I did the proper research prior to hiring a photography co. to take beach portraits of my family. In speaking w/Tom, I learned the photographer would be assigned 2 days before our appt. This concerned me b/c the reason I wanted to hire Ocean Isle Beach Photography was the style of photography & use of lighting in the images on their website. Tom assured me that all the photographers on staff shoot in the same style w/the same use of lighting & you can't tell from one image to the next who shot it.
This turned out to be false. The quality of our images was very poor. My family cringed when we saw them & there wasn’t a single image we wanted to print to frame or post online. Our images had a vastly different style & use of light than what’s portrayed on their site. During the sitting, the photographer didn’t pose us in a flattering way. The angles were odd. We kept asking him what to do w/our hands. Our hair was flying all over the place. Our jewelry was out of place. Our outfits needed adjusting. We were all squinting. The images came out looking like we had dark circles around our eyes & there were strangers in the background.
I called Tom to discuss these issues & he was immediately defensive in his tone. He said things to me like, “We’ve never had a single complaint! Ever!”, “Your photographer was voted #1 of the year!”, & “I’m having a really hard time processing this.” He even attempted to argue w/me about my sister’s necklace being off-centered. He tried to convince me that if she were a model & it was a styled shoot, the photographers would’ve pulled her necklace off to the side based on the angle she was standing at. We are regular people – not models! Our photographer should have noticed this & instructed her to fix it before taking the shots. By the end of the call Tom agreed to have his tech team take a look if I could send him a few images that might be able to be salvaged by retouching them. After 4 days w/no response, I emailed him to follow up. I recapped what we discussed on the phone before booking & after we got our images. I included screenshots of their pictures online for the purpose of comparing the difference in quality of what the company portrays & what I actually received. I then requested a refund b/c the images I received didn’t meet my expectations based on the standards the company advertises.
Tom’s response: “Before we even get started addressing this nonsense and that’s exactly what it is nonsense I need to know who gave you permission to download my copyrighted pictures from my website. Your name is not on those pictures and you do not have a copy right release for those particular families pictures. But for some reason I guess you don’t think the rules apply to you. So here’s what’s going to happen. I’ll give you a choice, you can walk away from this right now and we never wanna hear from you or you’ll be hearing from our attorney! And any negativity about my company will bring about a defamation suit to you. We had to put up with 2020 and almost losing our business and then we get 2021 with overwhelming amount of families finally able to get out on vacation and the only one complaining is you and it’s absolutely ridiculous. !!!! Don’t you ever contact us again this is your only warning anything other than this is harassment. !!”
To set the record straight, I’ve done nothing illegal or in violation of copyright infringement.
I haven’t received the hi-resolution data disc as promised online. Our images weren’t retouched after Tom told me he would have his tech team take a look @ them. I no longer have access to the digital download site b/c Tom deactivated it sometime between the time I emailed him & the time he replied.
In response to my review posted online Tom sent the following text message to me, "We are pressing charges against you for copyright theft. You did break the law and you downloaded somebody else's pictures that did not belong to you, For your personal use. You were warned. We will also be filing a civil suit against you after you have been arrested and charged. You are a fu...[expletive] phycho!!"
Ocean Isle Beach Photography Reviews
I did the proper research prior to hiring a photography co. to take beach portraits of my family. In speaking w/Tom, I learned the photographer would be assigned 2 days before our appt. This concerned me b/c the reason I wanted to hire Ocean Isle Beach Photography was the style of photography & use of lighting in the images on their website. Tom assured me that all the photographers on staff shoot in the same style w/the same use of lighting & you can't tell from one image to the next who shot it.
This turned out to be false. The quality of our images was very poor. My family cringed when we saw them & there wasn’t a single image we wanted to print to frame or post online. Our images had a vastly different style & use of light than what’s portrayed on their site. During the sitting, the photographer didn’t pose us in a flattering way. The angles were odd. We kept asking him what to do w/our hands. Our hair was flying all over the place. Our jewelry was out of place. Our outfits needed adjusting. We were all squinting. The images came out looking like we had dark circles around our eyes & there were strangers in the background.
I called Tom to discuss these issues & he was immediately defensive in his tone. He said things to me like, “We’ve never had a single complaint! Ever!”, “Your photographer was voted #1 of the year!”, & “I’m having a really hard time processing this.” He even attempted to argue w/me about my sister’s necklace being off-centered. He tried to convince me that if she were a model & it was a styled shoot, the photographers would’ve pulled her necklace off to the side based on the angle she was standing at. We are regular people – not models! Our photographer should have noticed this & instructed her to fix it before taking the shots. By the end of the call Tom agreed to have his tech team take a look if I could send him a few images that might be able to be salvaged by retouching them. After 4 days w/no response, I emailed him to follow up. I recapped what we discussed on the phone before booking & after we got our images. I included screenshots of their pictures online for the purpose of comparing the difference in quality of what the company portrays & what I actually received. I then requested a refund b/c the images I received didn’t meet my expectations based on the standards the company advertises.
Tom’s response: “Before we even get started addressing this nonsense and that’s exactly what it is nonsense I need to know who gave you permission to download my copyrighted pictures from my website. Your name is not on those pictures and you do not have a copy right release for those particular families pictures. But for some reason I guess you don’t think the rules apply to you. So here’s what’s going to happen. I’ll give you a choice, you can walk away from this right now and we never wanna hear from you or you’ll be hearing from our attorney! And any negativity about my company will bring about a defamation suit to you. We had to put up with 2020 and almost losing our business and then we get 2021 with overwhelming amount of families finally able to get out on vacation and the only one complaining is you and it’s absolutely ridiculous. !!!! Don’t you ever contact us again this is your only warning anything other than this is harassment. !!”
To set the record straight, I’ve done nothing illegal or in violation of copyright infringement.
I haven’t received the hi-resolution data disc as promised online. Our images weren’t retouched after Tom told me he would have his tech team take a look @ them. I no longer have access to the digital download site b/c Tom deactivated it sometime between the time I emailed him & the time he replied.
In response to my review posted online Tom sent the following text message to me, "We are pressing charges against you for copyright theft. You did break the law and you downloaded somebody else's pictures that did not belong to you, For your personal use. You were warned. We will also be filing a civil suit against you after you have been arrested and charged. You are a fu...[expletive] phycho!!"