Optimum has no reguard for their customers, they use every excuse not to help with the problems that people call about. My bill has been wrong for several months now. Have gone to the store, have called, even tried on the internet all a waste of time, this is long before the pandemic.
I should have a credit of $43.73. not an add on of $43.73, also spoke to several people that I do not want the optimum 200 for an extra $10.00 a month it is still on my bill. This is an on going problem with optimum.
Optimum by Altice has unfair billing practices which now charges customers even without rendering services. For instance I cancelled my service the 2nd day after the billing cycle and found out that I will be charged to the end of the billing cycle. So in essence they are charging me for 4 weeks of service that I will not be receiving.
I spoke to numerous customer support employees only to receive multible answers to the same questions. I will have to pay approx. $180 dollars without any services rendered for the next four weeks. I feel this billing practice is unfair and doesn't seem legal to me.
I have tried numerous attempts to contact Optimum by my cell phone and every time when I'm about to talk to an Optimum technician the call is dropped. All I want is to have my newly purchased modem registered and installed on Optimum online internet system. My cell phone works perfectly. I feel that Optimum is upset with me because I cancelled my Voice service. I believe Optimum employees are taking revenge on me by harassing me by disconnecting my phone connection. It is too much a coincident that my cell phone appears to not work only when connected to Optimum Employee and only "AFTER" I disconnected my Optimum phone service. This is a foul, malicious, and childish act by there employees. I want them to stop the harassment and DO THEIR JOB!
We wanted to downgrade from cable and internet to just internet. We called to change our service, but weren't given what we wanted. We had to call three times and were disconnected. Now they say we can't get just internet service.
REFUSED TO WAIVE LATE FEES EVEN THOUGH I HAVE BEEN AWAY FOR ON VACATION, I THOUGHT THEY WERE ALREADY PAID.
RECEIVED A REMINDER LETTER LAST WEEK TELLING ME I OWED $56.97. WHEN I CALLED TO TRY AND PAY THE BILL A RECORDING TELLS ME I OWED $67.'
THE REMINDER LETTER STATED I HAD UNTIL JAN 23, 2017 TO PAY THE BALANCE.
THE REMINDER LETTER IS DATED JAN 5, 2017 THAT I BELIEVE IS THE SAME DATE THAT THE ORIGINAL BILLING STATEMENT WAS DUE. IT FEELS LIKE THEY ARE IN A BIG HURRY TO CHARGE LATE FEES. I KNOW IF I EVER HAD A PROBLEM WITH VERIZON THIS WOULD NEVER HAPPEN. EVEN MY CREDIT CARD COMPANY HAS MORE RESPECT FOR ME THEN THIS COMPANY AND I HAVE BEEN WITH CABLEVISION FOR 30 YEARS
IN THE PAST AS LONG AS I PAID THEM IN FULL BEFORE THE FINAL DATE ON THE REMINDER THE LETTER NO LATE FEES WERE ASSESSED.
WHEN I ASKED TO SPEAK WITH A SUPERVISOR THEY REFUSED TO TRANSFER ME. A TAPE RECORDING OF THE CALL IS AVAILABLE UPON REQUEST.
I SENT AN EMAIL TO THEIR CORPORATE HEADQUARTERS, RECEIVED A CALL BACK BUT THEY REFUSED TO CREDIT ME THE LATE FEES. TODAY WHEN I CALLED THEM TO TRY AND MAKE FINAL EFFORT TO RESOLVE THIS A RECORDING TELLS ME IF I AM CALLING ABOUT THE $10 LATE I SHOULD HIT A NUMBER ON MY PHONE KEY PAD AND THEN IT HUNG UP ON ME.
THIS COMPANY IS WAY OUT OF TOUCH WITH ITS CUSTOMERS!!!!!!!!!!!!!!!!!!!
THE OTHER INTERESTING THING IS MY BILL EVERY MONTH IS $26 NOW ALL OF A SUDDEN ITS $29 AND THAT IS FOR FREE TV NETWORK CHANNELS AND NOTHING MORE!!!!!!!!!!!!!!!!
Optimum.com Reviews
Optimum has no reguard for their customers, they use every excuse not to help with the problems that people call about. My bill has been wrong for several months now. Have gone to the store, have called, even tried on the internet all a waste of time, this is long before the pandemic.
I should have a credit of $43.73. not an add on of $43.73, also spoke to several people that I do not want the optimum 200 for an extra $10.00 a month it is still on my bill. This is an on going problem with optimum.
Optimum by Altice has unfair billing practices which now charges customers even without rendering services. For instance I cancelled my service the 2nd day after the billing cycle and found out that I will be charged to the end of the billing cycle. So in essence they are charging me for 4 weeks of service that I will not be receiving.
I spoke to numerous customer support employees only to receive multible answers to the same questions. I will have to pay approx. $180 dollars without any services rendered for the next four weeks. I feel this billing practice is unfair and doesn't seem legal to me.
I have tried numerous attempts to contact Optimum by my cell phone and every time when I'm about to talk to an Optimum technician the call is dropped. All I want is to have my newly purchased modem registered and installed on Optimum online internet system. My cell phone works perfectly. I feel that Optimum is upset with me because I cancelled my Voice service. I believe Optimum employees are taking revenge on me by harassing me by disconnecting my phone connection. It is too much a coincident that my cell phone appears to not work only when connected to Optimum Employee and only "AFTER" I disconnected my Optimum phone service. This is a foul, malicious, and childish act by there employees. I want them to stop the harassment and DO THEIR JOB!
We wanted to downgrade from cable and internet to just internet. We called to change our service, but weren't given what we wanted. We had to call three times and were disconnected. Now they say we can't get just internet service.
REFUSED TO WAIVE LATE FEES EVEN THOUGH I HAVE BEEN AWAY FOR ON VACATION, I THOUGHT THEY WERE ALREADY PAID.
RECEIVED A REMINDER LETTER LAST WEEK TELLING ME I OWED $56.97. WHEN I CALLED TO TRY AND PAY THE BILL A RECORDING TELLS ME I OWED $67.'
THE REMINDER LETTER STATED I HAD UNTIL JAN 23, 2017 TO PAY THE BALANCE.
THE REMINDER LETTER IS DATED JAN 5, 2017 THAT I BELIEVE IS THE SAME DATE THAT THE ORIGINAL BILLING STATEMENT WAS DUE. IT FEELS LIKE THEY ARE IN A BIG HURRY TO CHARGE LATE FEES. I KNOW IF I EVER HAD A PROBLEM WITH VERIZON THIS WOULD NEVER HAPPEN. EVEN MY CREDIT CARD COMPANY HAS MORE RESPECT FOR ME THEN THIS COMPANY AND I HAVE BEEN WITH CABLEVISION FOR 30 YEARS
IN THE PAST AS LONG AS I PAID THEM IN FULL BEFORE THE FINAL DATE ON THE REMINDER THE LETTER NO LATE FEES WERE ASSESSED.
WHEN I ASKED TO SPEAK WITH A SUPERVISOR THEY REFUSED TO TRANSFER ME. A TAPE RECORDING OF THE CALL IS AVAILABLE UPON REQUEST.
I SENT AN EMAIL TO THEIR CORPORATE HEADQUARTERS, RECEIVED A CALL BACK BUT THEY REFUSED TO CREDIT ME THE LATE FEES. TODAY WHEN I CALLED THEM TO TRY AND MAKE FINAL EFFORT TO RESOLVE THIS A RECORDING TELLS ME IF I AM CALLING ABOUT THE $10 LATE I SHOULD HIT A NUMBER ON MY PHONE KEY PAD AND THEN IT HUNG UP ON ME.
THIS COMPANY IS WAY OUT OF TOUCH WITH ITS CUSTOMERS!!!!!!!!!!!!!!!!!!!
THE OTHER INTERESTING THING IS MY BILL EVERY MONTH IS $26 NOW ALL OF A SUDDEN ITS $29 AND THAT IS FOR FREE TV NETWORK CHANNELS AND NOTHING MORE!!!!!!!!!!!!!!!!
Optimum (cablevision of NJ) promised me the same package and price (james was his name) I had the previous year back on March
31, 2016 and they would credit my account for the difference because they had already debit my account. Amonth later I looked at
my statement and found nothing was credited and I was payng the higher rate. I called on May 3 and they informed me that James
might had given me the wrong info and they would have to look into it and listen to the tape and would call me back i 72 hrs. Well
I waited the 72 hrs and no call. After waiting 2 more days I called them and they haven't received an answer yet. Really, well I spoke
with a top supervisor (April) May 11 and she informed me she would look into it and get back to me yeah you guessed it 72hrs, well
she did leave a message and said no one in the other dept has gooten back to her and she would follow up on Maonday with me.
So on Monday did she call, hell no, nor on Tuesday or Wednesday. Yeah I had to call them back on Thursday, Asked to speak with
April and they only could transfer me to a supervisor, (Anthony) now keep in mind, all these phone calls, you have to explain your
problem to each and every one them. Well Anthony wanted to know how he could help, I informed him that April was on the case
what case I'm not sure, but get in touch with her and have her call me. Well 10 mins later April called and guess what, the other
dept had not gotten back to her, Really 9 days later, the other dept hasen't responded yet. Are you kidding me and this is a
corporation. It would take less than 1min to find the phone call on the hard drive and retrive it. I've been with this company
for over 20 yrs and to be treated this way is totally unproffesional. Still no resolution.