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report scam| Country | United States |
| State | Florida |
| City | Jacksonville |
| Address | P.O. Box 551617 |
| Phone | 1-855-266-8051 |
| Website | https://www.paychekplus.com/ |
Locked or deactivated my card with over 7 grand on it. Can't reach anyone by phone and can't log into their website with any of my personal info.
Had the card for many yrs. No major problems until today. Went to use my card only to find its been deactivated. I call the company to find out the issue and was told a place that i had used my card had fraud and they shut my card off. I have recently moved and then the b.s. starts. I have to fax them a bill or mail that has my new address and my photo id. Now please remember we are in the mix of this whole QUARANTINE and everything as we know is limited. They said i could call back in 4hrs after its sent to make sure they got it. And of course they said they couldn't read it. So i had to do this again. Funny how all this happens about the time the economy and stocks are stupid....
This same thing happened to me!!! but the customer service wont even answer the call! what number did u call?
This is a ghost Company ,they dont have any location they block my account because they need proof of identification ! a copy of my id and ssn !they gave me a fax number so i fax them the Copy .called them back the next day but they told me they didnt received it. i being sending faxes everyday dir already 2 weeks and they keep telling they havent received any!dont trust this ripoff company !i i just wany my money back
DO NOT GET A PAY CARD. USE A REAL BANK AND SIGN UP FOR DIRECT DEPOSIT. PAYCHEK PLUS CARD PEOPLE ARE A JOKE. THEY RANDOMLY DEACTIVATED MY ACCOUNT FOR OVER A MONTH AND I HAD NO WAY OF ACCESSING MY FUNDS. THEY WERE HOLDING A COUPLE THOUSAND DOLLARS FROM ME AND HAD NO REASON AS TO WHY. I HAD TO GO TO CORPORATE TO GET MY CARD REACTIVATED SO I CAN TRANSFER MY MONEY TO MY REAL BANK ACCOUNT WHICH TOOK ANOTHER COUPLE DAYS. I ALSO HAD TO PAY A TRANSFER FEE TO GET MY OWN MONEY. RIDICULOUS. THE PEOPLE ON THE PHONE WITH PAYCHEK PLUS COMPANY ARE SO SO SO RUDE AND DON'T KNOW WHAT THEY ARE TALKING ABOUT. I CALLED THEM OVER 6 TIMES WHILE MY CARD HAS BEEN DEACTIVATED TO FIX THE PROBLEM AND EVERY SINGLE TIME THEY GAVE ME A DIFFERENT STORY AND DIFFERENT THING I NEEDED TO DO TO REACTIVATE THE CARD. SUCH A WASTE OF TIME NEVER WANT ANYTHING TO DO WITH THEM ANYMORE. AFTER I GOT ALL MY MONEY OFF THE PAYCHEK PLUS CARD I DEACTIVATED THE CARD BECAUSE THEY DO CHARGE CARD INACTIVITY FEE.
Okay so check this out...This starts few days ago
I talk to a girl(don't know her name) This is before I actually saw the stimulus money in there..but I know that I did direct deposit with them last, ya know, with
my tax return. When I got actual account, Wells Fargo that is, I didn't need the paychekplus card. I threw it away. So anyway, I call and tell her I need another card, but
the address that I have on file is not the one I live with. So she says take a picture of your ID and FAX it in. She continued to say that if the address on my ID is not
the current address then I also need a letter of something with the current address.. And I'm like, yo wtf? Who the hell has a fax on them? So i guess you can download these online fax apps. They say they're free but they're not. I was able to use just one for free. I do this while I'm on the phone with her. I'm like okay, I'm done. She says, "Oh that was fast, but they'll have the fax in 4 hours"???? I was like, yo wtf kinda shit is this? ya know? What horseshit.
So anyway, I'm thinking, okay I'm not gonna call in 4 hours and be on hold forever. I'll just give them an extra day to complete it. So I call again eventually, and I talk to a guy named Brent. (Also my name) I tell him about what happened and that I was just trying to check the status of the card being sent.. He pauses, " Hey man, I'm sorry to tell you this, but she did it wrong. She put it all in the notes, but didn't make a ticket for it." I'm like.. "uh....okay???" So hes like "Lets just do it again real fast, and this time i'll make ticket. But in this picture, you'll need to manually write you Member ID number, and need to write your new address just to make sure."
I stop him saying, "Brent..Brent..Brent.. I don't wanna do all this again man." I told him how I was on a search for just even that 1 free fax I got online. So out of no where, it hit me...I say, wait a minute, "Brent I can just do transfers right? Like i can just transfer it over to my bank?" "Of course," he replies. So I say, "Oh awesome man! don't worry about the card then. i'll just transfer it as soon as the money comes" He pretty much assures me that-that's a pretty good idea.
So I come to a conclusion with Brent and we get off the phone. The next day comes and I see my money. I'm stoked. 1200 dollars in a bank account I used once. Holy shit. So I get my routing number and account number, putting all the essential information in.;...And get this, to confirm the transaction, it needs the CVV number on the back of my card!!!!!???!!!??? Out loud to no one, I'm like What the fuck Brent? Why the hell didn't you tell me that?
So I call yet another time. (For the record I've been on hold for 6-9 hours, because most calls have been dropped for no fkn reason., so I'll call again.)
So a random guy answers, I'm pleading with him to give me my CVV number and he tells me he doesn't have that information.. I'm like what kinda fkn bank is this!!?? You have my 16 digit number and that's it? What a joke man.. I hang up..
I'm looking all over the website trying to see if MAYBE it's somewhere, like the direct deposit information is out there..maybe my freakin card is too!! whatever man.
So I see a section online, on the website, like "Update my account" I click it..and I see the address that THEY were looking at originally. I changed it manually..and I'm like..yo hold the freakin phone for a second.. So I change everything that needed to be updated on that page myself. It took literally 20 seconds.
I call once more..stay on hold...A-FUCKING-GAIN and I finally talk to a girl named Tiffany, bless her heart, I tell Tiffany, sort of rudely, I say "Hey, so If i were to report my crard stolen, tell me the address you would send it too." She tells me the correct address....and I'm just sitting there baffled...I was like, SO YOU MEAN TO TELL ME I DONT NEED A PICTURE, WITH AN ID, LETTER, AND FAX IT TO YOU!!???!!?? Ive never been so mad. To update your address, you just do it yourself. TOOK ME ZERO EFFORT. I told her out of anger, "Why doesn't anyone know about this alternative method????" She says, "Oh, well doing it this way is supposed to be faster" I laughed out of stress, replying, "No Tiffany, sorry to break it to ya. It does not. AT ALL. Everyone else is saying do this, that, take a picture of this, write this down, and fax it to this number, call 4 hours later. Uh No Tiffany. All I had to do update it myself online...and now you have the right information. Just please, no more talking. Please, finally report my card lost, and send it to THAT address, the one you confirmed. Ya know, the one it took me 20 seconds to update."
So I just had to vent,cause for some fkn reason, there's not a google review page. Its 2:56 AM on Saturday. They're supposed to be a 24 hour bank, Been on hold for 28 minutes so far. I don't ttrust these guys at all, which is why I'm calling and checking the status of the card, JUST TO MAKE SURE IT WAS SENT. i'm going to raise hell LOL. I swear man
They deactivated the account on the grounds of needing my personal information; ID, SS, proof of address. They gave me 2 numbers to fax this information to. I faxed all of the information they asked for over two weeks ago. Five days ago, I called them again. They claimed I sent the fax to the wrong number. So the next business day - this last Friday, August 23rd - I sent two faxes each to both the numbers provided. Yesterday, Monday the 25th, I called again to ask if the information had been received. The gentlemen I spoke to said yes, the information had been received, and the card would be activated in 16 hours. He said to call the next day to make sure. Today, Tuesday August 27th, I called again. The person I spoke to said that the information was never sent nor received. I asked to talk to their supervisor. Supervisor tells me that I sent the fax to the wrong department. Before he tells me which number I must fax the information for the 7th time, I read him off both numbers I have on file. He says both the numbers are incorrect, and proceeds to tell me to fax the information to literally the first number I had just told him I had already faxed. I explain this, and he laughs then puts me on hold. 10 minutes later he says it will take 3 business days to process the information, then another business day to reactivate the card. Unless I wanted to fax it all over again today. I told him I would wait. He hung up on me without another word. Do not sign up for this card, no matter what employer or business tells you to. It is an absolute nightmare. They are currently holding over 2000 dollars of mine, and there is a monthly inactive fee of $5.00, so my money is sitting in a vault, being slowly pecked away by these vultures.
This card has been a nightmare. I received it from my job and have gotten three paychecks on it and it gets devoured by hidden fees and fake transactions. Also, if i make one transaction, it shows up as three or four on their system when I call customer service, but not on my transaction history when I look online, and if their system shows that you have made "10" transactions, then the card is blocked for 6 hours from being used at all. I put 10 in "" because there have been times i tried to use the card to buy something one time, it declines, I try a second time, it declines, and then I call customer service and they tell me I have 10 transactions and can't use it for 6 hours, even tho I only tried to use it twice. Something doesn't add up. The customer service will do nothing but read the exact same script over and over, every time I call, and they always put restrictions and holds on it after, making me wait up to another 6 hours to access my money. This has caused me to not be able to pay for things when I know I have money in my account, like rides to work, or dinner when I'm out eating with my family, or rent. It is a constant problem and the worst experience I have ever had with a debit card/bank. This is not right. My coworkers who have the card are also experiencing the same issues.
This card has been a nightmare. I received it from my job and have gotten three paychecks on it and it gets devoured by hidden fees and fake transactions. Also, if i make one transaction, it shows up as three or four on their system when I call customer service, but not on my transaction history when I look online, and if their system shows that you have made "10" transactions, then the card is blocked for 6 hours from being used at all.
I put 10 in "" because there have been times i tried to use the card to buy something one time, it declines, I try a second time, it declines, and then I call customer service and they tell me I have 10 transactions and can't use it for 6 hours, even tho I only tried to use it twice. Something doesn't add up.
The customer service will do nothing but read the exact same script over and over, every time I call, and they always put restrictions and holds on it after, making me wait up to another 6 hours to access my money.
This has caused me to not be able to pay for things when I know I have money in my account, like rides to work, or dinner when I'm out eating with my family, or rent. It is a constant problem and the worst experience I have ever had with a debit card/bank. This is not right. My coworkers who have the card are also experiencing the same issues.
I have had the most unprofessional and dissapointing experiance with this company. I reported my card lost on 02/02/2017 and here it is 02/19/2017 and i still have not had any access to either of my paycheck's. When i initially called on 02/02/2017 to report the card lost i was advised that the proccess would take 7-10 business days, shortly after on 02/08/2017 i received an email notification that my card had shipped and to allow 3-5 business days for receipt. After, 5 business days passed and i still had not received the card i called customer service to inform them of the time frame i was given and that it had passed this was on 02/16/2017.
I was then told that my card had been activated on 02/14/2017 and the best course of action was to cancel the replacement card to ensure that no one had access to my funds. Following the information that the representative had given me i gave him permission to cancel the card. He then, informed me that i could have an additional replacement card issued with a $25.00 expedite fee, which i agreed to.
Later, that evening i arrived at home only to find that my original replacement card had arrived! I immediatly called customer service to see if there was any way that my card could be reactivated. Since the deactivation took place less than 4 hours prior or if they could provide me access to the online portal to transfer funds, which the answer to both was NO! So, here it is 02/19/2017 i have received 2 paychecks with no access to either, i currently have a replacement card in my possesion that i cannot use, i have been charged an expedite fee of $25.00, and no one within this company is willing to help me. Steer completely clear of this company they are unprofessional and unwilling to help in any way, shape, or form!
My son is 16 and he started a new job. He asked for direct deposit but instead they issued him a PaychekPlus Elite Visa card without his or my approval. They told him it was free to use and so he did. Then I find out that this PaychekPlus Elite Visa is charging him 2.00 every time he withdraws money and .75 just to make a balance inquiry. I called them and they were VERY rude and unhelpful telling me that he agreed to a CONTRACT and the fees were not refundable. I explained to him that not only is it illegal to sign a contract with a minor, but also that he never agreed to get this card instead of a check or any of the fees he had been charged. They put his paycheck on the card so how else was he supposed to get his money? It is a SCAM and a trap eating up people's paychecks every time they use this joke of a card. The charges average $5.75 for almost transaction. .75 to see how much of your money is on the card? 2.00 to use it? This company needs to be stopped. Don't get sucked into this RIP OFF Scam!! On top of all that they wouldn't even tell me who the Supervisor was or where the headquarters was located or even give me a phone number to the Headquarters! This is the most shady company I have ever encountered and they are ripping off our children along with every adult that uses this PaychekPlus Elite Visa card.
This is a ghost Company ,they dont have any location they block my account because they need proof of identification ! a copy of my id and ssn !they gave me a fax number so i fax them the Copy .called them back the next day but they told me they didnt received it. i being sending faxes everyday dir already 2 weeks and they keep telling they havent received any!dont trust this ripoff company !i i just wany my money back