I ordered an office chair as a gift in December 2022, it never arrived within the 15-30 days as stipulated in the initial order acknowledgement email. I then inquired about details of a UPS tracking number 2 weeks after the order was placed only to be met with an email about supply and demand and shipping delays. The representative responded initially in a timely manner. I waited another 3 weeks with no further communication from the company, I asked for an order update and then decided that an order cancellation would be appropriate at that point. I requested to be refunded via email.
The same representative would not acknowledge my request details, only emailing back that she would try and see where my order was in the distribution queue, offered me a model of lesser value but the same cost and suggested I pay for expediated shipping for an additional processing fee. Those were not options for me. After asking 6 times for my order to be cancelled with no substitutions or shipping adjustments via email, I have heard nothing back. I called only to get an answering machine, leaving detailed messages for a resolution.
I then researched online reviews and have read numerous reviews and that consumers are going through very similar issues with this very company. There are those who have never received their product nor their requested refunds. I have recently put in a dispute claim to my credit card company. Lesson? Research as best as you can prior to buying online. Too many companies don't behave ethically or care after they have your money.
We bought a new chair through Office Chair and it took a month to get it. We received it and it was defective, foam deteriated worn looking and dirty. We returned it in original shipping box within the 30 days we had it. They denied they got it back, we had to prove to them they did through FedEx, but they insisted on lying about it until they couldnt any longer.
They wouldnt refund but after some pressure from our credit union they refunded us 65% of what we paid saying it was a restocking fee. They also told us all of their chairs were refurbished. No where on their website do they say this until you get to page 5 item 20 in their terms of service, small print. It is mentioned nowhere else. The chair we received was defective and shoudnt be subject to a restocking fee at all.
Office Chair At Work Reviews
I ordered an office chair as a gift in December 2022, it never arrived within the 15-30 days as stipulated in the initial order acknowledgement email. I then inquired about details of a UPS tracking number 2 weeks after the order was placed only to be met with an email about supply and demand and shipping delays. The representative responded initially in a timely manner. I waited another 3 weeks with no further communication from the company, I asked for an order update and then decided that an order cancellation would be appropriate at that point. I requested to be refunded via email.
The same representative would not acknowledge my request details, only emailing back that she would try and see where my order was in the distribution queue, offered me a model of lesser value but the same cost and suggested I pay for expediated shipping for an additional processing fee. Those were not options for me. After asking 6 times for my order to be cancelled with no substitutions or shipping adjustments via email, I have heard nothing back. I called only to get an answering machine, leaving detailed messages for a resolution.
I then researched online reviews and have read numerous reviews and that consumers are going through very similar issues with this very company. There are those who have never received their product nor their requested refunds. I have recently put in a dispute claim to my credit card company. Lesson? Research as best as you can prior to buying online. Too many companies don't behave ethically or care after they have your money.
We bought a new chair through Office Chair and it took a month to get it. We received it and it was defective, foam deteriated worn looking and dirty. We returned it in original shipping box within the 30 days we had it. They denied they got it back, we had to prove to them they did through FedEx, but they insisted on lying about it until they couldnt any longer.
They wouldnt refund but after some pressure from our credit union they refunded us 65% of what we paid saying it was a restocking fee. They also told us all of their chairs were refurbished. No where on their website do they say this until you get to page 5 item 20 in their terms of service, small print. It is mentioned nowhere else. The chair we received was defective and shoudnt be subject to a restocking fee at all.