So we had bought a ticket to go to the Philippines for November 2020. My family and I had done all of the requirements due to COVID-19, except ONE THING because the agent who had sold us the ticket failed to let us know that there was this "LETTER OF ACCEPTANCE" that was needed for the province we were going to.
So we get to the Manila, Philippines airport, we spend one night at a hotel. Then the next day we go back to the airport for our flight to go to our final destination. We go to the check-in and this agent by the name of Lexter C Perez says we cannot fly because we needed a "LETTER OF ACCEPTANCE". I look at my mom and my dad thinking to myself, we had done all of the requirements. Why is this guy not letting us fly and not giving us our boarding pass. I asked him if he can do something about it and help us because there was no agent that told us we needed that requirement and we had done EVERYTHING just so we can go see my family in our final destination. But still he says, "No, you should have checked the website!" The crazy thing is that after buying a ticket from Philippine Airlines, who the hell checks the website for extra s**t? Right??? You would think that once the ticket is booked, you are good to go. I fly to Philippines all the time! And this guy tells me that I should have read the d**n website!
So I ask to talk to his manager. He brings me to this lady by the name of Rene Anastacio C. Olalia. She says the same thing and says she cannot give our boarding pass unless we have that "LETTER OF ACCEPTANCE".... She pretends to call "SOMEONE" and then puts the phone down and says she's done everything she can. WHICH IS JUST CALL??? LIKE WTF!??!?! So I asked to talk to someone above her....
She brings me to her supervisor. He goes by the name of Allen D. Alom. He says the same d**n thing... "I cannot help you, we've done all we can." But look, I've seen what they did and obviously they didnt DO ALL THEY CAN, because all they did was just chit chat amonsgt each other and look at us saying they did all they can. HOW THE f**k CAN DO YOU ALL YOU CAN IF ALL YOU DID WAS LOOK AT EACH OTHER NOT KNOWING THE THE f**k TO DO!??!?! These guys are so stupid... So I asked to talk to someone above him.
He brings me to this f****t looking dude by the name of Denev D. Taton. Which he claims to be the director and general manager of the whole department. He says the same exact thing WITHOUT DOING ANYTHING ON HIS SIDE. Like... WTF?!?!?! I HAVE SEEN WITH MY OWN TWO EYES THAT THEY DIDNT DO s**t! BUT YET THEY SAY THEY HAVE DONE "EVERYTHING"!!??!??!!?!?!!?!? PHILIPPINE AIRLINES!!!!!! WHAT ARE YOU GONNA DO WITH THESE PEOPLE!??!?!
So me, my mom, and my dad look at each other knowing that we did everything we could to get any kind of requirements done just so we can see our loved ones in our final destination. So I say, ok... Fair enough... Lets get this stupid LETTER OF ACCEPTANCE done with.....
So I call the city of our final destination.. It was around 6:45am... Knowing that no one is still in the office... Our flight was at 8am.... We have called everyone... And finally someone picks up and gives me the number to someone who is incharge of this d**n LETTER OF ACCEPTANCE. My mom also was calling everyone she knew in the area just to get this letter. She has high blood pressure and diabetes by the way and was not feeling well and these f**king employees still act like they have done their d**n jobs. When I look at the clock, it was already 7:30am and our flight is at 8am.
We finally get our letter from the barangay that has approved us and finally got the "LETTER OF ACCEPTANCE" by 7:50am...
So i present this d**n requirement to Denev D. Taton who is suppose to be the general manager/director of this d**n Philippine Airline department and guess what he says!?!?!??
"NO SIR, WE HAVE CLOSED ALL THE DOORS. ALL PASSENGERS HAVE BOARDED.."
Like... WTF?!?!?!??!! Him as a general director/manager should have the power to rush us to the gate and get us on board so we dont miss our flight.... BUT THIS GUY DECIDES NOT TO DO ANYTHING ABOUT IT....
AND YOU SAY THAT YOU HAVE DONE EVERYTHING WITHIN YOUR POWER TO F*CKING HELP PHILIPPINE AIRLINE CUSTOMERS?!?!??!!??! YOU PIECE OF SH*T!!!
So he says just go to the rebooking booth and rebook your ticket.. Im sure you can get one by tomorrow or the next day.... AND GUESS WHAT!??!?!?
Me and my mom go to the rebooking booth and they say that all flights are fully booked TILL DECEMBER!!!!!
Like WTF?!?!?!?!?!!?
This has been the worst Philippine Airline experience I've ever had dealing with these people... After this I will never buy a ticket from Philippine Airlines again!!!!
Who ever the owner is of Philippine Airlines, I hope you do something with these people because you literally do not know who you are f**king with! I have loved ones out there that i have to see every year and doing business with you has given me the worst f**king experience of my life!!!
You say you help us.... But all i hear is talk, talk, talk..... We have done all we can to get your d**n requirements and cant even stop a plane for being 5 minutes late!!!?!?! But you guys are usually f*cking late for hours!!!!!!! YOU f**kING PIECE OF SH*T COMPANY WITH WHACK A*S EMPLOYEES WHO DONT KNOW HOW TO HELP YOUR d**n CUSTOMERS!!!!!
NOW WE HAVE TO WAIT IN MANILA AND PAY ALL OF THESE d**n HOTEL EXPENSES BECAUSE OF YOUR EMPLOYEES ACTIONS!!!! I REALLY HOPE YOU DO SOMETHING WITH THESE PEOPLE BECAUSE ALL THEY DID WAS TALK AND SAY "THEY DID ALL THEY CAN" BUT REALLY NO ACTIONS WERE SEEN!!!!! ALL TALK! YOU PIECES OF SH*T! THIS IS GOING VIRAL AND YOU BETTER BE PREPARED FOR IT!
I scheduled a flight with Philippine Airlines for August 10th Manila time, and paid for a Non-Stop flight from San Francisco, CA to Manila. The plane was almost an hour late arriving in San Francisco. I thought it would be okay because I scheduled my connecting flight from Manila for more than 2 hours after the scheduled arrival in Manila. Then Philippine Airlines rerouted the plane to Japan because they said they needed to avoid a volcanic ash cloud from Russia. So my non-stop flight ended up having a 2 hour stop in Japan and arrived in Manila over 3 hours late, causing me to miss my connecting flight. The airline personnel told me that the airline would arrange for another connecting flight when I got to Manila. I had my husband call Philippine Airlines to be sure it was arranged while I flew from Japan to Manila. Their customer dis-service assured my husband that they would coordinate with Cebu Pacific to get me on another flight that day. My grandfather who raised me, had passed away and I was on my way to make funeral arrangements and settle hospital bills. My grandmother, who also raised me, was dying as well and I needed to be there as soon as I could get there.
When I arrived at Manila, the counter help refused to help me with anything. They would not coordinate with Cebu Pacific to arrange another flight. They would not pay for a hotel if I needed to stay the night. They would not even print a "Delayed Flight Manifest" to present to Cebu Pacific showing the late flight. We spent 5 hours trying to work this out with absolutely no help or compassion on the airlines part.
I paid for a non-stop flight I didn't recieve. The airlines habitual tardiness caused me to miss my connecting flight, costing me hundreds of dollars more for a ticket I had already paid for. On top of all that, at San Francisco, they charged me an additional $150 for a small carry on bag because they said it was overweight, even though the airline from Salt Lake City to San Francisco didn't charge me, nor did Cebu Pacific. After I paid the extra $150 carry one fee, I noticed that most people were leaving their bags with strangers while they checked in so they didn't have to pay. Many of those bags and boxes were much larger than allowable.
After this happened, I researched other airline complaint sites, and the fllight delays seem to be the norm for Philippine Airlines, as well as the lies and non-existant customer service. They were polite, but absolutely no help at all. This was the most frustrating experience I have ever had with a company. I would advise other travelers to avoid them at all costs.
I called Philippine Airlines in behalf for my 2 y.o. niece who will be travelling from LAX to Manila in 2 days requesting for a regular milk for the child to be available. They told me they do not provide that service anymore and that we are responsible to bring the milk. I mentioned and reminded them on the strict TSA regulations with liquids and my niece will need 3 bottles of milk for the 12 hr. flight at least and it needs to be cold or it will get spoiled and will endanger the health of the child. They told us to bring our ice chest if that is the case.
What happen to their customer service and caring mission?? In the end, this and many airlines are being so cheap when we know that they are not losing money and especially this airline, the seats are almost to it's max capacity. A little help and customer service will go a long way. It is also worth to mention that the food in this airline is getting bad over the years as so does the other airlines too.
Philippine Airlines, Inc. Reviews
So we had bought a ticket to go to the Philippines for November 2020. My family and I had done all of the requirements due to COVID-19, except ONE THING because the agent who had sold us the ticket failed to let us know that there was this "LETTER OF ACCEPTANCE" that was needed for the province we were going to.
So we get to the Manila, Philippines airport, we spend one night at a hotel. Then the next day we go back to the airport for our flight to go to our final destination. We go to the check-in and this agent by the name of Lexter C Perez says we cannot fly because we needed a "LETTER OF ACCEPTANCE". I look at my mom and my dad thinking to myself, we had done all of the requirements. Why is this guy not letting us fly and not giving us our boarding pass. I asked him if he can do something about it and help us because there was no agent that told us we needed that requirement and we had done EVERYTHING just so we can go see my family in our final destination. But still he says, "No, you should have checked the website!" The crazy thing is that after buying a ticket from Philippine Airlines, who the hell checks the website for extra s**t? Right??? You would think that once the ticket is booked, you are good to go. I fly to Philippines all the time! And this guy tells me that I should have read the d**n website!
So I ask to talk to his manager. He brings me to this lady by the name of Rene Anastacio C. Olalia. She says the same thing and says she cannot give our boarding pass unless we have that "LETTER OF ACCEPTANCE".... She pretends to call "SOMEONE" and then puts the phone down and says she's done everything she can. WHICH IS JUST CALL??? LIKE WTF!??!?! So I asked to talk to someone above her....
She brings me to her supervisor. He goes by the name of Allen D. Alom. He says the same d**n thing... "I cannot help you, we've done all we can." But look, I've seen what they did and obviously they didnt DO ALL THEY CAN, because all they did was just chit chat amonsgt each other and look at us saying they did all they can. HOW THE f**k CAN DO YOU ALL YOU CAN IF ALL YOU DID WAS LOOK AT EACH OTHER NOT KNOWING THE THE f**k TO DO!??!?! These guys are so stupid... So I asked to talk to someone above him.
He brings me to this f****t looking dude by the name of Denev D. Taton. Which he claims to be the director and general manager of the whole department. He says the same exact thing WITHOUT DOING ANYTHING ON HIS SIDE. Like... WTF?!?!?! I HAVE SEEN WITH MY OWN TWO EYES THAT THEY DIDNT DO s**t! BUT YET THEY SAY THEY HAVE DONE "EVERYTHING"!!??!??!!?!?!!?!? PHILIPPINE AIRLINES!!!!!! WHAT ARE YOU GONNA DO WITH THESE PEOPLE!??!?!
So me, my mom, and my dad look at each other knowing that we did everything we could to get any kind of requirements done just so we can see our loved ones in our final destination. So I say, ok... Fair enough... Lets get this stupid LETTER OF ACCEPTANCE done with.....
So I call the city of our final destination.. It was around 6:45am... Knowing that no one is still in the office... Our flight was at 8am.... We have called everyone... And finally someone picks up and gives me the number to someone who is incharge of this d**n LETTER OF ACCEPTANCE. My mom also was calling everyone she knew in the area just to get this letter. She has high blood pressure and diabetes by the way and was not feeling well and these f**king employees still act like they have done their d**n jobs. When I look at the clock, it was already 7:30am and our flight is at 8am.
We finally get our letter from the barangay that has approved us and finally got the "LETTER OF ACCEPTANCE" by 7:50am...
So i present this d**n requirement to Denev D. Taton who is suppose to be the general manager/director of this d**n Philippine Airline department and guess what he says!?!?!??
"NO SIR, WE HAVE CLOSED ALL THE DOORS. ALL PASSENGERS HAVE BOARDED.."
Like... WTF?!?!?!??!! Him as a general director/manager should have the power to rush us to the gate and get us on board so we dont miss our flight.... BUT THIS GUY DECIDES NOT TO DO ANYTHING ABOUT IT....
AND YOU SAY THAT YOU HAVE DONE EVERYTHING WITHIN YOUR POWER TO F*CKING HELP PHILIPPINE AIRLINE CUSTOMERS?!?!??!!??! YOU PIECE OF SH*T!!!
So he says just go to the rebooking booth and rebook your ticket.. Im sure you can get one by tomorrow or the next day.... AND GUESS WHAT!??!?!?
Me and my mom go to the rebooking booth and they say that all flights are fully booked TILL DECEMBER!!!!!
Like WTF?!?!?!?!?!!?
This has been the worst Philippine Airline experience I've ever had dealing with these people... After this I will never buy a ticket from Philippine Airlines again!!!!
Who ever the owner is of Philippine Airlines, I hope you do something with these people because you literally do not know who you are f**king with! I have loved ones out there that i have to see every year and doing business with you has given me the worst f**king experience of my life!!!
You say you help us.... But all i hear is talk, talk, talk..... We have done all we can to get your d**n requirements and cant even stop a plane for being 5 minutes late!!!?!?! But you guys are usually f*cking late for hours!!!!!!! YOU f**kING PIECE OF SH*T COMPANY WITH WHACK A*S EMPLOYEES WHO DONT KNOW HOW TO HELP YOUR d**n CUSTOMERS!!!!!
NOW WE HAVE TO WAIT IN MANILA AND PAY ALL OF THESE d**n HOTEL EXPENSES BECAUSE OF YOUR EMPLOYEES ACTIONS!!!! I REALLY HOPE YOU DO SOMETHING WITH THESE PEOPLE BECAUSE ALL THEY DID WAS TALK AND SAY "THEY DID ALL THEY CAN" BUT REALLY NO ACTIONS WERE SEEN!!!!! ALL TALK! YOU PIECES OF SH*T! THIS IS GOING VIRAL AND YOU BETTER BE PREPARED FOR IT!
I scheduled a flight with Philippine Airlines for August 10th Manila time, and paid for a Non-Stop flight from San Francisco, CA to Manila. The plane was almost an hour late arriving in San Francisco. I thought it would be okay because I scheduled my connecting flight from Manila for more than 2 hours after the scheduled arrival in Manila. Then Philippine Airlines rerouted the plane to Japan because they said they needed to avoid a volcanic ash cloud from Russia. So my non-stop flight ended up having a 2 hour stop in Japan and arrived in Manila over 3 hours late, causing me to miss my connecting flight. The airline personnel told me that the airline would arrange for another connecting flight when I got to Manila. I had my husband call Philippine Airlines to be sure it was arranged while I flew from Japan to Manila. Their customer dis-service assured my husband that they would coordinate with Cebu Pacific to get me on another flight that day. My grandfather who raised me, had passed away and I was on my way to make funeral arrangements and settle hospital bills. My grandmother, who also raised me, was dying as well and I needed to be there as soon as I could get there.
When I arrived at Manila, the counter help refused to help me with anything. They would not coordinate with Cebu Pacific to arrange another flight. They would not pay for a hotel if I needed to stay the night. They would not even print a "Delayed Flight Manifest" to present to Cebu Pacific showing the late flight. We spent 5 hours trying to work this out with absolutely no help or compassion on the airlines part.
I paid for a non-stop flight I didn't recieve. The airlines habitual tardiness caused me to miss my connecting flight, costing me hundreds of dollars more for a ticket I had already paid for. On top of all that, at San Francisco, they charged me an additional $150 for a small carry on bag because they said it was overweight, even though the airline from Salt Lake City to San Francisco didn't charge me, nor did Cebu Pacific. After I paid the extra $150 carry one fee, I noticed that most people were leaving their bags with strangers while they checked in so they didn't have to pay. Many of those bags and boxes were much larger than allowable.
After this happened, I researched other airline complaint sites, and the fllight delays seem to be the norm for Philippine Airlines, as well as the lies and non-existant customer service. They were polite, but absolutely no help at all. This was the most frustrating experience I have ever had with a company. I would advise other travelers to avoid them at all costs.
I called Philippine Airlines in behalf for my 2 y.o. niece who will be travelling from LAX to Manila in 2 days requesting for a regular milk for the child to be available. They told me they do not provide that service anymore and that we are responsible to bring the milk. I mentioned and reminded them on the strict TSA regulations with liquids and my niece will need 3 bottles of milk for the 12 hr. flight at least and it needs to be cold or it will get spoiled and will endanger the health of the child. They told us to bring our ice chest if that is the case.
What happen to their customer service and caring mission?? In the end, this and many airlines are being so cheap when we know that they are not losing money and especially this airline, the seats are almost to it's max capacity. A little help and customer service will go a long way. It is also worth to mention that the food in this airline is getting bad over the years as so does the other airlines too.