Nuvega Lash advertises a "free trial” size bottle/tube, in which you only need to pay $4.99 S&H. So I think I’m just purchasing a "free” sample of the serum, and naively enter my name, address, & credit card number. I go away for 2 months, & when I return, I find out they’ve charged my account $99.96 each month!
In shock, I try to call the number listed for them on my bank statement, & I was on hold for 10 min., then it hung up on me! I try to go to the web address listed for them on my shipping receipt, only to find out that the website no longer exists! So I’m now out $200 for what was apparently a "subscription " of Nuvega lash that I in NO way knowingly authorized!
I have a screenshot of their Ad, and it says NOTHING on that Ad about a 14-day trial, in which after 14 days, I would be automatically charged $99.96 every month. How can this even be legal?
Said it was a free trial. Made me pay $4.99 for shipping and kept charging my card $96 over and over. I called and told them I didn't want it and wasn't going to pay that much for eyelash serum. They told me to send the producr back, which I did, because I never opened it. Then they continued to bill me. I'm a single mom and can't afford to keep having them take money out of my account!
Bought product on Wish app got product. Then received some brow product I did not order and then received eyelash product and brow product one month from original product. I called company got the Ran# returned product both lash and brow product that I had been charged on my credit card for 97.89 and 99.96 I kept the initial lash and brow product returned the second lash and brow for the 30 day guarantee.
Which states if returned in 30 Day (I have a tracking number ). We’ll refund your money less shipping and processing. I still have not received my refund Have contacted customer service 6 times No refund. Please help if you look on line this company Check via address is known for this. Very frustrated
The company’s marketing material advertises a lash growth product as “try before you buy.” however, you don’t get a free sample, as the advertising implies, you are signing up for a subscription to a “beauty club,” for which you receive ongoing charges To the tune of $200/mo.) while the tiny type If you can find it) says this is a “14-day free trial,” my credit card was charged nearly $200 less than 5 days after receiving the product, as apparently the free trial began when i purchased On feb. 2nd), even though it took them until feb 15th to get the product to me.
While the company claims they have a 30-day money back guarantee, half of this was burned up before i even received the product, then another 5 days went by before the subsequent charges were made to my card. Of course, i see them right away, so by the time i realized this was a scam it was too late to return the product.
So, in summary, the issues are:
The advertising is misleading; i'm still not certain what i allegedly purchased. This is still unclear after reading their info and talking to a customer support rep.
The 14-day trial isn't 14 days...It's maybe 5 days, if you're lucky.
The 30-day money back guarantee is effectively non-existent, as their slow shipping and questionable buseinss practices result in a lack of awareness of the issues until the guarantee period has expired.
The product doesn't work.
The product is overpriced But you don't know this until you're already down that road, since you think it's "free").
The company relies on ambiguity and confusion to wiggle out of their implied promise and make this look like "your fault."
Nuvega Lash Reviews
Nuvega Lash advertises a "free trial” size bottle/tube, in which you only need to pay $4.99 S&H. So I think I’m just purchasing a "free” sample of the serum, and naively enter my name, address, & credit card number. I go away for 2 months, & when I return, I find out they’ve charged my account $99.96 each month!
In shock, I try to call the number listed for them on my bank statement, & I was on hold for 10 min., then it hung up on me! I try to go to the web address listed for them on my shipping receipt, only to find out that the website no longer exists! So I’m now out $200 for what was apparently a "subscription " of Nuvega lash that I in NO way knowingly authorized!
I have a screenshot of their Ad, and it says NOTHING on that Ad about a 14-day trial, in which after 14 days, I would be automatically charged $99.96 every month. How can this even be legal?
Said it was a free trial. Made me pay $4.99 for shipping and kept charging my card $96 over and over. I called and told them I didn't want it and wasn't going to pay that much for eyelash serum. They told me to send the producr back, which I did, because I never opened it. Then they continued to bill me. I'm a single mom and can't afford to keep having them take money out of my account!
Bought product on Wish app got product. Then received some brow product I did not order and then received eyelash product and brow product one month from original product. I called company got the Ran# returned product both lash and brow product that I had been charged on my credit card for 97.89 and 99.96 I kept the initial lash and brow product returned the second lash and brow for the 30 day guarantee.
Which states if returned in 30 Day (I have a tracking number ). We’ll refund your money less shipping and processing. I still have not received my refund Have contacted customer service 6 times No refund. Please help if you look on line this company Check via address is known for this. Very frustrated
The company’s marketing material advertises a lash growth product as “try before you buy.” however, you don’t get a free sample, as the advertising implies, you are signing up for a subscription to a “beauty club,” for which you receive ongoing charges To the tune of $200/mo.) while the tiny type If you can find it) says this is a “14-day free trial,” my credit card was charged nearly $200 less than 5 days after receiving the product, as apparently the free trial began when i purchased On feb. 2nd), even though it took them until feb 15th to get the product to me.
While the company claims they have a 30-day money back guarantee, half of this was burned up before i even received the product, then another 5 days went by before the subsequent charges were made to my card. Of course, i see them right away, so by the time i realized this was a scam it was too late to return the product.
So, in summary, the issues are:
The advertising is misleading; i'm still not certain what i allegedly purchased. This is still unclear after reading their info and talking to a customer support rep.
The 14-day trial isn't 14 days...It's maybe 5 days, if you're lucky.
The 30-day money back guarantee is effectively non-existent, as their slow shipping and questionable buseinss practices result in a lack of awareness of the issues until the guarantee period has expired.
The product doesn't work.
The product is overpriced But you don't know this until you're already down that road, since you think it's "free").
The company relies on ambiguity and confusion to wiggle out of their implied promise and make this look like "your fault."