Please, do not ever consider doing business with Ooma. If you are looking for a reliable VoIP provider, then check out https://downdetector.com, and you will quickly see that Ooma ranks if not last, next to last! These guys are a bunch of whack-jobs with a one-star rating on the BBB.
I have a business client of mine that I have been doing business with for seven-plus years. I approached him to see what I could do to earn his VoIP business. He said, “I hate VoIP”, and wanted to know what I could do with helping him go back to analog phone service. I explained to him going back to analog would be like going back to the future, and how Ooma is the McDonald’s of VoIP.
I got my buddy hooked up with one of the very best business VoIP providers in the industry, and when I went to repro his four Yealink business phones, I was unable to being the phones are password protected by Ooma. My client paid cash for these four devices, so I called Ooma to ask for the password to unlock the phones he’d purchased, and an employee by the name of Brian said, we will not give that information out. I was blown away! I tried to explain to Brian that my client paid cash for these phones, and his response was, “it’s in the terms and conditions”. You deceitful BASTARDS! Then, I explained to my client what Ooma said, and he said, “I never signed a contract”.
I called Ooma back and this time got Jenelle, and I kind of laid into her a little. Jenelle said the password is 0000, and if that didn’t work, I’d needed to contact Yealink (TOTAL BULLSH*T…!!! OOMA LOCKED THE PHONE, NOT YEALINK). I then attempted to find Yealink’s contact number and they’re located in BFE with no USA contact numbers.
If you may be ever considering doing business with Ooma, please don’t!
Ooma cancelled my account for now reson (said they didn't detect enough activity). When I called and asked them to re-connect they said they would but they would need to create a new account. This in turm results in Whopping new fees, which will now re-occur monthly!
In February our company requested cancellation of our services with Oooma, Inc. They were extremely unhelpful and unfriendly and wouldn't provide any confirmation numbers or emails expressing our request went through. In fact, they continued to call and harass our staff weekly until they charged us March 1st for the full amount. Each time we spoke with them they made us run through the usual hoops to try and get us to "get back on board" and each time they wouldn't provide confirmation of cancellation even though they said it "was done".
I ported my Ooma phone number to another home phone provider. I tried going into my Ooma.com online account to cancel the account, but my access was closed. I had no access to the Ooma account to make changes. All the while, Ooma simply added another phone number in place of the ported out number so I could continue being billed. I was never notified this was happening.
When I called to cancel my account, I was forced to go through an option tree script by the rep. I had to reject option after option for Ooma to convince me to keep my equipment connected somehow and obviously keep the billing continuing. I finally had to threaten to file a report with the state Attorney General's office of consumer protection before the account was finally terminated and the call ended.
OOma did not close my account when I asked them to. Instead I was billed $5.58 per month which they said was because I said I wanted to sell there device on ebay. They did not tell me that this would keep the account open. I was very clear that I wanted the account closed. They argue with you on the phone about it. Poor customer service. They are not worth the hassle.
We were one of the original customers of Ooma when it first came out. We bought their original device, under the promise of “free” phone service for life. At first we accepted paying for the “Premier” service since there was a fee to transfer our home phone number to Ooma.
Their service is not fully compatible with touch-tone (so cannot use if your answer machine has dial-in features for your voicemail, so must only use Ooma’s online stuff that you must pay for) and also incompatible with our alarm system.
Then they discontinued support for our device we had purchase, and said we had to buy a new one and sign a new contract with different terms, to keep the service and the phone number. We tried to have them port our old home number over to a new service provider, but they could not do it. So we tried to get them to live up to their original promise, and original contract, and they just got snotty and disconnected our phone service, and we have lost forever our old home phone number
Ooma is entirely run by India call-center people, and they lie and try to get you “over a barrel” to keep extracting money from their customers. The best thing that can happen to this company is that they get shut down, or go out of business, so that can’t keep ripping people off.
My experience with OOMA was not a good one. The call quality was actually below average of my cell phone in a 1-bar area on Edge 2G. It served a purpose for a short time, and that purpose was finished and didn't want to pay anymore.
Their website does NOT offer a way to cancel, nor do they provide information on HOW to cancel in their support database. This should have been a red flag from the beginning. For one, this is NOT ethical, and should immediately sway your decision not to sign up to an OOMA phone.
Their chat line will not help you with cancellation. You have to call the support line. Well, the support line can't help you, they have to transfer you to another account representative. They are of course foreign to the United States and it's obvious. There is also a LOT of latency on the line, I was being "accused" of talking over the rep. She was quite brutal about it and I was very taken aback by it. (I should have immediately escalated to a supervisor and tried to get her fired for a mistreat, but I was more interested in getting this task done quickly.)
Then she goes on and on for the next 10 minutes reading the policies. Then she starts soliciting me to stay with OOMA for a while, and I already told her 4 times I wasn't interested. I don't need their service, I don't even like their service. Then goes on and on for a few minutes on how I can sell my equipment because they don't have a buy-back policy. I reminded her three times that never once asked about a buy back of the equipment, and still am not asking, but she was determined to finish the script.
I'm betting in a week or so, I'll see another charge on my credit card -- at which point I'm going ballistic on social media.
OOMA makes it hard to cancel. They won't allow you to do it from their website. They won't allow you to do it from the online support claiming "for security purposes". You have to call their number during business hours and then answer "security questions". If you don't happen to remember those, you keep getting charged. The guy made me login to the website and change a security question to get it cancelled.
It is very clear this company uses old school techniques of making it difficult to cancel. Too bad, many companies these days get that respecting people's time at the beginning and end of the relationship is good business.
User interface is chuck full of charge-up bombs! Oomas "FREE" service starts out at $60 per year and one wrong click on the user interface and WHAM*!#% $200/ year (starting point) for the same services you were getting for free....Oops I mean $60. Two wrong clicks could land you above $400/ year on their "FREE" phone.
I called customer service on the day they charge me for an unknown "click" (caller block feature), (had 17 old blocks not charged. Customer service said, "you click we charge and will not reverse charges".
Ooma's unforgiving data handshake with their server send a VERY ANNOYING "beep" (like your being recorded)to the ones at the other end of the conversation. This "beep" comes from the server getting lost and needing to be re-synced with your equipment.
As a side comment on Ooma's claimed "#1 VIOP service" with only 600,000 customers falls far short of MagicJack's near 3,000,000 and charging less than $40/ year for the same service (more if 911 service). Plus MagicJack's App on your cellphone to receive and make WiFi or data calls explains why Ooma tanked on their stock offering to the public (IPO).
Ooma, Inc. Reviews
Please, do not ever consider doing business with Ooma. If you are looking for a reliable VoIP provider, then check out https://downdetector.com, and you will quickly see that Ooma ranks if not last, next to last! These guys are a bunch of whack-jobs with a one-star rating on the BBB.
I have a business client of mine that I have been doing business with for seven-plus years. I approached him to see what I could do to earn his VoIP business. He said, “I hate VoIP”, and wanted to know what I could do with helping him go back to analog phone service. I explained to him going back to analog would be like going back to the future, and how Ooma is the McDonald’s of VoIP.
I got my buddy hooked up with one of the very best business VoIP providers in the industry, and when I went to repro his four Yealink business phones, I was unable to being the phones are password protected by Ooma. My client paid cash for these four devices, so I called Ooma to ask for the password to unlock the phones he’d purchased, and an employee by the name of Brian said, we will not give that information out. I was blown away! I tried to explain to Brian that my client paid cash for these phones, and his response was, “it’s in the terms and conditions”. You deceitful BASTARDS! Then, I explained to my client what Ooma said, and he said, “I never signed a contract”.
I called Ooma back and this time got Jenelle, and I kind of laid into her a little. Jenelle said the password is 0000, and if that didn’t work, I’d needed to contact Yealink (TOTAL BULLSH*T…!!! OOMA LOCKED THE PHONE, NOT YEALINK). I then attempted to find Yealink’s contact number and they’re located in BFE with no USA contact numbers.
If you may be ever considering doing business with Ooma, please don’t!
Ooma cancelled my account for now reson (said they didn't detect enough activity). When I called and asked them to re-connect they said they would but they would need to create a new account. This in turm results in Whopping new fees, which will now re-occur monthly!
In February our company requested cancellation of our services with Oooma, Inc. They were extremely unhelpful and unfriendly and wouldn't provide any confirmation numbers or emails expressing our request went through. In fact, they continued to call and harass our staff weekly until they charged us March 1st for the full amount. Each time we spoke with them they made us run through the usual hoops to try and get us to "get back on board" and each time they wouldn't provide confirmation of cancellation even though they said it "was done".
I ported my Ooma phone number to another home phone provider. I tried going into my Ooma.com online account to cancel the account, but my access was closed. I had no access to the Ooma account to make changes. All the while, Ooma simply added another phone number in place of the ported out number so I could continue being billed. I was never notified this was happening.
When I called to cancel my account, I was forced to go through an option tree script by the rep. I had to reject option after option for Ooma to convince me to keep my equipment connected somehow and obviously keep the billing continuing. I finally had to threaten to file a report with the state Attorney General's office of consumer protection before the account was finally terminated and the call ended.
Beware of this company. Use at your own risk.
OOma did not close my account when I asked them to. Instead I was billed $5.58 per month which they said was because I said I wanted to sell there device on ebay. They did not tell me that this would keep the account open. I was very clear that I wanted the account closed. They argue with you on the phone about it. Poor customer service. They are not worth the hassle.
We were one of the original customers of Ooma when it first came out. We bought their original device, under the promise of “free” phone service for life. At first we accepted paying for the “Premier” service since there was a fee to transfer our home phone number to Ooma.
Their service is not fully compatible with touch-tone (so cannot use if your answer machine has dial-in features for your voicemail, so must only use Ooma’s online stuff that you must pay for) and also incompatible with our alarm system.
Then they discontinued support for our device we had purchase, and said we had to buy a new one and sign a new contract with different terms, to keep the service and the phone number. We tried to have them port our old home number over to a new service provider, but they could not do it. So we tried to get them to live up to their original promise, and original contract, and they just got snotty and disconnected our phone service, and we have lost forever our old home phone number
Ooma is entirely run by India call-center people, and they lie and try to get you “over a barrel” to keep extracting money from their customers. The best thing that can happen to this company is that they get shut down, or go out of business, so that can’t keep ripping people off.
My experience with OOMA was not a good one. The call quality was actually below average of my cell phone in a 1-bar area on Edge 2G. It served a purpose for a short time, and that purpose was finished and didn't want to pay anymore.
Their website does NOT offer a way to cancel, nor do they provide information on HOW to cancel in their support database. This should have been a red flag from the beginning. For one, this is NOT ethical, and should immediately sway your decision not to sign up to an OOMA phone.
Their chat line will not help you with cancellation. You have to call the support line. Well, the support line can't help you, they have to transfer you to another account representative. They are of course foreign to the United States and it's obvious. There is also a LOT of latency on the line, I was being "accused" of talking over the rep. She was quite brutal about it and I was very taken aback by it. (I should have immediately escalated to a supervisor and tried to get her fired for a mistreat, but I was more interested in getting this task done quickly.)
Then she goes on and on for the next 10 minutes reading the policies. Then she starts soliciting me to stay with OOMA for a while, and I already told her 4 times I wasn't interested. I don't need their service, I don't even like their service. Then goes on and on for a few minutes on how I can sell my equipment because they don't have a buy-back policy. I reminded her three times that never once asked about a buy back of the equipment, and still am not asking, but she was determined to finish the script.
I'm betting in a week or so, I'll see another charge on my credit card -- at which point I'm going ballistic on social media.
OOMA makes it hard to cancel. They won't allow you to do it from their website. They won't allow you to do it from the online support claiming "for security purposes". You have to call their number during business hours and then answer "security questions". If you don't happen to remember those, you keep getting charged. The guy made me login to the website and change a security question to get it cancelled.
It is very clear this company uses old school techniques of making it difficult to cancel. Too bad, many companies these days get that respecting people's time at the beginning and end of the relationship is good business.
User interface is chuck full of charge-up bombs! Oomas "FREE" service starts out at $60 per year and one wrong click on the user interface and WHAM*!#% $200/ year (starting point) for the same services you were getting for free....Oops I mean $60. Two wrong clicks could land you above $400/ year on their "FREE" phone.
I called customer service on the day they charge me for an unknown "click" (caller block feature), (had 17 old blocks not charged. Customer service said, "you click we charge and will not reverse charges".
Ooma's unforgiving data handshake with their server send a VERY ANNOYING "beep" (like your being recorded)to the ones at the other end of the conversation. This "beep" comes from the server getting lost and needing to be re-synced with your equipment.
As a side comment on Ooma's claimed "#1 VIOP service" with only 600,000 customers falls far short of MagicJack's near 3,000,000 and charging less than $40/ year for the same service (more if 911 service). Plus MagicJack's App on your cellphone to receive and make WiFi or data calls explains why Ooma tanked on their stock offering to the public (IPO).