Applied for Sales Manager position in West Los Angeles at the beginning of 2015. After submitting my resume a recruiter called approximately 24 hours later to set up a phone interview. The next step was to meet with Regional Manager for my area (probably the one you won't be working at, so don't get excited) Sat through the interview which was interuppted several times. I realized that the job at hand was really for an entry sales associate position.
They lie to you and claim you can make 25-120K. The truth is that no one makes that kind of money there. The most I made was 33k and I was scraping by in life. No negotiation, you are told what the hourly and commission % is upfront no matter how well you do during probationary months. Training classes are held for 2 weeks and generally start on the 1st and 15th. You have to drive to their corporate offices that are not in Los Angeles which is a pain if you don't have a car.
If HE likes you, YOU WILL PROBABLY BE OFFERED THE JOB RIGHT THEN AND THERE regardless of your sales experience. You can only qualify for a Sales Manager position after hitting sales goals (6 to 12 mo) as a sales associate first. Ortho operates a micro staff therefor you can expect to be overworked with Low pay, extremely long hours, mattress prices are higher than the competition, extremely low customer traffic unless you are stationed at 1 of a very few select stores and know that management does not care about its employees.
I am extremely surprised Ortho has not been taken to court already for multiple labor code violations. I watched the VP of Sales (Danny ) Ortho Mattress in Santa Monica hit on trainees and customers while working with him. He even told me he slept with a customer after selling her a mattress. This is the type of professionalism that you can expect from this employer. Working with Alex and Henry are the best people to learn from if you end up at this place.
Lots of down time to look for another job! If your are not part of upper management, you are truly expendable. This is what you get when you work at Ortho. I will agree with EVERY negative post on this site and that they are a complete Rip Off. I"d never work for their company again.
I suppose another fitting title for this experience is Beware David Fleischman of Ortho Mattress. For all you customers who got ripped off, allow me to express that you're not alone. Ortho does exactly the same to their employees as well. Before I explain how, my tale began when I got interviewed by David Fleischman. He's a dead ringer for Family Guy's Mort Goldman minus a hundred pounds but add the nose of Captain Hook from Peter Pan. Really impossible to miss. "Let's get this over with."
Get a load of some of their policies first directly from the owner. This company bans all pc, smartphones, laptop and etc. Heard some guy got written up or fired for reading a book on his Kindle Fire during his break or downtime. This law came into effect when a few employees had no idea Ken Karmin (owner) walked into their assigned mattress stores and ignored him while goofing off on their laptops. So instead of just disciplining those specific employees only, we all got punished. The top enforcer of this policy is none other than David Fleischman himself. If you ever want to see a guy throw himself into a fitted rage in a manner of seconds, let him catch you with a laptop. Another policy is the banning of everyone from making discounted employee purchases directly from the vendors which we're supposed to. This punishment was initiated when a few crook employees abused the program and bought numerous matts at 75% off (our employee discount) just to sell them at full price online through Craigslist. They were uncovered and naturally fired but to ban everyone from making any future purchases for themselves is just thoughtless. Imagine a kid in grade school not doing his homework while we all did but the teacher flunked the entire class just to punish one student!
My first write up was when I used my pc to close a sale by comparing prices online for a customer who asked for proof that we had the best deal before he decides to purchase. I showed him other online retailers who had the identical mattress and I offered him a better deal so he gladly became our customer that day. My second write up is when an elderly couple walked in and informed me that they have a insect problem but don't know what the bugs are. They are in the process of buying a new matt but just looking around for now because they already called the exterminators to inspect their property. I asked, "Could it be beg bugs?" They didn't know what they were so I reluctantly took out my pc and googled pics for them. They confirmed it was and I shared my horror story with them regarding my personal experience with beg bugs from the Commodore Regency in Downtown LA at 4th and Lucas which wasn't far from their residence. I assured them it wasn't their fault and even shared photos of myself that I saved on my laptop containing multiple bite marks that shook them both to the core. I described that fumigation is ineffective because they dig deeper into the walls to evade and multiple once they emerge. I tried that twice and the problem persists or worsens. The only way to eliminate them is by thermal heat treatment of the entire house which can costs thousands in the least. I firmly recommended that if the bed is the source of the infestation, it must be replaced immediately without further delay. Save your money from the exterminators and invest it towards your new mattress. The more you wait, you increase the possibility of them spreading throughout the entire premise beyond your bedroom. They discussed briefly in their native tongue and eventually took my advice and made a smart purchase. Shook hands and thanked me for the service while inviting me out to their downtown jewelry store. Told me if I or anyone in the company needs anything, give him a call anytime and he'll happily repay us the favor. David walked in shortly after and I obtained my 2nd write up.
My third write up is for low numbers in sales but numbers are dictated by the amount of walk-in traffic and that is determined by size and location of the store. If store display is poor due to the small premise making mattress selection highly limited, sales would naturally be affected and limited as well. In the entire West LA region, this smallest store on Pico Blvd. and Overland Ave. has the poorest choice of mattresses available. This store lacked GS Stearns, Beautyrest Black, The Grand Bed by Tempurpedic and a vast number of high price items. When I requested some from the warehouse, a top executive plainly asked, "Wait, you really think that bed is capable of being pushed out of THAT store? No, I don't think it's wise." Even THEY know so why did I get blamed?
The fourth one is probably my favorite. I was at the Ortho Santa Monica store next to Izzy's Restaurant and received a call from David Fleischman. He asked me to look up an invoice containing a Pacific bed that was sold recently. Try to keep in mind that I was usually stationed at a rat hole Store 33 on Pico Blvd and Overland where nobody walks in. Weak selection for me to present so my knowledge of full inventory isn't very keen. I replied, "The Pacific? Is that a new mattress? I never heard of it." Apparently those were poor choice of words to the Vice President of sales at Ortho Mattress. Anyone ever seen Tropic Thunder with Tom Cruise as Les Grossman? This is precisely how David Fleischman responded. He goes, "Whuh? What do you mean you never heard of it?! It's not a mattress, it's a BED! Wait a minute! How long how you been with this company?! Fourteenth months, right?! You been here for over a year and never heard of the Pacific Bed?! It's a manufacture!!! You know, you would think for someone who can't even hit commission every month would at least take some time to familiarize our inventory better!" Wow folks. How's that coming from your local Southern California mattress provider?
I was almost inclined to say, "You left me to rot in that sinkhole after your fired Paul and I see more cockroaches per day than people walking in. I don't make any commission money here because there's no money to be made here at all. All I do here is babysit for you guys and this is the thanks I get?" That was at the very tip of my tongue but I decided to swallow it instead. I took a deep breath because I was done with this company anyways. I later sold a latex bed and decided to chill on the Tempurpedic Grand Bed and had my forearm resting over my eyes because the lights were too bright. Heard someone sat down with paperwork on the next bed and looked up to see it was David himself. I said, "Hey David." He replied, "What are you doing?" I was puzzled and asked, "What do you mean?" All I remembered was his glare and he asked, "You taking a nap?" Of course I thought he was joking and I replied, "No, what are you talking about?" David goes, "I just saw you. You lying to me now?" I said, "Wait a minute. I heard you when you sat down and verbally greeted you did I not? How could I have done that if I was sleeping? When I addressed you, did you think I was sleep talking? I heard and saw you sitting there." He goes, "Well it's because I was making some sounds. And do you really want to make matters worse by arguing with me?" I was about to say, "I always leave the back door wide open (Probably not wise because the bank next door was recently robbed). You would think if any employee was going to sleep, we have enough sense to close that door first so we can actually hear who's coming in." But why bother? As I mentioned earlier, I was done. Of course he wrote me up as usual but this time something inside of me snapped. I was going to quit anyways and especially after how he yelled at me over the phone earlier, THIS was the final straw that broke the camel's back.
Two weeks later around 7:30 pm on Saturday April 12 of 2014, I was terminated by David Fleischman.
He walked in from the front door because I made a habit of locking the back door at night. This petite store on the corner of Pico and Overland has crazy bums yelling and fighting with the parking attendant from across the ally so it gets dangerous at night. He casually strolled in without saying a word and had my final paycheck in his hand. The final showdown has arrived. I told him, "Let's get this over with." That's his famous line to me every time he writes me up. It was kind of sweet to finally stick it back to him. He mentioned my attitude was unbelievable. Really? Looks like I've finally learned something from him after all. The only thing I recall was his sarcastic tone and non stop eye rolling. Trust me, he doesn't hesitate to let you know you overstayed your welcome. Finally he goes, "Come on, come on! Let's get this going." Waving me to get out. I wasn't just fired, I was kicked out. Don't let his wiry stature fool you. This guy is as hostile as them come. I been warned about him from all the previous ex employees but I never believed them until I found things out the hard way myself. That same evening as I got home, I randomly called a few co workers (now ex employees) and they notified me that David had already called and informed everyone to change the door lock combination. This is done to prevent past employees from stepping back into the buildings. He also said, "I don't know which one of you are friends with him but don't ever let me catch him in any of my stores or any of you talking to him ever again." Classy guy this David is. Anyone interested to buy a mattress from your friendly Ortho retailer yet?
Ortho Mattress of California goes through employees like cheap condoms. Let me briefly provide all the individuals who were fired or lightened up and quit. They would be Amir, Peggy, Paul, Larry, Sho, Kejah, Steve, Skylar, Asian Claire, white Claire, Will, Max, James (owner immediately begged him to come back), Tom and Mike. Jerry died of cancer probably because Ortho worked him to death and this small list is ONLY in the West LA region alone that I'm aware of within a single year!!! Man I was changing that d**n combination lock every month or so.
Here's the best part where employees are always getting ripped off. DO NOT expect them to pay your bonus for the month. You're lucky enough to get some commission alone! James (current trainer and great guy) quit because Ortho has too many false promises. Immediately left the company because of shady ethics of not paying bonuses when due but Ken (owner) begged him to come back because James is one of the best salesman. Ken asked David Fleischman at the scene, "You didn't pay his bonuses?" Where David replied, "I was about to get to it." Yeah right. David later went and repeated the same incident of not paying bonuses to Tom in Santa Monica (our top GS Stearns seller). When Tom asked why he did not receive his much deserved bonus, David replied that the percentages of the month was off by .09 % or some BS. After that phone conversation, Tom sat motionlessly in his office chair completely frozen for 15 minutes. Later called me in the week and said he couldn't sleep that evening and was up all the way until next morning at 5am. Tom knew something was wrong and later demanded an audit. David eventually caved in and agreed to pay.
I paid over $4000 for a sleep system purchased from ortho mattress, which included a premium stearns and foster mattress. I specifically purchased a ‘firm’ mattress, and for a period of 18 months that followed, the mattress was the one of the most comfortable my wife and i had ever slept on. After this 18 month period the mattress started to get very ‘soft’ and ‘saggy’ on both sides of the bed and was very clearly no longer in the category of a ‘firm’ mattress. The only part of the mattress that was still firm was the middle of the mattress where nobody normally lies, and where a large ‘hump’ had now formed. The mattress is at this point so uncomfortable that we cannot sleep through the night, and wake up with back pain every morning.
I contacted ortho customer service to explain the situation to them and they told me that the mattress was warrantied for 10 years, and that i would need to pay $60 for one of their inspectors to look at the mattress and measure the depressions in the mattress. If the depressions were 1.5 inches or greater in depth then they would replace the mattress under warranty. The mattress was inspected however the depressions did not meet the 1.5 inch or greater threshold, and ortho told me that there was nothing that they could do to help. I asked them to contact stearns and foster directly and appeal to them, which they did, but stearns and foster also said there was nothing that they could do as the depressions in the mattress did not meet their threshold. So i paid someone to come out and inspect a mattress that we can no longer sleep on, only to be told that there was nothing wrong with it …… there is obviously something fundamentally flawed with a process that measures the quality and usability of a high-end mattress purely based on depressions in the mattress. Something is clearly wrong with the structure of the mattress that has caused the mattress to become ‘soft’ and extremely uncomfortable, regardless of whether there are depressions greater than 1.5 inches in the mattress or not. The inspector was specifically asked by my wife to lie on the bed so that he could see just how soft the sides of the mattress where we sleep are compared to the middle of the mattress which is still as firm as the day we bought it. When you pay this kind of money for a high-end ‘firm’ mattress i think it is reasonable to assume that the mattress remains ‘firm’ at the very minimum for the period of the 10 year warranty, assuming you take good care of the mattress – this mattress lasted only 18 months before we started having issues.
So in the final analysis ortho mattress is not willing to leverage their supplier Stearns and foster) to do the right thing for their customers, and continue to sell their poor quality products. The ortho mattress customer service was appalling – this process took over 2 months just to reach an unacceptable resolution. Every time i sent an email to the ortho customer service representative in la mirada, ca, i had to follow-up with that same person 2 or 3 times just to get a response to my emails. Furthermore, stearns and foster will not stand behind their premium product, and instead choose to ‘hide’ behind a warranty condition that lets them off the hook, and leaves you as the customer having to shell out for a new mattress. Both ortho mattress and stearns and foster have no regard for their customers and i would never do business with them again.
Ortho Mattress, Inc. Reviews
Applied for Sales Manager position in West Los Angeles at the beginning of 2015. After submitting my resume a recruiter called approximately 24 hours later to set up a phone interview. The next step was to meet with Regional Manager for my area (probably the one you won't be working at, so don't get excited) Sat through the interview which was interuppted several times. I realized that the job at hand was really for an entry sales associate position.
They lie to you and claim you can make 25-120K. The truth is that no one makes that kind of money there. The most I made was 33k and I was scraping by in life. No negotiation, you are told what the hourly and commission % is upfront no matter how well you do during probationary months. Training classes are held for 2 weeks and generally start on the 1st and 15th. You have to drive to their corporate offices that are not in Los Angeles which is a pain if you don't have a car.
If HE likes you, YOU WILL PROBABLY BE OFFERED THE JOB RIGHT THEN AND THERE regardless of your sales experience. You can only qualify for a Sales Manager position after hitting sales goals (6 to 12 mo) as a sales associate first. Ortho operates a micro staff therefor you can expect to be overworked with Low pay, extremely long hours, mattress prices are higher than the competition, extremely low customer traffic unless you are stationed at 1 of a very few select stores and know that management does not care about its employees.
I am extremely surprised Ortho has not been taken to court already for multiple labor code violations. I watched the VP of Sales (Danny ) Ortho Mattress in Santa Monica hit on trainees and customers while working with him. He even told me he slept with a customer after selling her a mattress. This is the type of professionalism that you can expect from this employer. Working with Alex and Henry are the best people to learn from if you end up at this place.
Lots of down time to look for another job! If your are not part of upper management, you are truly expendable. This is what you get when you work at Ortho. I will agree with EVERY negative post on this site and that they are a complete Rip Off. I"d never work for their company again.
I suppose another fitting title for this experience is Beware David Fleischman of Ortho Mattress. For all you customers who got ripped off, allow me to express that you're not alone. Ortho does exactly the same to their employees as well. Before I explain how, my tale began when I got interviewed by David Fleischman. He's a dead ringer for Family Guy's Mort Goldman minus a hundred pounds but add the nose of Captain Hook from Peter Pan. Really impossible to miss. "Let's get this over with."
Get a load of some of their policies first directly from the owner. This company bans all pc, smartphones, laptop and etc. Heard some guy got written up or fired for reading a book on his Kindle Fire during his break or downtime. This law came into effect when a few employees had no idea Ken Karmin (owner) walked into their assigned mattress stores and ignored him while goofing off on their laptops. So instead of just disciplining those specific employees only, we all got punished. The top enforcer of this policy is none other than David Fleischman himself. If you ever want to see a guy throw himself into a fitted rage in a manner of seconds, let him catch you with a laptop. Another policy is the banning of everyone from making discounted employee purchases directly from the vendors which we're supposed to. This punishment was initiated when a few crook employees abused the program and bought numerous matts at 75% off (our employee discount) just to sell them at full price online through Craigslist. They were uncovered and naturally fired but to ban everyone from making any future purchases for themselves is just thoughtless. Imagine a kid in grade school not doing his homework while we all did but the teacher flunked the entire class just to punish one student!
My first write up was when I used my pc to close a sale by comparing prices online for a customer who asked for proof that we had the best deal before he decides to purchase. I showed him other online retailers who had the identical mattress and I offered him a better deal so he gladly became our customer that day. My second write up is when an elderly couple walked in and informed me that they have a insect problem but don't know what the bugs are. They are in the process of buying a new matt but just looking around for now because they already called the exterminators to inspect their property. I asked, "Could it be beg bugs?" They didn't know what they were so I reluctantly took out my pc and googled pics for them. They confirmed it was and I shared my horror story with them regarding my personal experience with beg bugs from the Commodore Regency in Downtown LA at 4th and Lucas which wasn't far from their residence. I assured them it wasn't their fault and even shared photos of myself that I saved on my laptop containing multiple bite marks that shook them both to the core. I described that fumigation is ineffective because they dig deeper into the walls to evade and multiple once they emerge. I tried that twice and the problem persists or worsens. The only way to eliminate them is by thermal heat treatment of the entire house which can costs thousands in the least. I firmly recommended that if the bed is the source of the infestation, it must be replaced immediately without further delay. Save your money from the exterminators and invest it towards your new mattress. The more you wait, you increase the possibility of them spreading throughout the entire premise beyond your bedroom. They discussed briefly in their native tongue and eventually took my advice and made a smart purchase. Shook hands and thanked me for the service while inviting me out to their downtown jewelry store. Told me if I or anyone in the company needs anything, give him a call anytime and he'll happily repay us the favor. David walked in shortly after and I obtained my 2nd write up.
My third write up is for low numbers in sales but numbers are dictated by the amount of walk-in traffic and that is determined by size and location of the store. If store display is poor due to the small premise making mattress selection highly limited, sales would naturally be affected and limited as well. In the entire West LA region, this smallest store on Pico Blvd. and Overland Ave. has the poorest choice of mattresses available. This store lacked GS Stearns, Beautyrest Black, The Grand Bed by Tempurpedic and a vast number of high price items. When I requested some from the warehouse, a top executive plainly asked, "Wait, you really think that bed is capable of being pushed out of THAT store? No, I don't think it's wise." Even THEY know so why did I get blamed?
The fourth one is probably my favorite. I was at the Ortho Santa Monica store next to Izzy's Restaurant and received a call from David Fleischman. He asked me to look up an invoice containing a Pacific bed that was sold recently. Try to keep in mind that I was usually stationed at a rat hole Store 33 on Pico Blvd and Overland where nobody walks in. Weak selection for me to present so my knowledge of full inventory isn't very keen. I replied, "The Pacific? Is that a new mattress? I never heard of it." Apparently those were poor choice of words to the Vice President of sales at Ortho Mattress. Anyone ever seen Tropic Thunder with Tom Cruise as Les Grossman? This is precisely how David Fleischman responded. He goes, "Whuh? What do you mean you never heard of it?! It's not a mattress, it's a BED! Wait a minute! How long how you been with this company?! Fourteenth months, right?! You been here for over a year and never heard of the Pacific Bed?! It's a manufacture!!! You know, you would think for someone who can't even hit commission every month would at least take some time to familiarize our inventory better!" Wow folks. How's that coming from your local Southern California mattress provider?
I was almost inclined to say, "You left me to rot in that sinkhole after your fired Paul and I see more cockroaches per day than people walking in. I don't make any commission money here because there's no money to be made here at all. All I do here is babysit for you guys and this is the thanks I get?" That was at the very tip of my tongue but I decided to swallow it instead. I took a deep breath because I was done with this company anyways. I later sold a latex bed and decided to chill on the Tempurpedic Grand Bed and had my forearm resting over my eyes because the lights were too bright. Heard someone sat down with paperwork on the next bed and looked up to see it was David himself. I said, "Hey David." He replied, "What are you doing?" I was puzzled and asked, "What do you mean?" All I remembered was his glare and he asked, "You taking a nap?" Of course I thought he was joking and I replied, "No, what are you talking about?" David goes, "I just saw you. You lying to me now?" I said, "Wait a minute. I heard you when you sat down and verbally greeted you did I not? How could I have done that if I was sleeping? When I addressed you, did you think I was sleep talking? I heard and saw you sitting there." He goes, "Well it's because I was making some sounds. And do you really want to make matters worse by arguing with me?" I was about to say, "I always leave the back door wide open (Probably not wise because the bank next door was recently robbed). You would think if any employee was going to sleep, we have enough sense to close that door first so we can actually hear who's coming in." But why bother? As I mentioned earlier, I was done. Of course he wrote me up as usual but this time something inside of me snapped. I was going to quit anyways and especially after how he yelled at me over the phone earlier, THIS was the final straw that broke the camel's back.
Two weeks later around 7:30 pm on Saturday April 12 of 2014, I was terminated by David Fleischman.
He walked in from the front door because I made a habit of locking the back door at night. This petite store on the corner of Pico and Overland has crazy bums yelling and fighting with the parking attendant from across the ally so it gets dangerous at night. He casually strolled in without saying a word and had my final paycheck in his hand. The final showdown has arrived. I told him, "Let's get this over with." That's his famous line to me every time he writes me up. It was kind of sweet to finally stick it back to him. He mentioned my attitude was unbelievable. Really? Looks like I've finally learned something from him after all. The only thing I recall was his sarcastic tone and non stop eye rolling. Trust me, he doesn't hesitate to let you know you overstayed your welcome. Finally he goes, "Come on, come on! Let's get this going." Waving me to get out. I wasn't just fired, I was kicked out. Don't let his wiry stature fool you. This guy is as hostile as them come. I been warned about him from all the previous ex employees but I never believed them until I found things out the hard way myself. That same evening as I got home, I randomly called a few co workers (now ex employees) and they notified me that David had already called and informed everyone to change the door lock combination. This is done to prevent past employees from stepping back into the buildings. He also said, "I don't know which one of you are friends with him but don't ever let me catch him in any of my stores or any of you talking to him ever again." Classy guy this David is. Anyone interested to buy a mattress from your friendly Ortho retailer yet?
Ortho Mattress of California goes through employees like cheap condoms. Let me briefly provide all the individuals who were fired or lightened up and quit. They would be Amir, Peggy, Paul, Larry, Sho, Kejah, Steve, Skylar, Asian Claire, white Claire, Will, Max, James (owner immediately begged him to come back), Tom and Mike. Jerry died of cancer probably because Ortho worked him to death and this small list is ONLY in the West LA region alone that I'm aware of within a single year!!! Man I was changing that d**n combination lock every month or so.
Here's the best part where employees are always getting ripped off. DO NOT expect them to pay your bonus for the month. You're lucky enough to get some commission alone! James (current trainer and great guy) quit because Ortho has too many false promises. Immediately left the company because of shady ethics of not paying bonuses when due but Ken (owner) begged him to come back because James is one of the best salesman. Ken asked David Fleischman at the scene, "You didn't pay his bonuses?" Where David replied, "I was about to get to it." Yeah right. David later went and repeated the same incident of not paying bonuses to Tom in Santa Monica (our top GS Stearns seller). When Tom asked why he did not receive his much deserved bonus, David replied that the percentages of the month was off by .09 % or some BS. After that phone conversation, Tom sat motionlessly in his office chair completely frozen for 15 minutes. Later called me in the week and said he couldn't sleep that evening and was up all the way until next morning at 5am. Tom knew something was wrong and later demanded an audit. David eventually caved in and agreed to pay.
I paid over $4000 for a sleep system purchased from ortho mattress, which included a premium stearns and foster mattress. I specifically purchased a ‘firm’ mattress, and for a period of 18 months that followed, the mattress was the one of the most comfortable my wife and i had ever slept on. After this 18 month period the mattress started to get very ‘soft’ and ‘saggy’ on both sides of the bed and was very clearly no longer in the category of a ‘firm’ mattress. The only part of the mattress that was still firm was the middle of the mattress where nobody normally lies, and where a large ‘hump’ had now formed. The mattress is at this point so uncomfortable that we cannot sleep through the night, and wake up with back pain every morning.
I contacted ortho customer service to explain the situation to them and they told me that the mattress was warrantied for 10 years, and that i would need to pay $60 for one of their inspectors to look at the mattress and measure the depressions in the mattress. If the depressions were 1.5 inches or greater in depth then they would replace the mattress under warranty. The mattress was inspected however the depressions did not meet the 1.5 inch or greater threshold, and ortho told me that there was nothing that they could do to help. I asked them to contact stearns and foster directly and appeal to them, which they did, but stearns and foster also said there was nothing that they could do as the depressions in the mattress did not meet their threshold. So i paid someone to come out and inspect a mattress that we can no longer sleep on, only to be told that there was nothing wrong with it …… there is obviously something fundamentally flawed with a process that measures the quality and usability of a high-end mattress purely based on depressions in the mattress. Something is clearly wrong with the structure of the mattress that has caused the mattress to become ‘soft’ and extremely uncomfortable, regardless of whether there are depressions greater than 1.5 inches in the mattress or not. The inspector was specifically asked by my wife to lie on the bed so that he could see just how soft the sides of the mattress where we sleep are compared to the middle of the mattress which is still as firm as the day we bought it. When you pay this kind of money for a high-end ‘firm’ mattress i think it is reasonable to assume that the mattress remains ‘firm’ at the very minimum for the period of the 10 year warranty, assuming you take good care of the mattress – this mattress lasted only 18 months before we started having issues.
So in the final analysis ortho mattress is not willing to leverage their supplier Stearns and foster) to do the right thing for their customers, and continue to sell their poor quality products. The ortho mattress customer service was appalling – this process took over 2 months just to reach an unacceptable resolution. Every time i sent an email to the ortho customer service representative in la mirada, ca, i had to follow-up with that same person 2 or 3 times just to get a response to my emails. Furthermore, stearns and foster will not stand behind their premium product, and instead choose to ‘hide’ behind a warranty condition that lets them off the hook, and leaves you as the customer having to shell out for a new mattress. Both ortho mattress and stearns and foster have no regard for their customers and i would never do business with them again.