Old Republic Home Protection Company, Inc. Reviews
Dec 11, 2022
I have the highest level home warranty policy (Platinum) offered by Old Republic Home Protection (ORHP) on my home. On October 13, 2022 my 75 gallon water heating tank blew out and flooded my garage. I proceeded to make a claim on my ORHP policy. During the claim reporting and approval process I was explicitly told on two separate occasions that it would be okay to replace the tank with a tankless water heater. This was not an upgrade since the tankless unit cost the same or less than the failed tank. I used an approved independent out of network plumber to do the removal and replacement work in order to save ORHP on the labor costs. She submitted a detailed estimate of the costs, including all the parts and labor unique to the installation of the tankless unit. There was a 9 day delay in getting this estimate approved due to ORHP's failure to accept her calls or respond to her messages. The work was finally completed after 3 weeks of no hot water in my house. I had paid for the tankless unit out of pocket and submitted my full claim for the labor and parts. After 2 weeks they sent me a check covering about 80% of the labor and nothing for the purchase of the tankless unit ($2416). Upon calling I was told that they would not reimburse me anything for the cost of the tankless unit because it was an upgrade. This was despite their having TWICE told me during the claim approval process that they would cover the cost of replacing the failed unit with a tankless unit of equivalent capacity. This is further confirmed by the fact that they also approved all the labor that was estimated specifically for the tankless unit installation. On two occasions I requested to speak with a manager and was told that one would call me back within 24 hours. No one ever called. I have also never received any response to my emailed demand for full reimbursement. I cannot even deposit the check for the labor they sent that covers about 28% of the total claim because it says on it that endorsement of the check constitutes a waiver of all further claims for the repair. So I have effectively received no reimbursement at all.
ORHP is failing to conform to even minimal standards for ethical business conduct in its response to my claim which had been approved in accordance with their procedures at every step of the way. I had been warned about them, but the warranty came with the purchase of my house so I had the opportunity to give them a free trial. It has turned out to be anything but free since they are seeking to cheat me out of my proper reimbursement. I am in the process of filing a lawsuit against them and filing a complaint with the Insurance Commissioner of my state requesting that ORHP's license to operate in this state be revoked.
Update, 12/12/2022:
ORHP contacted me after I made the above report to Trustpilot and said they would review the decision not to reimburse me for 72% of my costs in replacing the failed water heating tank. After a 10 day review during which they repeatedly offered the hope of revising their decision, they reported today that they would not change the insultingly low reimbursement they had offered me. They would not even reimburse me up to the cost of the current equivalent of the Rheem tank that had failed. This is the worst company I have ever dealt with in the insurance industry in my 76 years of life. I would strongly advise anyone seeking a home warranty to run as fast as they can away from any policy offered by Old Republic Home Protection.
Brief Summary: I've been a loyal customer for years and, when I needed them most, they failed. I needed my stove/oven range replaced. They could not match the model or even come close to the price but we reluctantly agreed to the replacement model over the phone. The range was selected by Old Republic Home Protection -- I HAD NO CHOICES! NOTHING WAS IN WRITING.
I have a faulty/leaking water mixer in my shower. I just purchased this home and decided to use my new home warranty company to fix the problem. At first they were less than helpful getting me a timely appointment, but then I asked to escalate the issue and I magically got an appointment the same day. The technician arrived at 1715 and he promptly saw all the water leaking into my garage from the roof of the garage and then was escorted to the upstairs master bathroom. At this point he turns to me after some meddling with the valve and says that I will have to order the part. Now when they called me I told the lady I had found the part and I would be happy to email the picture to her. She provided me the email address and I sent it. The technician said he was never contacted and that he did not bring any parts with him. As my frustration is growing so to is the lack of common sense on many people’s part I am finding out, especially when I call the warranty company and explain the situation. I am informed there is nothing they can do, but the person is glad to transfer me to the “authorization” deparment. I won’t bother typing the ensuing fiasco that was, but as I type, I am still on hold 45 minutes later for a supervisor. I seriously doubt my problem will be fixed this evening since everybody I have talked to has said it will be a couple of days. It is now 1800, the music is still playing, but I suspect I will be cut off very soon since the lady told me they are about to close. I will be asking for a refund for the year that was paid and I will seek another home warranty company!
Old Republic Home Protection Company, Inc. Reviews
I have the highest level home warranty policy (Platinum) offered by Old Republic Home Protection (ORHP) on my home. On October 13, 2022 my 75 gallon water heating tank blew out and flooded my garage. I proceeded to make a claim on my ORHP policy. During the claim reporting and approval process I was explicitly told on two separate occasions that it would be okay to replace the tank with a tankless water heater. This was not an upgrade since the tankless unit cost the same or less than the failed tank. I used an approved independent out of network plumber to do the removal and replacement work in order to save ORHP on the labor costs. She submitted a detailed estimate of the costs, including all the parts and labor unique to the installation of the tankless unit. There was a 9 day delay in getting this estimate approved due to ORHP's failure to accept her calls or respond to her messages. The work was finally completed after 3 weeks of no hot water in my house. I had paid for the tankless unit out of pocket and submitted my full claim for the labor and parts. After 2 weeks they sent me a check covering about 80% of the labor and nothing for the purchase of the tankless unit ($2416). Upon calling I was told that they would not reimburse me anything for the cost of the tankless unit because it was an upgrade. This was despite their having TWICE told me during the claim approval process that they would cover the cost of replacing the failed unit with a tankless unit of equivalent capacity. This is further confirmed by the fact that they also approved all the labor that was estimated specifically for the tankless unit installation. On two occasions I requested to speak with a manager and was told that one would call me back within 24 hours. No one ever called. I have also never received any response to my emailed demand for full reimbursement. I cannot even deposit the check for the labor they sent that covers about 28% of the total claim because it says on it that endorsement of the check constitutes a waiver of all further claims for the repair. So I have effectively received no reimbursement at all.
ORHP is failing to conform to even minimal standards for ethical business conduct in its response to my claim which had been approved in accordance with their procedures at every step of the way. I had been warned about them, but the warranty came with the purchase of my house so I had the opportunity to give them a free trial. It has turned out to be anything but free since they are seeking to cheat me out of my proper reimbursement. I am in the process of filing a lawsuit against them and filing a complaint with the Insurance Commissioner of my state requesting that ORHP's license to operate in this state be revoked.
Update, 12/12/2022:
ORHP contacted me after I made the above report to Trustpilot and said they would review the decision not to reimburse me for 72% of my costs in replacing the failed water heating tank. After a 10 day review during which they repeatedly offered the hope of revising their decision, they reported today that they would not change the insultingly low reimbursement they had offered me. They would not even reimburse me up to the cost of the current equivalent of the Rheem tank that had failed. This is the worst company I have ever dealt with in the insurance industry in my 76 years of life. I would strongly advise anyone seeking a home warranty to run as fast as they can away from any policy offered by Old Republic Home Protection.
Brief Summary: I've been a loyal customer for years and, when I needed them most, they failed. I needed my stove/oven range replaced. They could not match the model or even come close to the price but we reluctantly agreed to the replacement model over the phone. The range was selected by Old Republic Home Protection -- I HAD NO CHOICES! NOTHING WAS IN WRITING.
I have a faulty/leaking water mixer in my shower. I just purchased this home and decided to use my new home warranty company to fix the problem. At first they were less than helpful getting me a timely appointment, but then I asked to escalate the issue and I magically got an appointment the same day. The technician arrived at 1715 and he promptly saw all the water leaking into my garage from the roof of the garage and then was escorted to the upstairs master bathroom. At this point he turns to me after some meddling with the valve and says that I will have to order the part. Now when they called me I told the lady I had found the part and I would be happy to email the picture to her. She provided me the email address and I sent it. The technician said he was never contacted and that he did not bring any parts with him. As my frustration is growing so to is the lack of common sense on many people’s part I am finding out, especially when I call the warranty company and explain the situation. I am informed there is nothing they can do, but the person is glad to transfer me to the “authorization” deparment. I won’t bother typing the ensuing fiasco that was, but as I type, I am still on hold 45 minutes later for a supervisor. I seriously doubt my problem will be fixed this evening since everybody I have talked to has said it will be a couple of days. It is now 1800, the music is still playing, but I suspect I will be cut off very soon since the lady told me they are about to close. I will be asking for a refund for the year that was paid and I will seek another home warranty company!