I cannot recommend this company to anyone. First they tried to sell my company the most expensive service as their basic necessary kit. I could not understand how this could be so expensive 1400 USD per month for something I later found out I could get for 100 USD per month.
I tried to cancel it straight away. Paychex still continued to withdraw money from my account for months after I wrote I did not want to be a customer anylonger which was accepted. I never got any help except for one template. I was promised my money back.
Paychex never returned the 3000 USD they owed my business. This is now more than 6 months
ago. Toby Laur was the person who severly oversold my business something we did not need at all and promised our business something completely different than what it was he tried to actually sell us.
Jonny Hawley was the manager who promised he would fix it but nothing happened despite numerous contacts. I sincerely hope noone else will have this experience. I have had my business for 30 years and never experenced anything similar.
I am not one to write bad reviews or lamblast a company, however after several years of putting up with Paychex, my time has come. The best part of this company is their sales department. They could sell you a lake in the Mohave Desert. Unfortunately, the customer service and accounting has been abysmal. There were several occasions where employees were not paid or worse yet, were overpaid by thousands of dollars. Have you ever tried to get the taxes you pay for your employees back from the US Government?
Finally, I thought I had things straightened up with them so when a salesman came knocking to sell me their 401K services, I listened. Then I signed up. Once again I was clobbered with errors and misinformation. At this point, I have been trying to close my 401K account with them since May 2015. It has been a lesson in how to totally alienate a customer by slight of hand, outright lies and dashed hopes that it would all be over soon.
I am seriously considering a class action lawsuit against this company. If they've done this to me, I imagine there are many other consumers who have a similar story to tell.
Paychex Reviews
I cannot recommend this company to anyone. First they tried to sell my company the most expensive service as their basic necessary kit. I could not understand how this could be so expensive 1400 USD per month for something I later found out I could get for 100 USD per month.
I tried to cancel it straight away. Paychex still continued to withdraw money from my account for months after I wrote I did not want to be a customer anylonger which was accepted. I never got any help except for one template. I was promised my money back.
Paychex never returned the 3000 USD they owed my business. This is now more than 6 months
ago. Toby Laur was the person who severly oversold my business something we did not need at all and promised our business something completely different than what it was he tried to actually sell us.
Jonny Hawley was the manager who promised he would fix it but nothing happened despite numerous contacts. I sincerely hope noone else will have this experience. I have had my business for 30 years and never experenced anything similar.
With kind regards,
Ida Johansson, IES Capital Partners US
I am not one to write bad reviews or lamblast a company, however after several years of putting up with Paychex, my time has come. The best part of this company is their sales department. They could sell you a lake in the Mohave Desert. Unfortunately, the customer service and accounting has been abysmal. There were several occasions where employees were not paid or worse yet, were overpaid by thousands of dollars. Have you ever tried to get the taxes you pay for your employees back from the US Government?
Finally, I thought I had things straightened up with them so when a salesman came knocking to sell me their 401K services, I listened. Then I signed up. Once again I was clobbered with errors and misinformation. At this point, I have been trying to close my 401K account with them since May 2015. It has been a lesson in how to totally alienate a customer by slight of hand, outright lies and dashed hopes that it would all be over soon.
I am seriously considering a class action lawsuit against this company. If they've done this to me, I imagine there are many other consumers who have a similar story to tell.