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report scam| Country | United States |
| State | California |
| City | San Jose |
| Address | 2211 North First Street |
| Phone | 888-221-1161 |
| Website | https://www.paypal.com/ |
PAY PAL ONGOING INTENT TO DEFRAUD. Evidence mounting. Instructions are a sham in several categories rendering instructions and customer contact options inoperative, useless and worthless. Designed to block withdrawal of cleared funds from customer's paypal account. Deceptive actions/activities- intent to defraud. COMPLAINT THROUGH U.S. ATTORNEY REGIONAL JURISDICTION OFFICE BY COUNSEL REQUESTED Wen Fong / [email protected] XOOM/PAYPAL/EBAY WEBSITES FOR TRANSFERRING FUNDS DIRECTLY FROM MY PAYPAL ACCOUNT AND NOT MY BANK ACCOUNT AS LISTED ON PAYPAL/XOOM'S WEBSITE. THERE IS NO OPTION ON EITHER XOOM OR PAYPAL'S WEBSITE FOR TRANSFERRING ANY PAYMENT REMITTANCE USING MY PAY PAL ACCOUNT FUNDS. INSTEAD, ONLY OPTION IS PAYING THROUGH MY CHECKING ACCOUNT WHICH IS NOT MY CHOICE, NOT SELECTED AND A FRAUDULENT UNAUTHORIZED USE AND ABUSE OF BANKING REFERENCE FOR PAYPAL TO AVOID REMITTING FUNDS DEPOSITED IN MY PAYPAL ACCOUNT TO PAY BILLS. AND PURCHASE ITEMS.
PAYPAL'S BLATANT FRAUD TO HOLD MY CASH CLEARED FUNDS AND REFUSAL TO EITHER RETURN FUNDS IN MY ACCOUT TO EITHER MYSELF, MY BANK OR TO ANY MERCHANT TO BUY ITEMS. ALSO TO USE PAYPAL FUNDS TO PAY STAFF, FAMILY AND FRIENDS. I AM ENTITLED TO HAVE ACCESS DIRECTLY OF MY MONEY IN PAYPAL ACCT. WHICH HAS NOTHING TO DO WITH ANY FUNDS IN MY BANK ACCOUNT FOR OUTGOING PAYMENT REQUESTS LISTED ABOVE.
So i canceled this service more than two months ago directly with the fraudster and you can't help me stop them from taking my money every month? I guess it's time that i start exposing paypal for fraud. There has to be some way to end them billing me for delivering nothing!! wouldn't you be pissed off if someone were stealing your hard-earned money? Please help me end this nightmare!! if you don't i will be submitting paypal to all of the fraud entities that exist online and that can't be good for business.
Your loss! i've been an account holder in good standing for more than 20 years! because of your non-action in my fraud case you have been reported to the bbb, scamion, etc. With many more of your customers to follow me out the door. I can't believe that you sided with fraudsters!! wow!! never thought that i'd make a purchase, cancel service and continue being charged. Paypal has lost all credibility to protect it, customers, from fraud. End of rant. Sorry to go, but i rely on online payments. Time for me to find a new alternative.
Oh! and i'll be taking thousands of your customers with me ;) enjoy your loss! here's what paypal has stolen from me since december 2019 - total $271.84 transaction id: 3lm74424tg462844h pp-i-7961570 unauthorized access closed
I made two on line purchases with my Paypal account, asssuming Paypal stands by the consumer. I have been disputing the charges since August of 2019 with no help from Paypal or the vendor.
Vendor is a fraud company selling junk from China with claims that are not facts. Why Paypal would contine to permit people to be out money to the is company is upsettting. Can contact anyone from ZestAds Limited.
On November 6th of 2019, I bought a bunk bed from sale club LLC online. It was $164. I dont usually buy online unless they have the option to pay with PayPal. I always felt safe with knowing that PayPal had the buyer protection policy.
It became the 19th of November and my son had still not received the bed. I checked PayPal to view the invoice. It looked correct with my son's shipping address on it.
I then went to the UPS site and ran the tracking number. Shockingly, I saw that the status of my shipment was "delivered" at "the dock", and signed for by Hoopman!I dont know who this Hoopman is, and why was it dellivered at a dock? It sounded commercial to me. Not a residence at all.
I immediately called UPS and gave them the tracking number. They looked it up, then told me it was delivered. I told them that I hadn't received it. They then tried to tell me that the tracking number I gave them doesnt belong to me. That's when I asked to speak to a manager. The manager told me that the package had a different address on it than my son's and that's where it was delivered. Though l asked multiple times, UPS would not tell me the address, because of their 'privacy plicies".
I was outraged! All I knew was that it went to somewhere in Grand Rapids, MN, it was delivered to "the dock" and signed for by "Hoopman', There was nothing more UPS could do for me, so l called PayPal. I thought they would help me for sure!
To my dismay, they did nothing but argue with me. She wanted me to get a signed document by UPS stating that the shipment went to another address. I told them that I had a hard enough time talking to them and that they wouldnt give me the shipping address because of their privacy policy, but PayPal still insisted I get this document.
I again called UPS, and again they told me they would not help me. I went back and forth from PayPal to UPS trying to get someone to help me. At one point I talked to a nice lady at PayPal who said she will refund the money back to my card, because if havent gotten it, because it went to the wrong address, that wasnt right.
Later that night,I looked at my email to see that PayPal overrode her decision, and would not reimburse me. I was not getting anywhere. PayPal then asked for me to start a lost package claim with UPS. That's what I did.
The next day, I received an email from UPS. It was about my claim. It actually said where the package was shipped to! It stated that it was shipped to L&M Supply in Grand Rapids. I thought, "Now I have proof for Paypal!"
I immediately sent them that proof. I received an email back from them saying that I still must provide that document by UPS, even though what l sent them was undeniable proof of the shipment going to L&M Supply. Not my son.
On December 10th I called UPS again to ask for a document stating that the shipment did not go to my son's address. Finally an understanding and helpful lady answered. She said she would send me the documentation that I needed for Paypal to my email.
The document stated that the shipment went to 'the DOCK, was signed by "HOOPMAN", and it was delivered to L&M Supply 1200 East Highway 169 Grand Rapids, MN. As soon as I got it, I forwarded it to PayPal. They again denied my claim, although l'd done everything they had asked me to do. Their explanation for the denial was that the package was deemed "delivered". Delivered to whom, didnt matter. Paypaľ's buyer proportion plan is a farce.
I have been a PayPal user for several years, but my recent experience has left me extremely dissatisfied. On December 27, 2023, I encountered a security issue with my account. Despite reaching out to PayPal's customer service in the UK, US, and Tunisia, the resolution process has been far from satisfactory.
I received conflicting information about the security of my account. Initially, I was assured that my funds were safe and that the issue would be resolved promptly. However, in a recent communication, I was informed that my account was never compromised. This inconsistency has left me frustrated and concerned about the handling of my case.
Moreover, my attempts to follow up via email have gone unanswered, leaving me without updates on the status of the refund process. The lack of clear communication and resolution has been disappointing, especially considering the urgency of the matter.
I urge PayPal to improve its customer service responsiveness and provide consistent information to users facing security issues. As a long-time user, I expected a more efficient and reliable response during this challenging time.
I hope PayPal takes this feedback seriously and works towards enhancing its customer support and security protocols.
The security that PayPal once offered seems to be only a memory along with its customer service .
There appears to be glitch in their system and they refuse to look into it. Twice this has happened so its not a fluke - when using a phone number to send money to someone somehow those funds are rerouted to someone else. I wanted to send my daughter some money but as her photo is not her profile pic and there were several people with her name, I input her phone number. Transferred funds. But then she says she didn't recieve anything. I know my kids number- its been her number for 7+ years . I double check it and this other person was sent those funds. UNDER HER PHONE #!! I was able to easily resolve this issue and alls well. But now, this week my daughter asked me to send money to her friend and gave me the phone number. I input info and dollar amount. An hour later she tells me nothing was received. I opened email receipt for transaction and to my surprise it has gone to another person not related or affiliated with my kid or her friend. She calls customer service and they tell her to file a dispute. So she does. Within hours they determined that she has no case because it falls within her spending habits. WHAT? She has never sent money to this person. So I called CS and im told there's nothing they can do except email him. I had already done a reverse search on the phone # and it did NOT link back to the person who got the money. It came back with my daughters friends name. So I tell the man at paypal that there's something off with the telephone input on their system. To run a reverse search himself and see the number isn't his. So he tells me the system works just fine . And the number is connected to that person's account . Impossible . I had the proof in my hand. Anyway, he had a very blase attitude and I doubt he emailed this person. I did however emailed and messaged him asking for him to do the right thing and return the money. We have not gotten a response. PayPal won't reverse the payment . I offered to send them the reverse search results and they declined to receive it. Our money went to the wrong person thru their odd system but refuse to assist in getting money back. This makes them complacent in the person keeping known misdirected funds. This is wrong. It is theft. Twice this has happened . Their phone input system should be looked at. I'm sure we are not the only ones who have gone thru this. PayPal should have helped and not only did they not help they had a horrible attitude as well.
I ordered a wrist watch Blood Pressure monitor and glucose monitor through a watch. And they never set me the merchandise. They build me for it and It showed who the merchant was who Billed me on PayPal and the merchant that sold the merchandise disappeared And then they removed their Business name from the charge on my credit card statement and only shows a No Name Charge for $64.95. I have been scammed by PayPal and the merchant photo will show what I bought and I never received it. Beware this game paypal does businesses with scam artist sellers...
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I ordered a duffel bag from vaschy.com. I received an email that the color I chose was out of stock. I asked for a list f what thye have in stock as their website did not showe correctly what was in stock. Company refused to give a list. My bank account was charged $56.99 and no product delivered, and they quit communicating. I filed a complaint with PayPal but PayPal can't find the order. I discovered the company uses an intermidiary payor, 2checkout.com, so I opened a case with them, but they said because of the open case with PayPal they can;t reimburse. PayPal has been completely uncooperative as well as 2checkout.com. Now https://vaschy.com has been taken offline.
My next step to resolve this problem is to contact my bank, and I will also be contacing U.S. congress. I believe the way PayPal, 2checkout and other online payment processing services are currently doing business MUST be addressed. (1) PayPal is impossible to communicate with; (2) If you use PayPal without signing in for a purchase, they cannot track the purchase; (3) If an intermediary payment processing service is involved it complicates payment disputes. PayPal and similar companies should be prohibited from allow companies to use a third party payment processing services like 2CHECKOUT when PayPal is the payment processor; (4) PayPal and similar online payment processing services should be investigated for commercial and financial practices, with new laws that prevent this kind of a situation, including that telephone customer service must be required for payment resolution issues with the ability to reach a live representative quickly AND process refunds.
All online payment processing services should be investigated and new laws enacted to prevent scamming of customers.
WARNING: DO NOT DO BUSINESS WITH PAYPAL.
Was dealing with a crooked Chinese company. All they provided was an email address to PayPal. No company name. No physical address.
Company sent package from independence Kentucky. Put an address outside of the Amazon fulfillment center on package.
Sent them what I was promised by the company. PayPal refused to help me get my money back.
Package was returned to sender at fake address on box.
Paypal is refusing to refund my money.
I am out about $90.
First, if you deal with PayPal and do not own a phone that is rooted to override screenshot disabling, uninstall the PayPal phone application. It blocks screenshots, and at the same time sends a message that a screenshot was successful. Do not use their application, because it stops screenshots you will need to prove payments, should you need to get around their arbitration and use small claims in it's place. You don't ever want to let any bank talk you into using Arbitration instead of small claims as these companies are paid by the bank, and will rule in the banks favor, no matter how strong the evidence is, that they are in the wrong, and worse, an arbitration judgement, carries the same weight as a court ordered judgement in most states, so don't get caught in this trap!!
Past few days, I have written several articles, on bank and credit fraud. This came to be when I caught on I wasn't being charged the 11% interest as agreed, and that companies, including PayPal, have been compounding interest on a daily scale, down to the minute!
You want to make sure you screenshot your loan payoffs with PayPal, and other banks, so never use their applications. Always use a secure browser, that they can't easily disable screenshots like they do with their applications.
So here is what PayPal did to me today. After I caught on to the fact I was being charged 30%, on a $4800 purchase that got split into 7 pay it later accounts, which was actually supposed to be 0% if I paid entire balance in 4 months, and 11% after, found out 20 days after purchase, I was being charged 30% compounded daily. The 7 loans were broken up into 12 and 24 month.
I went to pay the first loan of the 7 off, took a screenshot of what they said the payoff amount was, got a message generated by their application it was successful, yet my phone beeped a warning that it took a screenshot and had to bypass a block. After the loan was paid off, which was $258 for this one, a new message replaced the balance with $303, which was interest calculated for 24 months. This purchase is only 20 days old, yet even paying it off they slammed on over $300+ in interest fees??? They won't get paid a dime more on this by me, and most likely will have to use small claims to force PayPal and Syncrany bank to remove those fees and any bad mark on my accounts.
As for the other 6, same thing happened. Shown the payoff amount, and by the way, changed to browser to do this, just to be safe. As I paid each loan off, the system tagged on two years worth of interest. Worst was over $800+. The least worst was 13 cents.
So why is PayPal and Syncrany doing this? To squeeze extra fees out of their customers. They don't make money on loans paid off, so imagine paying off the loans like I did, and not catching on that they added on these fees after. They will hit each loan, including the 13cent one, at $30 a pop. That's $210 in one month.
PayPal has already received a warning small claims subpoena from me via email. Don't know what that is? Read my other reports.
PayPal will not get an additional cent from me. Not even the 13 cents, let alone the $800+. My bank is also well aware what PayPal is doing and have now blocked them from all my cards, so if they recorded their numbers, they will always get declined.
PayPal, shame on you!
I used my paypal account because I was having issues with fraud so I placed my American Express as my preferred payment method, without my consent or knowledge paypal started withdrawing my money out of my account instead of using the check marked preferred payment method.
They created $400 in nsf fees and caused numerous payments to be interrupted all for $.99 and $4.99 the latter was refunded by apple because the service was cancelled then it caused my bank to close my account and paypal refused to take care of their mistake.
Second they went into my moms protected account and created $116 worth of nsf fees for again $3.97 for failing to use my American Express all paypal said was to deal with your bank for refunds. I told paypal its not the banks fault you didn't use the payment method I even took a screenshot of the payment method on file.
Paypal continues to send me their terms and conditions all i want is $516 back to clear up my bank accounts, ive filed with CPB and nothing happened but their terms and conditions. You file complaints with paypal and they say well maybe you should've had money in your accounts when.
I created an paypal account. Minutes after my account was verified. They permanently banned my account without giving me any clear reasoning. They only told me i broke the agreement which was not the case. In social media like Instagram i make advertisement post for my customers for which they pay me a small amount. To recive this made the paypal account as my clients are mostly from usa. I tried to reach out to them for days. They didnt clarified about the situation. Every time i text them it says employees are not available. Its been very troublesome for me. Writing to you guys hoping to get my problem solved sitting without money and without justice. My pay pal id - hazard0014 and complaint (Ref. ID - PP-L-318024444737)
I Purchased a used bicycle through "PayPal *Yansong" or YBO Trade Limited. They took the money and didn't delivered the item, so I filed a complaint/dispute through Pay Pal. Several days later they said the case was closed because the seller gave them a tracking number.
Problem is, I still don't have a bike and I can't get a living person to talk to about this matter. According to the tracker, the item was delivered on 6/6/2022, but I was at home all day that day and no one came to my door for the delivery. So now it appears I'm out my money and still no bike.
I called my Credit Union and they say they will dispute it as well, but I feel like I've been ripped off. And by the way, don't trust Pay Pay....what a scam!!
Contacted by an entity posing as someone I know, requesting a PayPal fund send totalling $483 in two transactions. Payment wouldn't clear for 5 days.
Found out the entity was fraudulent and immediately notified Paypal, requesting them to stop the payment. Was told I have to let the payment go through, then file claim for a refund after the payments cleared.
After the payments cleared I filed the claims as requested and PayPal denied my claims.
I emailed support, explaining that 5 days before the payment would go through I tried to get them to cancel them because it I was a victim of fraud and was instructed by their support to wait until after the transactions cleared and file for fraud protection. Again I was denied, even though I only did as I was instructed. I also requested the original online support chat for my legal records and they refused that as well.
I even asked them why those fraudulent entities still were active in PayPal when they were isn't using the service for criminal activities and PayPal responded "we don't give preferential treatment to users regardless of activity as long as it meets community standards". Apparently fraud is within community standards for PayPal and they only care about getting their fees.
On December 25, 2021 I purchased an xbox with 9 games on eBay. I hooked up my xbox and played 2 games 1 time and after that I was unable to play the games any longer. I then contacted the merchant and requested a refund and agreed to return the item.
As a precautionary measure I filed disputes with PayPal Credit as well as one with eBay to insure refund of my money. PayPal Credit issued a credit for the full amount of the transaction and eBay issued a credit for the full amount as well. Once the refund was issued I dropped disputes with both PayPal Credit and eBay.
PayPal Credit should have kicked their credit back the refund was made so they should have issued the eBay credit back to them instead they are charging me the full amount even though the money was issued back to the merchant so they seem to have gotten paid for an item that I was refunded on and are trying to double charge my account andof course they justify their scandalous actions .
I ordered 3 bras that are way too small and poorly made. (Sora Bra - Ultimate Lift Stretch Bra - SHESONA )
he credit card charge was made to "PAYPAL *SIONPONG". I notified the contact info "[email protected]" that I wanted a refund of the charge $49.99. Their response offered to keep the bras and be refunded 10%, then 15% and now 20%.
They claim that the cost of returning the bras is over $20 and that they might not receive them due to "logistics". I am disputing the credit card transaction.
I had been a long time user of Paypal until today. My account was compromised as someone added a fraudulent email to my account. And then I could no longer log in to my account. It was almost impossible to find a contact for an actual person. Your customer service phone # never allows access to a real person. And your resolution kept telling me to sign in to my account and change my password etc. But I couldn't sign in to my account any longer.
I finally found a Chat and proceeded with that. The first person to help said she needed to transfer me to another dept to help, then I was left there in limbo for 20 mins. I messaged back and got another person, when I said my account was compromised and I needed help. After him directing me once again to access my account and make changes I said I just wanted to cancel my account so no one had access to it.
He came back and said your account has been closed and exited the conversation without asking me if that was all I needed, etc. I had added another email to my account to gain access to it and I wanted to make sure both accounts had closed for t******@gmail and t**********@choice.com. Your customer service is horrible and I will never use your service again.
On the 16th of April 2022, I received an email from PayPal that my account is going under closure, first i thought this was a fake email but when i logged into my account it was actually real. They are telling me that my account is closing from the vague reason of violation of PayPal's Acceptable Use Policy. What i did first is messaging them on the paypal website and asking for a more specific reason, first I received an automated message which i responded to so a person can answer me.
3The second answer i think it was by a person but it wasn't telling me why my account is closing, just that my account was reviewed and they think it should be closed. I replied to that answer again and told them what i am using PayPal for and ask them again the reason why i was permanently limited. They simply answered that the decision cannot be overturned and that my funds will be frozen for 180 days.
I called them on April 18th and explained to them again what I use PayPal for and they issued a new revision for my account which i never got an answer for after 72 hours of waiting. I use PayPal to sell digital products/goods. I am a developer and I create plugins/scripts which are digital products, then I sell these products on a marketplace. I can give all the info on my products and the Marketplace that I am using if needed but PayPal never asked for that before closing my account.
I was using my PayPal account for about 2 years and I had no disputes over this time period, the account was verified and I gave all my personal information when I created it as well as added my credit card & bank account. I am really worried now that I'll never get access to my balance that was frozen, I have 1.780$ which i cannot access. I need this money to pay my bills and my life expenses and cannot wait 180 days to have it back.
I'm asking for my account to be restored and access to my balance
For your security we disabled links in this email. If you believe it is safe to use, mark this message as not spam. Hello, Customer
You sent a payment of $27.98 USD
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Transaction ID
O-3482317690
Transaction date
Sat, March 26, 2022 3:41 AM
Merchant
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Description Unit price Qty Amount Item# 059C5111021 $18.99 USD 1 $18.99 USD Subtotal $18.99 USD Shipping and handling $8.99 USD Total $27.98 USD Payment $27.98 USD Payment sent to Funding Sources Used (Total) Credit Card $27.98 USD
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Fake logo and fake charge [email protected] - a person I have never heard of, sent me a phishing request claiming someone had charged a $768.00 television on paypal to my account....this is phishing for information, the guy has a fake pay pal logo even!
He wants you to call about this fake charge and tries scaring you into doing so Tried to get me to click on fake link to paypal or to call a likely fake phone number.
BEWARE OF PAYPAL. THEY HAVE LIED TO ME, AND REFUSED TO CONTACT CITIBANK. THEIR ACTIONS ASSURED THAT I WOULD BE CHEATED BY A COUNTERFEITER! In December I purchased a coin from Singapore. It was described as choice uncirculated. The coin was not only counterfeit, but also bent. I complained to both Paypal and Citibank.
Paypal asked me to provide to them proof of the coin being returned, as well as a copy of the postal receipt. They said they would reimburse me up to $100 for my cost to return the coin. I did so. They initially said I was refunded the $594.09 for the coin and $67.30 for the return postage. Then they informed me that since I complained to Citi, my refund was reversed. I asked what I should do. They said to cancel my complaint with Citi. I did so. I waited a few days and called Paypal.
They told me that since Citi had never informed them about any cancellation, Paypal was prohibited from addressing my complaint. I again called Citi. Citi told me that someone would contact Paypal. Citibank lied. I waited another week and called Paypal. They said I should make another complaint with Citi. I did so. Initially Citi provided a refund of $594.09. I was told that my refund is listed as a permanent refund.
Once again I was lied to by Citi. Permanent is supposed to be forever, not two weeks. Two weeks later, I received an email stating that since I canceled my complaint there is no longer any refund. I once again called Paypal. They told me that since this issue began they have never had any contact from Citi, and my issues are with Citi.
I use Paypal for protection and convenience. This experience has not been convenient, and Paypal has refused to protect me from fraud and counterfeiting. They have misdirected me to Citibank. They lied about paying for my return fees of $67.30.
I am a victim of fraud and counterfeiting.
Hopefully my complaints and reviews will ensure that other consumers will realize how Paypal will not represent their client's interests, and actually assist by negligence in fraud and theft. Tony Raymond Baltimore, MD
PaYPaL is giving me the runner round, I think. They say the seller has reordered the item one month later after I first ordered it. I contacted seller, there is no reorder. Someone is lying.
On January 8, 2022, I made a purchase through PayPal for $ 4,996 with my credit card. When choosing the payment method, I chose to make the payment in dollars and not in pesos (my local currency).
PayPal, anyway, charged me the payment in pesos, so I ended up paying 250 dollars more thanks to the PayPal conversion which is very unfavorable for the customer.
My credit card, which is in dollars, when receiving a payment in pesos converted it to dollars, causing me to lose another 170 dollars in the conversion.
In the end, the amount of 4996 that I selected to pay in dollars cost me $ 5414.
I contacted PayPal on several occasions and they told me that since my local currency is the peso, the payment was made in this currency, regardless of the currency that I have chosen as a means of payment.
This seems to me to be wrong, if PayPal cannot charge me in dollars for a purchase that I chose to make in dollars, it has to refuse me the payment, it cannot unilaterally choose to charge more money in another currency.
The transaction id is 26N41273V6291893Y
We have received a payment of $569.94 on Sep 06, 2021 for receipt number 39264GQ81094
You have made this transaction through "PayPal Pro Credits", please check your statement for the same.
For assistance, please call +1 (844 344 4015)
Product and Shipping Details : -
Estimated Delivery Sep 07, 2021 Product Name
Samsung Note 10+ 256 GB Qty 01 Amount $569.94
Warm Regards
Account Team
one of four email i have received
PayPal Holdings Inc.
I had been a customer of PayPal Inc for a couple years as a business account. I had several issues about PayPal's account limitations and account freezing but I was able to solve those issues by identifying myself.
I owned a shop called K-FAM Records for Korean albums overseas. On April 17, 2020, I received a call from PayPal asking me too much information about my business such as:
How much sales do you get per year?
Who are your suppliers?
How long you been in business
My suppliers don't need to be exposed because it can be used against them. They didn't like my answers and told me they will limit my account until I provide the following items
Proof of Fullfilment (Which I gave)
Supplier's information (That's none of their business)
Business information (I gave them what is public use)
PayPal Inc limited my account, took $564.74 to place on reserve because they said this:
"PayPal is holding a reserve of $561.74 of your existing funds. This is to ensure your PayPal balance is large enough to cover any disputes or refunds you need to address. Your money will be released based on your account performance." It's August 29, 2021 and there has been no chargebacks, no refund reports, and thanks to them, I had to shut down my eBay account because they prevented me from refunding the money they took as a reserve.
I reported them to the BBB and they told me I have a balance of $509.06 that is due on a linked account I have no idea about. They refuse to release my funds until I send them a check. I shouldn't have to use my own money to pay them when they are reserving $564.74 already on my actual PayPal account. PayPal is not a bank. They shouldn't have a right to hold funds.
After several months in August, Ticketmaster announced a tour was cancelled and they said I will receive a refund in my original payment, which was the PayPal Debit Mastercard, but PayPal closed it. I want to withdraw the money I earned on my own before they take it from me. PayPal's representatives are horrific. They reply the same messages on Twitter and Facebook. I cannot express how terrible they are and how they are hurting small businesses and customers alike.
This was from the Office of Escalations:
My name is Chaitanya, and I am reaching out to you from PayPal's Office of Executive Escalations. Your outreach to the Better Business Bureau was forwarded to me so that I can fully address your concerns. I understand how concerning this issue could have been. I regret for any inconvenience that this issue may have caused you, please allow me to offer further explanation concerning your issue. I regret to hear that you did not had a satisfactory interaction with our customer service team, I assure you that PayPal strives provide best in class service in all the interactions.
Please note that, any internal opportunities identified are conveyed to the concerned department to improve our service and I thank you for your valuable feedback. A review of your PayPal account shows that on April 17, 2020, PayPal placed limitation PP-L-223022187229 on your account and requested additional information from you concerning your PayPal account. This information was requested after a standard review indicated that your selling activity required clarification.
End of month statement: balance incorrectly figured. Beginning of the month balance plus deposits, less debits did not agree with the ending balance. Their ending balance was off by over $20.00. (In their favor). This happened in 3 different months totalling over $60. I figured out that an end of the month food purchase was deducted from the balance, but not listed. This happened on the last day or two of the month in each of the 3 incorrect months.
The transaction did list on the following month statement and was subtracted again from my balance. I emailed them this info to their dispute department. I sent them a spreadsheet showing my transactions and running balances. They replied no error! Their list of errors to choose from did not include statement errors, so I had to pick something, and the best choice was to click on the transaction that was subtracted twice but listed only once. The PayPal dispute dept did not spend enough time to analyze in depth their own math!
They obviously have a glitch in their accounting that is subtracting pending transactions from the month end balance (without listing the transaction because it is not finalized) and then listing it and subtracting it again (with tip included) when the transaction finalizes at the beginning of the following month. The pending transaction should affect available balance only, not actual balance. They don't report actual balance on their statements. They incorrectly use the month end (available) balance as the next month's beginning balance.
Here is how this scam worked:
1. Received on my dily email (anybody can harvest emails) a FAKE charge on my paypal account. A phone number claiming to be PAYPAL's fraud prevention was included at the bottom of this fake invoice. You know the usual - "if you didn't make this order please call paypal fraud prevention department at 801-893-7293.
2. The person answering had copied word by word the protocol of responding to a customer, asked me for my verification and email associated to paypal after I told him I never made this order.
3. After he got my real email associated with paypal he told me the 1st fake order was cancelled and said he temporarily put a new charge of $389.99 to my account that I will NOT be charged. I was charged they used this time my real email associated with paypal. He asked me to NOT LOGIN INTO MY PAYPAL ACCOUNT FOR 48 hours "while the verification process is going on". I becaume a bit suspicious and called paypal USING THEIR OFFICIAL 1800-221-1161; 1888-895-5610 or direct 402-935-2050.
4. Paypal told me "there is NO requirement to avoid logging into paypal and change my info untill investigation is going on. Paypal does NOT HAVE A Fraud Department Investigation phone 801-893-7293. I changed my password & filed a real fraud complaign.
5. I reviwed the fraud process & filed a second complaign explaining this time, how the scammer got my real email & placed a VERIFICATION SERVICE charge, that I never ordered. Offcourse the scammer Annop Sen had to put his name & email and is NOT part of verification service (this doesn't exist) & paypal believed, I was correct. Waiting for my refund now.
What helped me was verifying, by calling the real paypal numbers I already had. Lesson: do not trust any strange phone numbers & very "professionaly sounding fraud prevention" call, just call back the the real paypal numbers.
I have my Paypal business account which I was using for last year for my study online transaction and helping other students. My account was running fine and I was doing day-to-day transactions. On June 3, 2021 Paypal limits my account and blocked the withdrawal of my funds without any reason and says we are holding your funds and closing your account.
I was holding my hard earned cash in that account and they have blocked me with all of the transactions without any reason. I asked in their message centre what violation I have done they said we are not supposed to tell you that. Paypal is holding my money for no justification and holding it illegally.
Paypal email = [email protected] Muhammad Hashir
+966560242297
Sold item on EBay,buyer paid through Paypal, Paypal claims non payment, attempted to resolve by e-mail and phone, spoke to person who was English impaired, absolutely no resolution , totally frustrating, no accomadation for disability in hearing
In mid February there was a fraudulent charge on my credit card through PayPal. I called Capital One, they issued me a new card, credited my account, and started an investigation. I also called PayPal to let them know. When I received my new card, I added it to my PayPal account to cover the reoccurring charges I have set up. On March 15, during the on going investigation, PayPal took it upon themselves to re-charge the amount on my new card without my permission or awareness. I found out by logging into my credit card account to check my balance. I called them and they confirmed it was the same charge put back through by PayPal and it cleared my account and funds removed. After an hour on hold with PayPal, I demanded to know the name of the person who made the unauthorized charge and was told they have no record of it.
The exact same thing happened two years ago with PayPal, but it was with my bank account debit card. During an ongoing fraud investigation, they took it upon themselves to re charge my new account without my permission.
Paypal has held money for since March 3,2021 and has permanently limited access to my account. I received $2831.77 which was initially disputed because of the hold on my account but case closed in my favor. I cannot withdraw because of the hold on my account and also informed me that I wont be able to for 180days.
They also charged an extra $91.60 for a transaction I had to cancel because of hold on my account reducing my balance to $2730.17. The did not give a clear reason but say it has to do with user agreement. I am a new permanent resident, not know much and no one to help. money on hold was a long time saving for my family that needed to be used during these trying times of covid. Please help
Ordered on line 1 x Limited Edition Heritage Series Model K5 Quart Tilt-Head Stand Mixer (KSM180RCMB) = $71.00,
Received a tiny package with 2 plastic beads included, nothing else.
USPS Tracking number was same as on "Details about your shipment" that I received by email on 1/24/21.
Pay Pal/Ebay notified me I am owed a refund of $65.74 Nov. 29th.Closed my account, never received the refund? Ebay said they gave Paypal the credit., can't contact pay pal because account closed? www.paypal.com. Usual run around. Advise not dealng with PayPal. Amazon puts them to shame.
I placed my order from the company. The items arrived and were not as described or depicted in Facebook. So I agreed to return the items well within t the return time to receive a full and complete refund. I have not. And the email again to contact the company they provide is no longer any good.
SCAM JOB THROUGH PAYPAL, BY NANAK SINGH FROM South Carolina. TRYED TO GET 479.99 FROM ME IN PAYPAL,HIS PHONE NUMBER IS 1-803-500-1120 the 479.99 was stopped in time,but also there tried to get 998.00, that went through, but my bank will put a stop to that. this came from a towel head from South Carolina
I attempted to log in to PayPal to start using the service to receive payments. Log-in failed because of a 2-step verification requirement. I was unable to receive a verification code to complete log-in because the phone number on file has been disconnected and assigned to another user. It's impossible to get past this 2-step verification requirement,a sthere are no other options besides receiving a text att the phone number on file. I have been unable to breach PayPal's automated phone system to speak with a human agent. I also contacted PayPal Support on Twitter (@AskPayPal). They were unwilling to help.
I contacted Support via the website's Chat Offline option. On 11/3/20, an agent told me I would receive a call from Support within 24 hours (by 11/4). It's November 5 and I've received no phone call. I engaged in another online chat, demanding that the agent delete my accounts and information from their database. She refused. My account is limbo, and I am unable to delete it or receive support of any kind.
I contacted paypal by phone because clearly going through there web sight support was going to be a nightmare just kept getting the same canned message sent by there computer. Plus i couldn't file an online transaction to dispute because they did not show up in my account history.
After calling the number listed on the transactions on my bank statement. I eventually got a human. she acknowledged she sees them and she will get to the bottom of it. I told her ok i would be looking for the credits to show up in my account since i had no clue what they were.
I hardly ever use paypal maybe two to three times a year, Two days later i get a email saying my dispute has been solved and they found nothing out of the ordinary on my paypal account,
WTF im thinking. I haven't been able to get any help on line or phone when ever i call auto attendant says they can not help me with my problem and hangs up on me.
They claim they process hundreds of millions of dollars in transactions every day world wide, Needless to say they won't be touching any of my money eve again even if they make it right
I do not appreciate paypal closing my account claiming that I sold an item to my boyfriend and that he did not receive the item, but he only sent me money and then he turned around and filed a claim stating that he did not receive the item therefore he needed his money back. I had explained several times that I did not sell him anything he simply sent me money and apparently he chose the option that he bought something from me when he did not.
I don't understand how paypal can just go by his word instead of requiring him to so proof that he purchased an item from before they just decided to closed my account and also I have a balance on my account and they will not allow me access to it until after 180 days this is unacceptable practice done by a business I had my account with PayPal for a long time and have never had an issue like this to occur. If they are not going to allow me to continue to use my account they could at least allow me to get my money off my account I hope y'all can help me get this resolved this is very frustrating very.
On 7/21/2020, a Client of ours filed for a refund with PayPal (PP) for a $416.80, which $416.80 PP immediately removed from our PP account. The $416.80 was a NON-REFUNDABLE down payment by the Client for a unique, customized handmade device we made for the Client thru our company, Lone Star Consulting, Inc. (LSCI), relevant to locating electronic harassment transmitters. We filed fast our fast dispute with PP. PP states on its site that these types of disputes are normally resolved in 5 days. Now, 60 days have expired and PP still has not returned our money.
When we filed our dispute with PP about this chargeback, we provided PP detailed contract information to prove that the Client was NOT entitled to any refund. However, PP assumes it can nullify contracts between buyer and seller just on any whim, regardless of what type of item was sold or the provisions of the contract. But we suspect that the real purpose for PP to take ultra-long periods to resolve complaints or to never resolve them is to float or outright steal the withheld money. To do that, we believe that PP engages in fraud, fiduciary malpractice, third-party interference into legally-binding contracts, and unfair business practices. In short, clearly PP stole our money.
Lone Star Consulting, Inc. creates unique and customized electronic and mechanical devices, based on the specifications the Client specifies in our Customized Devices Application Form (CDAF) contract. Our customized devices are not available from any other source. The CDAF requires that the applicant Client fully and unconditionally agrees to the provisions of our www.lonestarconsultinginc.com/policies.htm webpage. These policies state the following, which PP nullified:
. (1) The required 1/3rd down payment ($416.80 in our case, paid for thru PP) is NON REFUNDABLE if we attempt to provide the Client a device. We completed and successfully tested our device, and the Client received our device, so therefore, the down payment is not refundable. On this alone, PP had no right to honor the Client's complaint.
. (2) Because our devices are unique and customized handmade by our professional staff in the U.S.A., they are much more costly for us to make than mass-produced devices using low-paid factory workers, AND our unique devices cannot be resold if returned, is why we require on our policies.htm webpage that if the Client finds a defect or omission that occurred at our end, the Client must provide us a reasonable opportunity to repair or replace the defect or omission. The Client did not take this required step. Even if the damage is not our fault, we usually repair/replace the device anyway for free because many of our Clients buy additional devices from us.
. (3) On our policies.htm webpage, the Client fully agrees to not reverse any charges without first giving us a fair chance to repair or replace the device. PP enabled the Client to also breach this contract provision.
. (4) The device has not even been returned to us! Much less returned to us with the Return ID# we require for safety and security reasons to make sure that the package is one expected by us. PP claims that the Client provided PP a Tracking #, but in the U.S., one can reserve a Tracking # without actually physically shipping the package.
. (5) Against our policies about not paying us thru PP (because PP has very serious security issues), the Client paid the $416.80 thru PP. We finally relented on accepting the PP payment, because the Client needed the device right away and we did not want to delay any longer, and because hassling Clients is seldom a good thing.
. (6) We shipped her device in excellent working condition. We tested it here and it was fully functional. The Client is located in Italy, and complained that her package was being held up in France, which means that French Customs likely damaged the device by rough handling and/or powerful X-Rays. We ship FOB our shipping point (one of our policies.htm policies), and are not responsible for damages and losses which occur enroute or at the Client's end.
If PP is permitted to arbitrarily, capriciously and for its own profit nullify business contracts, then how can businesses paid thru PP even have contracts with their Clients to begin with? A business owner would be clinically insane to allow purchases thru PP, because crooked buyers can easily rip it off. This is a gross interference and disruption of businesses, and PP is an existential threat to the free enterprise system. There are vast differences in what businesses require to successfully function, make a profit, and provide their quality products and services to the public, so a one-size-fits-all PP refund policy cannot possibly be fair and reasonable to all business types. And PP policies can change on a dime, without prior notice to or permission from PP users.
PP policies may work fine for someone selling cheap items that can be restocked and resold with little loss if a product is returned, but because our devices are all unique, custom made and costly, if refunded without reasonable justification and a chance for us to repair or replace, is a large loss to custom shops like us. Therefore, it is a very reasonable contract provision for us to require that the Client first give us a fair chance to repair or replace the device, which this Client did not do, before demanding any kind of a refund, and to require receipt of the returned item if a return later becomes justified.
Regardless of what PP claims, PP has the fiduciary duty to its business users to responsibly, fairly, reasonably and timely handle transactions of ours thru PP.
We complained to PP several times about both their unjustified ripping us off of $416.80 from our PP account and the endless amount of time it was taking to resolve our case. PP refused to justify the former, or give us an end date for the latter. It is difficult and some times impossible to communicate with PP. PP responses are often computer-generated BS that solves nothing - meanwhile, its officers live high and YOU are paying for it.
John Williams, CEO, Lone Star Consulting, Inc.
PAYPAL is THE worst company on earth when it comes to BUYERS protection.. STAY AWAY, STAY AWAY, STAY AWAY- YOU HAVE BEEN WARNED.
The paypal nightmare starts when YOU DO NOT RECEIVE THE ITEM OR RECEIVE PART OF THE PURCHASE .I purchase 2 items but I received one item and have absolutely NO ISSUES with the item received. .I did not receive the second item I contacted paypal and this is where the nightmare starts. I found out that Some idiot (S) at paypal has setup a ridiculous policy that if you DID NOT RECEIVE YOUR ITEM PAYPAL WILL TELL YOU TO RETURN WHAT YOU DID NOT RECEIVE AND IF YOU DO NOT RETURN WHAT YOU DID NOT RECEIVE they will deny your claim PAYPAL DOES NOT CARE.
IF YOU WILL LOOSE ALL YOUR MONEY sounds ridiculous?? I LOST MONEY due to this ridiculous, NON SENSE policy of paypal.sellers know this loophole in paypal ‘ s stupid policy and they are defrauding helpless customers. SHAME ON PAYPAL.
My Advice to BUYERS ; You should remove your bank account, credit card from paypal account AND STOP USING PAYPAL They are useless and have become IRRELEVANT . if you are reading this and you want to save yourself from TOTAL AGGRAVATION AND LOST MONEY then just do one intelligent thing in life- STOP USING PAYPAL.you will thank this post someday.
My account went into a negative balance due to transactions transpiring. PayPal messaged me multiple times to add funds with their how to's. However, when trying to add funds, they gave an error message and never let me add funds. I finally got an email saying it'll be sent to collections and also told by their customer service rep to call their collections department. Ultimately, I was able to outsmart their system by going into my account, sending a request for funds to another email of mine, then clicking the pay now button and paying as a guest. Only then was funds put into my negative account. They charged me $6 to make that payment. Robbery. Will not use again. Rather use CashApp or Venmo.
I purchase an item online through PayPal that came out of China. I did it because I thought PayPal would back me up if there would be a problem. The item was faulty.
After multiple failed attempts to get my money back from the vendor, I had put in a dispute with PayPal.
I followed there instructions and requests. After four months they decided to close my case because I didn't follow up with the requested information PayPal needed to go forth with this case. That is not true because they asked me the first time to open the case for that same information and I informed them of that.
After a little more than a month silence I received today a notice of case closure because I didn't provide them with the info they had requested, which is not true.
So not being able to respond to that email I needed to sign in for review. The problem is I can not for some reason. I tried creating a new password but a message popped up there is a problem on their end.
Four months of this crap. I was warned about PayPal's ethics, and I didn't listen. So now I am taking every possible route to be sure that everyone knows about them.
I was charged a $37 fee to transfer funds from one of my accounts to another. There was no message or disclosure of any fees prior to transfer I usually use my office computer and have never been charged a fee to simply transfer funds from one of my paypal accounts to the other. The funds were part of my balance and I did not use a credit card or checking account to transfer. With covid I decided to use the iphone app.
I did the same process and there was no prompt or mention of any fees. I simply said pay friend and put the email address of my other account as the destination. There was absolutely no mention on the Paypal Iphone app of any fees. When I logged into my other account I noticed I was shorted $37. After looking into further noticed a fee was automatically deducted from the amount transferred as "payment for goods and services" even though it was not a payment for goods nor services.
I think it is very poor business practices and sneaky to charge a fee without ever mentioning or disclosing upfront any such fee. I would like a refund of the $37 fee or the transaction reversed. I wonder how many other people simply transfer without noticing this. When I called customer service you get a message that due to COVID nobody is available and then the automated message hangs up on you. I tried communicating through the message center but most of the reps appeared to be copying from a script and nobody had the authority to resolve this situation.
Most of the reps seemed to be located outside of the US as well which is somewhat disconcerting considering this firm stores US citizen's private information such as social security numbers and date of births. This is a large publicly-traded company and not a single person to answer a phone!
I have tried to contact Paypal for months with disputes for four separate cases that have gone unresolved and the product was never delivered. Paypal has stolen my money and offers online supposed disputes and closes cases saying resolved.
Nothing has been resolved and Paypal is the main contact for all four disputes. This is a scam. I want a refund and I am unable to get anything resolved or even speak to a human being or have my money returned and NO products received. This is theft. and I would like to report Paypal.
On May 31st I bought the Garden DLC expansion for Archeage Unchained through PayPal. I then started getting errors when trying to start the game. I tried all the suggestions on Gamigo’s website. I also reformatted my computer and reinstalled the game. I was still getting the errors and not able to play the game. So I went to PayPal and asked for a refund.
The Garden DLC expansion was released on June 11th.
I received an email on June 1st from Gamigo saying they suspended my account because I requested a refund through PayPal.
PayPal closed the case in Gamigo’s favor saying that Gamigo provided proof that I received the service.
I then sent a message to PayPal through the message center because their phone customer service is closed, asking what proof was provided that I received a service for a game that had suspended my account before the expansion was even released. They said the case was closed and I should try to resolve the situation outside PayPal.
I asked that my case be escalated to a manager. I was told I would be contacted that day. I waited 1 day with no response. On 6/18/202 I messaged again saying I had not yet gotten a response.
Someone answered saying that since the expansion was not released yet that it was not covered under Purchase protection which is not what they told me before.
I asked that my case be escalated to a manager three times and was denied. They told me repeatedly to take the dispute outside PayPal. I was told my refund was denied because of “policies and legalities” that PayPal had to adhere to. I asked what policies and legalities make them refuse a refund when clear proof is provided that a service was not received.
I filed a dispute with my bank who contacted PayPal. I then received 3 consecutive emails from PayPal all with conflicting information.
The first said that the bank and my secondary payment method declined the charge (The charge that I’ve been disputing for almost a month) and that they used money from my PayPal account to cover the charge. There was no money in my PayPal account it’s been on 0 for awhile. And why would they say they were paying a charge that they already paid that I had been disputing?
The second email said that the bank contacted them asking for a refund of the charge and their records showed they had given me a partial refund on May 31st so they used that money to pay the bank.
They never gave me a partial refund because they denied my claim saying the merchant was in the right. And they consistently refused to review the dispute telling me take it outside PayPal so why would they claim they refunded me the day I opened the dispute? Again there was no money in my account.
The third email said the bank notified them of fraudulent activity on my account and they wanted me to send them information proving the bank account was mine and that my PayPal account would be restricted until I sent proof.
I went into PayPal and tried to remove my payment methods so I could close the account because of all of this and it refused to let me remove my bank and debit card information.
I sent a message through the message center asking them to remove my payment methods so I could close the account and leave.
They responded with you will have to verify that the accounts are yours first please send the requested documents and it will take 3-5 days for us to verify. I know that is not correct. They have the ability to remove without trying to get more information about my bank account.
I responded saying I would not send them anymore information about my bank and they didn’t need any more information to remove the payment methods from my accounts. I asked again to please remove the payment methods from my accounts so I can leave. I also asked for them to escalate to a manager or account specialist.
They denied my refund when I sent clear proof that I did not receive the service. Now they are trying to get more information about my bank after I took the dispute outside PayPal like they told me too and refusing to remove the bank and debit card from my PayPal account so that I can close it.
I have been dealing with this since May 31st it is now June 22nd.
They have repeatedly refused to escalate to a manager. And there is no other way to contact them other then the message center.
On December 31, 2019 I purchased a massage gun advertised on Instagram. The advertisement showed a 2 year warranty which is on the printed receipt. Within 90 days of receipt the item broke so I contacted the merchant only to find they wanted me to return the product to CHINA which included me paying for shipping which would have cost 128% of the purchase price. Naturally no one in their right mind would pay MORE than the cost of the purchase to return it for a refund.
Both PayPal and the merchant have gone to great lengths to hide the fact that the merchant is in Shenzen, China, not in the United States as one would expect with an advertisement on a U.S. medium. On my credit card statement the charge is shown as "ONLINETECH4029357733", within my PayPal account the merchant is shown as "Hudsow Co., Ltd" and I was instructed to return the item to "Zarake Company" in Shenzen, China.
I contacted the seller numerous times and took the item to the post office to mail to China, only to find the regular box and even with a flat fee priority mail box the cost of shipping would be $77 - all to return an item costing $59.99.
I communicated the lack of fiscal feasibility to return the item and received a response of "what do you want us to do?" I was very reasonable asking they either: 1) refund my money, 2) set up third party warranty service providers in the U.S. as do thousands of companies, or 3) allow me to open the massage gun to see if I could diagnose the problem and have them send me the part(s) needed to fix the problem. I even took a picture of a warranty company that had wrapped its van with advertising to show them exactly that warranty service companies do exist. Instead of honoring their warranty the Chinese company wanted to negotiate, first offering $5, then $17, both of which I rejected as I wanted a full refund or a fixed product as that was what was promised vis a vis their warranty.
After numerous failed attempts with OnlineTech4029357733 aka Hudsow Co., Ltd. aka Zarake Company I contacted PayPal since the payment had been channeled through them. PayPal was actually WORSE than the mainland Chinese company because they wouldn't even answer their phone and their website wouldn't allow me to file a dispute. After many tries I sent a message and got a response that allowed me to file a dispute. I was told by PayPal they couldn't do anything because the product had been "delivered". I repeated my complaint at least 5 more times through their messaging system, always with a different person responding, always resulting in PayPal saying they can do nothing.
Clearly PayPal prefers to support mainland Chinese companies that RIP OFF US consumers.
Also be VERY VERY AWARE of advertisements on Instagram. The purchase was made on Instragram. I also purchased facemasks on Instagram on 3/28/2020 with an advertisement that said they would ship within 24 hours. I investigated the advertiser (StarTech) who showed an address in a condominium in Miami, Florida. I know e-commerce has a lot of drop shipping so I ordered. The next morning I received double email and double text confirmations of my order which made me afraid the company was not reliable. I tried to contact them by phone and email with no answer on the phone and the first email rejected which made me even more concerned. Eventually I was able to contact them, but they refused to allow me to cancel the order despite it being within 24 hours and still on a weekend.
After my concerns I requested to cancel the order the day after it was made, which was a Sunday. The company (StarTech) responded the item had already shipped and would not allow me to cancel. 4 or 5 days later they gave me a US Postal tracking code which did not even show up in the USPS system until April 10th - with no information other than "awaiting receipt in LaPuente, California". Now ask yourself, why would a product being shipped from Miami still be waiting delivery in California two weeks after being "shipped" when the final destination was Houston, Texas????
Five weeks later the product was shown to be delivered (May 4th), but was NOT delivered. Remember this is after a promise of shipment by March 29th or 30th! Clearly this is a second case of a mainland Chinese company fabricating lies to US consumers and refusing to do business in a honorable manner. In this case the charge was through my credit card company and with my reams of communication they reversed the charge.
BEWARE when buying on Instagram which is owned by Facebook. Chinese companies are stealing from American consumers and the American companies of PayPal and Instagram are supporting these dishonest companies to put money in their own pockets.
Got a e-mail saying that my paypal account was being billed for $1399.99, For a e-bay store, But I don't shop on e-bay it is a rip off to high for shipping. And didn't use my Paypal for over 8 year's. Didn't give them any information about my account. They said they would give me a e-mail in 24 hour's saying it was canceled, yeah MORE TOWEL HEAD BULLSH*T.
Dispute notes with PayPal:
April 14, 2020
Dear PayPal,
I purchased 20 led flame lights on Face Book from a company named JENBIRD who stated that they were an American company located on the east coast. This is just another bait and switch rip off from China! You have there, (3) pages of unresolved complaints on you website from other PayPal customers who have also been intentionally mislead..My money is gone and I have no communication from them at all. The JENBIRD website has been removed and so has the Liyang Chengbo Furniture Co., Ltd. Website I made this purchase through PayPal because this transaction was “Guaranteed” by you.
I want to stop this transaction and get my money back. The only reason I made this purchase was because it was guaranteed by PayPal. Keep your promise to your customers and go after this company. If you can’t resolve this I am due a refund. Your prompt attention is greatly appreciated. Thank you. Please keep me advised as to your progress.
Hello Marily Badger,
We received the case(s) you filed on April 23, 2020.
We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.
We're sorry for any problems you may have experienced with the transaction(s).
Transaction information:
Dispute Case ID: PP-D-63053432
Transaction Amount: $159.80 USD
Dispute Amount: $159.80 USD
Transaction ID: 7WV67482169284002
Transaction Date: April 12, 2020
Thanks,
PayPal
I did receive a box of child’s play lights. Total garbage that in no way resembled the stolen photos that JENBIRD used to advertise and sell counterfeit merchandise. I will be closing my PayPal account and I will no longer purchase anything off of FaceBook!
Pay Pal never checked back with me to see WHAT I supposedly received. They just happily closed the case with out even checking as soon as they saw a tracking number. I ordered 20 36" LED Flame Torch lights and I received 12 I foot tall toy lights that are headed for the trash can.
Sent money to paypal email but the user hacked the paypal system and received money illegally. Not the correct address
[email protected] - fraud
On November 6th of 2019, I bought a bunk bed from sale club LLC online. It was $164. I dont usually buy online unless they have the option to pay with PayPal. I always felt safe with knowing that PayPal had the buyer protection policy.
It became the 19th of November and my son had still not received the bed. I checked PayPal to view the invoice. It looked correct with my son's shipping address on it.
I then went to the UPS site and ran the tracking number. Shockingly, I saw that the status of my shipment was "delivered" at "the dock", and signed for by Hoopman!I dont know who this Hoopman is, and why was it dellivered at a dock? It sounded commercial to me. Not a residence at all.
I immediately called UPS and gave them the tracking number. They looked it up, then told me it was delivered. I told them that I hadn't received it. They then tried to tell me that the tracking number I gave them doesnt belong to me. That's when I asked to speak to a manager. The manager told me that the package had a different address on it than my son's and that's where it was delivered. Though l asked multiple times, UPS would not tell me the address, because of their 'privacy plicies".
I was outraged! All I knew was that it went to somewhere in Grand Rapids, MN, it was delivered to "the dock" and signed for by "Hoopman', There was nothing more UPS could do for me, so l called PayPal. I thought they would help me for sure!
To my dismay, they did nothing but argue with me. She wanted me to get a signed document by UPS stating that the shipment went to another address. I told them that I had a hard enough time talking to them and that they wouldnt give me the shipping address because of their privacy policy, but PayPal still insisted I get this document.
I again called UPS, and again they told me they would not help me. I went back and forth from PayPal to UPS trying to get someone to help me. At one point I talked to a nice lady at PayPal who said she will refund the money back to my card, because if havent gotten it, because it went to the wrong address, that wasnt right.
Later that night,I looked at my email to see that PayPal overrode her decision, and would not reimburse me. I was not getting anywhere. PayPal then asked for me to start a lost package claim with UPS. That's what I did.
The next day, I received an email from UPS. It was about my claim. It actually said where the package was shipped to! It stated that it was shipped to L&M Supply in Grand Rapids. I thought, "Now I have proof for Paypal!"
I immediately sent them that proof. I received an email back from them saying that I still must provide that document by UPS, even though what l sent them was undeniable proof of the shipment going to L&M Supply. Not my son.
On December 10th I called UPS again to ask for a document stating that the shipment did not go to my son's address. Finally an understanding and helpful lady answered. She said she would send me the documentation that I needed for Paypal to my email.
The document stated that the shipment went to 'the DOCK, was signed by "HOOPMAN", and it was delivered to L&M Supply 1200 East Highway 169 Grand Rapids, MN. As soon as I got it, I forwarded it to PayPal. They again denied my claim, although l'd done everything they had asked me to do. Their explanation for the denial was that the package was deemed "delivered". Delivered to whom, didnt matter. Paypaľ's buyer proportion plan is a farce.