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Port City Family Medicine Pc


Country United States
State New York
City Oswego
Address 33 E Schuyler St
Phone 3153436974
Website http://ww.portcityfamilymedicine.com

Port City Family Medicine Pc Reviews

  • Jul 8, 2016

I made the mistake of calling Port City Family Medicine to set my daughter up as a new patient as well as have her seen for the allergic reaction she was having on her eye due to a bug bite which was causing her eye to be swollen shut. I called the office and was informed by the scheduler that “only the office manager schedules new patient appts”, which with 17 years of medical office experience under my belt, this is the most obscured thing I have ever heard of. I explained the urgency of needing an appointment with the pediatrician as I left a message for the office manager who as I was told “just stepped out for a minute and would call me back immediately” and was honestly expecting a phone call back the same day, just as any other reputable medical office would and alas, I was called back 3 days later (guess that’s their idea of immediately) I believe it was, with the earliest appointment of September for a new patient. Mind you, it was JUNE 30th!! We were also informed by the office manager that the reason it took so long to call back was because she had federal paperwork and other more important things rather than patient care to take care of. When we explained that we were no longer in need of the appointment due to the lack of call back and we were able to call Dr Trust in Fulton and get seen that SAME DAY her response (remember, this is the office manager speaking), “Well, that’s not a surprise, we are a MUCH busier practice than he is and we have many more patients than he does, he is getting older you know”. I was appalled and disgusted at her lack of patient care, lack of customer service, lack of respect for another physician a town over who has been practicing medicine for over 45 years, the lack of just basic human decency with her “let me find an excuse for EVERYTHING” and just her blasé holier than though attitude. Personally, if you are a patient here……….RUN FOR THE HILLS and if you’re contemplating becoming a patient here, don’t wait the at least 3 months it would take to get you scheduled and still RUN FOR THE HILLS!!

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