Found their website and a twin just like it (cheapoair.com) and used their format to select my flight with leave and return dates. No big mystery on doing this and booked flight through onetravel on Spirit air. Printed out itinerary and GF noticed that the return date was wrong...it had been switched to a different date by onetravel. I confess that I did not notice this and had no reason to expect my dates to be changed. Called customer service and tried to resolve with an agent that I could not understand (which I presume to be by design) and could not get the return date I needed. Since I needed the exact dates and I could not deal with the agent I decided to cancel the order. After I rec'd my CC statement I am out over $500 through non refundable cancellation fees from Spirit Air and Onetravel. This is an expensive lesson but I want to share it here so others will be the wiser. I will never use or recommend Onetravel or Cheapoair as a booking agent and will never fly or recommend Spirit Air.
ONE TRAVEL is a horrible company. Took money from us and we called then many time and they would put us on hold for very long minutes and eventually hang up on us. Very rude people. People should be carefull. Seems like this company has a call center in India. They used our credit card information and charged tickets! Our bank is on them! One trave is Disgusting!
You better stop linking to OneTravel right away!! They are DISHONEST and TERRIBLE!! These ripoff artists are reflecting on you. I searched Kayak like I always do, for our RT flight from Rio de Janeiro to LAX, and got OneTravel as the site I was delivered to in order to book the flight. I booked flights for my wife and myself (my outbound was a few days earlier), so that we would be on the same (Long) return flight. It turns out that when you book your flight on OneTravel, your flight is not actually booked!! So, a few hours later, I get a confirmation for my flight. The next day, I get a call saying that "the credit card needs to be verified" my wife's ticket. I call back, concerned that if they didn't book the flight, she would lose the flight and we wouldn't have the flights together. The woman with whom I "verified" said I don't need to worry; the flight will now be booked. Then, late that night, my wife gets an email saying that her flight is not available and she can search for other flights(!). I called right away, but their "customer service" office was closed, and their "verification department" couldn't help. Well, I'm not traveling without my wife, so I just want to cancel and refund my flight now (and find new flights). I repeatedly called, and after being on hold (totaling over an hour!), was told my fare is Non-refundable and it's been longer than 24 hours (because of THEM)!!! They now say I can cancel if I pay $200!!!! RIPOFF!!!!!
My name is Diego Folly de Andrade and I used the services of onetravel.com for the first time on October the 4th 2015 (Booking #30637059). I must confess I had never been so mistreated by a commercial service in my life and I have plenty of experience with air travel in dozens of cities in Latin America, United States, Europe and Oceania. The ticket was for a roundtrip from NY (Newark) to Chicago (Rockford) for US$ 155.00. As I did not receive any communication from the airline or from your website, I assumed everything would go smoothly – as almost always happens. How naïve I was! When I arrived at the airport I could not find Southern Airways check-in totem. Worst. No one heard about that company in all terminals – from the security office to other companies’ employees.
I called Port Authority and they were blunt: this company did not operate in Newark. My conclusion: I was scammed by an internet company. I decided to call your company (the first of six calls!) to understand what was going on. For me it was worst than being scammed. It was sheer incompetence. Your representative told me that the flight was OK, Branson Air Express operated it and I had to take an Air Train. I told him that I was already at the Airport and he could not inform me from what terminal this other company operated – neither the information desk at the airport. I was living in a kafka-esque parallel universe. I bought a ticket to fly with Southern Airways and was suddenly informed that I had to use a non-existent company in a non-existent terminal! It just got worst.
After talking to Port Authority again (your customer service was useless) I discovered that the flight was cancelled one week ago! After several calls to try to solve my situation – I needed to attend a meeting in Chicago at the afternoon – one of your representatives insinuated that I had lost my flight. I could not believe it. I arrived three hours earlier at the airport and lost more than two hours in this bureaucratic maze. And when I called you to try to solve my situation I received this kind of treatment! I therefore decided to use my contacts at Chicago. I had to buy another ticket (US$ 306.20), transportation from Newark to La Guardia Airport and another shuttle in Chicago. After all the struggle, stress and anger I arrived in Chicago late. All was lost. I know flights get delayed and cancelled. But my flight was cancelled one week ago.
The least you should have done was call, inform about the problem and transfer me to a similar flight. I faced several situations like this in my life. Even when you arrive at the airport you might face a cancelled flight. But even in this case you have a representative from the company and a prompt solution to the matter. If you buy a ticket from an online website (Kayak, Orbitz, Hotwire) they solve your problem. That is how a serious company works. Not yours. An unreliable, irresponsible, untrustworthy and unprincipled website. Therefore, at least, I expected from you is a prompt and rapid refund from my original ticket and the US$ 151.20 price difference from the one I had to buy (I am sending the receipt attached). I am also sending the shuttle receipt. But untill now ( november, 18th) I wasn't refunded and I didn't have any guaratee that they will do it!!!
OneTravel.com Reviews
Found their website and a twin just like it (cheapoair.com) and used their format to select my flight with leave and return dates. No big mystery on doing this and booked flight through onetravel on Spirit air. Printed out itinerary and GF noticed that the return date was wrong...it had been switched to a different date by onetravel. I confess that I did not notice this and had no reason to expect my dates to be changed. Called customer service and tried to resolve with an agent that I could not understand (which I presume to be by design) and could not get the return date I needed. Since I needed the exact dates and I could not deal with the agent I decided to cancel the order. After I rec'd my CC statement I am out over $500 through non refundable cancellation fees from Spirit Air and Onetravel. This is an expensive lesson but I want to share it here so others will be the wiser. I will never use or recommend Onetravel or Cheapoair as a booking agent and will never fly or recommend Spirit Air.
ONE TRAVEL is a horrible company. Took money from us and we called then many time and they would put us on hold for very long minutes and eventually hang up on us. Very rude people. People should be carefull. Seems like this company has a call center in India. They used our credit card information and charged tickets! Our bank is on them! One trave is Disgusting!
You better stop linking to OneTravel right away!! They are DISHONEST and TERRIBLE!! These ripoff artists are reflecting on you. I searched Kayak like I always do, for our RT flight from Rio de Janeiro to LAX, and got OneTravel as the site I was delivered to in order to book the flight. I booked flights for my wife and myself (my outbound was a few days earlier), so that we would be on the same (Long) return flight. It turns out that when you book your flight on OneTravel, your flight is not actually booked!! So, a few hours later, I get a confirmation for my flight. The next day, I get a call saying that "the credit card needs to be verified" my wife's ticket. I call back, concerned that if they didn't book the flight, she would lose the flight and we wouldn't have the flights together. The woman with whom I "verified" said I don't need to worry; the flight will now be booked. Then, late that night, my wife gets an email saying that her flight is not available and she can search for other flights(!). I called right away, but their "customer service" office was closed, and their "verification department" couldn't help. Well, I'm not traveling without my wife, so I just want to cancel and refund my flight now (and find new flights). I repeatedly called, and after being on hold (totaling over an hour!), was told my fare is Non-refundable and it's been longer than 24 hours (because of THEM)!!! They now say I can cancel if I pay $200!!!! RIPOFF!!!!!
My name is Diego Folly de Andrade and I used the services of onetravel.com for the first time on October the 4th 2015 (Booking #30637059). I must confess I had never been so mistreated by a commercial service in my life and I have plenty of experience with air travel in dozens of cities in Latin America, United States, Europe and Oceania. The ticket was for a roundtrip from NY (Newark) to Chicago (Rockford) for US$ 155.00. As I did not receive any communication from the airline or from your website, I assumed everything would go smoothly – as almost always happens. How naïve I was! When I arrived at the airport I could not find Southern Airways check-in totem. Worst. No one heard about that company in all terminals – from the security office to other companies’ employees.
I called Port Authority and they were blunt: this company did not operate in Newark. My conclusion: I was scammed by an internet company. I decided to call your company (the first of six calls!) to understand what was going on. For me it was worst than being scammed. It was sheer incompetence. Your representative told me that the flight was OK, Branson Air Express operated it and I had to take an Air Train. I told him that I was already at the Airport and he could not inform me from what terminal this other company operated – neither the information desk at the airport. I was living in a kafka-esque parallel universe. I bought a ticket to fly with Southern Airways and was suddenly informed that I had to use a non-existent company in a non-existent terminal! It just got worst.
After talking to Port Authority again (your customer service was useless) I discovered that the flight was cancelled one week ago! After several calls to try to solve my situation – I needed to attend a meeting in Chicago at the afternoon – one of your representatives insinuated that I had lost my flight. I could not believe it. I arrived three hours earlier at the airport and lost more than two hours in this bureaucratic maze. And when I called you to try to solve my situation I received this kind of treatment! I therefore decided to use my contacts at Chicago. I had to buy another ticket (US$ 306.20), transportation from Newark to La Guardia Airport and another shuttle in Chicago. After all the struggle, stress and anger I arrived in Chicago late. All was lost. I know flights get delayed and cancelled. But my flight was cancelled one week ago.
The least you should have done was call, inform about the problem and transfer me to a similar flight. I faced several situations like this in my life. Even when you arrive at the airport you might face a cancelled flight. But even in this case you have a representative from the company and a prompt solution to the matter. If you buy a ticket from an online website (Kayak, Orbitz, Hotwire) they solve your problem. That is how a serious company works. Not yours. An unreliable, irresponsible, untrustworthy and unprincipled website. Therefore, at least, I expected from you is a prompt and rapid refund from my original ticket and the US$ 151.20 price difference from the one I had to buy (I am sending the receipt attached). I am also sending the shuttle receipt. But untill now ( november, 18th) I wasn't refunded and I didn't have any guaratee that they will do it!!!