STAY AWAY!!! I normally don't write such reviews, but I was so insenced by this interaction, I felt compelled to. I had contacted Lexus of Ramsey NJ via internet about a particular 2021 vehicle. I should have known better, when it took several emails and phone messages left to obtain the "Lexus Packet" which has the Carfax, window sticker and other information. I was then contacted by BETSY SCUDI.
I advised her that this vehicle was a "Certified" vehicle and asked how much that had added to the asking price. She told me some $ 2,500-3,000.00 which, from prior experience with other dealers, I believed to be an accurate number. I advised I didnt need or want the certification (the vehicle had been titled in 05/2021 which leaves the factory warranty valid to 05/2025 or 50K miles).
She stated she would talk to the manager. She called me back and stated that could take $ 1,000.00 of the car; whoopdi whoop! I then asked for her to email me a complete breakdown of all fees charged. There was a NY fee for $ 60.00 which she later expalined to me to be for NY DMV and ALSO another DMV fee for $ 304.00; WHY TWO DMV FEES?
The big one was a $ 799.00 "DOCUMENT FEE" Now in CT. they call this an "DEALER CONVEYANCE FEE" (another bullsh*t fee that they use in CT) If you buy from a NY Lexus dealer most only charge the DMV fees. This $ 799.00 fee IS PURE DEALER PROFIT AND GREED; THE GREED OF THE CAR INDUSTRY, ESPECIALLY DURING TIMES OF A GLOBAL PANDEMIC!!!! Document fee?
They need to prepare documents to sell you their car. They have employees, specifically hired to do administrative work for which they pay salaries; their salaries to do this being paid thousands of times over from the profits they make from selling their cars, without the need to pad those profits with another bullsh*t fee. I spoke to BETSY SCUDI again, and said the most I could pay for the vehicle was $ 44,000.00 (they were asking $ 46,284 WITH the $ 1,000.00 discount; Whoopdi Whoop).
Mind you, this less that one year old car had 16,000 miles which is high mileage. When you trade in your car, the dealer deducts money for higher than average mileage; so I did the same in turn. BETSY SCUDI proceeded to tell me they would not go any lower and then this was a Certified vehicle. I asked for the General Managers name; she told me it was WAYNE SCHEY (she didnt even have the proferssionalism to spell MR SCHEY'S LAST NAME) I asked to speak with him but she said "he was on the phone."
The KICKER, is that she proceeded to tell me "IF I WANTED TO NEGOTIATE THE PRICE FURTHER IF WOULD HAVE TO BE IN PERSON.!!!!" I stated WE ARE STILL IN THE MIDST OF A PANDEMIC AND THAT SUCH COULD BE DONE ON THE PHONE!!! She was adamant about any further negotiations being done in person.
To all who read this,
1) We are still very much in the MIDST OF A PANDEMIC;
2) I have COMORBIDITY ISSUES which is why I am keepng a low profile, still;
3) there is nothing is this day and age that can't be negotiated VIA PHONE, FAX OR EMAIL;
4) there are car sellers online (Carvana, Vroom, etc.) THAT ALL THEY DO IS SELL CARS ONLINE, WITHOUT ANY HUMAN FACE TO FACE INTERACTION. Don't be bullied buy these dealers; they NEED YOU TO BUY THEIR CARS.
LEXUS OF RAMSEY values profits and making money from bullsh*t fees, OVER THE HEALTH and well being of their perspective customers. This treatment was inexcusable, cold and callous; I'd rather stay with my 2015 LEXUS that go through this bullshit with any dealer, in particulae LEXUS OF RAMSEY.
MR. SCHEY, when you read this perhaps you could respond with a viable reason why ANYONE WOULD HAVE TO APPEAR AT YOUR DEALERSHIP IN PERSON, IN THE MIDST OF A PANDEMIC, TO NEGOTIATE THE PRICE OF A VEHICLE????? STAY AWAY!!!
Prestige Lexus of Ramsey Reviews
STAY AWAY!!! I normally don't write such reviews, but I was so insenced by this interaction, I felt compelled to. I had contacted Lexus of Ramsey NJ via internet about a particular 2021 vehicle. I should have known better, when it took several emails and phone messages left to obtain the "Lexus Packet" which has the Carfax, window sticker and other information. I was then contacted by BETSY SCUDI.
I advised her that this vehicle was a "Certified" vehicle and asked how much that had added to the asking price. She told me some $ 2,500-3,000.00 which, from prior experience with other dealers, I believed to be an accurate number. I advised I didnt need or want the certification (the vehicle had been titled in 05/2021 which leaves the factory warranty valid to 05/2025 or 50K miles).
She stated she would talk to the manager. She called me back and stated that could take $ 1,000.00 of the car; whoopdi whoop! I then asked for her to email me a complete breakdown of all fees charged. There was a NY fee for $ 60.00 which she later expalined to me to be for NY DMV and ALSO another DMV fee for $ 304.00; WHY TWO DMV FEES?
The big one was a $ 799.00 "DOCUMENT FEE" Now in CT. they call this an "DEALER CONVEYANCE FEE" (another bullsh*t fee that they use in CT) If you buy from a NY Lexus dealer most only charge the DMV fees. This $ 799.00 fee IS PURE DEALER PROFIT AND GREED; THE GREED OF THE CAR INDUSTRY, ESPECIALLY DURING TIMES OF A GLOBAL PANDEMIC!!!! Document fee?
They need to prepare documents to sell you their car. They have employees, specifically hired to do administrative work for which they pay salaries; their salaries to do this being paid thousands of times over from the profits they make from selling their cars, without the need to pad those profits with another bullsh*t fee. I spoke to BETSY SCUDI again, and said the most I could pay for the vehicle was $ 44,000.00 (they were asking $ 46,284 WITH the $ 1,000.00 discount; Whoopdi Whoop).
Mind you, this less that one year old car had 16,000 miles which is high mileage. When you trade in your car, the dealer deducts money for higher than average mileage; so I did the same in turn. BETSY SCUDI proceeded to tell me they would not go any lower and then this was a Certified vehicle. I asked for the General Managers name; she told me it was WAYNE SCHEY (she didnt even have the proferssionalism to spell MR SCHEY'S LAST NAME) I asked to speak with him but she said "he was on the phone."
The KICKER, is that she proceeded to tell me "IF I WANTED TO NEGOTIATE THE PRICE FURTHER IF WOULD HAVE TO BE IN PERSON.!!!!" I stated WE ARE STILL IN THE MIDST OF A PANDEMIC AND THAT SUCH COULD BE DONE ON THE PHONE!!! She was adamant about any further negotiations being done in person.
To all who read this,
1) We are still very much in the MIDST OF A PANDEMIC;
2) I have COMORBIDITY ISSUES which is why I am keepng a low profile, still;
3) there is nothing is this day and age that can't be negotiated VIA PHONE, FAX OR EMAIL;
4) there are car sellers online (Carvana, Vroom, etc.) THAT ALL THEY DO IS SELL CARS ONLINE, WITHOUT ANY HUMAN FACE TO FACE INTERACTION. Don't be bullied buy these dealers; they NEED YOU TO BUY THEIR CARS.
LEXUS OF RAMSEY values profits and making money from bullsh*t fees, OVER THE HEALTH and well being of their perspective customers. This treatment was inexcusable, cold and callous; I'd rather stay with my 2015 LEXUS that go through this bullshit with any dealer, in particulae LEXUS OF RAMSEY.
MR. SCHEY, when you read this perhaps you could respond with a viable reason why ANYONE WOULD HAVE TO APPEAR AT YOUR DEALERSHIP IN PERSON, IN THE MIDST OF A PANDEMIC, TO NEGOTIATE THE PRICE OF A VEHICLE????? STAY AWAY!!!