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report scam| Country | United States |
| State | Nevada |
| City | Las Vegas |
| Address | 7785 W Sahara Ave #100 |
| Phone | 1 702-362-6444 |
| Website | https://pinnacleliving.com/las-vegas-property-management/ |
Pinnacle Property Management Reviews
Pinnacle took over the apartment complex I've been living in for the past three years this past September. Things have been going moderately well for me even though I have heard many complaints from neighbors who have lived in the complex for years but anyway as I was saying, things were going all right until the beginning of December.
I have made it a point to pay ahead on my rent because of the way my pay cycle is. So I had at least $200 invested in December's rent and went and scheduled a payment for the 28th of November thinking it would come out on the 30th when I got paid as usual. However, my bank decided to take it out a day early which resulted in overdraft fees and a return item. Seeing this error and seeing that Pinnacle still showed me as being paid, I decided to use the avaiable funds I had in the bank and schedule a payment, hoping to offset any fees incurred because of this error.
On the 3rd of December, I showed a processed payment of $225 on my bank account and on the 4th, I added an extra $100 which was pending. By that time, I was assesed $75 in fees plus $10 per day late even though I have until the 5th of each month (as stated in the lease) to make a payment. The total payments of $325 were cleared by my bank but have not been reflected on my balance owed.
On the 11th of December, I received a phone call and I explained what happened and that I was waiting on a check and a refund and I would have the full amount by the 14th of December. I received the 5 day pay or quit notice for $480 that evening. On the 14th, I got up, checked my bank balance, and went to the site to pay my balance only to find that they had fined me another $100 in fees. I tried to pay with my debit card but it kept giving me an error. I tried four times. So later in the day I went to the grocery store and paid my balance (even gave them a few dollars extra). When I checked my balance with the complex later that evening, I had a credit.
Skip to today, 12/15 and I happened to check my balance again to see if maybe the $325 I'd paid was actually reflected now only to find that I had ANOTHER $10 charge for "late fees". I do not understand this at all. I was completely paid up and I have actually given this company 25% over what my regular rent is.
I am needless to say, extremely annoyed about this entire situation and quite franly, if feels like extortion. I will pay the $10 fee today but does that mean that I'm going to get another "fee" tomorrow?? When is enough enough?!