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Oh Polly


Country United Kingdom
State England
City Prenton
Address 3 Durley Park Close North Cheshire Trading Estate
Phone 0151 345 0980
Website https://www.ohpolly.com/

Oh Polly Reviews

  • May 2, 2018

Worst company, terrible customer service, waste of time and money. Terrible customer service. I just received my order and I am disappointed about the sizing and fit of the outfits I received. I am really petite, 5'1 in. and 100 lbs, and am always usually a 0, XS in dresses and almost any outfit in the U.S. and 24-25 in jeans. I felt like I was suffocating in the outfits and in the long skirt I could not even walk because the bottom was so constricting. I was hoping to be able to wear this outfits by next week for an event, but now I will not be able to and I believe it says online that I have to wait an additional 2 weeks to receive any exchanges. I’m even more furious at the fact that the return shipping was $40 coming from the US. A complete waste of time and money; if you’re shopping from the US don’t order from this company they are not willing to help you in any way. Stick to fashion nova, everything fits exactly how it’s supposed to.

  • Dec 15, 2017

Basic information: This is an online store that resides in the U.K. I live in the USA and placed 3 separate orders within a week time period. When placing the orders I followed their size chart and was excited to receive my orders! After placing my 2nd order I received my 1st order in the mail. The items were 2 sizes too small. And since I just placed my 2nd order, I knew that order was a waste of time/money. At this time I had also contacted them (email through their website) about a dress that they had out of stock in my size. They got back to me within a few hours. They discontinued that item and was not going to be restocking. So, I then placed my 3rd order with the correct sizes of

dresses from my previous orders. Once I received all my orders (the first 2 didn’t fit-too small; the 3rd I didn’t like the overall looks/fit) I looked at their return/exchange policy and directions. They are EXTREMELY vague and not very helpful. Below is what they said to do from their website: Can I return my item for a refund or exchange? If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. How long after purchase can I make a return? Returned items must be received within 14-days of receipt for UK orders and within 30 days of receipt for international orders. How to make a return: Please do your

best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. Please fill-in and include the returns form (found on the reverse side of your invoice) along with your returned item to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details will suffice! We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us. The return address is: Oh

Polly, Unit 3, Durley Park Close, North Cheshire Trading Estate, Prenton, Wirral, CH43 3DZ How long does a refund take? We aim to process all returns within 7-10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed through PayPal unless a payment was made via a credit/debit card over the telephone, in which case your refund will be debited back to your card. Please note we do not contact a customer as soon as your item arrives back to us, but only once your refund / exchange has been issued 7-10 working days later. Can I get my shipping fees back? We regret to

inform you that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction. I returned an item and it was incorrectly refunded or replaced. We're really sorry if we've made a mistake with your exchange/refund. Please send us a message or call us on 0151 345 0980 so we can fix this for you right away. Am I still able to return my item if there is make-up or fake tan around the neckline? Unfortunately we're

only able to accept returns back in the immaculate condition they were received in. I have received a faulty item. We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us a message or call us up on 0151 345 0980 so we can organise for another one to be sent to you! I have received an incorrect item in my order. We're really sorry if we've made a mistake with your order. Please send us a message or call us on 0151 345 0980 so we can fix this for you right away. Do I have to pay for return postage? Unfortunately we're unable to cover return

postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. *********** Since I have never sent anything overseas I did want the directions said. Paid for return shipping, got a tracking number and returned it back in a timely manner for their 30 return policy. I placed all 3 of my orders in a USPS medium flat rate international shipping box. The total value of the package was $356. The shipping cost was $121.76. I paid and shipped the package. I periodically

checked the status and found that it cleared customs and is at the delivering post awaiting customs fee to be paid before getting delivered. It didn’t state the amount of fee or the reference number that was needed to pay the fee and this would be the addressee responsibility to pay. I was unaware of a customs fee. I contacted them via email through their website asking them about the next steps. I never received a response within a 24 hour period, so I sent the same message to them again via their website email and also to their Instagram account. I did not receive a response from them in a 48 hour time period (a total of 3 days now) so I sent them the same message via their

website email, instagram, their Facebook page and also the email they replied to me when I asked about an item that was out of stock weeks ago. I did not receive a response within another 48 hour period (total of 5 days now) I then opened a charge back through PayPal (since I used them to pay for all 3 of my orders) Here we are a total of 7 days later since my first email regarding the customs package and I finally got their attention! Here is their response: Hello, Thanks so much for providing your tracking number, that's been so helpful! I have found a calling card from Royal Mail stating the following: 'Unfortunately we can't deliver your item because there is a fee to pay' According to

them the Customs form has been filled out incorrectly and because of this there was a large Customs fee to be paid. If we paid this charge, we would then be unable to refund you and so we have advised our mail provider we'd like this to be returned to you instead. This usually takes 2-3 weeks to come back to you, but once you have received this back please tick either 'Gift' or 'Sample' and take it back to the Post Office. This will mean we'll not be charged to accept your parcel. ​Sorry for any inconvenience caused. Erryn x __________ I FILLED IT OUT WRONG!! :0 REALLY!!??Nowhere in there return/exchange directions did it say fill out the postage as a "sample” or "gift”. I am

extremely upset with how this whole process has been handled. Most companies offer return shipping with prepaid shipping labels and IF the customer so chooses to send the item back then the customer will be debited the amount from their total merchandise return. I understand that SOME companies don’t offer this (like this one) BUT in that case the RETURN/EXCHANGE directions are VERY clear and concise. This company has been a nightmare to deal with and their customer service is extremely terrible. This has been, hands down, the worst company I have delt with EVER. I would NEVER recommend this company to anyone! I feel they made vague return/exchange directions on purpose to SCAM people from returning their items so they can keep the money.

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