I purchased a WF6 whole house system in December of 2017. Over the last 15 plus months this system has not been able to provide anything other than iron colored water. This $5,000 filtration systems was supposed to filter the iron out using a chlorine solution and special filter. It also included a pre-filter, solution injection pump, whole house carbon filter and whole house salt free water softener. I replace a salt based water softener and have regretted that decision every day. The operating support model for Pelican Water Systems is to have all issues be the fault of the customer due to a list of standard rebuttals.
I would not recommend buying anything from this company. In over a dozen documented calls I have been always made to feel as if the problem is me and never the product. I have requested a few times to have any service support vendor of their choose come out and vet the installation and service the equipment. So far nothing has happened and I do not expect them to ever support the products they sell.
Pelican Water Systems Reviews
After two months, the hard water, saltless filter does nothing at all. Same water in as the filtered water.
No response after several calls. Talked to a Steve who does not take calls since the first complaint.
I purchased a WF6 whole house system in December of 2017. Over the last 15 plus months this system has not been able to provide anything other than iron colored water. This $5,000 filtration systems was supposed to filter the iron out using a chlorine solution and special filter. It also included a pre-filter, solution injection pump, whole house carbon filter and whole house salt free water softener. I replace a salt based water softener and have regretted that decision every day. The operating support model for Pelican Water Systems is to have all issues be the fault of the customer due to a list of standard rebuttals.
I would not recommend buying anything from this company. In over a dozen documented calls I have been always made to feel as if the problem is me and never the product. I have requested a few times to have any service support vendor of their choose come out and vet the installation and service the equipment. So far nothing has happened and I do not expect them to ever support the products they sell.