I ordered 12 piece of dark only chicken I got home and it had also chicken breast included. Call the store the next day the manager told me to bring the receipt I get there it's another manager questioning me a lot of questions. The main focus for this manager was who did I speak with on the phone What their name was etc. Very unprofessional staff treated me like I was a thief.
I went home and grab the chicken and brought it all the way back so I can show them because the manager States if the receipt says dark only there's no way they made the mistake. Out of $35 plus I received $8 some change back for the refund they wanted To pay by peace instead of the whole order that was wrong To begin with. It wasn't so Much the money that bothered me I have been eating here for several years.
What bothered me the most was how they treated me like I was a thief that made up my story looking for a handout. If I was the supervisor I'd be firing everyone there The lack of customer service is insulting to the industry. If you make a mistake you fix it and move on to the next customer you don't sit there and argue in front of all these other customers.
I also filed a grievance and never heard back from the region manager of course. Since they want to treat me like I'm some piece of trash I've never eaten there ever again I used to go there several times a week. I always got the same order too. I work very hard in the industry of substance abuse rehab facilities as a professional The last place I want to spend my money on Is a place that is degradading their own customers.
Popeyes Reviews
I ordered 12 piece of dark only chicken I got home and it had also chicken breast included. Call the store the next day the manager told me to bring the receipt I get there it's another manager questioning me a lot of questions. The main focus for this manager was who did I speak with on the phone What their name was etc. Very unprofessional staff treated me like I was a thief.
I went home and grab the chicken and brought it all the way back so I can show them because the manager States if the receipt says dark only there's no way they made the mistake. Out of $35 plus I received $8 some change back for the refund they wanted To pay by peace instead of the whole order that was wrong To begin with. It wasn't so Much the money that bothered me I have been eating here for several years.
What bothered me the most was how they treated me like I was a thief that made up my story looking for a handout. If I was the supervisor I'd be firing everyone there The lack of customer service is insulting to the industry. If you make a mistake you fix it and move on to the next customer you don't sit there and argue in front of all these other customers.
I also filed a grievance and never heard back from the region manager of course. Since they want to treat me like I'm some piece of trash I've never eaten there ever again I used to go there several times a week. I always got the same order too. I work very hard in the industry of substance abuse rehab facilities as a professional The last place I want to spend my money on Is a place that is degradading their own customers.