After many phone calls and review of technical details, we entered into an agreement with this company in early 2017 for website design and web-functionality enhancement including communication between the website and our server with ETA for work completion of 45-60 days. Arthur, the company's president reassured us that all technical details would be handled by their outstanding software engineers and that we did not worry about the "how" the technical requirements be accomplished, just what needed to be done. Optimum7 required pre-payment for services before they would begin work on contract, which we obliged.
Design took nearly 9 months to accomplish and required lots of revisions and instruction just for them to be able to replicate the functionality on our earlier website. Adding web functionality, which was the larger portion of the contract, was not completed at all after 20 months into the contract.
Even though Arthur's word that they would take care of technical aspects, we had to generate a work-flow 17 months after the start of the project explaining the scope in a diagram form - which after reviewing, the COO of the company, Duran, demanded additional payment ($20,000) to complete the work. We concluded that we were baited by an initially low quote and trapped under pressure to agree to additional fees. We kept to the scope of work that the agreement was based on, but they said we changed it without being able to clearly back-up that claim.
Rather than throw good money after bad we asked for a refund on our deposit since they did not complete the agreed-upon work, and they refused. Now we feel we have been defrauded of our deposit (nearly 10K) because this company could not execute the work we all agreed upon.
We strongly advise any company against working with this horrible company and heed our lesson about never making up-front payments to them or any other company.
Warning about Optimum7. We used them for a custom search functionality for Volusion and were extremely unhappy with the work that was done. Arthur Cooper contacted me over 100 times to sell me. Going with them was a very bad decision on my part. They were very unprofessional to work with. They pass all development work overseas to people who do not speak English well and getting our questions answered was extremely difficult. They pushed very hard to finish initial development and even gave us a firm deadline which I have never had a developer do before.
This forced us to overlook basic search functionalty which they now want us to pay $200/hr to add. The search function is so bad and unwilling to give them another dime of our hard earned money, we are eventually going to dump everything they did and go with instead, who I wish we would have gone with before. This process will cost us over $6000.00 which we paid to Optimum7 for this development work. They have yet to provide any information as to where their code is and how to edit, since they want to hold us hostage. This is athe reason for dumping it all together.
Also, they will run updates on their software which casues your website search function to not work at all and they do it during normal business hours. We asked them to notify us of this before they do any maintenance work and they did not offer any solution.
I warn anyone from working with them. As you can see from a quick google search for Optimum7 that there are plenty of other complaints. DO NOT USE Optimum7. Go with another company like I am in no way affiliated with
Optimum7 Reviews
After many phone calls and review of technical details, we entered into an agreement with this company in early 2017 for website design and web-functionality enhancement including communication between the website and our server with ETA for work completion of 45-60 days. Arthur, the company's president reassured us that all technical details would be handled by their outstanding software engineers and that we did not worry about the "how" the technical requirements be accomplished, just what needed to be done. Optimum7 required pre-payment for services before they would begin work on contract, which we obliged.
Design took nearly 9 months to accomplish and required lots of revisions and instruction just for them to be able to replicate the functionality on our earlier website. Adding web functionality, which was the larger portion of the contract, was not completed at all after 20 months into the contract.
Even though Arthur's word that they would take care of technical aspects, we had to generate a work-flow 17 months after the start of the project explaining the scope in a diagram form - which after reviewing, the COO of the company, Duran, demanded additional payment ($20,000) to complete the work. We concluded that we were baited by an initially low quote and trapped under pressure to agree to additional fees. We kept to the scope of work that the agreement was based on, but they said we changed it without being able to clearly back-up that claim.
Rather than throw good money after bad we asked for a refund on our deposit since they did not complete the agreed-upon work, and they refused. Now we feel we have been defrauded of our deposit (nearly 10K) because this company could not execute the work we all agreed upon.
We strongly advise any company against working with this horrible company and heed our lesson about never making up-front payments to them or any other company.
Warning about Optimum7. We used them for a custom search functionality for Volusion and were extremely unhappy with the work that was done. Arthur Cooper contacted me over 100 times to sell me. Going with them was a very bad decision on my part. They were very unprofessional to work with. They pass all development work overseas to people who do not speak English well and getting our questions answered was extremely difficult. They pushed very hard to finish initial development and even gave us a firm deadline which I have never had a developer do before.
This forced us to overlook basic search functionalty which they now want us to pay $200/hr to add. The search function is so bad and unwilling to give them another dime of our hard earned money, we are eventually going to dump everything they did and go with instead, who I wish we would have gone with before. This process will cost us over $6000.00 which we paid to Optimum7 for this development work. They have yet to provide any information as to where their code is and how to edit, since they want to hold us hostage. This is athe reason for dumping it all together.
Also, they will run updates on their software which casues your website search function to not work at all and they do it during normal business hours. We asked them to notify us of this before they do any maintenance work and they did not offer any solution.
I warn anyone from working with them. As you can see from a quick google search for Optimum7 that there are plenty of other complaints. DO NOT USE Optimum7. Go with another company like I am in no way affiliated with