They state that PRA stands for Professional, Reliable & Affordable, but instead it should stand for the following.... P=PATHETIC, for the quality of service you get from them as a company. R=REGRETFUL, Because you're most assuredly going to regret hiring them to handle your move. A=AWFUL & UNAFFORDABLE,
Awful customer service from the start of your move to the end. Most certainly unaffordable because once your move is complete your going to have to spend even more money to replace your belongings. First, when we booked, we booked THREE moves. One for me in December 2015, and th other two for my mother & aunt due to move in March of 2016, all three being paid for IN FULL upfront. We were moving from Nashville, TN to Winston Salem, NC. We booked for an EMPTY 26 ft. straight truck. I also informed them upon our first contact that my husband had over 20 years experience in the household moving & storage industry, working for places such as North American, United, Atlas, Paul Arpin & Mayflower.
I told them they would be smart to send their best driver, if he even exists, to handle our move because of this very fact, that he would be on top of their every move. When they showed up, they had a 26 ft rental truck, with another shipment loaded on the front of it. Once we realized this truck was already partially loaded, my husband told them our shipment would not fit. The driver insisted he was a "good stacker" and that he could get it all on the truck. We continued to refuse that they load our shipment on the truck with the other one.
They then decided to "go get another truck" but instead showed back up with the very same truck, as if we can't read truck numbers, and per the helper, had unloaded the other shipment into a mini-storage, for delivery in Knoxville. They continued to work fairly well, until they got about 90% loaded, and the driver tells us that we had a problem. That we had went over our estimated 1460 cubic feet by 450 additional cubic feet and there would be a charge of $525.00 plus fuel surcharge. However, he would make us a deal and we could pay him just $500.00 and we would be even. Uhm, NO...NEVER in all my years of helping my husband on a move did he act as a salesperson for the moving company or make any "deals" with them to save them money. That should be handled through their office. They continue to try and convince myself & my husband that we are "over" according to Dan & Carol, this truck is 2000-2200 cubic feet, however according to Ryder (this is their truck right) the cubic feet is 1600.
SO, I bring this to their attention, IF I was indeed over, my belongings wouldn't fit on this truck if it was 1600 cubic feet, and would be tight at best at 2000-2200 cubic feet. But "Mr. United" and his wife were "stupid" according to Dan in the office because Ryder didn't know what they were talking about (even though this is a Ryder owned truck) and we needed to get out a measuring tape & measure the truck & we would see that he was right....at this point, I definitely don't believe him or anyone in the office, or their driver...I choose to believe Ryder...I think they know their vehicles. So after raisin immortal hell with them, they decide their "won't be any extra charges." So they finish loading the truck and tell us to expect them between 11AM and 12 Noon the next day.
So the next day, my husband called them about 10:30AM and the driver said to expect them around 2:30-3:30 due to being stuck in construction. So, that's 3-4 and half hours late at this point. Then after calling the office at 4:30 because the driver is now NOT answering his cell phone, they can't get in touch with him either. Finally at 5:15 he calls and says he will be at my house by 7PM, ultimately he shows up at 8PM. At this point, I have called our local Sherriff's Department, because we are furious, they have agreed to sit there while the truck is unloaded & keep the peace. First, when he backs into the drive way, we notice a HUGE gaping hole in the back door of the truck, with NO explanation of how this happened. They opened the back door & we notice that our belongings have been rearranged, and when questioned, again, no explanation, just uh, uh, uh.
So then they begin to unload, and about 20-30 minutes into unloading the deputy brings me a report number because even he sees that they have done things poorly & says I may need this in the end. Our Tempur-pedic mattress was soaking wet, our Ethan Allen King Sized Bed also had a chunk of wood missing out of it. Several pieces were not even padded. There is things broken or missing completely at this point. I have also noticed at this point that TWO complete pages of inventory are missing and after 4-5 times of asking for them, they still have not complied and given them to me. My husbands Craftsman Riding Mower was severely dented, and the hood is also warped. No explanation. All the driver would say when we pointed out damages was "take a picture" and I have at this point taken about 100 pictures of different items.
Never at once have we received an apology from the driver, or the office staff. I was told by the owner/boss to "get a life" because we didn't know what we were talking about when I informed him that said Ryder truck was a non CDL regulated vehicle, because my belongings had supposedly been moved due to going through a weigh station. Complete BULL S*, because you don't need CDL's to rent or drive a 26 ft Ryder Truck, additionally the truck wasn't even rented under PRA Movers, it was rented under a company name of National Express. This is FRAUD, doing business under one name, and using another. My mother & aunt have now cancelled their moves and they're now trying to charge them for MY supposed overages, after being told twice there wouldn't be any more additional charges, in addition to $250.00 per move cancellation fee. Even after their driver evidently didn't know what he was doing, the condition of our belongings at delivery & no explanations or apologies from anyone, not the driver or any of the office staff. I sincerely recommend that you do your research and hire a different company, even though it may cost more, you get what you pay for. My attorney has been contacted and a law suit is very likely in the near future. Save yourself some time & heartache as well as undue stress and RUN when they contact you for your business.
PRA Movers Reviews
They state that PRA stands for Professional, Reliable & Affordable, but instead it should stand for the following.... P=PATHETIC, for the quality of service you get from them as a company. R=REGRETFUL, Because you're most assuredly going to regret hiring them to handle your move. A=AWFUL & UNAFFORDABLE,
Awful customer service from the start of your move to the end. Most certainly unaffordable because once your move is complete your going to have to spend even more money to replace your belongings. First, when we booked, we booked THREE moves. One for me in December 2015, and th other two for my mother & aunt due to move in March of 2016, all three being paid for IN FULL upfront. We were moving from Nashville, TN to Winston Salem, NC. We booked for an EMPTY 26 ft. straight truck. I also informed them upon our first contact that my husband had over 20 years experience in the household moving & storage industry, working for places such as North American, United, Atlas, Paul Arpin & Mayflower.
I told them they would be smart to send their best driver, if he even exists, to handle our move because of this very fact, that he would be on top of their every move. When they showed up, they had a 26 ft rental truck, with another shipment loaded on the front of it. Once we realized this truck was already partially loaded, my husband told them our shipment would not fit. The driver insisted he was a "good stacker" and that he could get it all on the truck. We continued to refuse that they load our shipment on the truck with the other one.
They then decided to "go get another truck" but instead showed back up with the very same truck, as if we can't read truck numbers, and per the helper, had unloaded the other shipment into a mini-storage, for delivery in Knoxville. They continued to work fairly well, until they got about 90% loaded, and the driver tells us that we had a problem. That we had went over our estimated 1460 cubic feet by 450 additional cubic feet and there would be a charge of $525.00 plus fuel surcharge. However, he would make us a deal and we could pay him just $500.00 and we would be even. Uhm, NO...NEVER in all my years of helping my husband on a move did he act as a salesperson for the moving company or make any "deals" with them to save them money. That should be handled through their office. They continue to try and convince myself & my husband that we are "over" according to Dan & Carol, this truck is 2000-2200 cubic feet, however according to Ryder (this is their truck right) the cubic feet is 1600.
SO, I bring this to their attention, IF I was indeed over, my belongings wouldn't fit on this truck if it was 1600 cubic feet, and would be tight at best at 2000-2200 cubic feet. But "Mr. United" and his wife were "stupid" according to Dan in the office because Ryder didn't know what they were talking about (even though this is a Ryder owned truck) and we needed to get out a measuring tape & measure the truck & we would see that he was right....at this point, I definitely don't believe him or anyone in the office, or their driver...I choose to believe Ryder...I think they know their vehicles. So after raisin immortal hell with them, they decide their "won't be any extra charges." So they finish loading the truck and tell us to expect them between 11AM and 12 Noon the next day.
So the next day, my husband called them about 10:30AM and the driver said to expect them around 2:30-3:30 due to being stuck in construction. So, that's 3-4 and half hours late at this point. Then after calling the office at 4:30 because the driver is now NOT answering his cell phone, they can't get in touch with him either. Finally at 5:15 he calls and says he will be at my house by 7PM, ultimately he shows up at 8PM. At this point, I have called our local Sherriff's Department, because we are furious, they have agreed to sit there while the truck is unloaded & keep the peace. First, when he backs into the drive way, we notice a HUGE gaping hole in the back door of the truck, with NO explanation of how this happened. They opened the back door & we notice that our belongings have been rearranged, and when questioned, again, no explanation, just uh, uh, uh.
So then they begin to unload, and about 20-30 minutes into unloading the deputy brings me a report number because even he sees that they have done things poorly & says I may need this in the end. Our Tempur-pedic mattress was soaking wet, our Ethan Allen King Sized Bed also had a chunk of wood missing out of it. Several pieces were not even padded. There is things broken or missing completely at this point. I have also noticed at this point that TWO complete pages of inventory are missing and after 4-5 times of asking for them, they still have not complied and given them to me. My husbands Craftsman Riding Mower was severely dented, and the hood is also warped. No explanation. All the driver would say when we pointed out damages was "take a picture" and I have at this point taken about 100 pictures of different items.
Never at once have we received an apology from the driver, or the office staff. I was told by the owner/boss to "get a life" because we didn't know what we were talking about when I informed him that said Ryder truck was a non CDL regulated vehicle, because my belongings had supposedly been moved due to going through a weigh station. Complete BULL S*, because you don't need CDL's to rent or drive a 26 ft Ryder Truck, additionally the truck wasn't even rented under PRA Movers, it was rented under a company name of National Express. This is FRAUD, doing business under one name, and using another. My mother & aunt have now cancelled their moves and they're now trying to charge them for MY supposed overages, after being told twice there wouldn't be any more additional charges, in addition to $250.00 per move cancellation fee. Even after their driver evidently didn't know what he was doing, the condition of our belongings at delivery & no explanations or apologies from anyone, not the driver or any of the office staff. I sincerely recommend that you do your research and hire a different company, even though it may cost more, you get what you pay for. My attorney has been contacted and a law suit is very likely in the near future. Save yourself some time & heartache as well as undue stress and RUN when they contact you for your business.