During my tenure as a customer service rep with this company, I had a good look at the insurance industry and found out why the insurance agent test is so hard as any kind of insurance is a big headache and no wonder the general public gets frustrated with insurance comapanies especially when it comes to claims. OCC (one call claims) is no exception on the frustration department.
We were told on day 0 this was temporary work and thus all of us temporary people are treated like a mule rented from the local stable for $2 a week. For quite a while we were worked 12 on 12 off 7 days a week no break while everyone else worked m-f. It was almost 50 days before a lot of us had a break as we were all burnt out from fielding calls from whinning America demanding an adjuster to their home RIGHT NOW.
I know that there were adjusters that quit simply because OCC wouldn't pay them and I don't blame them at all which is a National Labor Board complaint. But the money stopped coming in so much that our hours were cut for which I was grateful as we were all working 72+ hours a week. I've seen the favorite clique there and fell out of the favorites and was released citing "budget restraints" which I know is a lie. John Shipman will butter you up really good and as soon as you turn your back he will back stab you quickly. John Shipman has made a lot of enemies.
This company has all these disiplinary policies in place but they only use one: termination. Is it legal yes it is; is it ethiclly wrong yes it is. Walmart or Monopolymart as I call them, uses this policy every day.
I can honestly say that OCC is the worst employer I've ever worked for and I'm just itching for them to call me to do CSR work for the next disaster so I can tell them "no and don't call me anymore". I can't recommend them for employment at all. Stay away from them.
One Call Claims Reviews
During my tenure as a customer service rep with this company, I had a good look at the insurance industry and found out why the insurance agent test is so hard as any kind of insurance is a big headache and no wonder the general public gets frustrated with insurance comapanies especially when it comes to claims. OCC (one call claims) is no exception on the frustration department.
We were told on day 0 this was temporary work and thus all of us temporary people are treated like a mule rented from the local stable for $2 a week. For quite a while we were worked 12 on 12 off 7 days a week no break while everyone else worked m-f. It was almost 50 days before a lot of us had a break as we were all burnt out from fielding calls from whinning America demanding an adjuster to their home RIGHT NOW.
I know that there were adjusters that quit simply because OCC wouldn't pay them and I don't blame them at all which is a National Labor Board complaint. But the money stopped coming in so much that our hours were cut for which I was grateful as we were all working 72+ hours a week. I've seen the favorite clique there and fell out of the favorites and was released citing "budget restraints" which I know is a lie. John Shipman will butter you up really good and as soon as you turn your back he will back stab you quickly. John Shipman has made a lot of enemies.
This company has all these disiplinary policies in place but they only use one: termination. Is it legal yes it is; is it ethiclly wrong yes it is. Walmart or Monopolymart as I call them, uses this policy every day.
I can honestly say that OCC is the worst employer I've ever worked for and I'm just itching for them to call me to do CSR work for the next disaster so I can tell them "no and don't call me anymore". I can't recommend them for employment at all. Stay away from them.