Tim, i warned you to return most of our money. Months leading up to november 2020, i had been in touch with owner tim hogan of outboard exchange in waterford, ct. I explained to him that my wife and i had purchased a 1996 30' scarab with twin 225 merc naturally aspirated outboard engines.
As a mechanic in another life Diesel and gas engines from heavy trucks to dirt bikes and boats) i explained over the phone, and countless times by emails and text, in very specific detail, the consistent exacting and mirrored problems our engines, were exhibiting from tank runs in the yard to sea trials on numerous occasions. All of this is well documented. Photos, serial/vin numbers were sent to tim hogan.
After numerous conversations and exchanges via the aforementioned, tim hogan was very convincing that he could take the boat/motors attached into his shop to examine/inspect, analyze, specify and thus repair the engines. He put us on a waiting list to bring the assembly over. In november, i brought the assembly over to his yard from wareham, ma. I met with tim hogan and his associate devin.
We spent considerable time going over the previously sent communications. I even got an unsolicited tour of the building. I left, my wife forwarded a deposit of about $4,000.00 so tim hogan could order parts. It's november 2020. Months went by with checking in occasionally... "all good, parts in soon"... Blah, blah. Then came, march, april, may, june, july... All months where tim hogan said "should be ready in two weeks"... Had to wait longer as tim hogan forgot to secure the port side prop and lost it to the sea on a sea trial) ... Then came sept and oct...
All during that time tim hogan calling me and coming up with some "new, i found the problem added expense". Note: at this point i concede we authorized the cost... We had to as it was evident that we were being "taken for a ride". Finally, in november, 2021... Almost a year later Yes, cv was a thing but not once did tim hogan ever communicate it as an issue)... I was sent a final invoice of almost $14,000.00.
A 100% mark up from the original quote. Now, let me explain as i am in business as well. Estimates, quotes and/or "guesstamates" have never seen a 100% mark up!! never. So, in november 2021, i set out to pick up our assembly, boat, motors and trailer. I arrive and find the assembly across the street on another piece of property. The starboard side of the hull along with bow has scraped up and damaged gel coat... I have photos tim hogan later said his guys damaged it while moving the assembly around No offer to fix).
My 1st thought was to hook up and just leave as tim hogan had been paid full the original quoted cost of $7,000.00/i owed the balance. I f...Ing regret to this moment not going with that instinct... I should have. I entered tim hogan's shop across the street and we hooked the boat up to my truck, launched it across the street and it ran, handled and behaved like sh*t... Hard starting, sputtered, port water pressure weak evac, cables tight and unsynched.. And the boat was f...,ing filthy in light of the fact he said he had it detailed.
There we were tim hogan and i jetting around inconsistently on flat water... Tachs unsynched as well. After one (1) spin around the bay with obvious glaring issues... Tim hogan daid and did nothing. F... It, i took him around the bay again... Nothing. The man stood there and did not even once try to explain away why after a year and $14,000.00 later... In flat f...Ing water... The boat looked like sh*t and ran equally as poor.
We returned to dock where this m'fer slammed the port side while docking. I went and got the truck and trailer... Loaded the boat, went across the road to his shop and paid him the remaining balance in full against my f...Ing better judgement. Tim hogan says take it back, run it in spring, let things settle in and out, give it a sea trial and i'll chat with you about any adjustments then. I left. That weekend, cold as it was/not bad... You're d**n right, this kid from the cape who has spent his life on the sea from lymans to cigarette boats, jet skiing the extremely rough waters of west end dike of the canal and fishing all over... Dropped that boat in.
Twenty minutes later... Every f...Ing problem i had with that boat/motors, after spending $14,000.00 with tim hogan "no problem i can make them run like new", after waiting one (1) full year and a bogus sea trial twice around the bay with tim hogan... Found me calling the united states coast guard for an emergency tow while powerless in the cape cod canal with rocks fast approaching.
There we were adrift, my wife freaking out and my trying desperately to regain power and extend the motors as deep as possible to at least steer the boat manually away from the rocks as long as possible. The us coast guard sent a launch out and tied us up alongside and brought us back to shore. Anyone want a picture of this... Video... Just ask. The boat was useless. Tim hogan was made aware and made zero true attempt from ct to address the issue in massachusetts.
Despite waiting a year, listening to tim hogan's obvious bullshit therein, giving the man a chance to opine on his sea trials, damaged our boat while in his care, custody and control... His bullsh*t mechanical aptitude leaving us adrift in the canal and $14,000.00 later... Not one f*cking difference in the boat/motors other than tim hogan damaging our boat. F*cking joke.
So, after scouring for a mercury outboard professional expert, i found one. They have examined the boat/motors... Got them to run, checked the work and parts of the printed out invoice... Any guesses what they found? Hack, missing parts, unsecured parts No surprise there as tim hogan lost one of my props at sea), parts i paid for never installed, same stale gas he said he replaced, billed me 150 gallons and disposal fee, poorly installed cables, and much more. Guess what? I have a quote to fix all for around $7500.00.
That work has started. I offered tim hogan of outboard exchange waterford ct an opportunity to refund $9,500.00 of the almost $14,000.00 we paid him and, that i would be providing him upon receipt a general release of all his obligations. That was a week ago. Tim hogan of outboard exchange in waterford, ct has gone radio silent. Oh.
He was warned that if he ignored me/us, i would be doing exactly what i am doing here... Telling our story that tim hogan of outboard exchange in waterford ct is a fraud... A thief, bullshi**er extroidinaire, unprofessional, and downright full of sh*t. I am going to post this everywhere within a 50 mile radius of his home and business address, i am going to send a copy to every resident and marine associated business in his hometown I bought lists of them all), going to post in every consumer blog, website and social media outlet until i wear the skin off my fingers.
You were warned tim hogan of outboard exchange in waterford ct... $9500.00 returned and we go away... Better business bueay, scamion, ct consumer affairs, liens on your property, civil and criminal complaints to follow seeking treble damages 3x the $14,000.00, plus legal fees, interest, punitive fees. You know tim hogan of ouboard marne in waterford ct? If you don't, i suggest you keep it that way... If you do, you might want to express an intelligent opinion as to how he handle this matter immediately.
Told me he spent a lot of time reviewing my communications, ordering parts online and noting all he did. Hmmm, fooled us, i would be more inclined to agree that he was online pleasuring himself to the likes of viewing farm animals in my opinion. Communications, documents, emails, texts, photos... I have it all to back this story... Want a copy? [email protected] 508-295-3562... Identify yourself and i will provide you info. Check his property lien history as well... I have copies of that too.
Outboard Exchange LLC Reviews
Tim, i warned you to return most of our money. Months leading up to november 2020, i had been in touch with owner tim hogan of outboard exchange in waterford, ct. I explained to him that my wife and i had purchased a 1996 30' scarab with twin 225 merc naturally aspirated outboard engines.
As a mechanic in another life Diesel and gas engines from heavy trucks to dirt bikes and boats) i explained over the phone, and countless times by emails and text, in very specific detail, the consistent exacting and mirrored problems our engines, were exhibiting from tank runs in the yard to sea trials on numerous occasions. All of this is well documented. Photos, serial/vin numbers were sent to tim hogan.
After numerous conversations and exchanges via the aforementioned, tim hogan was very convincing that he could take the boat/motors attached into his shop to examine/inspect, analyze, specify and thus repair the engines. He put us on a waiting list to bring the assembly over. In november, i brought the assembly over to his yard from wareham, ma. I met with tim hogan and his associate devin.
We spent considerable time going over the previously sent communications. I even got an unsolicited tour of the building. I left, my wife forwarded a deposit of about $4,000.00 so tim hogan could order parts. It's november 2020. Months went by with checking in occasionally... "all good, parts in soon"... Blah, blah. Then came, march, april, may, june, july... All months where tim hogan said "should be ready in two weeks"... Had to wait longer as tim hogan forgot to secure the port side prop and lost it to the sea on a sea trial) ... Then came sept and oct...
All during that time tim hogan calling me and coming up with some "new, i found the problem added expense". Note: at this point i concede we authorized the cost... We had to as it was evident that we were being "taken for a ride". Finally, in november, 2021... Almost a year later Yes, cv was a thing but not once did tim hogan ever communicate it as an issue)... I was sent a final invoice of almost $14,000.00.
A 100% mark up from the original quote. Now, let me explain as i am in business as well. Estimates, quotes and/or "guesstamates" have never seen a 100% mark up!! never. So, in november 2021, i set out to pick up our assembly, boat, motors and trailer. I arrive and find the assembly across the street on another piece of property. The starboard side of the hull along with bow has scraped up and damaged gel coat... I have photos tim hogan later said his guys damaged it while moving the assembly around No offer to fix).
My 1st thought was to hook up and just leave as tim hogan had been paid full the original quoted cost of $7,000.00/i owed the balance. I f...Ing regret to this moment not going with that instinct... I should have. I entered tim hogan's shop across the street and we hooked the boat up to my truck, launched it across the street and it ran, handled and behaved like sh*t... Hard starting, sputtered, port water pressure weak evac, cables tight and unsynched.. And the boat was f...,ing filthy in light of the fact he said he had it detailed.
There we were tim hogan and i jetting around inconsistently on flat water... Tachs unsynched as well. After one (1) spin around the bay with obvious glaring issues... Tim hogan daid and did nothing. F... It, i took him around the bay again... Nothing. The man stood there and did not even once try to explain away why after a year and $14,000.00 later... In flat f...Ing water... The boat looked like sh*t and ran equally as poor.
We returned to dock where this m'fer slammed the port side while docking. I went and got the truck and trailer... Loaded the boat, went across the road to his shop and paid him the remaining balance in full against my f...Ing better judgement. Tim hogan says take it back, run it in spring, let things settle in and out, give it a sea trial and i'll chat with you about any adjustments then. I left. That weekend, cold as it was/not bad... You're d**n right, this kid from the cape who has spent his life on the sea from lymans to cigarette boats, jet skiing the extremely rough waters of west end dike of the canal and fishing all over... Dropped that boat in.
Twenty minutes later... Every f...Ing problem i had with that boat/motors, after spending $14,000.00 with tim hogan "no problem i can make them run like new", after waiting one (1) full year and a bogus sea trial twice around the bay with tim hogan... Found me calling the united states coast guard for an emergency tow while powerless in the cape cod canal with rocks fast approaching.
There we were adrift, my wife freaking out and my trying desperately to regain power and extend the motors as deep as possible to at least steer the boat manually away from the rocks as long as possible. The us coast guard sent a launch out and tied us up alongside and brought us back to shore. Anyone want a picture of this... Video... Just ask. The boat was useless. Tim hogan was made aware and made zero true attempt from ct to address the issue in massachusetts.
Despite waiting a year, listening to tim hogan's obvious bullshit therein, giving the man a chance to opine on his sea trials, damaged our boat while in his care, custody and control... His bullsh*t mechanical aptitude leaving us adrift in the canal and $14,000.00 later... Not one f*cking difference in the boat/motors other than tim hogan damaging our boat. F*cking joke.
So, after scouring for a mercury outboard professional expert, i found one. They have examined the boat/motors... Got them to run, checked the work and parts of the printed out invoice... Any guesses what they found? Hack, missing parts, unsecured parts No surprise there as tim hogan lost one of my props at sea), parts i paid for never installed, same stale gas he said he replaced, billed me 150 gallons and disposal fee, poorly installed cables, and much more. Guess what? I have a quote to fix all for around $7500.00.
That work has started. I offered tim hogan of outboard exchange waterford ct an opportunity to refund $9,500.00 of the almost $14,000.00 we paid him and, that i would be providing him upon receipt a general release of all his obligations. That was a week ago. Tim hogan of outboard exchange in waterford, ct has gone radio silent. Oh.
He was warned that if he ignored me/us, i would be doing exactly what i am doing here... Telling our story that tim hogan of outboard exchange in waterford ct is a fraud... A thief, bullshi**er extroidinaire, unprofessional, and downright full of sh*t. I am going to post this everywhere within a 50 mile radius of his home and business address, i am going to send a copy to every resident and marine associated business in his hometown I bought lists of them all), going to post in every consumer blog, website and social media outlet until i wear the skin off my fingers.
You were warned tim hogan of outboard exchange in waterford ct... $9500.00 returned and we go away... Better business bueay, scamion, ct consumer affairs, liens on your property, civil and criminal complaints to follow seeking treble damages 3x the $14,000.00, plus legal fees, interest, punitive fees. You know tim hogan of ouboard marne in waterford ct? If you don't, i suggest you keep it that way... If you do, you might want to express an intelligent opinion as to how he handle this matter immediately.
Told me he spent a lot of time reviewing my communications, ordering parts online and noting all he did. Hmmm, fooled us, i would be more inclined to agree that he was online pleasuring himself to the likes of viewing farm animals in my opinion. Communications, documents, emails, texts, photos... I have it all to back this story... Want a copy? [email protected] 508-295-3562... Identify yourself and i will provide you info. Check his property lien history as well... I have copies of that too.