We utilized #1Van lines to move my step-daughter from Florida to Augusta, GA. The company provided her with an estimate based upon information we provided them. All of the items that were moved were stored in a self storage facility. Everything was packed in boxes as the movers had requested.
The contents of the storage facility contained roughly 309 cubic ft of items. They quoted us on 309 cubic feet of items. However, once they loaded the truck, they increased the amount to 400 cubic ft. They said they had underbid the original estimate. This left my stepdaughter owning $483.00 more than had originally been quoted.
We know that the storage facility did not contain 400 cubit ft of items. The reason we know this is that when we rented the facility, we moved everything in there from a 10 ft U-haul truck. That truck held 402 cubit ft. The truck was not full when we unloaded it. It may have contained 350 cubit ft, but not over that.
I contacted Amanda (who was the sales person for #1 van lines) to express our displeasure with the additional fees. She would not even call us back so I left a message. I was able to speak to another person and she said that there was nothing she could do. I even offered to split the difference with them and pay an extra $241.50, but they would not budge. In fact, one person just hung up on us all together.
If that wasn't enough, once the movers arrived in Augusta with my stepdaughters belongings, several items had been broken. My stepdaughter filed a report just as the movers instructed her to do, and to date she has had no renumeration for the broken dining room chairs.
This company is not an ethical company. The employees are certainly not customer centric and are only about the money. They do not care about the customer. I would suggest that anyone thinking of using this company please consider what I've written and proceed at your own risk. Never have I delt with movers that lacked this much honor and character.
Number 1 Van lines Reviews
We utilized #1Van lines to move my step-daughter from Florida to Augusta, GA. The company provided her with an estimate based upon information we provided them. All of the items that were moved were stored in a self storage facility. Everything was packed in boxes as the movers had requested.
The contents of the storage facility contained roughly 309 cubic ft of items. They quoted us on 309 cubic feet of items. However, once they loaded the truck, they increased the amount to 400 cubic ft. They said they had underbid the original estimate. This left my stepdaughter owning $483.00 more than had originally been quoted.
We know that the storage facility did not contain 400 cubit ft of items. The reason we know this is that when we rented the facility, we moved everything in there from a 10 ft U-haul truck. That truck held 402 cubit ft. The truck was not full when we unloaded it. It may have contained 350 cubit ft, but not over that.
I contacted Amanda (who was the sales person for #1 van lines) to express our displeasure with the additional fees. She would not even call us back so I left a message. I was able to speak to another person and she said that there was nothing she could do. I even offered to split the difference with them and pay an extra $241.50, but they would not budge. In fact, one person just hung up on us all together.
If that wasn't enough, once the movers arrived in Augusta with my stepdaughters belongings, several items had been broken. My stepdaughter filed a report just as the movers instructed her to do, and to date she has had no renumeration for the broken dining room chairs.
This company is not an ethical company. The employees are certainly not customer centric and are only about the money. They do not care about the customer. I would suggest that anyone thinking of using this company please consider what I've written and proceed at your own risk. Never have I delt with movers that lacked this much honor and character.