Ntelos has suddenly changed my billing cycle and charging me 15 extra on each of my phones for data overages. One month I only used a little over 1 gb of my 2gb limit. Maybe since they are selling out they are trying to rake up as much extra money as possible. I have had my phones set to shut off Internet since the day I bought them and all of a sudden this doesn't work anymore. I have used the full 2 gb many months on my phone and never been charged before. The service reps just keep saying the same thing over and over. Well the 28th is the day u got your phone, but billing didn't start til the 29th. Yeah right! Those tight wads would never give u a free service day. This has class action suit wrote all over it.
I have had Ntelos Frawg wireless service for several years. I recently switched phones. When my new phone was hooked up I no longer had access to my personal hotspot. I called customer service. I was told by Melissa I has to pay another $15.00 per month for a service that has always been included in my unlimited package. I asked to speak to a supervisor and was put on hold until the call cut off. I could not get an explanation as to why I have to pay extra for a service that has been included in my unlimited package the entire time I've been an ntelos customer. I had also paid my bill two days before it was due when I switched to my new phone. So after this ordeal I called back and tried to discontinue service and get a refund. I was simply told no. I asked why? The service rep said because I said so and hung up.
nTelos Wireless Reviews
Ntelos has suddenly changed my billing cycle and charging me 15 extra on each of my phones for data overages. One month I only used a little over 1 gb of my 2gb limit. Maybe since they are selling out they are trying to rake up as much extra money as possible. I have had my phones set to shut off Internet since the day I bought them and all of a sudden this doesn't work anymore. I have used the full 2 gb many months on my phone and never been charged before. The service reps just keep saying the same thing over and over. Well the 28th is the day u got your phone, but billing didn't start til the 29th. Yeah right! Those tight wads would never give u a free service day. This has class action suit wrote all over it.
I have had Ntelos Frawg wireless service for several years. I recently switched phones. When my new phone was hooked up I no longer had access to my personal hotspot. I called customer service. I was told by Melissa I has to pay another $15.00 per month for a service that has always been included in my unlimited package. I asked to speak to a supervisor and was put on hold until the call cut off. I could not get an explanation as to why I have to pay extra for a service that has been included in my unlimited package the entire time I've been an ntelos customer. I had also paid my bill two days before it was due when I switched to my new phone. So after this ordeal I called back and tried to discontinue service and get a refund. I was simply told no. I asked why? The service rep said because I said so and hung up.