Don't sign anything!!! Even if they make it appear like it is not a big deal. I filled out a form online to take advantage of the 2 week free trial. I read the fine print on the form I signed and it appeared fine. At my first class, they took a photo and had me sign my name on an ipod. I walked in and they just said sign here. I thought I was just signing in to attend my first class. After my two week free trial, I decided to sign up for another month. I went to the front desk to sign up and I was told I was already signed in for the premier membership. I thought it odd since I don't remember signing up for anything but the two week free trial. But since I was signing up for another month, I shrugged it off. This was already a red flag. Mind you, I did not get a copy of my contract. I did not sign a contract. Since I did not have a contract at all, I was not aware of all the little limitations, extra charges for the membership. They ding you on everything!! If you are too late to cancel a class, they charge $12. If you miss a class, they charge $12. If you want to freeze your account because of injury or you will be on vacation (monthly premier membership is $160), they charge you $15 for each month you freeze your account. You also have to buy the heart rate monitor. Lastly, even when you want to cancel your membership, you can't. They have a strict policy that you must give them 30 days notice before you cancel. So if you decide you no longer want to go to their gym, you still have to pay one month's fee and are forced to go for another month. Unbelievable! I don't know of any gym that does this. All this is supposedly listed in a contract I never received. What is truly worse, is they showed me a contract I allegedly signed (I am thinking they took my signature from the first class I signed in for and superimposed it in the contract I never read, never received and never got). Orange Theory is a pretty shady business of deceit. Go to other gyms. This is not a respectable company,
I absolutely agree with other reports on this site with regards to OrangeTheory's unethical billing practices. My boyfriend and I have also experienced issues with this company as of late. We absolutely understand a 30 days notice, even if the associates upon sign-up boasted and even addressed our very specific questions about if fwe wanted to cancel for our membership and what that would entail and none of them mentioned 30 days notice. We were willing to overlook the employees being dishonest about that since we've done gym memberships before that requiree a 30 days notice.
That said, to be told that the 30 days notice isn't even technically "valid" unless it's within a certain window of time within their billing cycle, and that evevn if you put in your 30 days notice, depending on the date of the submission you could be chargeed 2 months of membership fees ($169 for 2 months if you did a "premier" membereship) is a scam. When we spoke to the representative about cancelling our membership in September, we were told the 30 days notice would suffice and that we would no longer be billed after October. We were told the lasts day we could attend classes was up until October. We found out today (literally the weekend of my birthday so happy birthday to me!) that the associate had lied and our membership is now extending to November because we didn't submit a request within a specicfic "window" of time in their billing cycle (which again was never communicated by the asssociate, espsecially since they LIED saying that we were good to go on this and would no longer be charged). In looking at other people who have unfortunately been scammed by this company, it seems this billing window is arbitrary. There are people that have put in 30 days notice even prior to supposed billing cycle day, who are told the same lies about being charged again beyond their 30 days notice. To have their employees continuously lie about how this policy will be handled is unethical and this whole billing window excuse is a scam given that multiple people have experienced the same "policy" and conveniently all of our date billing windows are differeent and conveniently our cancellation somehow falls outside this arbitrary date window.
Started OrangeTheory Fitness– West Palm Beach in May-chargedmy credit card May 1. Cancelled May 17. Received a confirmation email on May 18 that I was cancelled but since I missed the cut off deadline I’d be charged one more one. Not happy about that but OK? They charged my card June 1 for June. That was the ONE MORE TIME.
They charged me again, for yet another time, on July 1 and refusing to give a refund – Manager Ashley Wehnes won’t even return a call. FRAUDSTERS. They take your credit card data and do as they please. Filed fraud charges with my credit card and bank. DO NOT TRUST THEM. Work-outs nothing special either. REPETITIVE REPETITIVE REPETITIVE.
Not good for body structure. With so many work out places available – you don’t need to spend upwards of $80 per month to be treated so poorly. RUN – DON’T WALK - AWAY FROM OT – HUGE RIP OFF. THEY HAVE NO UNDERSTANDING OF CUSTOMER SERVICE.
4/23: I cancelled my account with them months ago and then I am hit with a charge on my card two months later... I called in and the person I spoke with was zero help, said I needed a manager in order to change anything and wouldn't give me a phone number to call corporate or billing to report my issue. Another company trying to take money from people who are no longer using their services...
5/21 update: After filing a complaint with my credit card company and putting a stop on the account, they figured out a way to charge my card. I spoke with my CC company who is now esclating this to Visa and Visa will be assesing a penalty on their account. This is the shadiest company I have ever had to deal with
I was a member at Orange Theory Fitness. I was on a month to month contract, which required a 30 day notice to terminate. Having just retired from professional soccer, this worked well as I was job hunting at the time. In Jiune, I received an offer as an assistant head coach for a womens soccer program at a Division I school, albeit in a a different state.
I notifed Orange Theory in person (as required) that I would need to terminate my membership. The girl that I spoke with said she made an entry in the computer and it would terminate in 30 days. She said it would be finalized once the manager signed off on it. The next month I nioticed that I was chargedb $159.00 dollars, although my membership had been cancelled. This is a lot of money to me, as my coaching job only pays for my housing, while my parents assist me with living expenses until I find a second job.
I immedaitely called Orange Theory and was told that they would refund the money but a manager had to approve it, and that he was hardly ever there. I called several times and was told I would receive a call from the manager, which never happened. On Sunday, September 17th, 2017 I called again, as I had still not heard anything. I got the same story, that a manager had to approve 0my refund and he wasnt there.
Later that day, my father transferred some money to my account and when I went to make sure it had arrived, I noticed Orange Theory had once again debited my account, this time for $179.00. I asked my mother to call them, as I was travelling.
My mom spoke to them and was told "Yes, I see the cancellation and other conversations with Brianna on the computer, looks like we are waiti9ng for manager to approve it. Still not getting any response, I called again on September 19th and was told I didnt give 30 days notice, which is untrue and even confirmed during follow up conversations by myself and my mother. This is ridiculous and is, in my opinion a very bad business practice. Please help!!!
Orangetheory Fitness Reviews
Don't sign anything!!! Even if they make it appear like it is not a big deal. I filled out a form online to take advantage of the 2 week free trial. I read the fine print on the form I signed and it appeared fine. At my first class, they took a photo and had me sign my name on an ipod. I walked in and they just said sign here. I thought I was just signing in to attend my first class. After my two week free trial, I decided to sign up for another month. I went to the front desk to sign up and I was told I was already signed in for the premier membership. I thought it odd since I don't remember signing up for anything but the two week free trial. But since I was signing up for another month, I shrugged it off. This was already a red flag. Mind you, I did not get a copy of my contract. I did not sign a contract. Since I did not have a contract at all, I was not aware of all the little limitations, extra charges for the membership. They ding you on everything!! If you are too late to cancel a class, they charge $12. If you miss a class, they charge $12. If you want to freeze your account because of injury or you will be on vacation (monthly premier membership is $160), they charge you $15 for each month you freeze your account. You also have to buy the heart rate monitor. Lastly, even when you want to cancel your membership, you can't. They have a strict policy that you must give them 30 days notice before you cancel. So if you decide you no longer want to go to their gym, you still have to pay one month's fee and are forced to go for another month. Unbelievable! I don't know of any gym that does this. All this is supposedly listed in a contract I never received. What is truly worse, is they showed me a contract I allegedly signed (I am thinking they took my signature from the first class I signed in for and superimposed it in the contract I never read, never received and never got). Orange Theory is a pretty shady business of deceit. Go to other gyms. This is not a respectable company,
I absolutely agree with other reports on this site with regards to OrangeTheory's unethical billing practices. My boyfriend and I have also experienced issues with this company as of late. We absolutely understand a 30 days notice, even if the associates upon sign-up boasted and even addressed our very specific questions about if fwe wanted to cancel for our membership and what that would entail and none of them mentioned 30 days notice. We were willing to overlook the employees being dishonest about that since we've done gym memberships before that requiree a 30 days notice.
That said, to be told that the 30 days notice isn't even technically "valid" unless it's within a certain window of time within their billing cycle, and that evevn if you put in your 30 days notice, depending on the date of the submission you could be chargeed 2 months of membership fees ($169 for 2 months if you did a "premier" membereship) is a scam. When we spoke to the representative about cancelling our membership in September, we were told the 30 days notice would suffice and that we would no longer be billed after October. We were told the lasts day we could attend classes was up until October. We found out today (literally the weekend of my birthday so happy birthday to me!) that the associate had lied and our membership is now extending to November because we didn't submit a request within a specicfic "window" of time in their billing cycle (which again was never communicated by the asssociate, espsecially since they LIED saying that we were good to go on this and would no longer be charged). In looking at other people who have unfortunately been scammed by this company, it seems this billing window is arbitrary. There are people that have put in 30 days notice even prior to supposed billing cycle day, who are told the same lies about being charged again beyond their 30 days notice. To have their employees continuously lie about how this policy will be handled is unethical and this whole billing window excuse is a scam given that multiple people have experienced the same "policy" and conveniently all of our date billing windows are differeent and conveniently our cancellation somehow falls outside this arbitrary date window.
Started OrangeTheory Fitness– West Palm Beach in May-chargedmy credit card May 1. Cancelled May 17. Received a confirmation email on May 18 that I was cancelled but since I missed the cut off deadline I’d be charged one more one. Not happy about that but OK? They charged my card June 1 for June. That was the ONE MORE TIME.
They charged me again, for yet another time, on July 1 and refusing to give a refund – Manager Ashley Wehnes won’t even return a call. FRAUDSTERS. They take your credit card data and do as they please. Filed fraud charges with my credit card and bank. DO NOT TRUST THEM. Work-outs nothing special either. REPETITIVE REPETITIVE REPETITIVE.
Not good for body structure. With so many work out places available – you don’t need to spend upwards of $80 per month to be treated so poorly. RUN – DON’T WALK - AWAY FROM OT – HUGE RIP OFF. THEY HAVE NO UNDERSTANDING OF CUSTOMER SERVICE.
4/23: I cancelled my account with them months ago and then I am hit with a charge on my card two months later... I called in and the person I spoke with was zero help, said I needed a manager in order to change anything and wouldn't give me a phone number to call corporate or billing to report my issue. Another company trying to take money from people who are no longer using their services...
5/21 update: After filing a complaint with my credit card company and putting a stop on the account, they figured out a way to charge my card. I spoke with my CC company who is now esclating this to Visa and Visa will be assesing a penalty on their account. This is the shadiest company I have ever had to deal with
I was a member at Orange Theory Fitness. I was on a month to month contract, which required a 30 day notice to terminate. Having just retired from professional soccer, this worked well as I was job hunting at the time. In Jiune, I received an offer as an assistant head coach for a womens soccer program at a Division I school, albeit in a a different state.
I notifed Orange Theory in person (as required) that I would need to terminate my membership. The girl that I spoke with said she made an entry in the computer and it would terminate in 30 days. She said it would be finalized once the manager signed off on it. The next month I nioticed that I was chargedb $159.00 dollars, although my membership had been cancelled. This is a lot of money to me, as my coaching job only pays for my housing, while my parents assist me with living expenses until I find a second job.
I immedaitely called Orange Theory and was told that they would refund the money but a manager had to approve it, and that he was hardly ever there. I called several times and was told I would receive a call from the manager, which never happened. On Sunday, September 17th, 2017 I called again, as I had still not heard anything. I got the same story, that a manager had to approve 0my refund and he wasnt there.
Later that day, my father transferred some money to my account and when I went to make sure it had arrived, I noticed Orange Theory had once again debited my account, this time for $179.00. I asked my mother to call them, as I was travelling.
My mom spoke to them and was told "Yes, I see the cancellation and other conversations with Brianna on the computer, looks like we are waiti9ng for manager to approve it. Still not getting any response, I called again on September 19th and was told I didnt give 30 days notice, which is untrue and even confirmed during follow up conversations by myself and my mother. This is ridiculous and is, in my opinion a very bad business practice. Please help!!!