After not receiving my autoship this month, I logged into my account and discovered the autoship I set up for pet supplies has been over charging me $20. for shipping. Even though they claim FREE SHIPPING for orders over $49. I even added Greenies to met that minimum order. My original cost of the Blue Buffalo dog food was $47.19 and Greenies were $11.89
NOW I am realizing I have been charged over $79. each month since March for the same order! UNLIKE the invoice they email monthly indicates I've been charged(email invoice says only $59. was charged, which is FALSE)! There is absolutely NO savings here. Total scam. I wanted to be sure and warn others that this is a company with poor ethics, losy customer service, and they will over charge you if you use auto ship. Just hope someone can learn from my costly mistake. :(
I had a horrible experience with PetFoodDirect today. I was signed up on an automatic refill of dog food for my Ridgeback, who I had to put down unexpectedly just 7 days ago. I completely forgot about the auto-refill as I have been absolutely devastated about the loss, and it was the farthest thing from my mind.
At any rate - I received an email at 3am this morning notifying me the order was processing. I called PetFoodDirect at 7am about cancelling the order. They said they could not cancel it, and suggested I call Royal Canin directly (the company from which the food was shipping). I did so, and Royal Canin said I needed to have one of the employees at PetFoodDirect email them to cancel the order. I called PetFoodDirect back to give them the email address & was told by a very snarky guy that "in the 3 years (he) has worked there he never heard of an order being cancelled once it was processed, and the he would send the email, but knew it was not going to work." I asked him what I was supposed to do and he could not have been less helpful.
I am absolutely appalled by the lack of concern, or lack of assistance from this company. In my current state of grief - this really was the last thing I needed, and words cannot express how deflated I feel after my encounter with this distasteful company.
PetFoodDirect, Inc. Reviews
I feel like I have been robbed...
After not receiving my autoship this month, I logged into my account and discovered the autoship I set up for pet supplies has been over charging me $20. for shipping. Even though they claim FREE SHIPPING for orders over $49. I even added Greenies to met that minimum order. My original cost of the Blue Buffalo dog food was $47.19 and Greenies were $11.89
NOW I am realizing I have been charged over $79. each month since March for the same order! UNLIKE the invoice they email monthly indicates I've been charged(email invoice says only $59. was charged, which is FALSE)! There is absolutely NO savings here. Total scam. I wanted to be sure and warn others that this is a company with poor ethics, losy customer service, and they will over charge you if you use auto ship. Just hope someone can learn from my costly mistake. :(
I had a horrible experience with PetFoodDirect today. I was signed up on an automatic refill of dog food for my Ridgeback, who I had to put down unexpectedly just 7 days ago. I completely forgot about the auto-refill as I have been absolutely devastated about the loss, and it was the farthest thing from my mind.
At any rate - I received an email at 3am this morning notifying me the order was processing. I called PetFoodDirect at 7am about cancelling the order. They said they could not cancel it, and suggested I call Royal Canin directly (the company from which the food was shipping). I did so, and Royal Canin said I needed to have one of the employees at PetFoodDirect email them to cancel the order. I called PetFoodDirect back to give them the email address & was told by a very snarky guy that "in the 3 years (he) has worked there he never heard of an order being cancelled once it was processed, and the he would send the email, but knew it was not going to work." I asked him what I was supposed to do and he could not have been less helpful.
I am absolutely appalled by the lack of concern, or lack of assistance from this company. In my current state of grief - this really was the last thing I needed, and words cannot express how deflated I feel after my encounter with this distasteful company.