On Dec 6, 2013 I paid $975 to have my small patio painted and sealed. I was told they give a Lifetime warrantee, which means they will come back and do any repair of cracks or paint fading etc. So 2 years later I began calling them bc we had cracks and the paint had faded in spots. They never answered or returned my calls. 2 weeks ago a woman named Eemer finally answered and when I asked her what her warranty was she said, "Lifetime". So I told her I needed them to come by and do some repairs; cracks, paint faded is some areas etc. She looked up my name and said, "Oh it's been 3 1/3 years and our warranty is for up to 3 years." What? She just said it was a Lifetime warranty!
Then she said "ok we will do it for just $225 but it will be like it was originally and you will be very happy. And if you are not, for up to 3 years we will come back and do any repair for free. Just call me and I will take care of it for you." I felt I had no choice so I said ok. A man named Baron came out a couple of days later and did the work. I wanted to pay by credit card in case I found anything they missed, so he said to call the office and give Eemer my credit card number. He left and she called me right away and made up some story about their terminal not working etc. And that he was still in the neighborhood and had to come back for a check. That was a red flag right there. So stupidly I gave him a check. That night when it was dry, we went to put the furntiture back onto the patio that was on the grass, and noticed 3 tiles that had been completely missed and not painted as well as a small area where there was no seal; it was obvious to us so we called Eemer back the morning. That's where the mess got worse and worse.
She said she'd send him right back to finish what he missed that Saturday, July 29th. She said he'd be there between 9 and 11 a.m. He never showed up, ALL day. We waited until about 5:00 p.m.. I left messages for them Sat, Mon, Tues, Wed, and Thurs she finally answered the phone. She made something up about not knowing why he didn't come and that he WOULD be there the following Monday, Aug 7th. Again, no one showed up. I called her several times Monday afternoon and she literally promised someone would come Tuesday, today, Aug 8th before noon. Again, no one called or showed up and they do not answer their phone. We are getting the run around.
She knew she would never give us good service, took our $225 by check bc she knew had we paid by credit card, they would have had a "charge back". They are very sneaky and dishonest. I had to cancel my lawn being mowed twice, my furniture has been on and off the grass for almost 2 weeks. They have no intention of ever coming back to finish what they missed. I'd hate for other unsuspecting people to get ripped off as we have, so I'm filing this complaint. I hope it does some good. They shouldn't be in business.
Patios Pools Driveways Inc Reviews
On Dec 6, 2013 I paid $975 to have my small patio painted and sealed. I was told they give a Lifetime warrantee, which means they will come back and do any repair of cracks or paint fading etc. So 2 years later I began calling them bc we had cracks and the paint had faded in spots. They never answered or returned my calls. 2 weeks ago a woman named Eemer finally answered and when I asked her what her warranty was she said, "Lifetime". So I told her I needed them to come by and do some repairs; cracks, paint faded is some areas etc. She looked up my name and said, "Oh it's been 3 1/3 years and our warranty is for up to 3 years." What? She just said it was a Lifetime warranty!
Then she said "ok we will do it for just $225 but it will be like it was originally and you will be very happy. And if you are not, for up to 3 years we will come back and do any repair for free. Just call me and I will take care of it for you." I felt I had no choice so I said ok. A man named Baron came out a couple of days later and did the work. I wanted to pay by credit card in case I found anything they missed, so he said to call the office and give Eemer my credit card number. He left and she called me right away and made up some story about their terminal not working etc. And that he was still in the neighborhood and had to come back for a check. That was a red flag right there. So stupidly I gave him a check. That night when it was dry, we went to put the furntiture back onto the patio that was on the grass, and noticed 3 tiles that had been completely missed and not painted as well as a small area where there was no seal; it was obvious to us so we called Eemer back the morning. That's where the mess got worse and worse.
She said she'd send him right back to finish what he missed that Saturday, July 29th. She said he'd be there between 9 and 11 a.m. He never showed up, ALL day. We waited until about 5:00 p.m.. I left messages for them Sat, Mon, Tues, Wed, and Thurs she finally answered the phone. She made something up about not knowing why he didn't come and that he WOULD be there the following Monday, Aug 7th. Again, no one showed up. I called her several times Monday afternoon and she literally promised someone would come Tuesday, today, Aug 8th before noon. Again, no one called or showed up and they do not answer their phone. We are getting the run around.
She knew she would never give us good service, took our $225 by check bc she knew had we paid by credit card, they would have had a "charge back". They are very sneaky and dishonest. I had to cancel my lawn being mowed twice, my furniture has been on and off the grass for almost 2 weeks. They have no intention of ever coming back to finish what they missed. I'd hate for other unsuspecting people to get ripped off as we have, so I'm filing this complaint. I hope it does some good. They shouldn't be in business.