I didn't buy anything from them because my mind was very clear. But i feel that I should let people know what kind of people they really are and help people avoid their scam. I really should do this because what they did was 100% terrible.
Thanksgiving day 2017, My friend and my boyfriend and I went shopping after dinner in the Fairfax Oakwood mall. I have very specific brands for my routine skincare because I'm holding my master degree in chemical and biological engineering and I always look into the ingredients of the skincare products. I never try any product if haven't done enough research about it. But my friend said she heard about this brand before and recommend me to give it a try. So I did. My friend left to drive home and My boyfriend and I went to the store just for a sample to try.
Drama thing happened from this moment.
First, they do not have any sample. what kind of skincare brand does not have any sample? this is 21st century, please.
Then, a guy who looks very friendly and nice let me sit on a chair and started so-called professional product show on my face. everything still looks normal so far. He first used peel gel on my face. I need to say, from a chemist side, there's no such thing in this world. If you want to remove the dead skin from your face, use the scrub.
After the peeling gel, he put lotion on my face and let me see the difference. I did not see any difference. One step back, even though it does have a difference, any product that can make a change in a second, it is poison. Stay away from that if you do meet anything that can be so effective.
He asked me what kind of problem I need to solve? I said I got a few wrinkles under my eyes recently.
He then started trying to sell the eye cream and whole set of their products to me. Till that moment, I knew from his speech that the products have four kinds which are made of white, blue, pink and black pearl respectively. Honey, I'm from China, a country where everything was born....... I can easily tell your scam drama full of your mouth. I ALREADY wanted to leave because I know this is a stupid store that just tried to rip off rich people that don't have any professional knowledge. And I'm not a rich person, They tried so hard maybe because they recognized my Prada bag and stupidly thought all Chinese are millionare without common sense in how to live in USA.
When he realized that I might feel the products were too expensive, he first used the "special today price, won't exist tomorrow" plan. Then used the "You buy the 700 hundred dollars eye cream, I gave you the 180 value face lotion for free". He also said the Clarisonic washing brush would crack my face. hahhahaaaa.. ridiculous
After all these actions, he asked another woman with the same accent to help him. I tried so hard to be very polite with them when I really wanted to f* off and said I would not buy today because I need to do some research. She responded me with "what kind of research ?" seriously? what kind of people are you? what I'm going to do has any business with you??
When she learned that my current skincare brand is lush, she started to defame LUSH, which is my favorite brand. "why is LUSH good，nothing but cheap"..WHAT THE F*? so in your mind, i should believe your mouth, not thousands of reviews from all customers all over the world, not an internationally-famous skincare brand, not all these professional scientists employed by LUSH?
If robbery is legal, at this moment, they would rob my purse directly and kill me. Trust me.
1) unprofessional sales. There won't be any good brand who sells their products by defaming other brands. Shame on you.
2) Obvious scam. Please, is there any store would change the price to whatever they want just for earning the money from a customer?? Let me guess what is the real cost of the 700 value eye cream. Maybe only 20 dollars at most.
3) Rude, rude, rude. A normal and usual store won't push any customer to buy what they don't want to buy. I totally know what you're playing. Trying to let people buy things by lightly humiliating them. HAHHAHHAAH, this does not work for me, please
4) DO NOT EVER DEFAME LUSH AGAIN! lush saves my face with eczema.
Sincere suggestion to the salesman, you should change your job, do something that can earn respect and find your DIGNITY back.
Was at The Big E in Springfield MA in September and was given a demonstration by one of the Oceane representatives. Ended up first by making a purchase of $700+ for some wrinkle reducing creams and then, after the sale went through he (Daniel) got all hyped up and showed me some device called Elivare and I proceeded to purchase that with some creams, making a total of almost $5,000 between both purchases. Sale slip came from Las Vegas NV first and then ended up being printed out with an address from RI under State Fair Home Shows. He had me sign an invoice/shipping form and demanded that I check the box at the bottom of the form and thought it was because I was taking the product with me. Found out later it stated that there no refunds and exchanges only. After leaving the building where they were set up (The Better Living Building) I became supicious of the sale. I tried to cancel the sale with my credit card company but they told me it was pending and I would have to dispute the sale after it went through.
Have been going back and forth with Discover and this gal named Emma Stone and I think she also goes by Emma Robinson -- don't think either name is her real name. She told me that they would not refund my money. My gripe is that no sign was posted in their area stating their refund/exchange policy which is a state law in Massachusetts and I could have gotten my money back after 3 days if I was able to contact them under the FTC's Cooling Off Rule. No one ever answered the phone and I never got a copy of the receipt that came from the State Fair Home Shows which displayed their address and phone number until it was posted in the dispute section of my credit card company.
My credit card just sided with them and they said it is beyond their control and I need to get outside assistance. Don't know why because, as I have read other complaints from other people about this same company and how they operate. I want my money back! These people are unbelievable and I never heard from anyone from The State Fair Home Shows whose name appeared on my credit card statement. Mind you, Oceane's name does not appear on my statement. I've read that they change their name frequently. I can see why. Can anyone help me get my money back. I have not used any of the products. I have offered to return them for a refund. Something has to be done about these people before more people become victims.
They also seem to be from Israel and are getting with so much. I mean really -- they came from Las Vegas to sell their products at The Big E -- a fair that lasts almost three weeks and attracts thousands of people! Has anyone had success in getting their money back? Who is the best person or place to contact about these people. They need to be stopped!
I was approached on the street to try a "collagen" product to improve fine lines under my eyes. After trying one product and agreeing to the price of $400, A deep discount from the normal price of $700!) i was double charged and not given a receipt for the second charge. These people use bait-and-switch tactics, indicating they will give you the first product free if you will buy the second. Always a discount, and business cards with bogus phone numbers and no reviews online except their carefully crafted ones. Do not be fooled -- the products are overpriced and these people are dishonest and will overcharge you. Beware!
OCEANE USA LLC Reviews
I didn't buy anything from them because my mind was very clear. But i feel that I should let people know what kind of people they really are and help people avoid their scam. I really should do this because what they did was 100% terrible.
Thanksgiving day 2017, My friend and my boyfriend and I went shopping after dinner in the Fairfax Oakwood mall. I have very specific brands for my routine skincare because I'm holding my master degree in chemical and biological engineering and I always look into the ingredients of the skincare products. I never try any product if haven't done enough research about it. But my friend said she heard about this brand before and recommend me to give it a try. So I did. My friend left to drive home and My boyfriend and I went to the store just for a sample to try.
Drama thing happened from this moment.
First, they do not have any sample. what kind of skincare brand does not have any sample? this is 21st century, please.
Then, a guy who looks very friendly and nice let me sit on a chair and started so-called professional product show on my face. everything still looks normal so far. He first used peel gel on my face. I need to say, from a chemist side, there's no such thing in this world. If you want to remove the dead skin from your face, use the scrub.
After the peeling gel, he put lotion on my face and let me see the difference. I did not see any difference. One step back, even though it does have a difference, any product that can make a change in a second, it is poison. Stay away from that if you do meet anything that can be so effective.
He asked me what kind of problem I need to solve? I said I got a few wrinkles under my eyes recently.
He then started trying to sell the eye cream and whole set of their products to me. Till that moment, I knew from his speech that the products have four kinds which are made of white, blue, pink and black pearl respectively. Honey, I'm from China, a country where everything was born....... I can easily tell your scam drama full of your mouth. I ALREADY wanted to leave because I know this is a stupid store that just tried to rip off rich people that don't have any professional knowledge. And I'm not a rich person, They tried so hard maybe because they recognized my Prada bag and stupidly thought all Chinese are millionare without common sense in how to live in USA.
When he realized that I might feel the products were too expensive, he first used the "special today price, won't exist tomorrow" plan. Then used the "You buy the 700 hundred dollars eye cream, I gave you the 180 value face lotion for free". He also said the Clarisonic washing brush would crack my face. hahhahaaaa.. ridiculous
After all these actions, he asked another woman with the same accent to help him. I tried so hard to be very polite with them when I really wanted to f* off and said I would not buy today because I need to do some research. She responded me with "what kind of research ?" seriously? what kind of people are you? what I'm going to do has any business with you??
When she learned that my current skincare brand is lush, she started to defame LUSH, which is my favorite brand. "why is LUSH good，nothing but cheap"..WHAT THE F*? so in your mind, i should believe your mouth, not thousands of reviews from all customers all over the world, not an internationally-famous skincare brand, not all these professional scientists employed by LUSH?
If robbery is legal, at this moment, they would rob my purse directly and kill me. Trust me.
1) unprofessional sales. There won't be any good brand who sells their products by defaming other brands. Shame on you.
2) Obvious scam. Please, is there any store would change the price to whatever they want just for earning the money from a customer?? Let me guess what is the real cost of the 700 value eye cream. Maybe only 20 dollars at most.
3) Rude, rude, rude. A normal and usual store won't push any customer to buy what they don't want to buy. I totally know what you're playing. Trying to let people buy things by lightly humiliating them. HAHHAHHAAH, this does not work for me, please
4) DO NOT EVER DEFAME LUSH AGAIN! lush saves my face with eczema.
Sincere suggestion to the salesman, you should change your job, do something that can earn respect and find your DIGNITY back.
SHAME ON ALL OF YOU.
Was at The Big E in Springfield MA in September and was given a demonstration by one of the Oceane representatives. Ended up first by making a purchase of $700+ for some wrinkle reducing creams and then, after the sale went through he (Daniel) got all hyped up and showed me some device called Elivare and I proceeded to purchase that with some creams, making a total of almost $5,000 between both purchases. Sale slip came from Las Vegas NV first and then ended up being printed out with an address from RI under State Fair Home Shows. He had me sign an invoice/shipping form and demanded that I check the box at the bottom of the form and thought it was because I was taking the product with me. Found out later it stated that there no refunds and exchanges only. After leaving the building where they were set up (The Better Living Building) I became supicious of the sale. I tried to cancel the sale with my credit card company but they told me it was pending and I would have to dispute the sale after it went through.
Have been going back and forth with Discover and this gal named Emma Stone and I think she also goes by Emma Robinson -- don't think either name is her real name. She told me that they would not refund my money. My gripe is that no sign was posted in their area stating their refund/exchange policy which is a state law in Massachusetts and I could have gotten my money back after 3 days if I was able to contact them under the FTC's Cooling Off Rule. No one ever answered the phone and I never got a copy of the receipt that came from the State Fair Home Shows which displayed their address and phone number until it was posted in the dispute section of my credit card company.
My credit card just sided with them and they said it is beyond their control and I need to get outside assistance. Don't know why because, as I have read other complaints from other people about this same company and how they operate. I want my money back! These people are unbelievable and I never heard from anyone from The State Fair Home Shows whose name appeared on my credit card statement. Mind you, Oceane's name does not appear on my statement. I've read that they change their name frequently. I can see why. Can anyone help me get my money back. I have not used any of the products. I have offered to return them for a refund. Something has to be done about these people before more people become victims.
They also seem to be from Israel and are getting with so much. I mean really -- they came from Las Vegas to sell their products at The Big E -- a fair that lasts almost three weeks and attracts thousands of people! Has anyone had success in getting their money back? Who is the best person or place to contact about these people. They need to be stopped!
I was approached on the street to try a "collagen" product to improve fine lines under my eyes. After trying one product and agreeing to the price of $400, A deep discount from the normal price of $700!) i was double charged and not given a receipt for the second charge. These people use bait-and-switch tactics, indicating they will give you the first product free if you will buy the second. Always a discount, and business cards with bogus phone numbers and no reviews online except their carefully crafted ones. Do not be fooled -- the products are overpriced and these people are dishonest and will overcharge you. Beware!