I placed an order online with PennyScent at www.pennyscent.com for a variety of perfumes at a total of $46.08 on Oct 9 2015. The money was paid to Paypal with my credit card. I received confirmation of my order, given an order number #18001424. I was then sent another email stating my order was awaiting fullfillment and that's the last I've heard from them. I have sent numerous emails from the website and thru replying as instructed from the last email yet no response to any. It has been 2 months now. I checked their website and everything I ordered is still supposidly available if it ever was. I have noticed quite a few complaints against this company why isn't anything being done?
I placed my order with Penny Scent on September 24th, 2015. I was ordering two bottles of perfume for myself. The money was immediately taken out of my account via paypal. I recieved an e-mail stating that the order was awaiting fullfillment.
After a week and a half a deciding to go to the web page and request an update as to the status of my order. I sent the contact form. I have since sent at least five of the forms. There is no other way to contact the company on the site.
I was able to find an e-mail address and phone number for the company on the internet. I called the number and it went directly to voicemail. I have called many times and sent several e-mails, pleading for my money back, the product sent or at the very least a phone call back from the company. Nothing!!! They had no problem taking my money, but certainlly have a problem with customer service...or any service at all. This company is a fraud and have stolen my money.
PennyScent Reviews
I placed an order online with PennyScent at www.pennyscent.com for a variety of perfumes at a total of $46.08 on Oct 9 2015. The money was paid to Paypal with my credit card. I received confirmation of my order, given an order number #18001424. I was then sent another email stating my order was awaiting fullfillment and that's the last I've heard from them. I have sent numerous emails from the website and thru replying as instructed from the last email yet no response to any. It has been 2 months now. I checked their website and everything I ordered is still supposidly available if it ever was. I have noticed quite a few complaints against this company why isn't anything being done?
I placed my order with Penny Scent on September 24th, 2015. I was ordering two bottles of perfume for myself. The money was immediately taken out of my account via paypal. I recieved an e-mail stating that the order was awaiting fullfillment.
After a week and a half a deciding to go to the web page and request an update as to the status of my order. I sent the contact form. I have since sent at least five of the forms. There is no other way to contact the company on the site.
I was able to find an e-mail address and phone number for the company on the internet. I called the number and it went directly to voicemail. I have called many times and sent several e-mails, pleading for my money back, the product sent or at the very least a phone call back from the company. Nothing!!! They had no problem taking my money, but certainlly have a problem with customer service...or any service at all. This company is a fraud and have stolen my money.