Signed papers for RV purchase May 27 with promise to receive it within 2 weeks and someone would call us to set it up. No one called. Kept calling them and told someone name Brittany was handling our purchase and would call back. Never called. Kept being told she was not at work. Kept leaving her messages. Notheing. Finally days and days later, Ricky the guy in service said parts were ordered for the generator. Notified end of June it was ready. Next we were notified date changed because refrigerator not working. Next we were told it was taken apart,date at this time is July 6. Now we just want our money back and cancel deal. No one will respond and now this is end of month 2 dealing with rv we do not have. On top of that we are retired seniors and just want to travel but have to deal with all this
First of I must say the sales person is not to blame for this review. he was only doing what was told. I was told the unit was ready and I needed to put a deposit. I am 4 hours away, therefore I placed the deposit. I then was told the next day they could not hold the rv and had to drive immediately to purchase the unit. I got on a bus and rushed over to find the rv was without battery and unable to move. I was stuck in Ocala for 2 days with no way back.
I was then told I could not examine the roof or determine if anything functioned since this unit was "safety unit" It was a liability for me to go on the roof. Driving home I noticed water pouring through the roof during a rain shower. The manager Andre has assured me he would make repairs and reimburse me for the expenses of my trip. however that was over a month ago. I've contacted my attorney. I believe this company has been fraudulent. There are more details to this story you can't imagine.
Optimum RV Reviews
Signed papers for RV purchase May 27 with promise to receive it within 2 weeks and someone would call us to set it up. No one called. Kept calling them and told someone name Brittany was handling our purchase and would call back. Never called. Kept being told she was not at work. Kept leaving her messages. Notheing. Finally days and days later, Ricky the guy in service said parts were ordered for the generator. Notified end of June it was ready. Next we were notified date changed because refrigerator not working. Next we were told it was taken apart,date at this time is July 6. Now we just want our money back and cancel deal. No one will respond and now this is end of month 2 dealing with rv we do not have. On top of that we are retired seniors and just want to travel but have to deal with all this
First of I must say the sales person is not to blame for this review. he was only doing what was told. I was told the unit was ready and I needed to put a deposit. I am 4 hours away, therefore I placed the deposit. I then was told the next day they could not hold the rv and had to drive immediately to purchase the unit. I got on a bus and rushed over to find the rv was without battery and unable to move. I was stuck in Ocala for 2 days with no way back.
I was then told I could not examine the roof or determine if anything functioned since this unit was "safety unit" It was a liability for me to go on the roof. Driving home I noticed water pouring through the roof during a rain shower. The manager Andre has assured me he would make repairs and reimburse me for the expenses of my trip. however that was over a month ago. I've contacted my attorney. I believe this company has been fraudulent. There are more details to this story you can't imagine.