Where do I even start go in for a warranty job and end up paying in multiply ways. They start by trying to charge me 3 hours to take off my brand new running boards so they can take the cab off to do the job when there procedures set out by dodge actually state to do the timing belt front cover from the front and top. i have the 6 page procedure saying this procedure. I told them this and also confirmed it at another dealer ship and the long and short of it i wanted the truck fixed correctly but parkers objective the entire time was how much money they could get into their pockets and the whole reason they really wanted to take the cab off is so they could steal a job from a another dealer ship which another warranty job was already scheduled for the fuel pump replacement. removing the cab aloud them to do both jobs and really bank the hours for fuel pump and collect an hour from me to remove the running boards. Not only did they have the nerve to do a job not requested to be done by me as the pump was scheduled at another dealer with other items to which they are going to be doing. they didn't do any other items as it didn't benefit them at all. In this process they stacked my brand new running boards on top of each other in the box of the truck with no protection to keep them from getting damaged and in this process i have now got running boards that have their powder coating removed on the top of one and on the bottom of the other. When you buy a truck and have a warranty you expect them to take care of the vehicle as if it was their own. Again I have pictures!! you think it would end their nope appon taking to time to talk to the manager who has no customer service skills at all and was probably a bad mechanic who was promoted flat out didn't want to listen and straight up charged me for the 1 hour to remove when it probably took 20 minutes. And so I left the dealer ship heading to osoyoos and got almost to oliver when the yellow warning came up on the dash stating engine coolant low warning. I pulled over and talked to there service representative who said either drive it back or fill it up your self when you get home. How does this even happen your learn this in high school mechanics to burp the truck!! This is definitely not the customers responsibility. Its called my time and my gas to return and it should have been checked prior. I drove home and topped up the reservoir with a liter and a half of HD coolant needed for the truck at my cost. While topping off the coolant I checked the oil only to be flabbergasted that a truck taking in for massive oil loss due to the front timing chain cover they never changed the oil and didn't even put a drop of oil into the truck to bring it up to the safe levels of operation. This leaves me wondering what else this dealership has taken to cut corners and fill their pockets at the cost of their customers. The truck was freshly detailed when it was dropped off and upon its return a simple cleaning could of gone a long way as all the oily hands and fingers prints where every where some oils and products are not good for ones exteriors finishes and so now I had to have the truck washed to ensure no further damages. I have over the years had trucks that had to go into dealer ships and have not once incurred costs for warranty work and 100 percent of the time they cleaned the truck before they returned it as part of their customer service and if any issues they where very understanding and even lets talk. For instance I took my old truck into dodge to address a issue and long story short they misdiagnosed the problem and bill was at 10 grand and I ended up paying 1200 dollars ish customer doesn't pay for your mistakes or your procedures. That dealer ship sat down and knew and we came to a price based on what was problem. I can't charge my customers in my old line of work for it taking longer then quoted!! Parkers believes this was the way to do the Job so they should incur the costs. I will be taking this further if I don't get compensation for the money spent and products purchased do finish the Job and damage done and my time. I really hope this helps others and their decision to take in their vehicle to Parkers in Penticton!!!
Parkers Chrysler Dodge Jeep Ram Reviews
Where do I even start go in for a warranty job and end up paying in multiply ways. They start by trying to charge me 3 hours to take off my brand new running boards so they can take the cab off to do the job when there procedures set out by dodge actually state to do the timing belt front cover from the front and top. i have the 6 page procedure saying this procedure. I told them this and also confirmed it at another dealer ship and the long and short of it i wanted the truck fixed correctly but parkers objective the entire time was how much money they could get into their pockets and the whole reason they really wanted to take the cab off is so they could steal a job from a another dealer ship which another warranty job was already scheduled for the fuel pump replacement. removing the cab aloud them to do both jobs and really bank the hours for fuel pump and collect an hour from me to remove the running boards. Not only did they have the nerve to do a job not requested to be done by me as the pump was scheduled at another dealer with other items to which they are going to be doing. they didn't do any other items as it didn't benefit them at all. In this process they stacked my brand new running boards on top of each other in the box of the truck with no protection to keep them from getting damaged and in this process i have now got running boards that have their powder coating removed on the top of one and on the bottom of the other. When you buy a truck and have a warranty you expect them to take care of the vehicle as if it was their own. Again I have pictures!! you think it would end their nope appon taking to time to talk to the manager who has no customer service skills at all and was probably a bad mechanic who was promoted flat out didn't want to listen and straight up charged me for the 1 hour to remove when it probably took 20 minutes. And so I left the dealer ship heading to osoyoos and got almost to oliver when the yellow warning came up on the dash stating engine coolant low warning. I pulled over and talked to there service representative who said either drive it back or fill it up your self when you get home. How does this even happen your learn this in high school mechanics to burp the truck!! This is definitely not the customers responsibility. Its called my time and my gas to return and it should have been checked prior. I drove home and topped up the reservoir with a liter and a half of HD coolant needed for the truck at my cost. While topping off the coolant I checked the oil only to be flabbergasted that a truck taking in for massive oil loss due to the front timing chain cover they never changed the oil and didn't even put a drop of oil into the truck to bring it up to the safe levels of operation. This leaves me wondering what else this dealership has taken to cut corners and fill their pockets at the cost of their customers. The truck was freshly detailed when it was dropped off and upon its return a simple cleaning could of gone a long way as all the oily hands and fingers prints where every where some oils and products are not good for ones exteriors finishes and so now I had to have the truck washed to ensure no further damages. I have over the years had trucks that had to go into dealer ships and have not once incurred costs for warranty work and 100 percent of the time they cleaned the truck before they returned it as part of their customer service and if any issues they where very understanding and even lets talk. For instance I took my old truck into dodge to address a issue and long story short they misdiagnosed the problem and bill was at 10 grand and I ended up paying 1200 dollars ish customer doesn't pay for your mistakes or your procedures. That dealer ship sat down and knew and we came to a price based on what was problem. I can't charge my customers in my old line of work for it taking longer then quoted!! Parkers believes this was the way to do the Job so they should incur the costs. I will be taking this further if I don't get compensation for the money spent and products purchased do finish the Job and damage done and my time. I really hope this helps others and their decision to take in their vehicle to Parkers in Penticton!!!
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