My report is that I bought a tub on March 26th,2016 and premier care bath llc sold it to me in mineola,texas and sold it the same day to someone in florida to ron green.I called them and they said to get an estimate for the repair and have the electrician call them and they would see about correcting the problem.now when we call they have a voice mail on to leave your name and never calle you back.they were suppose to replace the electric plug and box for the tub to work right. here is my name: elizabeth d.layman mineola,texas
18 Months ago I had installed by Premier Care in Bathing (hereinafter "Premier") a "Haven" walk-in bath tub". To night while taking a spa bath, i was suddenly interrupted franticly by my sister that informed me water was leaking from my ceiling unto my sofa from the bathroom as she was watching televison. At which time the minutes on the agitator had ended. I looked over the tub. My bath rug was soaked and water covered the floor. Of course I had to wait until the water drained to investigate the situation down stairs. My sister had placed a garbage bag where the damage was taking place. I did my best to film my findings and placed a call to Premier. I called (800) 925-0865) but the number was busy.
I intended to call Premier with the following complaints:
(1) the panel on the outside of the tub does not remain shut. This complaint was given to the installer whom told me that during the summer months the panel will open from time to time; and that the tub swells in the winter and that would keep the panel in place. Its embrassing to know that the panel remains open all the time. I stopped shuting it;
(2) I was never pleased with the caulking around the tub. Its cheap. In some areas around the tub the caulking is seperating from the wall;
(3) the hardware is cheap. Rust forms around one of the safety bars;
(4) the toilet was never replaced properly and now I am subject to the water situation.
I only used the tub as a spa seven times since i had it. I made a terrible mistake entrusting my health to this "Ripoff". I am truly sick right now. I will file a formal complaint with the Better Business Bureau.
I'm a Wounded Warrior, with combat injuries from Afghanistan and Iraq. When I was told that I would have a Premier tub installed, I thought it was God sent. Little did I know that it would destroy my bathroom.
Upon installation, the installer (contracted by Premier), damaged my floor, leaving my flooring cut open. Over the course of a few months, I realized that the tub was leaking and the water was leaking between my flooring (where the contractor left cut) completely rotting out my subfloor, causing black mold and damaging the ceiling below the bathroom. Additionally, premier only pays for the use of "backer board" for the shower walls, which is not designed to get wet (it is one step up from cardboard). I was nit to,d to keep it drySo, when mine got wet it broke down, cracked and leaked even more water. I finally contacted the BBB, and Premier completely refused to take responsibility, telling me to file against MY homeowners insurance for THEIR negligence. I now sympathize with others here that have complained....premier is a dishonest company and should be ashamed of how they treat their customers, especially disabled veterans like me.
Premier Care In Bathing Reviews
My report is that I bought a tub on March 26th,2016 and premier care bath llc sold it to me in mineola,texas and sold it the same day to someone in florida to ron green.I called them and they said to get an estimate for the repair and have the electrician call them and they would see about correcting the problem.now when we call they have a voice mail on to leave your name and never calle you back.they were suppose to replace the electric plug and box for the tub to work right. here is my name: elizabeth d.layman mineola,texas
Premier Care Bathing took a deposit. Installation could not be done. Refund was not made. Business was not authorized in PA.
18 Months ago I had installed by Premier Care in Bathing (hereinafter "Premier") a "Haven" walk-in bath tub". To night while taking a spa bath, i was suddenly interrupted franticly by my sister that informed me water was leaking from my ceiling unto my sofa from the bathroom as she was watching televison. At which time the minutes on the agitator had ended. I looked over the tub. My bath rug was soaked and water covered the floor. Of course I had to wait until the water drained to investigate the situation down stairs. My sister had placed a garbage bag where the damage was taking place. I did my best to film my findings and placed a call to Premier. I called (800) 925-0865) but the number was busy.
I intended to call Premier with the following complaints:
(1) the panel on the outside of the tub does not remain shut. This complaint was given to the installer whom told me that during the summer months the panel will open from time to time; and that the tub swells in the winter and that would keep the panel in place. Its embrassing to know that the panel remains open all the time. I stopped shuting it;
(2) I was never pleased with the caulking around the tub. Its cheap. In some areas around the tub the caulking is seperating from the wall;
(3) the hardware is cheap. Rust forms around one of the safety bars;
(4) the toilet was never replaced properly and now I am subject to the water situation.
I only used the tub as a spa seven times since i had it. I made a terrible mistake entrusting my health to this "Ripoff". I am truly sick right now. I will file a formal complaint with the Better Business Bureau.
I'm a Wounded Warrior, with combat injuries from Afghanistan and Iraq. When I was told that I would have a Premier tub installed, I thought it was God sent. Little did I know that it would destroy my bathroom.
Upon installation, the installer (contracted by Premier), damaged my floor, leaving my flooring cut open. Over the course of a few months, I realized that the tub was leaking and the water was leaking between my flooring (where the contractor left cut) completely rotting out my subfloor, causing black mold and damaging the ceiling below the bathroom. Additionally, premier only pays for the use of "backer board" for the shower walls, which is not designed to get wet (it is one step up from cardboard). I was nit to,d to keep it drySo, when mine got wet it broke down, cracked and leaked even more water. I finally contacted the BBB, and Premier completely refused to take responsibility, telling me to file against MY homeowners insurance for THEIR negligence. I now sympathize with others here that have complained....premier is a dishonest company and should be ashamed of how they treat their customers, especially disabled veterans like me.