POWERHOME sold me unit knowing batteries will not charge at 36 degrees or colder to use as backup power also install 6 month ago and still not connected to grid!
PowerHome Solar sold me an Undersized solar panel system for my home in April 2018. After months & months of calls & emails. They admitted I didn’t have enough panels. It took 7 months for them to provide 4 more panels. In order to get the 4 panels installed, I had to sign a 2nd contract or they would not install the additional panels.
By signing the 2nd contract, I would be agreeing that I could not seek anything more from them, including suing them. My salesman, the assigned rep., site supervisor, and Joe Director of Sales all told me just four panels and it would work. I signed the contract. In February 2009 they installed 4 additional panels. The system still does Not work!!! I gave the new system 2 months to see the results. Nothing changed!
I called Joe and complained. He informed me the reason I wasn’t producing was because of the inground pool I had installed after they installed the panels. He had nothing to say when I replied that made no sense because the pool wasn’t running from September to now. He informed me it was and they did all they could do because I have the pool is why my system isn’t working right. If I could give 0 star I would but it’s 1-5 star system.
We unfortunately fell to their scheme in November 2019. We are paying 40,900 for 19 solar panels over the next 20 years. We were told many lies including that we would be getting a check for $12,000 back from the government (at that time they were offering a 30% tax rebate for solar energy).
One of the sales tactics that the Power home representative stated over and over again was “you can take that $12,000 and put it right down on the loan and then your loan is only 28,000” and he stated multiple times “or you can take a nice family vacation for $12,000, not many families get a chance to do that in their lifetime or you can remodel your kitchen”. He LIED.
You don’t get a flat check. It’s a tax credit that has to be taken over a couple years off whatever income tax you owe. We were told by the representative that you are guaranteed a drop in energy bills of between 80% and 99% over the 25 year lifespan. He advised that the standard energy savings package (including light bulbs, hot water heater blanket, blown insulation and 19 solar panels) was guaranteed to save at least 97 % on energy bill and that any bill from DTE would be a small amount. Based on the representative’s claims we agreed to have the installation.
Our solar panels are on our garage and not on our house because we had just got a new roof installed on our house. After many calls to customer service they elevated up our complaint to someone in their branch in North Carolina. After assessing the google image of our home the employee on the phone said they should have NEVER installed the panels on our garage. And in PERFECT weather conditions the panels installed are not enough to meet our energy demand.
He also stated that you NEVER install solar panels north facing, well we have 10. ON the south side is an arborvitae tree that was there when the first google image was taken so they knew about it-there are 9 panels on that side. Well now it’s the trees fault that it’s shading the panels during certain times of the day. It’s our neighbor’s tree and he doesn’t want it cut down.
After many continued complaints they have offered 6 more panels for free (so are you wanting to put that on the north side -which is a NEVER or on the south side- where you are blaming the tree?) We declined the panels because we do not feel that it would solve our problem. The next offer is $ 7, 000 check deposited to our account. Well since I’m paying $40, 000 for the next 20 years that isn’t doing anything to offset my energy cost a mere $7,000 doesn’t sound like a good deal to me.
However it’s tempting because who couldn’t use that kind of cash? It’s been a tough couple years with COVID. I fear that many of POWER HOME SOLAR victims take the cash and just deal with the not functioning equipment because they feel like that’s all they will get from the company. There are a couple Facebook pages that victims (there are hundreds) have come together to discuss their stories.
I’m in Michigan and there are many others from Michigan as well as Ohio, Pennsylvania, North Carolina as far as Texas. Also now Tennessee and South Carolina. This Company should be STOPPED from continuing to scam people across the US. There may be good solar companies out there but POWER HOME SOLAR IS NOT ONE OF THEM.
I just went through my detailed bill every month for 2021 I received credit for 264 KW and I saved a whopping $21.30. I paid $3,072 in my payments to Good Leap who has the loan. On my Solar edge app that tracks how much energy the system produces vs what our home consumes and we are not even producing 30% of the energy we need. We produced 3.46 MWh and our home consumed 13 MWh. We are not saving on our electric bills and now instead have more than double the bills. For December our electric bill was $155 and our solar panel loan payment is $256.
My nightmare began in 2020..applications in March..no installation until June..was not installed correctly..parts missing ..wired incorrectly..inverter parts missing ..battery damaged due to incorrect wiring..refused to come and move the panels into a full sun placement...denying of panel production of energy.
Promised enough productions to pay my electricity..plus extra to pay on the loan cost. For the year of 2021 there Was a production of less than $200 credit for the year. The loan company is Goodleap ..I didn't see the loan papers until I demanded to see them...it was not my auto doc initials on the papers. This loan company pay PowerHome up front at installation..not when up and running and stable.
They started billing me before the system was installed and productive..which it has never been...
There are class action lawsuits in progress listed for this company...there are many of us in several states who are victims of this situation. There are large loans on equipment that does not work.
I want this equipment removed ..contracts deleted..loan contracts deleted..money refunded and the business shut down with the owner in jail.
thank you for your help Bonnie Brothers Kalkaska Michigan
PowerHome Solar LLC Reviews
POWERHOME sold me unit knowing batteries will not charge at 36 degrees or colder to use as backup power also install 6 month ago and still not connected to grid!
They will under sell what you need in order to gert the sale. Then no follow up when you call to get them to fix the probelm .
PowerHome Solar sold me an Undersized solar panel system for my home in April 2018. After months & months of calls & emails. They admitted I didn’t have enough panels. It took 7 months for them to provide 4 more panels. In order to get the 4 panels installed, I had to sign a 2nd contract or they would not install the additional panels.
By signing the 2nd contract, I would be agreeing that I could not seek anything more from them, including suing them. My salesman, the assigned rep., site supervisor, and Joe Director of Sales all told me just four panels and it would work. I signed the contract. In February 2009 they installed 4 additional panels. The system still does Not work!!! I gave the new system 2 months to see the results. Nothing changed!
I called Joe and complained. He informed me the reason I wasn’t producing was because of the inground pool I had installed after they installed the panels. He had nothing to say when I replied that made no sense because the pool wasn’t running from September to now. He informed me it was and they did all they could do because I have the pool is why my system isn’t working right. If I could give 0 star I would but it’s 1-5 star system.
We unfortunately fell to their scheme in November 2019. We are paying 40,900 for 19 solar panels over the next 20 years. We were told many lies including that we would be getting a check for $12,000 back from the government (at that time they were offering a 30% tax rebate for solar energy).
One of the sales tactics that the Power home representative stated over and over again was “you can take that $12,000 and put it right down on the loan and then your loan is only 28,000” and he stated multiple times “or you can take a nice family vacation for $12,000, not many families get a chance to do that in their lifetime or you can remodel your kitchen”. He LIED.
You don’t get a flat check. It’s a tax credit that has to be taken over a couple years off whatever income tax you owe. We were told by the representative that you are guaranteed a drop in energy bills of between 80% and 99% over the 25 year lifespan. He advised that the standard energy savings package (including light bulbs, hot water heater blanket, blown insulation and 19 solar panels) was guaranteed to save at least 97 % on energy bill and that any bill from DTE would be a small amount. Based on the representative’s claims we agreed to have the installation.
Our solar panels are on our garage and not on our house because we had just got a new roof installed on our house. After many calls to customer service they elevated up our complaint to someone in their branch in North Carolina. After assessing the google image of our home the employee on the phone said they should have NEVER installed the panels on our garage. And in PERFECT weather conditions the panels installed are not enough to meet our energy demand.
He also stated that you NEVER install solar panels north facing, well we have 10. ON the south side is an arborvitae tree that was there when the first google image was taken so they knew about it-there are 9 panels on that side. Well now it’s the trees fault that it’s shading the panels during certain times of the day. It’s our neighbor’s tree and he doesn’t want it cut down.
After many continued complaints they have offered 6 more panels for free (so are you wanting to put that on the north side -which is a NEVER or on the south side- where you are blaming the tree?) We declined the panels because we do not feel that it would solve our problem. The next offer is $ 7, 000 check deposited to our account. Well since I’m paying $40, 000 for the next 20 years that isn’t doing anything to offset my energy cost a mere $7,000 doesn’t sound like a good deal to me.
However it’s tempting because who couldn’t use that kind of cash? It’s been a tough couple years with COVID. I fear that many of POWER HOME SOLAR victims take the cash and just deal with the not functioning equipment because they feel like that’s all they will get from the company. There are a couple Facebook pages that victims (there are hundreds) have come together to discuss their stories.
I’m in Michigan and there are many others from Michigan as well as Ohio, Pennsylvania, North Carolina as far as Texas. Also now Tennessee and South Carolina. This Company should be STOPPED from continuing to scam people across the US. There may be good solar companies out there but POWER HOME SOLAR IS NOT ONE OF THEM.
I just went through my detailed bill every month for 2021 I received credit for 264 KW and I saved a whopping $21.30. I paid $3,072 in my payments to Good Leap who has the loan. On my Solar edge app that tracks how much energy the system produces vs what our home consumes and we are not even producing 30% of the energy we need. We produced 3.46 MWh and our home consumed 13 MWh. We are not saving on our electric bills and now instead have more than double the bills. For December our electric bill was $155 and our solar panel loan payment is $256.
My nightmare began in 2020..applications in March..no installation until June..was not installed correctly..parts missing ..wired incorrectly..inverter parts missing ..battery damaged due to incorrect wiring..refused to come and move the panels into a full sun placement...denying of panel production of energy.
Promised enough productions to pay my electricity..plus extra to pay on the loan cost. For the year of 2021 there Was a production of less than $200 credit for the year. The loan company is Goodleap ..I didn't see the loan papers until I demanded to see them...it was not my auto doc initials on the papers. This loan company pay PowerHome up front at installation..not when up and running and stable.
They started billing me before the system was installed and productive..which it has never been...
There are class action lawsuits in progress listed for this company...there are many of us in several states who are victims of this situation. There are large loans on equipment that does not work.
I want this equipment removed ..contracts deleted..loan contracts deleted..money refunded and the business shut down with the owner in jail.
thank you for your help Bonnie Brothers Kalkaska Michigan