On August 29 I ordered Nuavive Anti Aging cream. It was supposed to be a free trial with a shipping charge of $4.95. I thought that was the total charge, but when I checked my credit card there was a charge of $94.57 from the company. I had no idea what this charge was, so I called the company customer service. They told me that I agreed to the terms and conditions and therefore they had to charge me the $94.57. I argued with them that I would never agree to that kind of charge when the product was supposed to be a free trial. They would not budge with the charge. This is an absolute rip off. I feel I am due that money.
I originally ordered a "Free Sample" of a product by Avila. It was a "no strings" offer. I received the products, ONE TIME, and true to their advertising, I never received anymore products.
Then, I started receiving TRANSFORM DERMA products, by Nuavive. NEVER ORDERED!!! I received 2 bottles of anti aging Face Serum, and 1 jar of Hydrating eye cream.
I also started receiving products from Follinique...Hair growth treatment program with serums and hair nutrition supplements. I NEVER ORDERED any of these products. I called them, and they canceled my account AND refunded all of my payments, without a hassel.
Now, back to Nuavive. They refuse to refund their 2 charges of $94.57 each. The eye cream was $89.47. The eye cream is packaged as TRANSFORM DERMA Hydrating Eye Cream. The customer service representative informed me that as long as they had my email address, there was nothing I could do. My "alleged" account is closed, but I will get no refund for any charges. The products have never been opened.
I NEVER ordered any of these products except for Avila. They were true to their online offer.
I NEVER ordered Follinique products. They had excellent customer service, and credited my account without any problems. I did return all of their products, unopened.
I ordered what I believed to be a "Trial Offer" and paid $4.95 for shipping. This past week I looked at my account and it was charged $89.47 one day and $94.57 the next. I never said to send me any additional products. When I called their customer service they were extremely rude and said I should have read the fine print. I explained that was extremely careful because I have heard of this situation happening to others. No where did I see where it said I agreed to buy these products every month indefinitely. They had every intension of sending them monthly. If it is there it is well hidden. I protested enough that I got 50% off but it is still a ripoff. And what makes matters even worse it is actually a good product. I will never use it again though.
I first saw this product on Shark Tank; all 5 sharks invested. Shame on them. As you can see, many people have filed complaints here. Like the other complaints, I say that the offering of this product is a SCAM. From the fake free-trial offer, to adding your name and address to automatic shipments for products you did not order to not being able to get the credit card companies to successfully reverse the charges on your credit card. Stay away from ordering this or similar products from any company offering free trials. If you are interested in Nuavive products, go to Amazon.com and purchase the serum for $33, about 2/3 less than what you have been charged by the skin care company. Now, just how am I going to get my money back? My credit card company has told me "You are stuck".
I responded to a Facebook post for a free sample of TRANSFORM Derm face cream and Transform Derma eye cream, where you had to check a box to accept the S&H fees of $5.95 and $4.95 for the samples. The packaging did not have a return address, phone number or other information regarding the products. Two weeks later, I saw two "recurring charges" on my credit card bill from WTD*GREATIMAGE 866-642-6911 For $94.57, and from ADVANCE HEALTH TRIAL P 844-539-5855 OH for $89.47. I contacted my credit card company to dispute the charges as I was not aware of what the charges were for. The credit card company asked me to call the numbers listed to ask for a refund and to cancel the "recurring charges". When I called the numbers, which both connected me Mera direct marketing company, DIRECT MARKETING-CONTINUITY SUBSCRIPTION,
the first person I spoke with (Desiree) was extremely rude and aggressive, telling me that I was liable for the recurring charges as I had "agreed to the terms and conditions" on the website. She indicated that I had checked a box agreeing that if I did not return the product in 14 days and call to cancel, I agreed to be charged the full amount of $97.57 and $89.47 on a monthy recurring basis. I explained that I did not recall seeing that on the Facebook post I saw, only that there were separate S&H charges for the free samples. She then went into an aggressive sales tactic stating that I was "responsible" for these charges and would be charged as such. I stated that I had not agreed to these charges and I wanted a full refund. She said she could give me a 35% refund, and I declined and said I would just call my bank to dispute the charges She then stated that I would not be "allowed" to disputethe charges because "they had legal documentation that proved I had agreed to the recurring charges" and that there was nothing I could do about it.
When I asked to speak with a supervisor, she said there was no one else I could speak with, and accused me of not letting her speak, so she could not continue the phone call. I asked her for the company name, and she stated she could not provide that info to me. I then stated this was truly a marketing scam and it was a shame that this company tried to scam people this way. She put me on hold for 15 minutes. I then was connected with Alexis, who told me that she could offer me a 75% refund. I told Alexis that I would call my bank and let them know what transpired. Alexis would also not provide me with the name of the company, the name of a supervisor, or a phone number I could contact to discuss my dissatisfaction with not being able to obtain a full refund. I offered to mail the products back, and she said I could not because it was “past the 14 days”. She provided me only with the [email protected] email address. She then told me she was only allowed to talk to customers for 12 minutes and we had already gone past that time limit.
I called back again and spoke to a disturbingly aggressive person named Patrick. He accused me of not reading the terms and conditions that he stated I was obligated to and liable for. When I mentioned Alexis had offered a 75% refund and I was going to call my bank dispute department to discuss the conversation, he went into a ballistic attack stating that I “had agreed on a recorded line NOT to dispute the charges when you accepted the 75% refund.” I asked him to go back and listen to that recorded conversation with Alexis because I definitely DID NOT agree to not call my bank to discuss the events in exchange for a 75% refund. Patrick became aggressive again and stated I would not get the 75% refund if I called my bank. I said, “you can’t tell me that I cannot call my bank about this, that’s ridiculous.”
I asked him if he had something in writing that showed I agreed not to call my bank, and was he in fact an attorney or something? I also reminded him that the conversation was on a recorded line, and I would absolutely be calling my bank to let them know about this marketing scam. I hung up and immediately received two calls back from Patrick who left a voicemail stating, “This is Patrick from customer care on a recorded line for quality assurance purposes, and I wanted to give you a call back because we were disconnected I think; I understand you were unsatisfied so we just wanted you to give us a call back, um, and we can get you situated, you know, we can see what else we can do for you, um, everything is canceled out here and the refund was put through earlier, so just give us a call back.”
I called back the number he called from, which was 888-986-8385, and spoke to a fourth person there. I stated the company was involved in fraudulent marketing tactics and I was very disappointed about the two recurring charges on my credit card, and wanted to see what they could do to escalate the situation in order to obtain a full refund. The person looked up my account info and confirmed what I told her about the previous calls, specifically with Desiree and Patrick and their aggressive tactics. She then offered a full refund and provided me with transaction numbers that I could provide to my bank to confirm the refund.
This is an egregious form of manipulating consumers into “recurring charges” of almost $200 per month. Based on other reports on this site it appears this is rampant and I hope someone can put a stop to these malicious tactics.
I responded to a Facebook post for a free sample of Dermadoctor face cream and Transform Derma eye cream, where you had to check a box to accept the S&H fees of $5.95 and $4.95 for the samples. The packaging did not have a return address, phone number or other information regarding the products. Two weeks later, I saw two "recurring charges" on my credit card bill from WTD*GREATIMAGE 866-642-6911 For $94.57, and from ADVANCE HEALTH TRIAL P 844-539-5855 OH for $89.47. I contacted my credit card company to dispute the charges as I was not aware of what the charges were for. The credit card company asked me to call the numbers listed to ask for a refund and to cancel the "recurring charges". When I called the numbers, which both connected me Mera direct marketing company, DIRECT MARKETING-CONTINUITY SUBSCRIPTION,
the first person I spoke with (Desiree) was extremely rude and aggressive, telling me that I was liable for the recurring charges as I had "agreed to the terms and conditions" on the website. She indicated that I had checked a box agreeing that if I did not return the product in 14 days and call to cancel, I agreed to be charged the full amount of $97.57 and $89.47 on a monthy recurring basis. I explained that I did not recall seeing that on the Facebook post I saw, only that there were separate S&H charges for the free samples. She then went into an aggressive sales tactic stating that I was "responsible" for these charges and would be charged as such. I stated that I had not agreed to these charges and I wanted a full refund. She said she could give me a 35% refund, and I declined and said I would just call my bank to dispute the charges She then stated that I would not be "allowed" to disputethe charges because "they had legal documentation that proved I had agreed to the recurring charges" and that there was nothing I could do about it.
When I asked to speak with a supervisor, she said there was no one else I could speak with, and accused me of not letting her speak, so she could not continue the phone call. I asked her for the company name, and she stated she could not provide that info to me. I then stated this was truly a marketing scam and it was a shame that this company tried to scam people this way. She put me on hold for 15 minutes. I then was connected with Alexis, who told me that she could offer me a 75% refund. I told Alexis that I would call my bank and let them know what transpired. Alexis would also not provide me with the name of the company, the name of a supervisor, or a phone number I could contact to discuss my dissatisfaction with not being able to obtain a full refund. I offered to mail the products back, and she said I could not because it was “past the 14 days”. She provided me only with the [email protected] email address. She then told me she was only allowed to talk to customers for 12 minutes and we had already gone past that time limit.
I called back again and spoke to a disturbingly aggressive person named Patrick. He accused me of not reading the terms and conditions that he stated I was obligated to and liable for. When I mentioned Alexis had offered a 75% refund and I was going to call my bank dispute department to discuss the conversation, he went into a ballistic attack stating that I “had agreed on a recorded line NOT to dispute the charges when you accepted the 75% refund.” I asked him to go back and listen to that recorded conversation with Alexis because I definitely DID NOT agree to not call my bank to discuss the events in exchange for a 75% refund. Patrick became aggressive again and stated I would not get the 75% refund if I called my bank. I said, “you can’t tell me that I cannot call my bank about this, that’s ridiculous.”
I asked him if he had something in writing that showed I agreed not to call my bank, and was he in fact an attorney or something? I also reminded him that the conversation was on a recorded line, and I would absolutely be calling my bank to let them know about this marketing scam. I hung up and immediately received two calls back from Patrick who left a voicemail stating, “This is Patrick from customer care on a recorded line for quality assurance purposes, and I wanted to give you a call back because we were disconnected I think; I understand you were unsatisfied so we just wanted you to give us a call back, um, and we can get you situated, you know, we can see what else we can do for you, um, everything is canceled out here and the refund was put through earlier, so just give us a call back.”
I called back the number he called from, which was 888-986-8385, and spoke to a fourth person there. I stated the company was involved in fraudulent marketing tactics and I was very disappointed about the two recurring charges on my credit card, and wanted to see what they could do to escalate the situation in order to obtain a full refund. The person looked up my account info and confirmed what I told her about the previous calls, specifically with Desiree and Patrick and their aggressive tactics. She then offered a full refund and provided me with transaction numbers that I could provide to my bank to confirm the refund.
This is an egregious form of manipulating consumers into “recurring charges” of almost $200 per month. Based on other reports on this site it appears this is rampant and I hope someone can put a stop to these malicious tactics.
I ordered the Complete skin serum, but when I pushed the button it made me order the eye-cream. I called them at the end of August and the woman that I spoke to on the telephone, said to call back when the 15 days of trial is over. I told her about them sending the eye cream, that I didn't want, and she said to call back. I am going to call today, a few days earlier because I do NOT want them to send anymore of their stuff!
I do not want or need anymore of their beauty products that they send in the mail for (Lots of hard earned) money!
Do not even bother to get involved with this company. The product sizes they send will not even last 3-months and they are not a very good product, at least for me. Both the eye cream and Anti Aging Serum are very light weight. They might work if you are a teenager.
The cost of the 2-products, for a trial, is $184.04, though they tell you on the ad that with shipping they will be about $20.
The trial time is only 14-days and if you don't cancel in that time, you do pay the $184.04, and there cannot be an adjustment. You will only find the 14-day trial time posted somewhere, the customer service phone number could not tell me where this is written. There was no packaging slip with the product when I received it.
This is a scam and I want a refund! This product is supported by the TV group, The Sharks. Obviously, they got to be Sharks by eating minnows like me.
I am very disappointed in myself for being suckered in by these people.
Misleading ad using Princess Kate and Dr. Oz as creators of this cream offering sample to try for 4.95 S/H once process to complete order another offer pops up for eyecream sample for another s/h charge which won't allow you not to select. You have to proceed there for I was charged 10.90 s/h once package received no introduction to product only invoice of what was sent no further instructions on billing info if this was a trial product how much would be charged. Nothing
Absolute fraud when they don't inform you that there is 14 day trail period and you will be charge almost $200 for their skin cream.
We called them to complain and they only offerred a half price reduction with 14 days.
Call the credit card company. They will not do any think because we gave them the credit card number. Its not fraud to them if you didn't read all the hidden fine print.
Call the BBB they say they can get away with this because you aggreed to everything when you gave them the credit card number.
After placing order, receiving it and started using it. I did not see instant results as promised in advertisement. I decided to cancel any further shipments and memberships.
Forwarded e-mail Customer support within the 14-day period. Return response e-mail suggested I 'call to verify my personal information'. Did not indicate that the e-mail was not included as contractual 14-day process.
Called to cancel several days passed 14-day period assuming that the e-mail validated my 'contact within 14-day', period.
was told that it did not and I was would not be reimbursed.
Spoke to several individuals, including a supervisor, who refused to give me additional contact information on the company who contracted their call center to process orders.
Nuavive Skin Reviews
On August 29 I ordered Nuavive Anti Aging cream. It was supposed to be a free trial with a shipping charge of $4.95. I thought that was the total charge, but when I checked my credit card there was a charge of $94.57 from the company. I had no idea what this charge was, so I called the company customer service. They told me that I agreed to the terms and conditions and therefore they had to charge me the $94.57. I argued with them that I would never agree to that kind of charge when the product was supposed to be a free trial. They would not budge with the charge. This is an absolute rip off. I feel I am due that money.
I originally ordered a "Free Sample" of a product by Avila. It was a "no strings" offer. I received the products, ONE TIME, and true to their advertising, I never received anymore products.
Then, I started receiving TRANSFORM DERMA products, by Nuavive. NEVER ORDERED!!! I received 2 bottles of anti aging Face Serum, and 1 jar of Hydrating eye cream.
I also started receiving products from Follinique...Hair growth treatment program with serums and hair nutrition supplements. I NEVER ORDERED any of these products. I called them, and they canceled my account AND refunded all of my payments, without a hassel.
Now, back to Nuavive. They refuse to refund their 2 charges of $94.57 each. The eye cream was $89.47. The eye cream is packaged as TRANSFORM DERMA Hydrating Eye Cream. The customer service representative informed me that as long as they had my email address, there was nothing I could do. My "alleged" account is closed, but I will get no refund for any charges. The products have never been opened.
I NEVER ordered any of these products except for Avila. They were true to their online offer.
I NEVER ordered Follinique products. They had excellent customer service, and credited my account without any problems. I did return all of their products, unopened.
Nuavive has terrible customer service.
I ordered what I believed to be a "Trial Offer" and paid $4.95 for shipping. This past week I looked at my account and it was charged $89.47 one day and $94.57 the next. I never said to send me any additional products. When I called their customer service they were extremely rude and said I should have read the fine print. I explained that was extremely careful because I have heard of this situation happening to others. No where did I see where it said I agreed to buy these products every month indefinitely. They had every intension of sending them monthly. If it is there it is well hidden. I protested enough that I got 50% off but it is still a ripoff. And what makes matters even worse it is actually a good product. I will never use it again though.
DO NOT get caught up in this!!!!!!
I first saw this product on Shark Tank; all 5 sharks invested. Shame on them. As you can see, many people have filed complaints here. Like the other complaints, I say that the offering of this product is a SCAM. From the fake free-trial offer, to adding your name and address to automatic shipments for products you did not order to not being able to get the credit card companies to successfully reverse the charges on your credit card. Stay away from ordering this or similar products from any company offering free trials. If you are interested in Nuavive products, go to Amazon.com and purchase the serum for $33, about 2/3 less than what you have been charged by the skin care company. Now, just how am I going to get my money back? My credit card company has told me "You are stuck".
I responded to a Facebook post for a free sample of TRANSFORM Derm face cream and Transform Derma eye cream, where you had to check a box to accept the S&H fees of $5.95 and $4.95 for the samples. The packaging did not have a return address, phone number or other information regarding the products. Two weeks later, I saw two "recurring charges" on my credit card bill from WTD*GREATIMAGE 866-642-6911 For $94.57, and from ADVANCE HEALTH TRIAL P 844-539-5855 OH for $89.47. I contacted my credit card company to dispute the charges as I was not aware of what the charges were for. The credit card company asked me to call the numbers listed to ask for a refund and to cancel the "recurring charges". When I called the numbers, which both connected me Mera direct marketing company, DIRECT MARKETING-CONTINUITY SUBSCRIPTION,
the first person I spoke with (Desiree) was extremely rude and aggressive, telling me that I was liable for the recurring charges as I had "agreed to the terms and conditions" on the website. She indicated that I had checked a box agreeing that if I did not return the product in 14 days and call to cancel, I agreed to be charged the full amount of $97.57 and $89.47 on a monthy recurring basis. I explained that I did not recall seeing that on the Facebook post I saw, only that there were separate S&H charges for the free samples. She then went into an aggressive sales tactic stating that I was "responsible" for these charges and would be charged as such. I stated that I had not agreed to these charges and I wanted a full refund. She said she could give me a 35% refund, and I declined and said I would just call my bank to dispute the charges She then stated that I would not be "allowed" to disputethe charges because "they had legal documentation that proved I had agreed to the recurring charges" and that there was nothing I could do about it.
When I asked to speak with a supervisor, she said there was no one else I could speak with, and accused me of not letting her speak, so she could not continue the phone call. I asked her for the company name, and she stated she could not provide that info to me. I then stated this was truly a marketing scam and it was a shame that this company tried to scam people this way. She put me on hold for 15 minutes. I then was connected with Alexis, who told me that she could offer me a 75% refund. I told Alexis that I would call my bank and let them know what transpired. Alexis would also not provide me with the name of the company, the name of a supervisor, or a phone number I could contact to discuss my dissatisfaction with not being able to obtain a full refund. I offered to mail the products back, and she said I could not because it was “past the 14 days”. She provided me only with the [email protected] email address. She then told me she was only allowed to talk to customers for 12 minutes and we had already gone past that time limit.
I called back again and spoke to a disturbingly aggressive person named Patrick. He accused me of not reading the terms and conditions that he stated I was obligated to and liable for. When I mentioned Alexis had offered a 75% refund and I was going to call my bank dispute department to discuss the conversation, he went into a ballistic attack stating that I “had agreed on a recorded line NOT to dispute the charges when you accepted the 75% refund.” I asked him to go back and listen to that recorded conversation with Alexis because I definitely DID NOT agree to not call my bank to discuss the events in exchange for a 75% refund. Patrick became aggressive again and stated I would not get the 75% refund if I called my bank. I said, “you can’t tell me that I cannot call my bank about this, that’s ridiculous.”
I asked him if he had something in writing that showed I agreed not to call my bank, and was he in fact an attorney or something? I also reminded him that the conversation was on a recorded line, and I would absolutely be calling my bank to let them know about this marketing scam. I hung up and immediately received two calls back from Patrick who left a voicemail stating, “This is Patrick from customer care on a recorded line for quality assurance purposes, and I wanted to give you a call back because we were disconnected I think; I understand you were unsatisfied so we just wanted you to give us a call back, um, and we can get you situated, you know, we can see what else we can do for you, um, everything is canceled out here and the refund was put through earlier, so just give us a call back.”
I called back the number he called from, which was 888-986-8385, and spoke to a fourth person there. I stated the company was involved in fraudulent marketing tactics and I was very disappointed about the two recurring charges on my credit card, and wanted to see what they could do to escalate the situation in order to obtain a full refund. The person looked up my account info and confirmed what I told her about the previous calls, specifically with Desiree and Patrick and their aggressive tactics. She then offered a full refund and provided me with transaction numbers that I could provide to my bank to confirm the refund.
This is an egregious form of manipulating consumers into “recurring charges” of almost $200 per month. Based on other reports on this site it appears this is rampant and I hope someone can put a stop to these malicious tactics.
I responded to a Facebook post for a free sample of Dermadoctor face cream and Transform Derma eye cream, where you had to check a box to accept the S&H fees of $5.95 and $4.95 for the samples. The packaging did not have a return address, phone number or other information regarding the products. Two weeks later, I saw two "recurring charges" on my credit card bill from WTD*GREATIMAGE 866-642-6911 For $94.57, and from ADVANCE HEALTH TRIAL P 844-539-5855 OH for $89.47. I contacted my credit card company to dispute the charges as I was not aware of what the charges were for. The credit card company asked me to call the numbers listed to ask for a refund and to cancel the "recurring charges". When I called the numbers, which both connected me Mera direct marketing company, DIRECT MARKETING-CONTINUITY SUBSCRIPTION,
the first person I spoke with (Desiree) was extremely rude and aggressive, telling me that I was liable for the recurring charges as I had "agreed to the terms and conditions" on the website. She indicated that I had checked a box agreeing that if I did not return the product in 14 days and call to cancel, I agreed to be charged the full amount of $97.57 and $89.47 on a monthy recurring basis. I explained that I did not recall seeing that on the Facebook post I saw, only that there were separate S&H charges for the free samples. She then went into an aggressive sales tactic stating that I was "responsible" for these charges and would be charged as such. I stated that I had not agreed to these charges and I wanted a full refund. She said she could give me a 35% refund, and I declined and said I would just call my bank to dispute the charges She then stated that I would not be "allowed" to disputethe charges because "they had legal documentation that proved I had agreed to the recurring charges" and that there was nothing I could do about it.
When I asked to speak with a supervisor, she said there was no one else I could speak with, and accused me of not letting her speak, so she could not continue the phone call. I asked her for the company name, and she stated she could not provide that info to me. I then stated this was truly a marketing scam and it was a shame that this company tried to scam people this way. She put me on hold for 15 minutes. I then was connected with Alexis, who told me that she could offer me a 75% refund. I told Alexis that I would call my bank and let them know what transpired. Alexis would also not provide me with the name of the company, the name of a supervisor, or a phone number I could contact to discuss my dissatisfaction with not being able to obtain a full refund. I offered to mail the products back, and she said I could not because it was “past the 14 days”. She provided me only with the [email protected] email address. She then told me she was only allowed to talk to customers for 12 minutes and we had already gone past that time limit.
I called back again and spoke to a disturbingly aggressive person named Patrick. He accused me of not reading the terms and conditions that he stated I was obligated to and liable for. When I mentioned Alexis had offered a 75% refund and I was going to call my bank dispute department to discuss the conversation, he went into a ballistic attack stating that I “had agreed on a recorded line NOT to dispute the charges when you accepted the 75% refund.” I asked him to go back and listen to that recorded conversation with Alexis because I definitely DID NOT agree to not call my bank to discuss the events in exchange for a 75% refund. Patrick became aggressive again and stated I would not get the 75% refund if I called my bank. I said, “you can’t tell me that I cannot call my bank about this, that’s ridiculous.”
I asked him if he had something in writing that showed I agreed not to call my bank, and was he in fact an attorney or something? I also reminded him that the conversation was on a recorded line, and I would absolutely be calling my bank to let them know about this marketing scam. I hung up and immediately received two calls back from Patrick who left a voicemail stating, “This is Patrick from customer care on a recorded line for quality assurance purposes, and I wanted to give you a call back because we were disconnected I think; I understand you were unsatisfied so we just wanted you to give us a call back, um, and we can get you situated, you know, we can see what else we can do for you, um, everything is canceled out here and the refund was put through earlier, so just give us a call back.”
I called back the number he called from, which was 888-986-8385, and spoke to a fourth person there. I stated the company was involved in fraudulent marketing tactics and I was very disappointed about the two recurring charges on my credit card, and wanted to see what they could do to escalate the situation in order to obtain a full refund. The person looked up my account info and confirmed what I told her about the previous calls, specifically with Desiree and Patrick and their aggressive tactics. She then offered a full refund and provided me with transaction numbers that I could provide to my bank to confirm the refund.
This is an egregious form of manipulating consumers into “recurring charges” of almost $200 per month. Based on other reports on this site it appears this is rampant and I hope someone can put a stop to these malicious tactics.
SCAM
I was scammed as other reviewers were. Don't order!!!!
I ordered the Complete skin serum, but when I pushed the button it made me order the eye-cream. I called them at the end of August and the woman that I spoke to on the telephone, said to call back when the 15 days of trial is over. I told her about them sending the eye cream, that I didn't want, and she said to call back. I am going to call today, a few days earlier because I do NOT want them to send anymore of their stuff!
I do not want or need anymore of their beauty products that they send in the mail for (Lots of hard earned) money!
Do not even bother to get involved with this company. The product sizes they send will not even last 3-months and they are not a very good product, at least for me. Both the eye cream and Anti Aging Serum are very light weight. They might work if you are a teenager.
The cost of the 2-products, for a trial, is $184.04, though they tell you on the ad that with shipping they will be about $20.
The trial time is only 14-days and if you don't cancel in that time, you do pay the $184.04, and there cannot be an adjustment. You will only find the 14-day trial time posted somewhere, the customer service phone number could not tell me where this is written. There was no packaging slip with the product when I received it.
This is a scam and I want a refund! This product is supported by the TV group, The Sharks. Obviously, they got to be Sharks by eating minnows like me.
I am very disappointed in myself for being suckered in by these people.
Misleading ad using Princess Kate and Dr. Oz as creators of this cream offering sample to try for 4.95 S/H once process to complete order another offer pops up for eyecream sample for another s/h charge which won't allow you not to select. You have to proceed there for I was charged 10.90 s/h once package received no introduction to product only invoice of what was sent no further instructions on billing info if this was a trial product how much would be charged. Nothing
Absolute fraud when they don't inform you that there is 14 day trail period and you will be charge almost $200 for their skin cream.
We called them to complain and they only offerred a half price reduction with 14 days.
Call the credit card company. They will not do any think because we gave them the credit card number. Its not fraud to them if you didn't read all the hidden fine print.
Call the BBB they say they can get away with this because you aggreed to everything when you gave them the credit card number.
Ordered product based on advertisement.
After placing order, receiving it and started using it. I did not see instant results as promised in advertisement. I decided to cancel any further shipments and memberships.
Forwarded e-mail Customer support within the 14-day period. Return response e-mail suggested I 'call to verify my personal information'. Did not indicate that the e-mail was not included as contractual 14-day process.
Called to cancel several days passed 14-day period assuming that the e-mail validated my 'contact within 14-day', period.
was told that it did not and I was would not be reimbursed.
Spoke to several individuals, including a supervisor, who refused to give me additional contact information on the company who contracted their call center to process orders.