We booked with Prestige last August (2016) at a wedding show in Green Bay for my son's September 2017 wedding. We signed the contract, put down a deposit and all was good. One month before the wedding we paid the balance AND the gratuity so we were all set for the day of the wedding. The contract was for 2.5 hours after the ceremony and 1.5 hours at the end of the night to shuttle people back to the hotel. Gary showed up with the luxury coach and all was good. We shuttled around for our 2.5 hours and then went back to the venue for the reception. At the end of the night people used the shuttle to go back and forth to the hotel which was about 1.5 miles away. I got on the last shuttle at 11:55pm and got back to the hotel a little after midnight which would've been the end of our 1.5 hours. As we exited the bus, Gary stops the bride (on her wedding day) and tells her that we went over the contracted 4 hours by one hour. I don't know if that's true or not because we didn't "document" the time, but we should've. Also, if we were getting close to going over to going over the time limit, it would've been nice if he'd told us ahead of time and not at the end when we can't do anything about it. So, Gary proceeds to tell the bride that the normal fee is $75, but he would only charge $50. Poor girl doesn't have enough cash on her so he tells her to give her a card number and he'll take care of it. Oh, he took care of it alright! The next day my son told me he charged their account $235!!!! I immediately called him and left a message to call me back at once with an explanation. He called and said that he was including a gratuity. What??!! We ALREADY paid you a gratuity back in August. He says he has to "check his records". In the meantime, I sent him a copy of both my cancelled checks to show that the gratuity had been included. He acknowledges that yes the gratuity had been paid and he would refund that. NOTE: The bride authorized him to charge $50 and no more, but he proceeds to charge $235!!!! Besides being extremely unethical this borders on being fraudulent. Long story short, four days after I complained, my son and daughter-in-law received $160 back...Gary kept $75...even though he was authorized to charge only $50. Oh, and let me also note that I handed him $20 on my way off the bus as a gesture of our appreciation and then he goes and does this. Unbelievable!!! Buyer beware is all I can say about this company. It's really too bad because the limo itself was excellent and we would've certainly booked them again but there is NO way we would ever use them again. If you're even thinking about booking with Prestige Executive Limousine, Ltd. (and I'd caution you against it), be sure to find out upfront if there are any overage charges for going over your contracted time. The contract itself does not mention anything about how much they charge for going over the contracted time. Also, if Gary (or any driver) asks you for your debit/credit card number at the end of the night try not to use that...instead pay with cash. I'm really sorry that I had to write such a negative review but I just don't want anyone else to get zinged like we did. I just wonder how many other people this has happened to and they just never caught it.
Prestige Executive Limousines, Coach Reviews
We booked with Prestige last August (2016) at a wedding show in Green Bay for my son's September 2017 wedding. We signed the contract, put down a deposit and all was good. One month before the wedding we paid the balance AND the gratuity so we were all set for the day of the wedding. The contract was for 2.5 hours after the ceremony and 1.5 hours at the end of the night to shuttle people back to the hotel. Gary showed up with the luxury coach and all was good. We shuttled around for our 2.5 hours and then went back to the venue for the reception. At the end of the night people used the shuttle to go back and forth to the hotel which was about 1.5 miles away. I got on the last shuttle at 11:55pm and got back to the hotel a little after midnight which would've been the end of our 1.5 hours. As we exited the bus, Gary stops the bride (on her wedding day) and tells her that we went over the contracted 4 hours by one hour. I don't know if that's true or not because we didn't "document" the time, but we should've. Also, if we were getting close to going over to going over the time limit, it would've been nice if he'd told us ahead of time and not at the end when we can't do anything about it. So, Gary proceeds to tell the bride that the normal fee is $75, but he would only charge $50. Poor girl doesn't have enough cash on her so he tells her to give her a card number and he'll take care of it. Oh, he took care of it alright! The next day my son told me he charged their account $235!!!! I immediately called him and left a message to call me back at once with an explanation. He called and said that he was including a gratuity. What??!! We ALREADY paid you a gratuity back in August. He says he has to "check his records". In the meantime, I sent him a copy of both my cancelled checks to show that the gratuity had been included. He acknowledges that yes the gratuity had been paid and he would refund that. NOTE: The bride authorized him to charge $50 and no more, but he proceeds to charge $235!!!! Besides being extremely unethical this borders on being fraudulent. Long story short, four days after I complained, my son and daughter-in-law received $160 back...Gary kept $75...even though he was authorized to charge only $50. Oh, and let me also note that I handed him $20 on my way off the bus as a gesture of our appreciation and then he goes and does this. Unbelievable!!! Buyer beware is all I can say about this company. It's really too bad because the limo itself was excellent and we would've certainly booked them again but there is NO way we would ever use them again. If you're even thinking about booking with Prestige Executive Limousine, Ltd. (and I'd caution you against it), be sure to find out upfront if there are any overage charges for going over your contracted time. The contract itself does not mention anything about how much they charge for going over the contracted time. Also, if Gary (or any driver) asks you for your debit/credit card number at the end of the night try not to use that...instead pay with cash. I'm really sorry that I had to write such a negative review but I just don't want anyone else to get zinged like we did. I just wonder how many other people this has happened to and they just never caught it.