Customer service is the worst I have seen. I was transferred all over because no one had a clue what to do. Finally I was hung-up on because she didn’t know how to help me. This is, in my opinion a true reflection of the entire team.
I was charged twice through their rental website, causing my account to overdraft. I then received a $35 fee from my bank which WellsFargo easily took care of. To my surprise I logged into my apartment complex's website and have a $50 bounce check fee from Paylease as well. After calling Paylease I spoke to an incredibly rude woman who first thing asked for a transaction number. I told her I couldnt find one on the website and then she told me that I wasn't using their website and then asked me my Apartment Complex and State. Almost immediately she calls me by my name (which I did not give her yet), knows my e-mail and has access to my apartments website (But it isn't their website).
I ask her about the $50 fee and tell her how I was charged twice, which caused an overdraft fee. She states it was my fault, they weren't to blame and kept repeating herself no matter what I said. I eventually asked to speak to her manager and I was transferred to a machine that stated 'They weren't taking calls at this moment' and then disconnected me. I went to work and come back home to check my banking account and see a Paylease.com Resident $25 fee on my bank statement. This woman not only forced me to pay the $50 fee so I could continue paying rent via the website I am forced to use but then charged me a $25 fee for being a Resident of their website. This company is 100% a scam and I will not be moving into any apartment complex in the future that uses this company. Stay far away!
Hello, I have rented from a property management company in Arcadia California and they offer us to pay our rent through a company called Paylease. I have over 700 credit and pay my rent with joy at the beginning of each month. Twice during my rental of this $3300 home, I have been told by my management company that the rent was not paid. This means that they would acquire, along with Paylease receiving part of that profit, $100 fee, each time this happens.
Most of us don't screen grab each time we do a transaction for proof, and this is where I feel there is a potential loophole. Not only did I double check that I paid my rent by going back in to pay lease and looking at the ledger, I also called my landlord, Lotus property management, in Arcadia. On or around the 9th of the month, I called to inform the accounting department that I paid the rent but that it had not come out of my account, yet. The woman in the department at Lotus put me on hold, came back a minute and a half later and said she'd call me back.
Of course, I never heard from her. It is now three weeks later, the money is still not out of my account, and I just received a notice that I owe additional hundred dollar fee. Where is no three day notice, it's just a basic letter saying that I owe $100 more, Plus the rent. I called Paypease to discuss matter. Of course, they asked me if I had a transaction number. Ron Ikelea, due to the last time this happened, I do believe a screen grabbed this, could not locate it on my laptop while on the telephone, but will look through my phone; however, regardless of whether or not I successfully took that action, I requested that they investigate through their IT department.
I was told that IT could not do that due to encryption issues. I asked to speak to management and twice got forwarded to an odd voicemail that after 30 seconds of waiting, hangs up on the customer. I also did discuss with this rap, before she transferred me, but I was going to seek legal counsel as I am now becoming suspicious about potentially an egregious fee enhancing scheme. This series of events left me feeling comfortable . There's currently enough money in my account to put down on a purchase of my own rental and I am not a late payor, at this unit. In fact, I am incredibly diligent and pay this rent, first, because it is a high number, $3300, every month, and they are so eager to collect fees from me that I know that if I don't pay it, there is no wiggle room.
This is, incidentally, in my opinion, a horrible way to treat their tenants who do pay. If you are a day late, on occasion, that should not be an issue and will ony foster their continuing to get hundreds of terrible reviews, which they already have on their yelp. I will be calling my lawyer today to figure out how to subpoena my records. I'm concerned that with hundreds and thousands of payors, that they are collecting fees on payments that have indeed been paid but are missed leading the tenant into believing it was not paid in order to make an additional profit margin. I'm not sure if the landlord is a part of the scam or not but would appreciate responses to this so I can gather information and open an appropriate class action also, if necessary. I will report back my findings.
PayLease, LLC. Reviews
Horrible
Customer service is by far the worst I have ever seen.
Horrible
Customer service is the worst I have seen. I was transferred all over because no one had a clue what to do. Finally I was hung-up on because she didn’t know how to help me. This is, in my opinion a true reflection of the entire team.
A Total Scam Of A Company
I was charged twice through their rental website, causing my account to overdraft. I then received a $35 fee from my bank which WellsFargo easily took care of. To my surprise I logged into my apartment complex's website and have a $50 bounce check fee from Paylease as well. After calling Paylease I spoke to an incredibly rude woman who first thing asked for a transaction number. I told her I couldnt find one on the website and then she told me that I wasn't using their website and then asked me my Apartment Complex and State. Almost immediately she calls me by my name (which I did not give her yet), knows my e-mail and has access to my apartments website (But it isn't their website).
I ask her about the $50 fee and tell her how I was charged twice, which caused an overdraft fee. She states it was my fault, they weren't to blame and kept repeating herself no matter what I said. I eventually asked to speak to her manager and I was transferred to a machine that stated 'They weren't taking calls at this moment' and then disconnected me. I went to work and come back home to check my banking account and see a Paylease.com Resident $25 fee on my bank statement. This woman not only forced me to pay the $50 fee so I could continue paying rent via the website I am forced to use but then charged me a $25 fee for being a Resident of their website. This company is 100% a scam and I will not be moving into any apartment complex in the future that uses this company. Stay far away!
Hello, I have rented from a property management company in Arcadia California and they offer us to pay our rent through a company called Paylease. I have over 700 credit and pay my rent with joy at the beginning of each month. Twice during my rental of this $3300 home, I have been told by my management company that the rent was not paid. This means that they would acquire, along with Paylease receiving part of that profit, $100 fee, each time this happens.
Most of us don't screen grab each time we do a transaction for proof, and this is where I feel there is a potential loophole. Not only did I double check that I paid my rent by going back in to pay lease and looking at the ledger, I also called my landlord, Lotus property management, in Arcadia. On or around the 9th of the month, I called to inform the accounting department that I paid the rent but that it had not come out of my account, yet. The woman in the department at Lotus put me on hold, came back a minute and a half later and said she'd call me back.
Of course, I never heard from her. It is now three weeks later, the money is still not out of my account, and I just received a notice that I owe additional hundred dollar fee. Where is no three day notice, it's just a basic letter saying that I owe $100 more, Plus the rent. I called Paypease to discuss matter. Of course, they asked me if I had a transaction number. Ron Ikelea, due to the last time this happened, I do believe a screen grabbed this, could not locate it on my laptop while on the telephone, but will look through my phone; however, regardless of whether or not I successfully took that action, I requested that they investigate through their IT department.
I was told that IT could not do that due to encryption issues. I asked to speak to management and twice got forwarded to an odd voicemail that after 30 seconds of waiting, hangs up on the customer. I also did discuss with this rap, before she transferred me, but I was going to seek legal counsel as I am now becoming suspicious about potentially an egregious fee enhancing scheme. This series of events left me feeling comfortable . There's currently enough money in my account to put down on a purchase of my own rental and I am not a late payor, at this unit. In fact, I am incredibly diligent and pay this rent, first, because it is a high number, $3300, every month, and they are so eager to collect fees from me that I know that if I don't pay it, there is no wiggle room.
This is, incidentally, in my opinion, a horrible way to treat their tenants who do pay. If you are a day late, on occasion, that should not be an issue and will ony foster their continuing to get hundreds of terrible reviews, which they already have on their yelp. I will be calling my lawyer today to figure out how to subpoena my records. I'm concerned that with hundreds and thousands of payors, that they are collecting fees on payments that have indeed been paid but are missed leading the tenant into believing it was not paid in order to make an additional profit margin. I'm not sure if the landlord is a part of the scam or not but would appreciate responses to this so I can gather information and open an appropriate class action also, if necessary. I will report back my findings.