I signed a contract - PODS picked up POD on 9/12/22 in Boston and it was scheduled to arrive at my home in California on 9/24/22 - 12 days in transit. I received a call from their "bad news department" it would not arrive until September 27 - three days later because a third party involved and unloaded the POD in Nevada.
This was unacceptble - I hired helpers to unload the POD on 9/25/22, the POD contained important medical supplies and medications plus household items and furniture for my new home. I received no resolutation and/or compensation for their mistake and am still waiting for my POD.
They charge double what U-HAUL does for their pods and I chose PODS because I felt they must be more reliable and efficient. NOT SO!!!
Also the POD was filthy when it arrived at my former home in Boston.
My husband booked a 16 foot container to move from Sparks NV to Brandon FL. The container was delivered to our home in Nevada on 3/24 and picked up on 3/31 and was supposed to be delivered on 4/15 in Florida. Our initial delivery schedule was 4/14 but we called on 3/22 to change it to 4/15 via a live rep.
We only had to acknowlege the rental agreement once when we initially made our reservation. When we left Nevada, we called the customer service to understand the estimated time of delivery. We were told that the estimated time of arrival is not available till the day before. We called again on 4/13 a day early but was given the same standard answer. We arrived at our destination on 4/14 and called the customer service again.
This time we were told the container never left the origin location after it was picked up on 3/31. The rep told us he did not see anything wrong and that it would not be delivered another 2 weeks. We paid $7000 for the container and now we have to spend another $3000 for 2 week stay at a hotel plus my husband could not start his new job for 2 weeks due to his tools unavailable (still in the container).
I called back and this time another rep told us that the delay was due to us not signing the rental agreement in time and also that was why our delivery was cancelled. We called PODS again and another rep told us we signed the rental agreement at 7:45pm on 3/31. So it was not too late or after the business hours as the previous rep informed us.
Yet PODS cancelled our delivery without any prior notice. The customer service created a case # and we received a standard email from a resolution specialist but 2 weeks later I have never heard back with the final answer. Every rep told us different stories and we received so many conflicting text messages regarding deliveries.
Moreover, the rep we spoke with on 4/14 told us that she issued $600 credit but later on it was removed. So we received zero refund even though we did not do anything wrong.
Public Service Announcement. Do NOT ever use PODS Moving and Storage! I have been dealing with HELL for the past 5 months. First they called me 30 minutes before I arrived in Denver and informed me that their Truck broke down, they wouldn’t be able to deliver my furniture the next morning, and they were backed up for 2 weeks before they could deliver it. I had to pay the movers I had lined up to unload the truck due to the less than a 24 hour cancellation.
Then, when my Visa bill arrived, I was DOUBLE billed for the change of date as they “pre bill” their service. I’ve been in dispute with them for months. I finally called Visa to help resolve this. Visa issued me a credit, while it was being investigated. They found the dispute in my favor. I thought it was resolved. Then the next month I was charged again by PODS. I called Visa again, and was told that the charge was being reversed. Again, I thought that was behind me.
I called PODS to access my Storage Unit in Chicago when I come into town. (I pay a monthly fee, and it is separate from the move.) They told me that my account is “locked and frozen”, because of the moving dispute. I cannot gain access to my stuff. They are holding my stuff hostage! BEYOND FRUSTRATED!! These people are thieves!
Public Service Announcement. Do NOT ever use PODS Moving and Storage! I have been dealing with HELL for the past 5 months. First they called me 30 minutes before I arrived in Denver and informed me that their Truck broke down, they wouldn’t be able to deliver my furniture the next morning, and they were backed up for 2 weeks before they could deliver it. I had to pay the movers I had lined up to unload the truck due to the less than a 24 hour cancellation.
Then, when my Visa bill arrived, I was DOUBLE billed for the change of date as they “pre bill” their service. I’ve been in dispute with them for months. I finally called Visa to help resolve this. Visa issued me a credit, while it was being investigated. They found the dispute in my favor. I thought it was resolved. Then the next month I was charged again by PODS. I called Visa again, and was told that the charge was being reversed. Again, I thought that was behind me.
I called PODS to access my Storage Unit in Chicago when I come into town. (I pay a monthly fee, and it is separate from the move.) They told me that my account is “locked and frozen”, because of the moving dispute. I cannot gain access to my stuff. They are holding my stuff hostage! BEYOND FRUSTRATED!! These people are thieves!
This company delivered a box to my location, charged me a month of storage while they delayed picking up the box for weeks, they assured me over the phone, they were only charging for each segment at a time. This is allegedly on phone recording, but who knows.
They later sent an email saying my move had been cancelled, unbeknownst to me, and my goods were in storage at their Houston location. This is relevant because the moving days were critical to avoid the company charging another month of storage. By cancelling the move they assured at the very least one more month of storage, maybe more, as they have 100% control of when your goods are moved.
I called them to inquire about the email the very next day, but after a hold of 45 minutes waiting for an agent, the call was hung up. The next day I was able to talk to an agent that said I never agreed to the contract. I asked why they did not bother to call me before cancelling the move and the agent said they had sent me an email.
You can imagine my surprise when I saw a charge for $2638.76 on my credit card, a charge that was not authorized, and for a service they had not performed.
I called them again, and an extremely rude agent, with no regard whatsoever for customer service, said that I had agreed verbally to be charged, but was unable to explain why the verbal agreement was not valid to transport my goods to Florida, and failed to see the obvious contradiction that they claimed to be authorized to charge me from a verbal conversation, but needed to be a written contract to make the move.
I asked if our call was being recorded, and she said yes, that she had told me so, -and this was not true-. I thought that if we go to litigation I can subpoena thier recordings to show the agent's admissions.
I explained to her I wanted this nightmare to end, and this very night I'd sign the online contract and then she said, after explaining that if I signed before the 25th my goods would be delivered to Florida on the 2nd of OCtober, that I could not schedule my move. I explained I had agreed to do as she said I had to do for an October 2nd delivery, and she went on that she had to schedule it. Then she just hung up on me.
They have my stuff, and they charged me for a move they did not do. I am under coercion to sign the online contract to get my goods, thye will continue to charge for storage. This is horrible Company. If I can save another person some grief, please, please, please, read all the horror stories, including my own and avoid this Company like you would a horrible cancer.
A nightmare from the beginning. First they came and would not place the pod on the 12/50 RV pad we had that would easily accomodate it. They dropped in the driveway almost blocking the road. Lazy. They charged us almost the entire fee on the same day although they advertise they split the payments up. This was important for us as we were closing on a house in another state and our lender warned us not to go over $1500 a day in transactions. We disclosed this to the agent, they did not care apparently. They ran the charge as a debit instead of a credit in opposition of what we asked for. Fraud! No attempt after several calls to the customer service center to rectify the situation.
When the pod did arrive to the destination the driver there argued again with us about placing it further back on the gravel driveway citing power lines far above at least 16 feet above. They argued they had not enough clearance. They state on their site they need 12 feet width clearance which it was 12 feet.
Now the icing on the cake, the driver who comes last to pick up the pod on the final day is honest but his manager is not. The driver runs podzilla into the front bumper of my truck in broad daylight. The truck is 20 feet out of the way on the road. He lets me know which I credit his personal integrity. He shows me the text from his manager telling him to leave it be and return to central in Grandview,MO. The manager cites in the text that he will come out and pick the pod up. The manager comes and picks up the pod and disappears into thin air. The first driver let me know also that the manager would speak to me to clear up the damage. This is obvious subterfuge. I try calling the driver, he has been told to ghost me. I never hear back and he won't pick up. Suspicious? Yes.
Laureen Hill is assigned to the resolution. After explaining all of this to her, she offers me a mere $200 and sends a form for us to sign stating we will not speak of this to any forum or public entity. No thanks. $200 won't even pay for the new truck bumper. It's laughable at this point. You pay extra for their insurance which is also a scam. Laureen cites in an email that we all sign something idenifying them of any damages. I asked to see said contract. Nothing back. It is unreasonable to believe that a company can do any damages they want to their customers without any recourse and still stay in business. That's a policy I would not have as a business owner. Needless to say, I will probably end up having to shell out $1500 minimum on fixing my own truck. We may file a police report but we all know that does very little.
Moral of the story, if you hire pods they can come destroy the pod at your place or in transit and when they do arrive , they can run around destroying other unrelated to the move property items such as my truck sitting 20 feet down the road away from the driveway that has nothing to do with the pod itself. Nice! I'm sure a judge would see that as reasonable. NOT.
Would have been better Jumping Off a Bridge While Lit on Fire with all of our belongings go up in flames. Worst experience of our lives, PODS has zero operating conscience failing at every level. Extremely Disturbing 'Business as Usual' at PODS.
Additional Out of Pocket Costs $1782 for PODS Operation Failures at EVERY turn repeatedly over and over again with an additional $11,000+ of damaged contents arrived DESTROYED after POD was Both Delayed on multiple occasions & totally Lost BY PODS.
Operation Failure of PODS from Sales, to San Diego Pod drop off, complete failure of San Diego Operations, Driver dropping off Pod refusing to execute what sales sold, while at the same time confirming onsite he could have done it. No Time Stamp of Delivery and POD or POD number information by Diego Ops with Complete loss of actual POD itself that could not be located by PODS while in possession of Pods. Inoperable Website. Not able to start transport to Florida due to missing Diego Time Stamp leading to over 1 week delay with ZERO compensation. Incompetent Customer Service on every level leading to literally dozens of empty phone calls.
Failure FL Ops not fulfilling their own designated delivery date or designated pick up date. FL driver arrived refusing to drop in front of home door because he loaded the POD in the opposite direction and would not turn it around? Really!
Contents severely damaged, completely covered in dirt and smashed up after being tied down professionally with sixteen (16) ten (10) foot cam buckle adjustable straps, boxed, bubble wrapped, cushioned, blankets, peanuts. An almost impossible task of this destruction.
ZERO operating conscience failing at every level no one is accountable, responsible or competent at PODS.
PODS Moving & Storage Reviews
I signed a contract - PODS picked up POD on 9/12/22 in Boston and it was scheduled to arrive at my home in California on 9/24/22 - 12 days in transit. I received a call from their "bad news department" it would not arrive until September 27 - three days later because a third party involved and unloaded the POD in Nevada.
This was unacceptble - I hired helpers to unload the POD on 9/25/22, the POD contained important medical supplies and medications plus household items and furniture for my new home. I received no resolutation and/or compensation for their mistake and am still waiting for my POD.
They charge double what U-HAUL does for their pods and I chose PODS because I felt they must be more reliable and efficient. NOT SO!!!
Also the POD was filthy when it arrived at my former home in Boston.
My husband booked a 16 foot container to move from Sparks NV to Brandon FL. The container was delivered to our home in Nevada on 3/24 and picked up on 3/31 and was supposed to be delivered on 4/15 in Florida. Our initial delivery schedule was 4/14 but we called on 3/22 to change it to 4/15 via a live rep.
We only had to acknowlege the rental agreement once when we initially made our reservation. When we left Nevada, we called the customer service to understand the estimated time of delivery. We were told that the estimated time of arrival is not available till the day before. We called again on 4/13 a day early but was given the same standard answer. We arrived at our destination on 4/14 and called the customer service again.
This time we were told the container never left the origin location after it was picked up on 3/31. The rep told us he did not see anything wrong and that it would not be delivered another 2 weeks. We paid $7000 for the container and now we have to spend another $3000 for 2 week stay at a hotel plus my husband could not start his new job for 2 weeks due to his tools unavailable (still in the container).
I called back and this time another rep told us that the delay was due to us not signing the rental agreement in time and also that was why our delivery was cancelled. We called PODS again and another rep told us we signed the rental agreement at 7:45pm on 3/31. So it was not too late or after the business hours as the previous rep informed us.
Yet PODS cancelled our delivery without any prior notice. The customer service created a case # and we received a standard email from a resolution specialist but 2 weeks later I have never heard back with the final answer. Every rep told us different stories and we received so many conflicting text messages regarding deliveries.
Moreover, the rep we spoke with on 4/14 told us that she issued $600 credit but later on it was removed. So we received zero refund even though we did not do anything wrong.
Public Service Announcement. Do NOT ever use PODS Moving and Storage! I have been dealing with HELL for the past 5 months. First they called me 30 minutes before I arrived in Denver and informed me that their Truck broke down, they wouldn’t be able to deliver my furniture the next morning, and they were backed up for 2 weeks before they could deliver it. I had to pay the movers I had lined up to unload the truck due to the less than a 24 hour cancellation.
Then, when my Visa bill arrived, I was DOUBLE billed for the change of date as they “pre bill” their service. I’ve been in dispute with them for months. I finally called Visa to help resolve this. Visa issued me a credit, while it was being investigated. They found the dispute in my favor. I thought it was resolved. Then the next month I was charged again by PODS. I called Visa again, and was told that the charge was being reversed. Again, I thought that was behind me.
I called PODS to access my Storage Unit in Chicago when I come into town. (I pay a monthly fee, and it is separate from the move.) They told me that my account is “locked and frozen”, because of the moving dispute. I cannot gain access to my stuff. They are holding my stuff hostage! BEYOND FRUSTRATED!! These people are thieves!
Public Service Announcement. Do NOT ever use PODS Moving and Storage! I have been dealing with HELL for the past 5 months. First they called me 30 minutes before I arrived in Denver and informed me that their Truck broke down, they wouldn’t be able to deliver my furniture the next morning, and they were backed up for 2 weeks before they could deliver it. I had to pay the movers I had lined up to unload the truck due to the less than a 24 hour cancellation.
Then, when my Visa bill arrived, I was DOUBLE billed for the change of date as they “pre bill” their service. I’ve been in dispute with them for months. I finally called Visa to help resolve this. Visa issued me a credit, while it was being investigated. They found the dispute in my favor. I thought it was resolved. Then the next month I was charged again by PODS. I called Visa again, and was told that the charge was being reversed. Again, I thought that was behind me.
I called PODS to access my Storage Unit in Chicago when I come into town. (I pay a monthly fee, and it is separate from the move.) They told me that my account is “locked and frozen”, because of the moving dispute. I cannot gain access to my stuff. They are holding my stuff hostage! BEYOND FRUSTRATED!! These people are thieves!
This company delivered a box to my location, charged me a month of storage while they delayed picking up the box for weeks, they assured me over the phone, they were only charging for each segment at a time. This is allegedly on phone recording, but who knows.
They later sent an email saying my move had been cancelled, unbeknownst to me, and my goods were in storage at their Houston location. This is relevant because the moving days were critical to avoid the company charging another month of storage. By cancelling the move they assured at the very least one more month of storage, maybe more, as they have 100% control of when your goods are moved.
I called them to inquire about the email the very next day, but after a hold of 45 minutes waiting for an agent, the call was hung up. The next day I was able to talk to an agent that said I never agreed to the contract. I asked why they did not bother to call me before cancelling the move and the agent said they had sent me an email.
You can imagine my surprise when I saw a charge for $2638.76 on my credit card, a charge that was not authorized, and for a service they had not performed.
I called them again, and an extremely rude agent, with no regard whatsoever for customer service, said that I had agreed verbally to be charged, but was unable to explain why the verbal agreement was not valid to transport my goods to Florida, and failed to see the obvious contradiction that they claimed to be authorized to charge me from a verbal conversation, but needed to be a written contract to make the move.
I asked if our call was being recorded, and she said yes, that she had told me so, -and this was not true-. I thought that if we go to litigation I can subpoena thier recordings to show the agent's admissions.
I explained to her I wanted this nightmare to end, and this very night I'd sign the online contract and then she said, after explaining that if I signed before the 25th my goods would be delivered to Florida on the 2nd of OCtober, that I could not schedule my move. I explained I had agreed to do as she said I had to do for an October 2nd delivery, and she went on that she had to schedule it. Then she just hung up on me.
They have my stuff, and they charged me for a move they did not do. I am under coercion to sign the online contract to get my goods, thye will continue to charge for storage. This is horrible Company. If I can save another person some grief, please, please, please, read all the horror stories, including my own and avoid this Company like you would a horrible cancer.
A nightmare from the beginning. First they came and would not place the pod on the 12/50 RV pad we had that would easily accomodate it. They dropped in the driveway almost blocking the road. Lazy. They charged us almost the entire fee on the same day although they advertise they split the payments up. This was important for us as we were closing on a house in another state and our lender warned us not to go over $1500 a day in transactions. We disclosed this to the agent, they did not care apparently. They ran the charge as a debit instead of a credit in opposition of what we asked for. Fraud! No attempt after several calls to the customer service center to rectify the situation.
When the pod did arrive to the destination the driver there argued again with us about placing it further back on the gravel driveway citing power lines far above at least 16 feet above. They argued they had not enough clearance. They state on their site they need 12 feet width clearance which it was 12 feet.
Now the icing on the cake, the driver who comes last to pick up the pod on the final day is honest but his manager is not. The driver runs podzilla into the front bumper of my truck in broad daylight. The truck is 20 feet out of the way on the road. He lets me know which I credit his personal integrity. He shows me the text from his manager telling him to leave it be and return to central in Grandview,MO. The manager cites in the text that he will come out and pick the pod up. The manager comes and picks up the pod and disappears into thin air. The first driver let me know also that the manager would speak to me to clear up the damage. This is obvious subterfuge. I try calling the driver, he has been told to ghost me. I never hear back and he won't pick up. Suspicious? Yes.
Laureen Hill is assigned to the resolution. After explaining all of this to her, she offers me a mere $200 and sends a form for us to sign stating we will not speak of this to any forum or public entity. No thanks. $200 won't even pay for the new truck bumper. It's laughable at this point. You pay extra for their insurance which is also a scam. Laureen cites in an email that we all sign something idenifying them of any damages. I asked to see said contract. Nothing back. It is unreasonable to believe that a company can do any damages they want to their customers without any recourse and still stay in business. That's a policy I would not have as a business owner. Needless to say, I will probably end up having to shell out $1500 minimum on fixing my own truck. We may file a police report but we all know that does very little.
Moral of the story, if you hire pods they can come destroy the pod at your place or in transit and when they do arrive , they can run around destroying other unrelated to the move property items such as my truck sitting 20 feet down the road away from the driveway that has nothing to do with the pod itself. Nice! I'm sure a judge would see that as reasonable. NOT.
Would have been better Jumping Off a Bridge While Lit on Fire with all of our belongings go up in flames. Worst experience of our lives, PODS has zero operating conscience failing at every level. Extremely Disturbing 'Business as Usual' at PODS.
Additional Out of Pocket Costs $1782 for PODS Operation Failures at EVERY turn repeatedly over and over again with an additional $11,000+ of damaged contents arrived DESTROYED after POD was Both Delayed on multiple occasions & totally Lost BY PODS.
Operation Failure of PODS from Sales, to San Diego Pod drop off, complete failure of San Diego Operations, Driver dropping off Pod refusing to execute what sales sold, while at the same time confirming onsite he could have done it. No Time Stamp of Delivery and POD or POD number information by Diego Ops with Complete loss of actual POD itself that could not be located by PODS while in possession of Pods. Inoperable Website. Not able to start transport to Florida due to missing Diego Time Stamp leading to over 1 week delay with ZERO compensation. Incompetent Customer Service on every level leading to literally dozens of empty phone calls.
Failure FL Ops not fulfilling their own designated delivery date or designated pick up date. FL driver arrived refusing to drop in front of home door because he loaded the POD in the opposite direction and would not turn it around? Really!
Contents severely damaged, completely covered in dirt and smashed up after being tied down professionally with sixteen (16) ten (10) foot cam buckle adjustable straps, boxed, bubble wrapped, cushioned, blankets, peanuts. An almost impossible task of this destruction.
ZERO operating conscience failing at every level no one is accountable, responsible or competent at PODS.