Beware and investigate everything about this Oxifresh Carpet Cleaning Franchise.
Was looking into Oxifresh and watched a video they where supposedly featured on CNN Headline News with Greg Gumbel.
This is fraud and deception. I did a little investigating and sure enough CNN has absolutely no record of Oxifresh being featured on CNN Headline News with Gumbel.
What I did find out is that a video production company in Florida sold many companies this bogus ad and was sued by Gumbel and now Oxifresh is using it online to deceptively generate franchise leads.
Just go to youtube and view many ad videos with the same Greg Gumbel lead in.
Interestingly enough in the segment Oxifresh claims to have created the Oxygenated carpet cleaning system they use and you can view the CEO Jonathan Barnett on the video.
Barnett did clean carpet for Oxymagic and was an Oxymagic franchise owner in Denver.
Here is a testimonial I found from Jonathan Barnett.
Owning the Oxymagic of Denver Franchise has changed my life. After just my first year in my business is cleaning around a hundred jobs a month and is grossing 11,000 dollars a month. I now have the freedom to live my life the way I've dreamed. Thank You Oxymagic. Jonathan Barnett, MBA Oxymagic Franchise Owner- Denver,CO
Barnett and Oxifresh did not create but stole from Oxymagic.
The whole story is told on a blog called copycatfranchise.com.
Makes a person wonder how many people have fallen for this bogus video.
In November of 2007 I had my carpets cleaned by Oxi Fresh of Phoenix. They left permanent stains on my carpet and then totally denied any kind of liability. When the reps came to my house, I pointed out the rooms to be cleaned. I also pointed out a stain under one of the beds and was told that it would be addressed. (It never was. The area was untouched)
When they got to the last room, some ink like stains appeared all over the carpet. Terrance Doyle (TJ), the Oxi Fresh of Phoenix rep sent to my house, said I must have had some kind of small ink pellets in my carpet and that the cleaning process brought it to the surface. I never heard of such a lame excuse. The carpet is a light cream color and any ink pellets or not would be very visible. Since I do not have any invisible ink in my home the only logical explanation is the Oxi Fresh cleaning system somehow left the stains. What the stains are comprised of have no bearing on the fact that my carpet was damaged by Oxi Fresh. Plain and simple, my carpet did not have any permanent stains before Oxi Fresh of Phoenix entered my home.
TJ placed a call to Natalie Erhlich, the franchise owner, about the stains appearing during the cleaning process. He asked her if they had insurance. Ms. Ehrlich's voice could be plainly heard from his cell phone and I overheard her say that she was not going to pay for any carpet replacement. They couldn't pack up fast enough and leave my house. When I asked if they were going to come back later to work on the stains, TJ told me that he was only in Phoenix for the day as a trainer. No where in their flyer or during my original phone call to Oxi Fresh of Phoenix was I told that their services would not be performed by an experienced professional. I would never have knowingly allowed my home to be used as a training facility.
After they left, I tried contacting the local Oxi Fresh office. Surprise..there is no local office. All the "local" phone numbers route back to the franchise headquarters in Colorado. Also, the franchise owner, Ms. Ehrlich, lives in Kansas. The only address listed here in Phoenix is to a private home in Awatukee.
I then contacted the corporate owner, Mr. Jonathan Barnett, to explain the situation and ask how this was going to be handled. He brushed me off by saying it was the franchise owner's situation, not his. When I asked what kind of insurance Oxi Fresh had, he kept repeating that it was Natalie Erhlich's franchise. When I pointed out that Oxi Fresh was his company, he got pretty rude. He did not want to talk to me at all and hung up. When I finally talked to Natalie, she didn't believe that Mr. Barnett would act like that, he was a fine businessman and that she had known him a long time. Well, yeah...I guess being his mother she would naturally stick up for him. I found all this out by doing some investigative work on the Internet. Mr. Barnett is a young twenty-something who runs some kind of Christian group called Crossover Ministries with friends and family running his franchises. He certainly needs to learn a thing or two about customer relations.
Natalie finally offered me a "voluntary" payment of $848.00 for all the damage that was done. It will cost me a lot more than that to replace the carpet. To add insult to injury, she would not allow the insurance company, Safeco, to release the check until after I had paid the original cleaning fee. In other words, they ruin my carpet and STILL WANT THEIR MONEY! So my whopping settlement came out to a paltry $724.00. Their simple cleaning is going to end up costing me almost $2,000 in carpet replacement. Beware of this company!!
I ordered my carpets to be cleaned based on an ad that I received in the mail advertising that they are pet stain and odor removal specialists. I spoke with the call center rep who scheduled my appointment. Upon their arrival, a street clothing dressed person showed up in his private vehicle, used my garden hose to mix his solvent, sprayed it on my floor, then without extracting anything, or following other company procedures, "cleaned" my carpet. he skipped rooms, and then proceeded to add on extras that cost money without advising me first. Walking in and out of my home on the wet carpets with street shoes without covers, and left my carpets wet for 8+ hours afterwards. (advert says carpets dry within 1-2 hours) my carpets were not cleaned to my satisfaction, and upon calling to complain, was not answered for two weeks, upon which a company rep named Jamie Himes came to my home a week after his first contact, admitted they could have done a better job, that their advert was misleading and that the gentleman that came to my home did not follow company procedures, and that I should have been advised of the procedures from the call center when I scheduled my appointment. He then asked for a chance to rectify the situation by redoing my carpets and when I declined, said that he would speak to the owner about a refund. I called him back a week later, and he advised me that the owner said that he would refund my money. I asked when, and he said he would call me back.
A week later, no phone call, and no answer to my follow up call to ask where my refund was. Another week went by and I called him again (June 21st) and his response to me was that he had done all that he can do to get my refund by asking the owner to send it back to me. He refused to give me contact info for the owner, and again stated that he would call the owner again to find out where my refund was and call me right back. Today, June 25th, I have called him 3 more times, with no answer to any phone call. I have called the call center, and his cell phone to advise of my intentions of filing a claim with the courts for my refund.
Oxi Fresh Carpet Cleaning Reviews
Beware and investigate everything about this Oxifresh Carpet Cleaning Franchise.
Was looking into Oxifresh and watched a video they where supposedly featured on CNN Headline News with Greg Gumbel.
This is fraud and deception. I did a little investigating and sure enough CNN has absolutely no record of Oxifresh being featured on CNN Headline News with Gumbel.
What I did find out is that a video production company in Florida sold many companies this bogus ad and was sued by Gumbel and now Oxifresh is using it online to deceptively generate franchise leads.
Just go to youtube and view many ad videos with the same Greg Gumbel lead in.
Interestingly enough in the segment Oxifresh claims to have created the Oxygenated carpet cleaning system they use and you can view the CEO Jonathan Barnett on the video.
Barnett did clean carpet for Oxymagic and was an Oxymagic franchise owner in Denver.
Here is a testimonial I found from Jonathan Barnett.
Owning the Oxymagic of Denver Franchise has changed my life. After just my first year in my business is cleaning around a hundred jobs a month and is grossing 11,000 dollars a month. I now have the freedom to live my life the way I've dreamed. Thank You Oxymagic. Jonathan Barnett, MBA Oxymagic Franchise Owner- Denver,CO
Barnett and Oxifresh did not create but stole from Oxymagic.
The whole story is told on a blog called copycatfranchise.com.
Makes a person wonder how many people have fallen for this bogus video.
In November of 2007 I had my carpets cleaned by Oxi Fresh of Phoenix. They left permanent stains on my carpet and then totally denied any kind of liability. When the reps came to my house, I pointed out the rooms to be cleaned. I also pointed out a stain under one of the beds and was told that it would be addressed. (It never was. The area was untouched)
When they got to the last room, some ink like stains appeared all over the carpet. Terrance Doyle (TJ), the Oxi Fresh of Phoenix rep sent to my house, said I must have had some kind of small ink pellets in my carpet and that the cleaning process brought it to the surface. I never heard of such a lame excuse. The carpet is a light cream color and any ink pellets or not would be very visible. Since I do not have any invisible ink in my home the only logical explanation is the Oxi Fresh cleaning system somehow left the stains. What the stains are comprised of have no bearing on the fact that my carpet was damaged by Oxi Fresh. Plain and simple, my carpet did not have any permanent stains before Oxi Fresh of Phoenix entered my home.
TJ placed a call to Natalie Erhlich, the franchise owner, about the stains appearing during the cleaning process. He asked her if they had insurance. Ms. Ehrlich's voice could be plainly heard from his cell phone and I overheard her say that she was not going to pay for any carpet replacement. They couldn't pack up fast enough and leave my house. When I asked if they were going to come back later to work on the stains, TJ told me that he was only in Phoenix for the day as a trainer. No where in their flyer or during my original phone call to Oxi Fresh of Phoenix was I told that their services would not be performed by an experienced professional. I would never have knowingly allowed my home to be used as a training facility.
After they left, I tried contacting the local Oxi Fresh office. Surprise..there is no local office. All the "local" phone numbers route back to the franchise headquarters in Colorado. Also, the franchise owner, Ms. Ehrlich, lives in Kansas. The only address listed here in Phoenix is to a private home in Awatukee.
I then contacted the corporate owner, Mr. Jonathan Barnett, to explain the situation and ask how this was going to be handled. He brushed me off by saying it was the franchise owner's situation, not his. When I asked what kind of insurance Oxi Fresh had, he kept repeating that it was Natalie Erhlich's franchise. When I pointed out that Oxi Fresh was his company, he got pretty rude. He did not want to talk to me at all and hung up. When I finally talked to Natalie, she didn't believe that Mr. Barnett would act like that, he was a fine businessman and that she had known him a long time. Well, yeah...I guess being his mother she would naturally stick up for him. I found all this out by doing some investigative work on the Internet. Mr. Barnett is a young twenty-something who runs some kind of Christian group called Crossover Ministries with friends and family running his franchises. He certainly needs to learn a thing or two about customer relations.
Natalie finally offered me a "voluntary" payment of $848.00 for all the damage that was done. It will cost me a lot more than that to replace the carpet. To add insult to injury, she would not allow the insurance company, Safeco, to release the check until after I had paid the original cleaning fee. In other words, they ruin my carpet and STILL WANT THEIR MONEY! So my whopping settlement came out to a paltry $724.00. Their simple cleaning is going to end up costing me almost $2,000 in carpet replacement. Beware of this company!!
Wendy phoenix, Arizona
U.S.A.
I ordered my carpets to be cleaned based on an ad that I received in the mail advertising that they are pet stain and odor removal specialists. I spoke with the call center rep who scheduled my appointment. Upon their arrival, a street clothing dressed person showed up in his private vehicle, used my garden hose to mix his solvent, sprayed it on my floor, then without extracting anything, or following other company procedures, "cleaned" my carpet. he skipped rooms, and then proceeded to add on extras that cost money without advising me first. Walking in and out of my home on the wet carpets with street shoes without covers, and left my carpets wet for 8+ hours afterwards. (advert says carpets dry within 1-2 hours) my carpets were not cleaned to my satisfaction, and upon calling to complain, was not answered for two weeks, upon which a company rep named Jamie Himes came to my home a week after his first contact, admitted they could have done a better job, that their advert was misleading and that the gentleman that came to my home did not follow company procedures, and that I should have been advised of the procedures from the call center when I scheduled my appointment. He then asked for a chance to rectify the situation by redoing my carpets and when I declined, said that he would speak to the owner about a refund. I called him back a week later, and he advised me that the owner said that he would refund my money. I asked when, and he said he would call me back.
A week later, no phone call, and no answer to my follow up call to ask where my refund was. Another week went by and I called him again (June 21st) and his response to me was that he had done all that he can do to get my refund by asking the owner to send it back to me. He refused to give me contact info for the owner, and again stated that he would call the owner again to find out where my refund was and call me right back. Today, June 25th, I have called him 3 more times, with no answer to any phone call. I have called the call center, and his cell phone to advise of my intentions of filing a claim with the courts for my refund.
Cannot trust them as their employee stole our jewelry not while ago. I do not recommend them at all. Also cleaning was well below par