We only sent her ONE cake design. After discussing the design, she suggested a few additions to the cake and then followed up with us with a sketch showing the additions. Little did we know that this sketch of a plain cake with only a couple of flowers on it would be her final design and there would be nothing more consulted to us.
Kellie never gave us a final call to finalize the cake design. She provided no details or pictures on what would be the final look. It wasn't until 1pm (a day before our wedding) that we saw the cake when it was delivered. We were very taken aback by the design as it was NOTHING like we had discussed.
She argued with us about the design and refused to admit that she had made a cake we didn't ask for. She did reluctantly take back the cake to correct her mistake. I had sent her a text message asking her to please take a photo of the cake before she delivers again. This was ignored.
Palette Cakes Reviews
We had first discovered palettecakes through a wedding website. When my fiancé and I viewed her website, the owner had a cake design that we really liked. So naturally we went with this company because we thought that was her original design. We had the consultation and were very clear on what we wanted for the cake.
We only sent her ONE cake design. After discussing the design, she suggested a few additions to the cake and then followed up with us with a sketch showing the additions. Little did we know that this sketch of a plain cake with only a couple of flowers on it would be her final design and there would be nothing more consulted to us.
Kellie never gave us a final call to finalize the cake design. She provided no details or pictures on what would be the final look. It wasn't until 1pm (a day before our wedding) that we saw the cake when it was delivered. We were very taken aback by the design as it was NOTHING like we had discussed.
She argued with us about the design and refused to admit that she had made a cake we didn't ask for. She did reluctantly take back the cake to correct her mistake. I had sent her a text message asking her to please take a photo of the cake before she delivers again. This was ignored.