I made my first order for a replace cooktop on my range on January 4th. When I received it, I didn't even open it. I could tell it was completely shattered. I called them, they refunded the order and placed a new order for what was supposed to be the correct one. I was supposed to dispose of the shattered cooktop. I received the new part in one piece but when I opened it, it was white. My range is black. I called partselect to advise them of this and they had me call Whirlpool to make sure it was the right part. Here is what happened, I ordered the right part, W10719620, and they sent me the wrong part, W10719621.
They send me a label to ship that part back to them which I did and they advised me I would get the right part shipped to me. I got a phone call about a week and a half ago advising me they had shipped my part. I still hadn't gotten it so I called them to see where it was. I was just advised today, Feb 5th, that the warehouse never sent it and supposedly gave me credit for the order. Does that mean I'm not getting it? After a month of dealing with these jokers, I just have multiple charges on my credit cards, a range I can't cook anything on, and apparently I'm back at square one. I would NEVER EVER deal with these people again. I can't believe the service was so horrible and there is such a disconnect between customer service, the warehouse, and the customer. This is completely unacceptable.
I was reviewing my bank account online and noticed this company had made a charge of $154 using my debit card number. I have not made any purchase from this company for anything.
-I called their customer service number and spoke to a "Christina" and was told there was no one there that could help me at the time, but assured me someone would call back (no one has yet). I demanded to know the company address (she said she doesn't know it) and a number of someone in management I could call. She gave me a number for a "Melanie". I called her number, but no one picked up.
-I have called my credit union to cancel out my debit card. No one has access to my debit card but me, so this company must have been able to get my number from an online purchase or something.
PartSelect.com Reviews
I made my first order for a replace cooktop on my range on January 4th. When I received it, I didn't even open it. I could tell it was completely shattered. I called them, they refunded the order and placed a new order for what was supposed to be the correct one. I was supposed to dispose of the shattered cooktop. I received the new part in one piece but when I opened it, it was white. My range is black. I called partselect to advise them of this and they had me call Whirlpool to make sure it was the right part. Here is what happened, I ordered the right part, W10719620, and they sent me the wrong part, W10719621.
They send me a label to ship that part back to them which I did and they advised me I would get the right part shipped to me. I got a phone call about a week and a half ago advising me they had shipped my part. I still hadn't gotten it so I called them to see where it was. I was just advised today, Feb 5th, that the warehouse never sent it and supposedly gave me credit for the order. Does that mean I'm not getting it? After a month of dealing with these jokers, I just have multiple charges on my credit cards, a range I can't cook anything on, and apparently I'm back at square one. I would NEVER EVER deal with these people again. I can't believe the service was so horrible and there is such a disconnect between customer service, the warehouse, and the customer. This is completely unacceptable.
I was reviewing my bank account online and noticed this company had made a charge of $154 using my debit card number. I have not made any purchase from this company for anything.
-I called their customer service number and spoke to a "Christina" and was told there was no one there that could help me at the time, but assured me someone would call back (no one has yet). I demanded to know the company address (she said she doesn't know it) and a number of someone in management I could call. She gave me a number for a "Melanie". I called her number, but no one picked up.
-I have called my credit union to cancel out my debit card. No one has access to my debit card but me, so this company must have been able to get my number from an online purchase or something.