Do not fall for this internet scam: "Free Sample". This company is disceiving and dishonest. Demand a full 100% refund, not the 35%, 50% or 75% they try to get you to agree to.
I ordered the nuavive derma and when I received it there was not a return address on it. They keep charging my debit card and I have told them to cancel the my membership. They have taken $190 out of my account and will not refund me the money.
I read an ad that was sent to my email about a facial creme that would help aging skin and it would only cost $5.95 for
the trial size l bottle of serum (about 1 oz) and 1 jar of creme (about 1 oz) and you did not have to purchase any more unless you wish to later on. Being on a fixed income I decided to try it. The product arrived on September 1,2017 by mail and I started using it that night. On the 2nd day my face became red an felt like I had a rash all over it. On the 3rd day my face started itching and felt rough and was starting to peel. My husband kept saying your face is peeling , why? I continued to use the products for a couple more days but the condition got worse so I quit using it to see for sure. We were being worned of an advancing Hurricane so I just tried to medicate my face with medical help but it kept on hurting and peeling and is still peeling and hurting . I look awful and don't want to go out in public or church. Then we had the hurricane for days (7) with no lights, electricity, water or gasoline and it damaged our home and we had no internet or phones, even our cell service was out until Saturday Sept. 16, 2017.
Monday Sept. 19, 2017 my bank called and said my account was overdrawn so I went to see what the problem was and they asked me if I bought products for $94.57 and $89.47 and I said no then they found out that the Nauvive company had charged my card for a month's supply and the bank said it might be a scam. I then came home and called the company and they refused to reimburse me for the charges and told me that there wasn't any legal action I could take to get my money back. The first customer service person put me on hold and then hung up and I called back and got another customer representative who also refused to understand my situation and refused to reimburse me the false charges saying that I did not call in the 14 day trial time and I told her I could not call in because of the Huricane Florida was having and I had only ordered the smallest size to try it. She just hung up on me too. I am a senior citizen on social security and this financial loss is awful for me and now I may have to get medical care for my face and skin. Now I am hurting physically and financially. Betty Haines City, Florida
I kept receiving pop up advertising from Nauvive derm with the Shark sponsoring the program for a "short period" of time, or free samples, just pay shipping. The shipping charge on the Nuavive Anti Aging Trial was $4.95 and on the Nuavive Eye Cream Trial was $5.95. I didn't have the items in my hand a week, before my credit card popped up stating that I owed $194.94 as opposed to $10.90 shipping and I had a zero balance prior to ordering this free sample. Needless to say, I was surprised and called the credit card company, which stated it was a free trial and I had to cancel before they shipped the order. I called Nuavive derm and spoke with a representative, who stated that I had signed up for the free trial when I ordered it cream/serum. I told her, "I do not want a subscription, so cancel the order and I have only received the free samples." She provided me with cancellation numbers for each item and stated, "You will receive a refund in 4 weeks," after I refused to accept each of her price reductions.
After 50 days of waiting, I sent an email with the cancellation numbers and was told to contact Customer Service directly. I called and the representative proceeded to tell me that I did not cancel before the items were billed full price to my account. I informed her that I never received any type of notice, I was not aware of the price until billed. She proceed to inform me that the online screen would not allow me to proceed until I clicked the button stating, "I am over the age of 18." I informed her that I did not click any button and the the computer automatically went to the bill site once I clicked the free sample. I knew there was no sense in arguing with her given that if the "fine print" had been available, I wouldn't have ordered the cream/serum.
After going back and looking over the transactions, I ordered on June 15, 2017 at 3:01 pm and the full price was placed on my credit card on June 30, 2017. The cream/serum did not arrive to my house till the weekend of June 24th and June 25th. Even if there were a 30 day trial period or 14 day trial period before being billed full price, I never received the 14 days to test the product and determine if I wanted to keep it. To me that is false advertising and the only reason I tried it in the first place was because I watch "Shark" and was willing to take a chance, given some of the items seem interesting, useful and reasonably priced. There is no way, I would have even done the free trial if I knew the regular price for 30 days was $189.04 without shipping. Most middle class seniors can't afford a $200 cut out of their social security/pension. I pride myself on reading the fine print, and I am very frustated that I got ripped off! This is why I am warning others, because too much false advertising is going on today and samples are samples any more!
I ordered a trial of the Nuavive Derma product. I had 14 days from receipt of the product to cancel any further shipments, which I did. However, a couple of weeks after receipt, the company attempted to run a charge of $89.47 to my credit card, which my bank notified me of and I was able to decline the charge.
A month later, they ran a charge of $94.57 to my card, which my bank did not catch. I called the number on my statement and reached a very rude 'customer service' representative who proceeded to advise me that I had entered into a contract. Of course, there was no record of my cancellation. She offered to cancel the auto-shipping at that point and offered a credit of 30%. I advised that I would contact my bank and file a dispute, which I am in the process of.
I again contacted the number on the statement and reached a different customer service representative. She also stated that there was no record of my cancellation but did offer to cancel any future shipments and offered a 35% discount. I advised that I would not settle for anything other than 100% reimbursement. After being placed on hold for a while, she agreed to refund 100% of the $94.57 and provided a confirmation number. I asked for the name of the company, which she could not pronounce so she spelled out Nuavive. I asked her for an address which she was unable to provide. I again asked for an address so that I could provide this information to my attorney in the event the credit was not issued. She told me to have a good night and hung up.
I contacted my bank and had them cancel my card number and issue a new card to avoid any further charges. I will continue to contact them daily until the credit appears on my account.
My advice to anyone that is fooled by the offer, and the endorsement of Laurie Grenier, DO NOT be fooled. Stay away from this offer as it could end up costing you a small fortune for a cream that doesn't appear to be more than a generic form of Oil of Olay.
I responded to the FREE sample (apparently TRIAL) of Nuavive derma anti aging cream. While on the web site
an offer for $4.95 (?) Eye Cream appeared. You could NOT CONTINUE with that product going on your order.
I immediately called customer service and told them I did not want the eye cream. I was told it would not be shipped or charged to me. I received the eye cream and was charged $4.95 for it So, that was $10 for shipping two item in the same size pachage. These two items total 1 ounce. I did get an email canceling my trial and SUBSCRIPTION (?). I will call my credit card company and request NO futher charges be accepted by this company.
I was on a MSN start page where I saw "Oprahs' secret to looking 10 years younger" It goes on with other celebrities and offers a free trial of anti aging serum, pay S & H of 4.95. (now they have your info to auto withdrawl) I signed up for serum. There is another product on the page for EYE CREAM, I did not click on it and proceded to checkout. The Eye cream was added without consent. I emailed Nuavive and requested that this other product be removed.
I recieved a response when to expect delivery. I continued to email, "order has been cancelled" I check my bank account, and the 5.95 (eye cream) S & H is been removed from account. I emailed again this AM and have had no response. Reading the other persons' issue of them continuing to bill 89.95 and 99.95 a month is quite upseting as I am not working and struggling with real bills. Why is it that these false ads are on major websites? Enticing, it must be real? I will be back if I get any further charges.
I found an ad on the Internet to receive a "free trial" for the Nuavive Derma and anti aging eye cream. I reviewed the Internet ad thorougly looking for terms and conditions; there were none. It was like a one page document with very little information.
The ad stated for 5.95 it would cover the shipping costs. There was a small box where you needed to check to agree to the terms and conditions which it only appeared that the terms and conditions were the shipping costs.
I received both products and did not receive any contact information in the box; no phone number, address, email, etc. On my next visa bill I was charged the 5.95 with two additional charges; one being 94.57 for HealthWeb-Online.com and the other was 89.47 to NewHealth. I called the number attached and the person on the other end for both products were very rude. I received the products two weeks ago and sent them back to the sender.
During the phone conversations with both companies I insisted on getting my money refunded in full. I stated over and over that I did not order this product, I only agreed to paying the shipping cost of 5.95. The individual on the other end continued to be rude and told me that I owed them this amount. They offered to give me a 35% refund but I told them I wanted a full refund. I explained to them that I was going to contact my credit card company and they said, "don't bother". They insisted that the credit card company could do nothing for me. Then they said, you can file the claim, but they have the form where I checked the box that agreed to the terms and conditions. I explained to them there were no terms and conditions and the box on the form was me agreeing to the terms of 5.95 for shipping.
I contacted my credit card company and made my complaint and claim. They filed the papers and will get back to me. Surprisingly I just received my next credit card bill and found the same charges on there as well. This company obviously will keep billing me without having the product or ordering the product.
I encourage all people who have been scamed by this company to file a complaint. They must be stopped.
They are nothing but a rip off, product dose nothing to speak of. They hide the terms and condtions. I really looked for them so I wouldn't get ripped off. I could not find the terrible deal in writting and ordered the product. Got charged twice over a hundred dollars in less than a month. They don't refund or return! Bad, rip off business.
I believed that I was ordering free samples of their eye care and skin serum for $4.95 and $5.95. A bill for $94.57 and another bill for $89.49 soon appeared on my Discover card . I tried to get a refund and the best I could do was $33.09 and $31.31. That leaves me paying $131.63 for two small bottles of skin care. this is a scam. I would love to get my money back.
I ordered a little trial amount of face cream and eye cream and now I paid $180 or more for it . they offer you this great deal and then they start taking 89.95 out of your checking account then you try to call and get your money back all they do is cancel you but they keep all the money they've had cancel they hang up on you they they threaten that they have all they need so that you don't get a dispute against them and that you'll lose and probably pay more and then they hang up on you when they can't get any further I can't believe that this is associated with Joanna Gaines I never thought that she'd be associated with a company like this and the only reason I bought it is cuz her name was on a 12 that's been spoiled I will never order from them again they have no respect or no empathy for you once they've done this to you stay away
I seen a post about another person who was ripped off by nuavive derma. I to seen the ad for 4.95 for the face cream. No where did it say I would be charged 94.00 dollars if I did not cancel within 14 days. I was charged for face cream and another 84 for eye cream. They will not reemburse my money. I cannot get it off of my credit card either. Very upset. Will be trying other routes to try and get my money back. So my grand total will be 194.00 to 2 small containers of what is probabley ponds cold cream.
Nuavive Derma and eyecream. Sounds fantastic and you can get free samples. Wow!! You can't go wrong with that! Ordered the free samples. Only paid for shipping and handling. Sounds pretty good.
Sorry folks! That's not what really happens. You get the pleasure of being renewed at the rate iof $94.57 each month for each product you got a sample of! What's that you say?? You saw nothing about an autorenewal and would never ever have ordered it if you knew they would be dipping into your bank account?! Well that's what happens. They say you agreed to the terms (even though there were no terms you could see before placing the order for the samples). You call them to complain and they say too bad you did't call within 14 days of making the original order. Of course you would have called to cancel the renewal if you had known about it in the first place. Too bad. They even threaten to send you to collections and also tell you there is nothing you can do to fight them not your state attorney general or federal trade commission or anything!
Of course you are talking to a customer service company that handles over 80 different companies. Not happy with getting nowhere with the horrible and threatening customer service people you then ask for the phone number to the company that makes the product. Well they tell you it's on the back of the bottle of the trial product you received. Guess what? It's the same phone number for the third party customer service people that aren't giving you any customer service in the first place.
Beware consumers! You may just want to try an new face cream and end realizing that they are not in the business of making you look better. They're in the business of gaining access to your money. Period.
I responded to an internet offer which raves about one of the latest, greatest anti-aging creams women over 50 are having amazing results with; and the cincher is the fact that "all of the sharks backed this $4.95 product! the fact that i saw ads multiple times, with a smiling picture of the female "shark" Of shark tank fame) who is known as the qvc mogul, caught my attention. However, the "free trial" of a 30 day supply of this miracle cream is what really captivated me. They actually had the statement: "do not worry as it is priced cheaper", on their capture page. I placed my order for the free derma moisturizer for only $4.95 shipping,
And also their up-sale of the eye cream for only $5.95 shipping on their website, after reading the terms. My understanding of the trial period is that customer has a 14 days free trial period, to try the cream and if they contact the company by the 14th day to cancel, they're not charged. The customer can request a rma Refund merchandise authorization label) in order to return any unused product. I forgot to mark my calendar on the exact day my order arrived, but i know the earliest it could have arrived has to be june 17th, a saturday. I'm pretty certain however, that it arrived on a weekday though on approximately the following tuesday, june
20th. If the earliest day i could actually begin to use the product was on the 17th, my 14th day would be tomorrow, june 30. The reality is that i most likely had my first opportunity to begin using the cream no earlier than on the 20th of june: meaning that my 14th day of use could not have been before july 3, 2017. In fairness, my own cognition is challenged at times. I happen to be on disability for anxiety and post traumatic stress disorder. However, even the most highly functioning, mellow, sophisticated, cool, calm, and collected individual would lose patience with the so called, "customer support specialists" who must be
Remotely, coldly working the phones for nuavive. When i noticed "healthtrial lev,las vegas,nv,$94.57" and "totalfit84445298922, canton,oh, $89.47" charges pending on my internet paypal debit card statement, i began calling the phone number on the total fit charge, figuring that they both had to be nuavive related. My 1st calls to them were met with long hold times, listening to music and a looping repetitive recording saying that a specialist take my call in the order received. When i finally got a human on the line and explained that i wanted to cancel and return the unused portion of the creams, she told me there are no returns, and i
Should have called day before yesterday June 27th). I stated that i had not had the creams for 14 days trial time yet, so why couldn't i cancel and get refunded the full amount they were prematurely charging me? End story, now my true aging begins as i fight for right to get my money refunded!
It's not enough to read the Terms and Conditions anymore (which some of us still do).... I ordered two products from Nuavive. According to my credit card and the USPS tracking, Item 1 was charged and shipped the next day. Item 2 was charged two days after order and shipped next day after order. These products are supposed to have a 14 day free trial.
So for simplicity's sake... Say I ordered both products on the 1st. Item 1 ships on the 2nd and item 2 ships on the 2nd. (They charged me separate shipping fees but sent them both in the same package) It "seems" logical that since they are using USPS to track the packages they would know I received them on the same day (4 days after I placed the order) so we will call that the 5th.
You would think the free trial would begin on the day the customer received the product making my beginning trial period on the 5th not the 1st. But no. On the 16th I was hit with two charges approximately $90 & $95 in addition to the $4 and $6 already paid for shipping.
I called customer service to dispute this and make sure I cancel any future shipments. No can do. They did cancel any future shipments (after trying to sell them to me at a discount) but refused to even listen to me. I asked to speak to someone else and was told they would only tell me the same thing and since I was taking up too much of her time she was going to disconnect, and she did. She hung up on me.
I called back to get another cs rep and explained to her what 14 days from the ship date would be. She said according to the Terms, Trial period begins on the date you place the order. Not the cc charge date, not the ship date, not the received date. Hmmmm....
I was offered a discount for the $90 and $95 charges, which I ultimately accepted solely because when I offered to return the product, they offer no returns, it's not satisfaction guaranteed, and typically no refunds.
The terms are misleading. I feel as though I was entitled to a full cancellation and full refund of the $90 and $95 charges because I contacted them 14 days from when the product left their facility. And if we want to pick nits, that 14 day trial should not technically begin until they have confirmation from USPS tracking that the product has been delivered and the customer can actually use it for 14 days.
It makes me curious though; if someone never received their product, say the mailman delivered to the wrong address and the neighbor just chunked it, would the customer still have to pay for it?
The frustration and 45 minutes of my day spent going round and round with these uncooperative people they call customer service has definitely given me need for an anti-aging cream, but I won't use theirs.
I saw an internet store re Joanna Gaines, reality TV star offering a sample of skin care products. After receiving sample I discovered on SNOPES.COM that it was a scam. I called the 800# to cancel. They told me I had to wait until the 30 day trial period was close to up to cancel. I called after 3 weeks and cancelled. I am waiting for email confirmation to see if it is indeed cancelled. I will call on a daily basis to see if it cancelled.
Nuavive Derma Reviews
Do not fall for this internet scam: "Free Sample". This company is disceiving and dishonest. Demand a full 100% refund, not the 35%, 50% or 75% they try to get you to agree to.
I ordered the nuavive derma and when I received it there was not a return address on it. They keep charging my debit card and I have told them to cancel the my membership. They have taken $190 out of my account and will not refund me the money.
I read an ad that was sent to my email about a facial creme that would help aging skin and it would only cost $5.95 for
the trial size l bottle of serum (about 1 oz) and 1 jar of creme (about 1 oz) and you did not have to purchase any more unless you wish to later on. Being on a fixed income I decided to try it. The product arrived on September 1,2017 by mail and I started using it that night. On the 2nd day my face became red an felt like I had a rash all over it. On the 3rd day my face started itching and felt rough and was starting to peel. My husband kept saying your face is peeling , why? I continued to use the products for a couple more days but the condition got worse so I quit using it to see for sure. We were being worned of an advancing Hurricane so I just tried to medicate my face with medical help but it kept on hurting and peeling and is still peeling and hurting . I look awful and don't want to go out in public or church. Then we had the hurricane for days (7) with no lights, electricity, water or gasoline and it damaged our home and we had no internet or phones, even our cell service was out until Saturday Sept. 16, 2017.
Monday Sept. 19, 2017 my bank called and said my account was overdrawn so I went to see what the problem was and they asked me if I bought products for $94.57 and $89.47 and I said no then they found out that the Nauvive company had charged my card for a month's supply and the bank said it might be a scam. I then came home and called the company and they refused to reimburse me for the charges and told me that there wasn't any legal action I could take to get my money back. The first customer service person put me on hold and then hung up and I called back and got another customer representative who also refused to understand my situation and refused to reimburse me the false charges saying that I did not call in the 14 day trial time and I told her I could not call in because of the Huricane Florida was having and I had only ordered the smallest size to try it. She just hung up on me too. I am a senior citizen on social security and this financial loss is awful for me and now I may have to get medical care for my face and skin. Now I am hurting physically and financially. Betty Haines City, Florida
I kept receiving pop up advertising from Nauvive derm with the Shark sponsoring the program for a "short period" of time, or free samples, just pay shipping. The shipping charge on the Nuavive Anti Aging Trial was $4.95 and on the Nuavive Eye Cream Trial was $5.95. I didn't have the items in my hand a week, before my credit card popped up stating that I owed $194.94 as opposed to $10.90 shipping and I had a zero balance prior to ordering this free sample. Needless to say, I was surprised and called the credit card company, which stated it was a free trial and I had to cancel before they shipped the order. I called Nuavive derm and spoke with a representative, who stated that I had signed up for the free trial when I ordered it cream/serum. I told her, "I do not want a subscription, so cancel the order and I have only received the free samples." She provided me with cancellation numbers for each item and stated, "You will receive a refund in 4 weeks," after I refused to accept each of her price reductions.
After 50 days of waiting, I sent an email with the cancellation numbers and was told to contact Customer Service directly. I called and the representative proceeded to tell me that I did not cancel before the items were billed full price to my account. I informed her that I never received any type of notice, I was not aware of the price until billed. She proceed to inform me that the online screen would not allow me to proceed until I clicked the button stating, "I am over the age of 18." I informed her that I did not click any button and the the computer automatically went to the bill site once I clicked the free sample. I knew there was no sense in arguing with her given that if the "fine print" had been available, I wouldn't have ordered the cream/serum.
After going back and looking over the transactions, I ordered on June 15, 2017 at 3:01 pm and the full price was placed on my credit card on June 30, 2017. The cream/serum did not arrive to my house till the weekend of June 24th and June 25th. Even if there were a 30 day trial period or 14 day trial period before being billed full price, I never received the 14 days to test the product and determine if I wanted to keep it. To me that is false advertising and the only reason I tried it in the first place was because I watch "Shark" and was willing to take a chance, given some of the items seem interesting, useful and reasonably priced. There is no way, I would have even done the free trial if I knew the regular price for 30 days was $189.04 without shipping. Most middle class seniors can't afford a $200 cut out of their social security/pension. I pride myself on reading the fine print, and I am very frustated that I got ripped off! This is why I am warning others, because too much false advertising is going on today and samples are samples any more!
I ordered a trial of the Nuavive Derma product. I had 14 days from receipt of the product to cancel any further shipments, which I did. However, a couple of weeks after receipt, the company attempted to run a charge of $89.47 to my credit card, which my bank notified me of and I was able to decline the charge.
A month later, they ran a charge of $94.57 to my card, which my bank did not catch. I called the number on my statement and reached a very rude 'customer service' representative who proceeded to advise me that I had entered into a contract. Of course, there was no record of my cancellation. She offered to cancel the auto-shipping at that point and offered a credit of 30%. I advised that I would contact my bank and file a dispute, which I am in the process of.
I again contacted the number on the statement and reached a different customer service representative. She also stated that there was no record of my cancellation but did offer to cancel any future shipments and offered a 35% discount. I advised that I would not settle for anything other than 100% reimbursement. After being placed on hold for a while, she agreed to refund 100% of the $94.57 and provided a confirmation number. I asked for the name of the company, which she could not pronounce so she spelled out Nuavive. I asked her for an address which she was unable to provide. I again asked for an address so that I could provide this information to my attorney in the event the credit was not issued. She told me to have a good night and hung up.
I contacted my bank and had them cancel my card number and issue a new card to avoid any further charges. I will continue to contact them daily until the credit appears on my account.
My advice to anyone that is fooled by the offer, and the endorsement of Laurie Grenier, DO NOT be fooled. Stay away from this offer as it could end up costing you a small fortune for a cream that doesn't appear to be more than a generic form of Oil of Olay.
I responded to the FREE sample (apparently TRIAL) of Nuavive derma anti aging cream. While on the web site
an offer for $4.95 (?) Eye Cream appeared. You could NOT CONTINUE with that product going on your order.
I immediately called customer service and told them I did not want the eye cream. I was told it would not be shipped or charged to me. I received the eye cream and was charged $4.95 for it So, that was $10 for shipping two item in the same size pachage. These two items total 1 ounce. I did get an email canceling my trial and SUBSCRIPTION (?). I will call my credit card company and request NO futher charges be accepted by this company.
I was on a MSN start page where I saw "Oprahs' secret to looking 10 years younger" It goes on with other celebrities and offers a free trial of anti aging serum, pay S & H of 4.95. (now they have your info to auto withdrawl) I signed up for serum. There is another product on the page for EYE CREAM, I did not click on it and proceded to checkout. The Eye cream was added without consent. I emailed Nuavive and requested that this other product be removed.
I recieved a response when to expect delivery. I continued to email, "order has been cancelled" I check my bank account, and the 5.95 (eye cream) S & H is been removed from account. I emailed again this AM and have had no response. Reading the other persons' issue of them continuing to bill 89.95 and 99.95 a month is quite upseting as I am not working and struggling with real bills. Why is it that these false ads are on major websites? Enticing, it must be real? I will be back if I get any further charges.
I found an ad on the Internet to receive a "free trial" for the Nuavive Derma and anti aging eye cream. I reviewed the Internet ad thorougly looking for terms and conditions; there were none. It was like a one page document with very little information.
The ad stated for 5.95 it would cover the shipping costs. There was a small box where you needed to check to agree to the terms and conditions which it only appeared that the terms and conditions were the shipping costs.
I received both products and did not receive any contact information in the box; no phone number, address, email, etc. On my next visa bill I was charged the 5.95 with two additional charges; one being 94.57 for HealthWeb-Online.com and the other was 89.47 to NewHealth. I called the number attached and the person on the other end for both products were very rude. I received the products two weeks ago and sent them back to the sender.
During the phone conversations with both companies I insisted on getting my money refunded in full. I stated over and over that I did not order this product, I only agreed to paying the shipping cost of 5.95. The individual on the other end continued to be rude and told me that I owed them this amount. They offered to give me a 35% refund but I told them I wanted a full refund. I explained to them that I was going to contact my credit card company and they said, "don't bother". They insisted that the credit card company could do nothing for me. Then they said, you can file the claim, but they have the form where I checked the box that agreed to the terms and conditions. I explained to them there were no terms and conditions and the box on the form was me agreeing to the terms of 5.95 for shipping.
I contacted my credit card company and made my complaint and claim. They filed the papers and will get back to me. Surprisingly I just received my next credit card bill and found the same charges on there as well. This company obviously will keep billing me without having the product or ordering the product.
I encourage all people who have been scamed by this company to file a complaint. They must be stopped.
They are nothing but a rip off, product dose nothing to speak of. They hide the terms and condtions. I really looked for them so I wouldn't get ripped off. I could not find the terrible deal in writting and ordered the product. Got charged twice over a hundred dollars in less than a month. They don't refund or return! Bad, rip off business.
I believed that I was ordering free samples of their eye care and skin serum for $4.95 and $5.95. A bill for $94.57 and another bill for $89.49 soon appeared on my Discover card . I tried to get a refund and the best I could do was $33.09 and $31.31. That leaves me paying $131.63 for two small bottles of skin care. this is a scam. I would love to get my money back.
I ordered a little trial amount of face cream and eye cream and now I paid $180 or more for it . they offer you this great deal and then they start taking 89.95 out of your checking account then you try to call and get your money back all they do is cancel you but they keep all the money they've had cancel they hang up on you they they threaten that they have all they need so that you don't get a dispute against them and that you'll lose and probably pay more and then they hang up on you when they can't get any further I can't believe that this is associated with Joanna Gaines I never thought that she'd be associated with a company like this and the only reason I bought it is cuz her name was on a 12 that's been spoiled I will never order from them again they have no respect or no empathy for you once they've done this to you stay away
I seen a post about another person who was ripped off by nuavive derma. I to seen the ad for 4.95 for the face cream. No where did it say I would be charged 94.00 dollars if I did not cancel within 14 days. I was charged for face cream and another 84 for eye cream. They will not reemburse my money. I cannot get it off of my credit card either. Very upset. Will be trying other routes to try and get my money back. So my grand total will be 194.00 to 2 small containers of what is probabley ponds cold cream.
Nuavive Derma and eyecream. Sounds fantastic and you can get free samples. Wow!! You can't go wrong with that! Ordered the free samples. Only paid for shipping and handling. Sounds pretty good.
Sorry folks! That's not what really happens. You get the pleasure of being renewed at the rate iof $94.57 each month for each product you got a sample of! What's that you say?? You saw nothing about an autorenewal and would never ever have ordered it if you knew they would be dipping into your bank account?! Well that's what happens. They say you agreed to the terms (even though there were no terms you could see before placing the order for the samples). You call them to complain and they say too bad you did't call within 14 days of making the original order. Of course you would have called to cancel the renewal if you had known about it in the first place. Too bad. They even threaten to send you to collections and also tell you there is nothing you can do to fight them not your state attorney general or federal trade commission or anything!
Of course you are talking to a customer service company that handles over 80 different companies. Not happy with getting nowhere with the horrible and threatening customer service people you then ask for the phone number to the company that makes the product. Well they tell you it's on the back of the bottle of the trial product you received. Guess what? It's the same phone number for the third party customer service people that aren't giving you any customer service in the first place.
Beware consumers! You may just want to try an new face cream and end realizing that they are not in the business of making you look better. They're in the business of gaining access to your money. Period.
I responded to an internet offer which raves about one of the latest, greatest anti-aging creams women over 50 are having amazing results with; and the cincher is the fact that "all of the sharks backed this $4.95 product! the fact that i saw ads multiple times, with a smiling picture of the female "shark" Of shark tank fame) who is known as the qvc mogul, caught my attention. However, the "free trial" of a 30 day supply of this miracle cream is what really captivated me. They actually had the statement: "do not worry as it is priced cheaper", on their capture page. I placed my order for the free derma moisturizer for only $4.95 shipping,
And also their up-sale of the eye cream for only $5.95 shipping on their website, after reading the terms. My understanding of the trial period is that customer has a 14 days free trial period, to try the cream and if they contact the company by the 14th day to cancel, they're not charged. The customer can request a rma Refund merchandise authorization label) in order to return any unused product. I forgot to mark my calendar on the exact day my order arrived, but i know the earliest it could have arrived has to be june 17th, a saturday. I'm pretty certain however, that it arrived on a weekday though on approximately the following tuesday, june
20th. If the earliest day i could actually begin to use the product was on the 17th, my 14th day would be tomorrow, june 30. The reality is that i most likely had my first opportunity to begin using the cream no earlier than on the 20th of june: meaning that my 14th day of use could not have been before july 3, 2017. In fairness, my own cognition is challenged at times. I happen to be on disability for anxiety and post traumatic stress disorder. However, even the most highly functioning, mellow, sophisticated, cool, calm, and collected individual would lose patience with the so called, "customer support specialists" who must be
Remotely, coldly working the phones for nuavive. When i noticed "healthtrial lev,las vegas,nv,$94.57" and "totalfit84445298922, canton,oh, $89.47" charges pending on my internet paypal debit card statement, i began calling the phone number on the total fit charge, figuring that they both had to be nuavive related. My 1st calls to them were met with long hold times, listening to music and a looping repetitive recording saying that a specialist take my call in the order received. When i finally got a human on the line and explained that i wanted to cancel and return the unused portion of the creams, she told me there are no returns, and i
Should have called day before yesterday June 27th). I stated that i had not had the creams for 14 days trial time yet, so why couldn't i cancel and get refunded the full amount they were prematurely charging me? End story, now my true aging begins as i fight for right to get my money refunded!
It's not enough to read the Terms and Conditions anymore (which some of us still do).... I ordered two products from Nuavive. According to my credit card and the USPS tracking, Item 1 was charged and shipped the next day. Item 2 was charged two days after order and shipped next day after order. These products are supposed to have a 14 day free trial.
So for simplicity's sake... Say I ordered both products on the 1st. Item 1 ships on the 2nd and item 2 ships on the 2nd. (They charged me separate shipping fees but sent them both in the same package) It "seems" logical that since they are using USPS to track the packages they would know I received them on the same day (4 days after I placed the order) so we will call that the 5th.
You would think the free trial would begin on the day the customer received the product making my beginning trial period on the 5th not the 1st. But no. On the 16th I was hit with two charges approximately $90 & $95 in addition to the $4 and $6 already paid for shipping.
I called customer service to dispute this and make sure I cancel any future shipments. No can do. They did cancel any future shipments (after trying to sell them to me at a discount) but refused to even listen to me. I asked to speak to someone else and was told they would only tell me the same thing and since I was taking up too much of her time she was going to disconnect, and she did. She hung up on me.
I called back to get another cs rep and explained to her what 14 days from the ship date would be. She said according to the Terms, Trial period begins on the date you place the order. Not the cc charge date, not the ship date, not the received date. Hmmmm....
I was offered a discount for the $90 and $95 charges, which I ultimately accepted solely because when I offered to return the product, they offer no returns, it's not satisfaction guaranteed, and typically no refunds.
The terms are misleading. I feel as though I was entitled to a full cancellation and full refund of the $90 and $95 charges because I contacted them 14 days from when the product left their facility. And if we want to pick nits, that 14 day trial should not technically begin until they have confirmation from USPS tracking that the product has been delivered and the customer can actually use it for 14 days.
It makes me curious though; if someone never received their product, say the mailman delivered to the wrong address and the neighbor just chunked it, would the customer still have to pay for it?
The frustration and 45 minutes of my day spent going round and round with these uncooperative people they call customer service has definitely given me need for an anti-aging cream, but I won't use theirs.
I saw an internet store re Joanna Gaines, reality TV star offering a sample of skin care products. After receiving sample I discovered on SNOPES.COM that it was a scam. I called the 800# to cancel. They told me I had to wait until the 30 day trial period was close to up to cancel. I called after 3 weeks and cancelled. I am waiting for email confirmation to see if it is indeed cancelled. I will call on a daily basis to see if it cancelled.