On or about August 29th I purchaed a 2012 Harley davidson ultra Classic. Upon taking it out of the show room and on my way home. I hit the front brakes! The front brakes pulsated at most speeds. It felt like worped rotors to me. As soon as I returned home ,
I called Piqua harley davidson and told them of the problem . They said call and make an appointment, they would take care of it. ! The very next day I rode up to the dealership and made an appointment for Wednesday, Setp 9th!
Today I received a call from the service manager, he agreed that the rotors are worped but within the harley davidson specs. for worped rotors and they would not be repairing. I said, " this is not about harleys specs. this is about your organization and customer service and lastly your word it would be fixed!
They said again it was within Harley specs for worped rotors. I said how about customer service and your word. He said, " it is within harley specs we wont be repairing it. !!
I let it go, but as I sat here thinking about I said, hell no. So I called Mike( COO) at Napoleon Harley. At first he was very nice. I explained everything as I did above and told him in my opinion it wasnt about specs but about your organization and customer service!! He said he understood and kind of agreed with me
! He did call me back and gave me the same song and dance about harley specs and offered to give me a 15 % discount off of parts. I said, Mike seriously!!! You are not going to fix my bike so I guess you lost a very good customer. I hung up the phone.
I am an almost 70 year od man. Safety is my main concern on the bike. The pulsation of the front end scared the hell of my rider, so it is noticeable for anyone riding the bike.
I just want some help in getting this fixed. I am not wealthy man, I am a veteran with service connected disabilities. Help me if you can !
Piqua Harley-Davidson Reviews
On or about August 29th I purchaed a 2012 Harley davidson ultra Classic. Upon taking it out of the show room and on my way home. I hit the front brakes! The front brakes pulsated at most speeds. It felt like worped rotors to me. As soon as I returned home ,
I called Piqua harley davidson and told them of the problem . They said call and make an appointment, they would take care of it. ! The very next day I rode up to the dealership and made an appointment for Wednesday, Setp 9th!
Today I received a call from the service manager, he agreed that the rotors are worped but within the harley davidson specs. for worped rotors and they would not be repairing. I said, " this is not about harleys specs. this is about your organization and customer service and lastly your word it would be fixed!
They said again it was within Harley specs for worped rotors. I said how about customer service and your word. He said, " it is within harley specs we wont be repairing it. !!
I let it go, but as I sat here thinking about I said, hell no. So I called Mike( COO) at Napoleon Harley. At first he was very nice. I explained everything as I did above and told him in my opinion it wasnt about specs but about your organization and customer service!! He said he understood and kind of agreed with me
! He did call me back and gave me the same song and dance about harley specs and offered to give me a 15 % discount off of parts. I said, Mike seriously!!! You are not going to fix my bike so I guess you lost a very good customer. I hung up the phone.
I am an almost 70 year od man. Safety is my main concern on the bike. The pulsation of the front end scared the hell of my rider, so it is noticeable for anyone riding the bike.
I just want some help in getting this fixed. I am not wealthy man, I am a veteran with service connected disabilities. Help me if you can !