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Oak & Hearth

Country United States
State California
City Rancho Santa Margarita
Address 22431 Antonio Parkway, B160844
Phone (702) 420-7553

Oak & Hearth Reviews

  • Jan 13, 2022

I ordered a metal brush head for my weed eater and at checkout there's an option for "PRIORITY PROCESSING" which I checked.

Unknown to me what this meant is a $12.74 charge MONTHLY for "membership" in the organization which would give you a certain percentage off of select items and priority shipping on any further orders.

They did not specify the monthly charge or if they did if was hidden WAY DOWN in the small print. It has taken me 5 months to get them to stop taking money from my credit card and I finally had to go to the bank and cancel my card. The Better Business Bureau has given them an "F" rating and all the complaints are the same as mine, continual charges without knowingly giving consent, then having a difficult time getting it cancelled or a refund.

I hope someone else may learn from my costly mistake as I called for a refund and they might as well of laughed in my face!

  • Oct 6, 2021

In October 2020 I purchased an item & was signed up for a monthly $12.84 recurring fee without my knowledge. I just went to their website and simulated a purchase and no where is it obvious I'm signing up for the Oak+ membership upon purchase. Only if you actually click on the tiny 'terms and conditions' and read down to section 5 do they say you're signing up for this. This is their legal loop hole to complaints saying people knew and agreed to this.

If you aren't clearly and obviously advertising your membership and the fact you're auto-signing people up, then it's sneaky business. I also never received a membership email - spam or otherwise. I don't delete any emails, so it's not there. Nor did I receive emails extolling their membership's benefits and 'please come use it and buy from us' emails which tells me they didn't want to alert me to the fee bc i would have canceled it. I got exactly 3 emails regarding tracking of purchased item. They've taken $153 from me. BEWARE!!!!

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