This has got to be one of the most incompetent companies I have ever dealt with. I have MI Medicaid. I tried to set up a specialty medication account for one of my meds that I needed transferred from Specialty Walgreens and after 1.5 hrs on the phone we got it set up. I then needed a nonspecialty medication set up and the lady gave me a number to call for that department.
I called and the lady on that line put me on hold for 40 min to try and reach the Rite Aid I needed it transferred from. After 40 min the lady was gone and I had to call back again. I called the same number they said they couldn't verify my Medicaid, that the number was under someone else's name, and call Medicaid and verify that I even have coverage.
I've had coverage for over a year, and just refilled a prescription. I called Medicaid, they said there were no problems. I called the same number back and was told this line only dealt with Medicare and not Medicaid and to call a different number. I called that number and was told to call the number I had just called because they were the correct number.
I called the line back and they said again they only dealt with Medicare and to call another different number. I did and that number was a non-working number. I then called the original number and talked to a supervisor who said they couldn't verify me and only found a discount card for me. I don't have a discount card. I called the specialty line back and they transferred me to another person who had me call Medicaid again and then told me the Medicaid I called with the wrong one and he would wait on the line with me while I set up a three-way call.
When the Medicaid number answered, he had already hung up. After explaining the situation to Medicaid they informed me Optum wasn't even contracted with them in the first place and should have told me from the beginning. They said the specialty pharmacy was contracted with them either. By the end, it had taken 7 hrs to hear they weren't even contracted.
Optum Rx is the worst possible prescription insurance contractor out there. They have terrible customer service and will pass you around in circles, never allowing you to get your question answered and wasting your time.
This company committed fraud and stole money from me, never giving reimbursment even after the claim had gone through. They then deleted the history of the transaction. I'm out a big chunk of money and also going through a hard time emotionally and financially. I believe they discriminated against me because of my gender age and diagnosis and I will be filing a complaint with their civil right coordinator as well.
DO NOT USE THIS COMPANY. STAY CLEAR!! I have used a lot of different insurance companies and although many of them have major issues this is BY FAR THE WORST ONE IVE EVER COME ACROSS. I hope this saves people the headache, heartache and trouble I've been through.
I am a United Healthcare policy holder through my employer and Optum Rx is the contracted mail order pharmacy provider. Just by chance I pulled up the Rx claims I have this year and noticed that I was paying much more—up to 10 times more—if I filled my prescriptions through Optum Rx than if I used a local pharmacy. My example is one of my maintenance medications levothyroxine. For a 90 day supply Optum Rx charged me $42.67. I could have got this at multiple local pharmacies for $12-45 for the same 90 day supply. I could have got a 10 month supply for less than what I was charged by Optum Rx.
I have written United Healthcare and Optum Rx, a news agency, 2 newspapers and my employer. Greed is why health care cost so much in America.
OptumRx, Inc. Reviews
This has got to be one of the most incompetent companies I have ever dealt with. I have MI Medicaid. I tried to set up a specialty medication account for one of my meds that I needed transferred from Specialty Walgreens and after 1.5 hrs on the phone we got it set up. I then needed a nonspecialty medication set up and the lady gave me a number to call for that department.
I called and the lady on that line put me on hold for 40 min to try and reach the Rite Aid I needed it transferred from. After 40 min the lady was gone and I had to call back again. I called the same number they said they couldn't verify my Medicaid, that the number was under someone else's name, and call Medicaid and verify that I even have coverage.
I've had coverage for over a year, and just refilled a prescription. I called Medicaid, they said there were no problems. I called the same number back and was told this line only dealt with Medicare and not Medicaid and to call a different number. I called that number and was told to call the number I had just called because they were the correct number.
I called the line back and they said again they only dealt with Medicare and to call another different number. I did and that number was a non-working number. I then called the original number and talked to a supervisor who said they couldn't verify me and only found a discount card for me. I don't have a discount card. I called the specialty line back and they transferred me to another person who had me call Medicaid again and then told me the Medicaid I called with the wrong one and he would wait on the line with me while I set up a three-way call.
When the Medicaid number answered, he had already hung up. After explaining the situation to Medicaid they informed me Optum wasn't even contracted with them in the first place and should have told me from the beginning. They said the specialty pharmacy was contracted with them either. By the end, it had taken 7 hrs to hear they weren't even contracted.
Optum Rx is the worst possible prescription insurance contractor out there. They have terrible customer service and will pass you around in circles, never allowing you to get your question answered and wasting your time.
This company committed fraud and stole money from me, never giving reimbursment even after the claim had gone through. They then deleted the history of the transaction. I'm out a big chunk of money and also going through a hard time emotionally and financially. I believe they discriminated against me because of my gender age and diagnosis and I will be filing a complaint with their civil right coordinator as well.
DO NOT USE THIS COMPANY. STAY CLEAR!! I have used a lot of different insurance companies and although many of them have major issues this is BY FAR THE WORST ONE IVE EVER COME ACROSS. I hope this saves people the headache, heartache and trouble I've been through.
I am a United Healthcare policy holder through my employer and Optum Rx is the contracted mail order pharmacy provider. Just by chance I pulled up the Rx claims I have this year and noticed that I was paying much more—up to 10 times more—if I filled my prescriptions through Optum Rx than if I used a local pharmacy. My example is one of my maintenance medications levothyroxine. For a 90 day supply Optum Rx charged me $42.67. I could have got this at multiple local pharmacies for $12-45 for the same 90 day supply. I could have got a 10 month supply for less than what I was charged by Optum Rx.
I have written United Healthcare and Optum Rx, a news agency, 2 newspapers and my employer. Greed is why health care cost so much in America.