimed they fixed it with some cleaner but stain back the next day and they have not returned. 10. transition tile grout sloppy with chunks all over. they came to fix it and did part of the work and said they would return. has not happened. we finished touch up ourselves. 11. transition tile keeps falling off and we are having to figure out how to reattach it because they are nowhere to be found. 12. text after text unanswered...call after call unanswered 13. poor quality work after dishing out $82000!!! We are going on 5 months of this nightmare!!!They said 6 weeks shame on us for not getting it in writing and paying in full before all the work was complete and working as it should. We are happy to have our project complete and the ability to enjoy our pool but it really has been poor quality workmanship, atrocious customer service, lack of follow through and just zero professionalism.