I wrote a check for 20K Specifically to Premier Pools and Spas as they directly indicated in order to build a pool/landscaping but after a very long period of time this was never done or ever even started .They would never porvide me a start date either and as time went on I had to hire a lawyer and take them to Arbitration which is what their company enforces and is costly to consumers. After meeting their demands I won the case and the Judge ordered them to give back my 20K and other losses.
This was in September of 2020 and Shan Johnson and Mike Ribnikar who were both in the arbitration are both owners and have refused to pay the Judgement for 20K plus other losses. Thus far this company has stolen my money and ran with it. I am still waiting for them to make good on their responsibilities and give me back my stolen funds.
We had our pool built in 2013 and it came with a 5 year surface warranty. The surface started to crack after the first year and the company has done nothing to fulfill the warranty. we have had several meetings, followed by a series of emails to the company. The Sales Person/Owner agreed to fix it three years ago and decided to wait until after the swim season. After the swin season he was contacted and we received no response after several attempts I received a text to submit the reqest to the warranty department, which I did and received no response. So I attempted to send an additional request for warranty service and recevied no response. Filed a complaint with the Better Business Bureau of Las Vegas in April of this year in which they responded with a copy of our signed contract plainly showing the warranty period. The Better Business Bureau closed the complaint without evnen looking or contacting us.
They obviously did not even look at the warranty and check the date. I'm not sure which is worse. The Scam perputratd by Premier Pool and Spas or the lack of work looking into the matter by the Better Business Bureau of Las Vegas. I guess membership has it's priviledges.
A week after filling our pool with water the project lead said the plaster looks very spotty, we need to do another acid bath. This was after our first acid bath and scrubbing it 6 times a day. After the second bath another employee came to look at the plaster and said "whoa, this doesn't look good, let's add more acid". So they did - and we did (scrub that is).
Two weeks later it still looked terrible, the owner (can't beleive I'm calling him that) has another tech and the plaster company come out - YES, they subcontract all the work - except the sales part (that should've been my first clue).
Shortly after that visit the owners ( ? ) wife calls and says "it will take 3 days to a week to fix, do you want to do it now or wait until after swimming season and schedule it in Oct / Nov" - - Well Gee, new pool, July in Texas or wait unitl Oct / Nov..... The biggest mistake was saying yes, I'll wait. If I knew I was dealing with unethical, dishonest, scammers I would have asked to fix it right then and now.
Now - Fast forward to Oct. 19th . Owner (there I go again) sends one of his employees, who 3 days earlier used to do nothing buth schedules come out and tell us to our face - " There is nothing we are going to do. The subcontractor says is't normal, my boss says it's normal - even though 4 people from our office said it looks terrible we won't do anything about it".
No one from this company would look me in the eye and say "this looks good" or "we did a good job" or "I would have paid for this".
As a matter of fact when I asked numerous employees, who saw the pool, would you be happy spending this kind of money for a pool that looks like this? NOT ONE - ALL - REFUSED TO ANSWER THE QUESTIONS.
I guess it's alright to lie to people over the phone, but face to face they won't.
PLEASE ANYONE WHO READS THIS AND IS LOOKING TO BUILD A POOL IN THE DALLAS / METRO PLEX AREA - - RUN, RUN & FAST.
THERE ARE TOO MANY OTHER COMPAINES IN THE AREA AND WE WORK TOO HARD FOR OUR MONEY TO GET THIS.
Premier Pools and Spas Reviews
I wrote a check for 20K Specifically to Premier Pools and Spas as they directly indicated in order to build a pool/landscaping but after a very long period of time this was never done or ever even started .They would never porvide me a start date either and as time went on I had to hire a lawyer and take them to Arbitration which is what their company enforces and is costly to consumers. After meeting their demands I won the case and the Judge ordered them to give back my 20K and other losses.
This was in September of 2020 and Shan Johnson and Mike Ribnikar who were both in the arbitration are both owners and have refused to pay the Judgement for 20K plus other losses. Thus far this company has stolen my money and ran with it. I am still waiting for them to make good on their responsibilities and give me back my stolen funds.
We had our pool built in 2013 and it came with a 5 year surface warranty. The surface started to crack after the first year and the company has done nothing to fulfill the warranty. we have had several meetings, followed by a series of emails to the company. The Sales Person/Owner agreed to fix it three years ago and decided to wait until after the swim season. After the swin season he was contacted and we received no response after several attempts I received a text to submit the reqest to the warranty department, which I did and received no response. So I attempted to send an additional request for warranty service and recevied no response. Filed a complaint with the Better Business Bureau of Las Vegas in April of this year in which they responded with a copy of our signed contract plainly showing the warranty period. The Better Business Bureau closed the complaint without evnen looking or contacting us.
They obviously did not even look at the warranty and check the date. I'm not sure which is worse. The Scam perputratd by Premier Pool and Spas or the lack of work looking into the matter by the Better Business Bureau of Las Vegas. I guess membership has it's priviledges.
A week after filling our pool with water the project lead said the plaster looks very spotty, we need to do another acid bath. This was after our first acid bath and scrubbing it 6 times a day. After the second bath another employee came to look at the plaster and said "whoa, this doesn't look good, let's add more acid". So they did - and we did (scrub that is).
Two weeks later it still looked terrible, the owner (can't beleive I'm calling him that) has another tech and the plaster company come out - YES, they subcontract all the work - except the sales part (that should've been my first clue).
Shortly after that visit the owners ( ? ) wife calls and says "it will take 3 days to a week to fix, do you want to do it now or wait until after swimming season and schedule it in Oct / Nov" - - Well Gee, new pool, July in Texas or wait unitl Oct / Nov..... The biggest mistake was saying yes, I'll wait. If I knew I was dealing with unethical, dishonest, scammers I would have asked to fix it right then and now.
Now - Fast forward to Oct. 19th . Owner (there I go again) sends one of his employees, who 3 days earlier used to do nothing buth schedules come out and tell us to our face - " There is nothing we are going to do. The subcontractor says is't normal, my boss says it's normal - even though 4 people from our office said it looks terrible we won't do anything about it".
No one from this company would look me in the eye and say "this looks good" or "we did a good job" or "I would have paid for this".
As a matter of fact when I asked numerous employees, who saw the pool, would you be happy spending this kind of money for a pool that looks like this? NOT ONE - ALL - REFUSED TO ANSWER THE QUESTIONS.
I guess it's alright to lie to people over the phone, but face to face they won't.
PLEASE ANYONE WHO READS THIS AND IS LOOKING TO BUILD A POOL IN THE DALLAS / METRO PLEX AREA - - RUN, RUN & FAST.
THERE ARE TOO MANY OTHER COMPAINES IN THE AREA AND WE WORK TOO HARD FOR OUR MONEY TO GET THIS.